Продукта дойде мръсен (бял стол с черни петна по него), и е изключително неудобен! Пълнежа е от нещо като найлон, и не само че не е мек, но и се усеща всяко желязо от рамката! Ужасно качество, супер н... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Quality goods. Good communication. Everything arrives within the specified time frame (last order: 16.07.2026). I am satisfied and will continue to shop from the site.... Toon meer
Bedrijf heeft geantwoord
The build quality of the room divider was very poor. The slots for the panel connections varied in depth, requiring additional filling and there were broken parts. I like it but I am really not happy... Toon meer
Bedrijf heeft geantwoord
I’m satisfied with the solutions offered to me. I was given two options and chose one of them. Honestly, I was pleasantly surprised by how quick and straightforward their response was. This was my fir... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
vidaXL е международен онлайн магазин, в който можете да намерите всичко, от което се нуждаете за дома, градината, гаража и проектите "направи си сам". Нашата концепция се основава на предлагането на широка гама от продукти, които дават възможност на хората да "живеят на макс за по-малко". Като използваме прости решения за намаляване на разходите, които не се отразяват негативно на качеството на продуктите, ние успяваме да направим нашите продукти достъпни за възможно най-много хора. Всички процеси от разработването на продукти и закупуването им, маркетинга и продажбите, логистиката и обслужването на клиентите са в наши ръце. По този начин ние запазваме пълен контрол върху функционалността, качеството и разходите на нашите продукти.
Contactgegevens
Nederland
- webservice@vidaxl.bg
- vidaxl.bg
3,3
Gemiddeld
543 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Product
The product is made from cheap materials and is not so stable. Didn’t worth the price
19 juli 2026
Review zonder uitnodiging
Antwoord van vidaXL
Dear Katya,
Thank you for contacting us through Trustpilot and sharing your feedback.
We are very sorry that the product does not meet your expectations.
We contacted you via email and we will definitely find the best solution for you.
With respect,
Klra-vidaXL
Не препоръчвам!
Не препоръчвам!
Изпратиха ми зле ушита тента и ме мотаха от кол центъра, за да изтърва срока за връщане.
Никога повече няма да си купя от тях нещо, разочароваха ме още с 1вата ми покупка.
16 juli 2026
Review zonder uitnodiging
Antwoord van vidaXL
Уважаеми клиенте,
Благодарим Ви, че се свързахте с нас чрез Trustpilot и споделихте отзива си.
Много съжаляваме, че продуктът не отговаря на очакванията Ви.
Свързахме се с Вас по имейл и определено ще намерим най-доброто решение за Вас.
С уважение,
Klara-vidaXL
The assembly instructions for the…
The assembly instructions for the cabinet are unsatisfactory. There is no explanation of how to install the rails. The holes do not align. In practice, I am unable to assemble it, which means it is fit for the trash. Furthermore, the panels have numerous defects and are of poor quality.
25 juni 2026
Review zonder uitnodiging
Antwoord van vidaXL
Dear customer,
Thank you for contacting us through Trustpilot and sharing your feedback.
We are very sorry that the product does not meet your expectations.
We contacted you via email and we will definitely find the best solution for you.
With respect,
Klara-vidaXL
The worst shopping experience ever
If I could give no stars, I would do that. Extremely disappointed with the customer service. They sent me the wrong product (which is cheaper than what I ordered), and I requested a full refund. I sent pictures (as they asked for them) and explained the case. Asked them to organize the shipping back and to cover it, as it is their mistake. They did nothing. They were waiting for the 14-day period to pass, but still no word from them. I'll leave bad reviews everywhere and contact the consumer protection authorities in my country and their country. Lost about 500 euros. I would never order from them, and I'd advise anyone who's having any thoughts about ordering from them to never order from Vida XL.
Update from 2.6.2026
Since it won't let me respond to your comment below, I'll leave this update here to tell other people not to purchase anything from you. The so-called "best solution" for me was you suggesting me to refund me 15%, but the thing is - I overpaid, because the so-called product that "doesn't meet my expectations" is simply the wrong and cheaper one. You sent me the wrong one, and now you just want to send me a small refund, so at the end I still pay in full and you're writhng bulshit as a response here. And by the way, I met the deadline and sent all the requested information immediately. You simply kept stalling me until the deadline had passed, so you could wash your hands of the matter.
3 juni 2026
Review zonder uitnodiging
Antwoord van vidaXL
Dear customer,
Thank you for contacting us through Trustpilot and sharing your feedback.
We are very sorry that the product does not meet your expectations.
