Blinds Online Reviews 66

Ordered a number of blinds. Two of them their motors didn't work so I started a support case.
It's been going around in circles for about a month now and now no one replys to emails at all.
Very poor

AVOID!
Order number NZ3337414OO
Getting the impression they just tell you what you want to hear.
Not only do the take months to produce the blinds they take weeks to deliver. Then had sizing issues where Thor team had incorrectly measured on one of the blinds and didnt allow enough recess on another. After multiple emails and calls following up with their customer service team who don’t seem to know much about the blinds they are selling, the customer service team failed to respond and when they have they have provided conflicting information stating one minute the blinds would be completed and ready to ship over a week ago by their manager, only to be told today that the blinds won’t be completed till another 2 weeks and I’d like revive the blinds in June if I’m lucky.
I’ve also been advised that their manager would call me back on three occasions and no one has.
Not to mention they promised these would be fast tracked .
Don’t waste your time with them.

UPDATE 7.5.26
Sandra replied to this complaint and stated I have the wrong company and they don’t offer measuring services?!!! I 💯 have the correct company and have not stated you did and I have got the correct team and I have been emailing and talking to you over the phone Sandra and you have don’t nothing but caused further confusion. Please provide the complaints procedure

BEWARE SCAM BUSINESS. Placed an order for a custom made blind and was told it would arrive in 2-3 weeks. The expected delivery date came and went and I sent several emails enquiring where my order was - all went unanswered and one agent even CLOSED my enquiry without responding! I subsequently called and they said my order had not been started in production and they would make further enquires to see why and she never called back! This company is shonky!! Read all the other similar reviews and negative experiences- STAY AWAY FROM THIS BUSINESS

Do not buy from Blinds On Line. Long delivery, I suspect it's manufactured by a third party factory in China then shipped to AU then on to the customer. The process is long with no insight except just before delivery locally .... eg Blinds On Line received a bunch of blinds from China then locally dispatched.

On arrival the product is poorly packed, lots of plastic. Low quality, and worst is the design and product quality. Its rubbish. The USB Type C charge port is on the rear of the blind !! so you have to remove the blind from the window to charge ! what rubbish.

I have contacted the Blinds On Line Customer "support" Its rubbish like the product. AI driven so you have to force it to put you through to a human, which of corse they dont return the message .... I ended up e-mailing to the std address. They responded and tried to convince me the design was for the charge port in the rear was correct !

So basically the product is badly designed Chinese rubbish with rubbish lead time, rubbish packing and rubbish responce from "customer service"

Do not buy from Blinds On Line

My husband and I moved into our new house in Sep 2025 and needed a quote on some new blinds. Our lovely friend Ellie from Tuiss Blinds went above and beyond in helping us. The process was so easy, specifically in choosing the styles and colours we wanted, the delivery and installation of the blinds. Overall, we are very happy and 100% satisfied with our amazing blinds. We definitely recommend Tuiss Blinds!

DO NOT PURCHASE FROM HERE!

We received damaged and incomplete fixtures as well as fabrics for blinds and curtains that are listed on the website as the same, however arrived two different colours. We were also not provided with enough hooks to hang the curtains.

We are now 3 months into communication with their customer service team with no solution. We were finally offered a full remake, however, when we requested a return and refund due to the above listed issues they then said we could no longer get an exchange but offered a 30% discount to purchase a new set.

An absolute scam. Do not trust them with your money and don’t believe the value for money marketing. It is not worth your time, energy or your wallet.

Bought the white Charlestone shutters and they look great, no complaints. They took about a month to arrive, which is what was advertised. They also offer some shutters with shorter delivery times, but they are a bit more expensive than the Charlestone ones.

Bought a next day dispatch roller blind during their easter sale and it arrived in 2.5 days. I was concerned about potential quality issues given the short delivery time, but product looks very high quality. Impressive

Great products and customer service team. I ordered from Blindsonline some next day roller blinds and i'm very satisfied with the result. Product was dispatched in a day as advertised and then got it the following day. I had some doubts prior to installing them, but Sandie from customer service team was very helpful. Would recommend the company.

Great Customer Service and products. I have been using Tuiss for some time now and never been disappointed. Especially love my Roman Blinds!

I ordered six blinds from Blinds Online — including from their Express Range due to time sensitivity — and the experience has been extremely disappointing.

Product Issues

• The supplied brackets were inconsistent in depth, with some protruding around 15 mm further than others.
• The brackets have a bulge/lip at the bottom, which means they cannot be mounted flush when installing multiple blinds side‑by‑side. This creates a 2 mm offset per bracket, causing blinds to misalign even though the blinds themselves were manufactured at the correct width. There is no reference to this on their website when measuring blinds that will be hung next to each other.
• One bracket was physically defective — not straight, and able to lift on one side when pressed down.

Pictures were provided in my email to support.

These are hardware and manufacturing issues, not installation errors.

Service Issues

Despite calling three times and emailing four times, I received no meaningful response. The only reply I did get was a generic message about recess‑fit depth, which had nothing to do with the issues I raised.
After that, no follow‑up at all — even after clearly outlining the problems and requesting escalation.

