Продукта дойде мръсен (бял стол с черни петна по него), и е изключително неудобен! Пълнежа е от нещо като найлон, и не само че не е мек, но и се усеща всяко желязо от рамката! Ужасно качество, супер н... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Quality goods. Good communication. Everything arrives within the specified time frame (last order: 16.07.2026). I am satisfied and will continue to shop from the site.... Toon meer
Bedrijf heeft geantwoord
The build quality of the room divider was very poor. The slots for the panel connections varied in depth, requiring additional filling and there were broken parts. I like it but I am really not happy... Toon meer
Bedrijf heeft geantwoord
I’m satisfied with the solutions offered to me. I was given two options and chose one of them. Honestly, I was pleasantly surprised by how quick and straightforward their response was. This was my fir... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
vidaXL е международен онлайн магазин, в който можете да намерите всичко, от което се нуждаете за дома, градината, гаража и проектите "направи си сам". Нашата концепция се основава на предлагането на широка гама от продукти, които дават възможност на хората да "живеят на макс за по-малко". Като използваме прости решения за намаляване на разходите, които не се отразяват негативно на качеството на продуктите, ние успяваме да направим нашите продукти достъпни за възможно най-много хора. Всички процеси от разработването на продукти и закупуването им, маркетинга и продажбите, логистиката и обслужването на клиентите са в наши ръце. По този начин ние запазваме пълен контрол върху функционалността, качеството и разходите на нашите продукти.
Contactgegevens
Nederland
- webservice@vidaxl.bg
- vidaxl.bg
3,3
Gemiddeld
543 reviews
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Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Antwoord van vidaXL
Hello,Aleksandar Velikov,
We are glad that we found a solution that satisfies you.
Have a nice day!
Yours sincerely,
Tzveta
vidaXL
Доставката е ОК,Опаковката…
Доставката е ОК,Опаковката ОК,Но..упътването не е на Български ,липсват елементи в комплекта и благодарение на това че съм в България успях с допълнителни материали да дозавърша монтажа.
9 maart 2026
Review zonder uitnodiging
Antwoord van vidaXL
Здравей, Румен Христов,
Благодарим Ви за отзива!
Извиняваме се, че сте получили продукт с липващи части.
Моля, проверете имейл адреса, който сте използвали при поръчката Ви, тъй като се свързахме с Вас, за да разрешим евентуални неудобства.
Оценявам разбирането и търпението Ви!
Приятен ден!
Цвета
vidaXL
Unclear information what and how many…
Unclear information what and how many parcels is the delivery. The assembling mostly is OK, there were few things to be considered. Overall the experience was positive.
26 februari 2026
Review zonder uitnodiging
Antwoord van vidaXL
Dear Customer,
Thank you for sharing your feedback with us. We appreciate your overall positive experience and acknowledge your comments regarding the unclear delivery information and aspects of the assembly. Your feedback is valuable, and should you require any assistance, please feel free to contact us at feedback@vidaxl.bg.
Kind regards,
Elyn
VidaXL
In general all good
In general all good, but there's no possibility to see the goods in the moment of receivwment.
23 februari 2026
Review zonder uitnodiging
Antwoord van vidaXL
Dear Customer,
Thank you for sharing your feedback with us. We appreciate your positive overall impression and acknowledge your comment regarding the visibility of the goods at the time of receipt. Your feedback is valuable to us, and we are always willing to assist further. Please feel free to contact us at feedback@vidaxl.bg.
Kind regards,
Elyn
VidaXL
Шкафчето изглежда добре
Шкафчето изглежда добре. Пасва идеално на интериора и лесно се сглобява, но имам малко забележки по качеството.
14 februari 2026
Review zonder uitnodiging
Antwoord van vidaXL
Уважаеми клиент,
Благодарим ви за обратната връзка. Радваме се, че шкафчето изглежда добре, пасва на интериора и се сглобява лесно. Същевременно съжаляваме, че имате забележки относно качеството. Моля, свържете се с нас на feedback@vidaxl.bg, за да можем да ви помогнем.
С уважение,
Eula
VidaXL
не куппувайте
Поръчах бюро, две от плоскостите бяха наранени. Не съм доволен
14 februari 2026
Review zonder uitnodiging
Antwoord van vidaXL
Уважаеми Georgi Ivanov,
Благодарим Ви, че споделихте мнението си с нас.
Съжаляваме за възникналия проблем с описанието на закупения от нас продукт.
vidaXL поема отговорност за подобни случаи и се стреми да ги разреши възможно най-скоро, имайки предвид удовлетвореността на клиентите.
За съжаление, не успяхме да установим директен контакт, тъй като не успяхме да намерим поръчката Ви и не отговорихте на нашето искане за допълнителна информация. Все още искаме да обсъдим възможни решения за Вас, така че, моля, не се колебайте да се свържете с нас на feedback@vidaxl.bg
възможно най-скоро.
