Victory Curtains and Blinds Reviews 782

If I could give Victory Blinds no stars I would. Victory Blinds were very eager to come out and install my roller blinds and shutters and take payment from me but are not interested in coming back to fix repairs. Am totalling disgusted with their service. So will now have to employ an outside tradesman to fix Victory Blind's dodgy work.

Have now had 4x warranty repairs for quality issues and they are refusing any further repair with the same quality issue (rippling) which they blame on size of blind (which they recommended) even though it has happened across a small blind as well as larger blind. Refusing a refund as well so now having to go through VCAT. Heard a lot of similar stories where after service care is severely lacking. Avoid at all costs.

Jordan A. Has installed my shutters curtains and blinds yesterday. He was very efficient tidy and pleasant.

Speaking to JO regarding replacing curtains for my caravan, Victory no longer deal with this enquiry. However JO went above and beyond to help find me several contacts that would maybe be of use.
JO whole attitude was to try and help solve this and I am extremely grateful for her time and patience. Again many thanks Jo for all your kindness.

Got a measure and quote back in Feb for some blinds made a 50% deposit and then nothing had to call them and ask when they are contacting to come and install as it’s now May. I think they forgot me. They booked me straight away no issues
But now asking for the balance before they are installed I haven’t got an apology just a unreasonable request for payment before they even finish and I am actually concerned they will take the money and ghost me again

Friendly 'Front Desk' rep made the acceptance and payment process easy.

Installers were great and helpful. Left our home tidy and clean.

Great customer service from the start to finish

Product, delivery and installation were on point. No hesitation in using again.

Remote operated roller shutter, excellent styling, very quiet motor. Very good fit to profile of bricks.
Installers were very professional & made sure I understood operation & charging, plus that I was happy with final product

Smooth and stress free experience. Love my new blinds !!!! They look divine and are easy to operate. From first consult to installation, friendly and professional service . So happy I finally got this done ✔

Consultant Ken in Bundoora was an amazing help in the process of us trying to muddle our way through deciding on roller shutters and curtains. He was knowledgeable and extremely helpful in answering any questions or concerns we had, and put in a great effort in helping us making decisions about what we needed.

One of our motorised roller shutters, previously installed by Victory, developed a fault which prevented operation.
Repairers arrived as per appointment and the repair was completed promptly. great service.

Friendly people, great work

We are very happy with the end result . We had a great experience with the initial consultant and his help with understanding our quote and what we were receiving. All our interactions with company representatives have been courteous and helpful . We would definitely recommend 👌

Great communication at each stage - initial visit and quote, second visit for exact measuring, then final installation. On time!

You need much better customer service, and make sure the product is suitable for people with arthritis in hands.

I ordered my blinds in mid January and its now April 20th. No blinds! I have been told instillation will be 6th May
They require full payment before install -they hold your deposit to ransom and will not install till you pay the full amount. Very poor service.

the only reason they’re getting one star is because Menka who measured and quoted was thorough and professional. ordered 2 x timber venetian blinds for pair of windows. installed ok then realised after installer left that the tilt cord on one of the venetians was 5cm shorter than the other so i couldn’t reach without a step stool - i’m 158cm tall - and then the pelmet fell off. it’s taken six months to get the blind fixed. victory has not once rung me once to fix this problem. i’ve had repeated emails go unanswered by service and i have to call them, often waiting on hold, to find out what’s happening. their story kept changing: new venetian blind’s been ordered as they can’t replace the cord; parts have been ordered to fix the cord; parts ordered from a different place to fix the problem. 2 technicians in April 2026 failed to turn up at agreed times. i have to call Victory to find out why, Today Pascal, a subcontractor, fixed the venetian in 10 minutes without needing any alleged spare parts. Don’t risk having same substandard experience. Find a company that employs their own service staff. and can answer an email or pick up the phone to resolve an issue. i’ve remained through gritted teeth polite at all times despite being stuffed around. Thanks to Pascal for resolving the issue and for his great communication.

Good advice
Good explanations
Accurate measurements
Nice people
Accurate estimate of timing