We contacted you via email and we will definitely find the best solution for you.
With respect,
Klara- vidaXL
Antwoord van vidaXL
Уважаеми клиенте,
Благодарим Ви, че се свързахте с нас чрез Trustpilot и споделихте отзива си.
Много съжаляваме, че продуктът не отговаря на очакванията Ви.
Свързахме се с Вас по имейл и определено ще намерим най-доброто решение за Вас.
С уважение,
Klara- vidaXL
Поръчах резервно платнище за тента
Поръчах резервно платнище за тента, останах разочарована.
Прозира,слънцето пече през него.
Не бих поръчала нищо повече от вас!!!
1 mei 2026
Review zonder uitnodiging
Antwoord van vidaXL
Уважаема Светлана,
Благодарим Ви, че се свързахте с нас чрез Trustpilot и споделихте отзива си. Много съжалявам, че продуктът не отговаря на очакванията Ви.
Свързахме се с Вас по имейл и със сигурност ще намерим най-доброто решение за Вас.
С уважение,
Мария
vidaXL
Качествен продукт и бърза доставка
Бърза доставка, качество на продукта и лесен монтаж
1 juni 2026
Review zonder uitnodiging
Antwoord van vidaXL
Уважаеми клиенти,
Благодарим Ви за положителната оценка и милите думи. Радваме се, че сте доволни от бързата доставка, качеството на продукта и лесния монтаж. Вашето мнение е много важно за нас.
С уважение,
JC
vidaXL
Avoid terrible customer service and misleading delivery dates
I've ordered a coffee table, according to the website should be delivered within 4-6 days. 10 days later still nothing. Contacted the terrible customer service -some badly translated chat, where you barely understand what they are on about and 2 more days still nothing. Contacted them again to cancel the order, and got told that I will have to wait another 16 days for the refund?! Absolutely shocking. My money are now stuck with those amateurs for a month, for something that they are not capable of delivering. Amateurs
8 juni 2026
Review zonder uitnodiging
Antwoord van vidaXL
Dear Mrs. Milena,
I am sorry to hear that your order has experienced such a significant delay and that you have not received the appropriate support regarding the issue encountered.
I have contacted you privately so that we can resolve this matter as quickly and efficiently as possible.
I wish you a pleasant day.
Kind regards,
Laura
vidaXL
Antwoord van vidaXL
Dear Customer,
Thank you for your positive feedback. We are delighted to hear that the product is perfect for you and meets your expectations. We appreciate your support.
Kind regards,
JC
vidaXL
Paid in full, but delivered defective, unsafe, and missing a key part
We ordered the 120 cm impregnated pine garden bench, paid in full, and it was delivered with multiple problems:
The wood is a much darker colour than shown on the website.
The parts and bolts arrived wet, several bolts are rusted and the wood has mould, which undermines the strength of a load-bearing seat.
A required wooden support (part 315393 / P175500639, "support 2") is missing, so the bench cannot be assembled at all.
When we tried to resolve it, the phone line went unanswered, and the chat agent gave us the part number then left the conversation with no way to reconnect.
We've now had to escalate this in writing to vidaXL's compliance team and are prepared to file with the Bulgarian Consumer Protection Commission (КЗП). Paying full price for an unusable, unsafe product with no working support channel is not acceptable.
1 juni 2026
Review zonder uitnodiging
Antwoord van vidaXL
Dear Customer,
Thank you for sharing your experience with us. I sincerely apologize for the inconvenience caused by this product.
I have contacted you privately so that we can resolve the matter in a more efficient and timely manner.
Thank you for your cooperation and understanding.
Have a nice day!
Kind regards,
Laura
vidaXL
The product must be improved- difficult…
The product must be improved- difficult to assemble, cushions aren't that full like the pictures, they are sliding - a velcro or something must be added, the back pillows don't have a zipper, the legs are made of plastic, not metal..
30 mei 2026
Review zonder uitnodiging
Antwoord van vidaXL
Dear Mrs. Irina,
Thank you for your advice regarding the product and for sharing your experience with us.
We have contacted you privately so that we can resolve the issue in the most efficient manner possible.
Have a nice day!
Kind regards,
Laura
vidaXL
Great overall experience
User friendly website, on time delivery, great product, super fast service in terms of receiving the invoice for the purchase.
14 mei 2026
Review zonder uitnodiging
Antwoord van vidaXL
Dear Customer,
Thank you for your positive feedback. We are delighted to hear that you found our website user-friendly, that your delivery arrived on time, and that you are satisfied with the product and service. We truly appreciate your support.