Overall

The combination of faulty hardware and poor customer service has made this a frustrating experience. I chose the Express Range specifically to avoid delays, but the lack of support has caused more delay than the standard range would have.

At this point, I cannot recommend Blinds Online based on my experience.

I have been told to delete this review in order to get a refund. I have offered to edit the post and I will delete it once a full refund is issued. Blinds online are currently arranging to collect my order and will issue a refund.

Horrific product that arrived broken. The customer service is atrocious!!! Biggest problem waste of money!! Do NOT purchase from this company!!!

Reply.
I cannot write a new post. I have emailed again, this time requesting a refund. These blinds are beyond useless!

Update.

Still waiting for a refund and for them to collect their broken blinds. All empty promises from blinds online. 0/10 for customer service.

Reply 17/4:
I was never contacted to arrange collection before. So of course they were unable to. The blinds have been boxed up ready to collect for well over a month.

Update 21/4:
Faulty blinds were arrange to be collected (finally). The freight company did not collect them. I was told they would have cardboard for the blind I could not acquire a box for. This was false. They collected nothing and the boxes have now been rained on. Still no refund. I’ve spoken to multiple people at this company over several months. Empty promises and NO action. I spent over $1k on blinds that arrived broken and for the pleasure I get the headache of trying to deal with their “customer service” team. Do NOT buy from this company. They’ll sell you a faulty product and make it impossible to get a refund.

Honestly could not be happier with my experience with Tuiss Blinds Online. The whole process was really easy from start to finish. Measuring guides were clear, ordering was simple, and delivery was quicker than expected.

The quality honestly exceeded my expectations. Everything fit perfectly, looks great, and feels really well made. Installation was straightforward and so quick too which made it even better!

Customer service was also amazing, really friendly and quick to help with any questions I had.

Would definitely recommend if you are looking for good quality blinds without the stress!

The level of customer service was so professional and exemplified a nature of going over beyond for the customer. The quality of service was amazing. I am proud to have purchased great quality blinds from a place that values their customers. Highly recommended and will always remain loyal to the company

Thank you Tuiss blinds

I have an issue with faulty blinds, width shrinkage. this company has not responded after 3 requests. beware people

(1) Misleading advertising.
Their website asked the customer to enter the desired length and width of the blind, to the nearest mm, and stated that the blind came in a minimum length of 400mm. Yet, inconsistently, the buried 'fine print' said that there were only five set lengths, starting at 1200mm. I wonder how many other customers have carefully measured and entered their length size, at or above the stated minimum (400mm), only to receive a blind up to three times as long (1200 mm)?

(2) Poor customer service
When I pointed out that their website was confusing, they just ignored me.

I ordered a made-to-measure recess blind from Tuiss Blinds Online NZ. (I double checked the website before doing this review so I know I am reviewing the right company)

The blind supplied is too short and cannot be installed correctly. I provided 13 clear photos showing the issue, including measurements, and have followed up with multiple emails and phone calls.

Instead of resolving the functional problem, the response has focused on measurement debate rather than addressing the fact the blind does not install or tension properly.

Based on my experience, I would not recommend ordering from this company. The process has been frustrating and unnecessarily drawn out.

I am now seeking a refund under the Consumer Guarantees Act.

Note: Although marketed as a NZ business, the company operates from Australia, which has made resolution more difficult.

It's just about their online/phone service, which is so bad! We have a broken part, covered by warranty, call the number 1300 761 179 Hi I'm Buddy, virtual assistance how can I help you today? Tell him what you want and he says I'll connect you with an agent - says you are 5th in the queue every time and then says, do you want a call back? Press 1, callback does not come! I've been on hold now for 50.56 minutes and got sick of waiting so have hung up. How hard is it?

Would not recommend, the retractable flyscreen had a weak plastic lower bar, which had flimsy and difficult to secure plastic clips holding it down which have to be used every time you raise or lower the flyscreen. I spent 40 min on the phone waiting to speak to them, then emailed them on 9/2 and 16/2, still no reply other than auto acknowledgement. I have asked for a refund and return it but I still hear nothing, amazing lack of customer contact and very disappointing. I went there as I have previously bought blinds there which were good, and customer service was good then too but guess things change over time.Update 26/2. I’ve now received a full refund from Tuiss so I’m please to advise this is now resolved.

WARNING DO NOT BUY FROM TUISS BLINDS ONLINE !!!!

Sandra the manager is very good and experienced at wasting your time and taking your money without delivering what you ordered!

The blind delivered did not meet reasonable expectations. Despite having all the correct information needed to fix the issue, the company has repeatedly delayed, deflected responsibility, and avoided providing a proper resolution.

Instead, they offered a token “goodwill discount” to reorder — effectively asking me to pay again to correct their mistake. Communication has been slow, evasive, and feels deliberately drawn out.

This has been a frustrating and time-wasting experience. If you value honesty, accountability, and genuine customer service, I strongly recommend avoiding this company at all costs!!