Victory Curtains and Blinds Reviews 786

They used to be good - bought several blinds through them, but definitely will not be a returning customer in the future. Motorised blind lost its programming and technician came out and fixed it. Said it should not happen again - but it did. Rang at the end of Jan and was told a new part would be ordered in. I rang back at the end of February to find out about progress only to be told that due to a mistake, the part hadn't been ordered at all. I rang in March and was told that the part arrived the previous day and that a technician would be booked for Mar 17. Took a day off work on Mar 17. I tried to ring to find out approx time that the technician would arrive. I was kept on hold for over a half an hour, and three calls later, I find out that the technician had called in sick and wouldn't be coming out. No attempt by Victory Blinds to let me know this. The phone system and on-hold process is appalling and communication processes are poor.

This company does not care for their customer, only interested in payment and then fail to deliver
Spent close to 20k on curtains, blinds and shutters to receive a curtain that was dragged through dirt and then installed, called customer service and was told to email, no response. Followed up and was told it would be taken care of but nothing happened. When shutters finally arrived I reluctantly made payment to only receive half of them due to their site measure being wrong. A week later one of the sheers has broken off the track due to a dodgy install (track was joined and not in alignment) I don’t believe this amount of investment in new product would only last 3 months use
Disgusting, DO NOT CONSIDER DEALING WITH THESE RIP OFF MONGERS. Totally in trustworthy company

Beware public, if ever you need your blinds repaired by these installers, you're in for a big surprise.. and not a good one! Have been waiting for a tiny part to repair my blinds (which were purchased and installed by Victory Curtains and Blinds) since September 2025. Have paid them in full for the part and repair, but still no joy. The last communication was an email from them in January, and still nothing after making numerous phone calls. Perhaps they have closed down? Or is this just exceptionally bad service?

Smooth experience from start to finish and quality products.

It’s been 6 months now and I still don’t have my $12000 blinds
No one response from anyone when I call thy don’t know what’s happening with the order
Worst company I have ever dealt with

Good service all the way through . Love my new roller blind. It looks good and is doing an excellent job of keeping out the glare of the afternoon sun.

Absolutely delighted with my new curtains! The fabric quality is excellent and the installation was completed sooner than expected. Kay was wonderful to work with — she helped me choose the perfect colour for the room and the result looks fantastic.
Communication with the company was easy and smooth throughout the process. I would happily recommend Victory Blinds to anyone.

Friendly, efficient service, and good value

Avoid at all costs. One of the worst companies we have ever dealt with. Ordered motorised outdoor blinds in Adelaide in October 2025. Initial target installation was for Mid November. That date passed and we were assured they would be installed by Christmas at the latest. After paying the full contract cost and much chasing up a single installer was sent the week before Christmas which was completely inadequate for the size of the job. One of the blind facias was inevitably dropped and damaged as a result so blinds were not installed. They have now been sitting in our driveway for close to 8 weeks. Despite repeated assurances that the job was a priority we still do not have an installation date and the company still holds our full job payment. Communication from the company is appalling and most calls are unreturned and require multiple follow ups. After chasing again today advised that earliest date for installation would be early April, more than 6 months after initial order.

I love my new curtains! It's been a simple and easy process ever since I called Victory to set up a visit from a design consultant who arrived with a myriad of samples and ideas. Picking the right colour from the samples was my hardest decision. The installation was seamless.

The service was excellent, Menka was very professional and new the ranges, the quote was no fuss and excellent value for money.
Both visit to quote and installation were seamless.
I would recommend Victory curtains.

Very Disapointed after waiting over 3 months for our shuters to be installed it has finally happened, they were to be installed before christmas 2025 but they were delaided because of the check messure. We should of be compensated for this stuff up. Overall we are very happy with our shutters.

Consultation and installation went well and I love the look of the plantation shutters , however follow up for an issue with two of the shutters has been slow, and Im still waiting (7 days) for someone to contact me to advise when this issue will be addressed.There was no delay in accepting deposit or full payment before the order or installation progressed. I am disappointed with the after sales service.

Dealing with Victory Curtains and Blinds has been seamless. The measure and quote by an experienced Sales Consultant to installation of lounge room blinds and outside awning was done very efficiently. The cost was also very competitive.

Steve the rep wrote down the incorrect colour of my blind- what I have is nothing like the rest of my blinds at the front of my house. I have sent the correct colour to the service department - no reply. I have emailed twice now with no response- very unprofessional. I will not accept this one blind as it is completely different to the rest-

The sales rep (Steve?) was friendly, professional and efficient proving us with a quote on the spot. The young man who installed the curtains and blinds was also friendly, professional and efficient.
Steve's measurements were accurate and that made installation easy. Sorry - I have forgotten the installer's name.

One of the worst companies I have ever dealt with in Melbourne.
Completely unprofessional , they outsource all their work to 3rd party contractors who have no idea.

My curtains the not even measured properly.
Curtains are lopsided , touching the ground on one side and completely uneven in the other side .

They Ignore all emails and expect to sit on the phone for hours waiting for support to answer .

Currently in the process of legal action against them in (VCAT in Victoria) .

Stay well away from this company if you value your sanity .

The blinds and shutters were perfect. Quality was great and they look good.
The only issue we had was the two cancellations in the one week when we made the effort to be home that day.

Good service ,excellent support and very thorough installation