Kind regards,
JC
vidaXL
Доставка в много пакети
Доставка в много пакети, необозначени, идващи в различни дни. Сбъркан адрес. После единият артикул се оказа с 10(?!) см по-къс.
24 april 2026
Review zonder uitnodiging
Antwoord van vidaXL
Уважаема Maria,
Благодарим Ви, че споделихте мнението си с нас.
Извиняваме се за проблема, с който се сблъскахте при доставката на продуктите.
vidaXL поема отговорност за подобни случаи и се стреми да ги разреши възможно най-скоро, имайки предвид удовлетвореността на клиентите.
Свързахме се с Вас на личния Ви имейл адрес, ще очакваме Вашия отговор. Благодарим Ви за съдействието.
Оценявам разбирането Ви и очаквам с нетърпение Вашия отговор.
Приятен ден!
Цвета
vidaXL
I ordered a plastic shoe shell and was…
I ordered a plastic shoe shell and was pleasantly surprised by how quickly it arrived. I initially expected lower quality, but the product turned out to be very well-made with strong and solid construction. I’m really satisfied with my purchase and will definitely order from them again.
Warm regards,
Simeon
1 mei 2026
Review zonder uitnodiging
Antwoord van vidaXL
Dear Customer,
Thank you for your positive feedback. We are glad to hear that your order arrived quickly and that the product exceeded your expectations in terms of quality and solid construction. We truly appreciate your satisfaction and your intention to order from us again.
Kind regards,
JC
vidaXL
Бидони за вода
Бидоните за вода са с високо качество, лесно се сглобяват, материалът е много здрав, бърза доставка, препоръчвам магазина.
2 mei 2026
Review zonder uitnodiging
Antwoord van vidaXL
Уважаеми клиент,
благодарим Ви за положителната обратна връзка! Радваме се, че сте доволни от качеството на продуктите, лесния монтаж и бързата доставка.
С уважение,
JC
vidaXL
Good delivery, bad product
Free and relatively fast delivery is great. However, products are generally shit, it's like a temu quality. The garden bed I ordered is made of super thin metal, easily bendable by a 6 year old using 2 fingers only. The construction plan it silly, if you do it properly, it deforms the metal shapes. The whole structure is amazingly wobbly and unstable. Price is okayish but I expected better quality even for that price.
8 april 2026
Review zonder uitnodiging
Antwoord van vidaXL
Hi Bobby Dimitrov,
Thank you for your review!
We are sorry that the product did not meet your expectations, but we are here for you.
We have contacted you to resolve any inconvenience you may have experienced.
I appreciate your understanding and patience!
Have a nice day!
Tzveta/vidaXL
Wrong parts
I waited a lot for this arch, and after I started assembling, it turned out some parts are wrong and I cannot have it completed…
14 april 2026
Review zonder uitnodiging
Antwoord van vidaXL
Dear Galya,
Thank you for sharing your opinion with us.
We apologize for the problem you experienced with the product you purchased.
vidaXL takes responsibility for such cases and strives to resolve them as soon as possible, with customer satisfaction in mind.
Unfortunately, we were unable to establish direct contact as we were unable to find your order and you did not respond to our request for additional information. We would still like to discuss possible solutions for you, so please do not hesitate to contact us at feedback@vidaxl.bg
as soon as possible.
I appreciate your understanding and look forward to your response.
Have a nice day!
Tzveta
vidaXL
Disaster
Disaster - you can not return anything to them even in grace period! I wanted to return products due to poor quality 1 day after I received them and now 1 month later they are still saying they are organising collection. 1 month later I am still waiting for someone to collect! AVOID AT ALL COST!
28 april 2026
Review zonder uitnodiging
Antwoord van vidaXL
Dear Mim Loz,
Thank you for sharing your opinion with us.
We apologize for the problem you encountered with returning your order.
vidaXL takes responsibility for such cases and strives to resolve them as soon as possible, with customer satisfaction in mind.
We have contacted you at your personal email address, we will await your response. Thank you for your cooperation.
I appreciate your understanding and look forward to your response.
Have a nice day!
Tzveta
vidaXL
Antwoord van vidaXL
Уважаеми клиент,
благодарим Ви за положителния отзив. Радваме се, че сте доволни от ролетните щори.
С уважение,
JC
VidaXL
Antwoord van vidaXL
Уважаеми клиент,
благодарим Ви за положителния отзив! Радваме се, че сте доволни от уникалната мивка и бързата доставка.
С уважение,
JC
VidaXL
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