Оценявам разбирането Ви и очаквам с нетърпение Вашия отговор.
Приятен ден!
Цвета
vidaXL
Quality is very good
Quality is very good. I am very much satisfied from the article I bought!👍👍👍
7 februari 2026
Review zonder uitnodiging
Antwoord van vidaXL
Dear Customer,
Thank you very much for your positive feedback. We are delighted to hear that you are very satisfied with the quality of the item you purchased. Your support is greatly appreciated.
Kind regards,
Eula
VidaXL
Double kids bed
I ordered a double kids bed, and it came exactly as pictured. The materials are good, and the delivery was fast. I am satisfied!
11 februari 2026
Review zonder uitnodiging
Antwoord van vidaXL
Dear Customer,
Thank you very much for your positive review. We are pleased to hear that the double kids bed met your expectations, that you are happy with the material quality, and that the delivery was fast. Your satisfaction means a lot to us.
Kind regards,
Eula
VidaXL
Като цяло съм доволна от компанията
Като цяло съм доволна от компанията, макарче имай забавяне и изгубена пратка, но си я получих и всичко е наред. Компанията предлага качествени и разнообразни неща и съм доволна.
10 februari 2026
Review zonder uitnodiging
Antwoord van vidaXL
Уважаеми клиенти,
Благодарим Ви за споделеното мнение. Радваме се, че като цяло сте доволни, но съжаляваме да чуем за забавянето и трудностите с пратката. С готовност ще Ви съдействаме; можете да се свържете с нас на feedback@vidaxl.bg.
С уважение,
Eula
VidaXL
The product has been timely delivered…
The product has been timely delivered and redirected into a Speedy office as I wished. Everything went smoothly.
3 februari 2026
Review zonder uitnodiging
Antwoord van vidaXL
Dear Customer,
Thank you for your positive feedback. We are pleased to hear that your order was delivered on time and redirected as requested, and that everything went smoothly.
Kind regards,
Eula
VidaXL
Happy experience with VIDAL XL
I have used the online shop a few times,I have bought furniture made of regenerated wood I am really satisfied with the quality and the look of all the items.I have ordered a living room table,a book shelf, a TV shelf,a shoe cabinet,a small side table.
All the furniture give extremely interesting rustic charm of my house.
All the items arrived within less than a week and they are very easy to assemble and fix.
There is nothing to complain about.I would recommend Vidal XL to everyone who wants to achieve cozy ambience and interesting rustic style at home.
28 januari 2026
Review zonder uitnodiging
Antwoord van vidaXL
Dear Customer,
Thank you very much for sharing your wonderful experience. We are delighted to hear that you are satisfied with the quality, appearance, and rustic charm of the furniture, as well as the fast delivery and easy assembly. It is great to know that the items contribute to a cozy and stylish atmosphere in your home.
Kind regards,
Eula
VidaXL
A wrong item was received
A wrong item was received, apart of my note to be different during the order.
16 januari 2026
Review zonder uitnodiging
Antwoord van vidaXL
Hello Anastas Troianski,
We are glad that we found a solution that satisfies you.
Have a nice day!
Yours sincerely,
Tzveta
vidaXL
Late arrival
Ordered on 06.01, the site said 4-6 delivery days. Received it 17.01, 11 days later.
17 januari 2026
Review zonder uitnodiging
Antwoord van vidaXL
Dear Customer,
Thank you for sharing your feedback. We regret to hear that the delivery took longer than expected and understand your disappointment. We value your comments and remain willing to assist further; please feel free to contact us at feedback@vidaxl.bg.
Kind regards,
Eula
VidaXL
Best customer experience!
Awesome products, services and ease of purchase!
The delivery was quite fast, also when they had missed a package I received a notification quite soon.
That was the best customer experience I had experienced so far for the last few years!
12 januari 2026
Review zonder uitnodiging
Antwoord van vidaXL
Dear Customer,
Thank you very much for your fantastic feedback. We are delighted to hear that you enjoyed the products, services, and ease of purchase, and that the delivery and communication met your expectations. Your kind words truly mean a lot to us.
Kind regards,
Eula
VidaXL
I was amazed how bad the instructions…
I was amazed how bad the instructions were for the shelves I ordered - the sizes, the dimensions were simply wrong on the instructions - they had 6 cm difference from the actual ones! If I didn't measure them before drilling my wall, I would drill the holes in the wall according to the instructions with 6 cm differences! I don't know who makes these drawings, it seems to me that it's some sort of a school student who knows nothing about drawing...
11 januari 2026
Review zonder uitnodiging
Antwoord van vidaXL
Hello Daniel Ninchev ,
We are glad that we found a solution that satisfies you.
Have a nice day!
Yours sincerely,
Tzveta
vidaXL
безусловна подкрепаХаресва ми,че сте много отговорни и…
Харесва ми,че сте много отговорни и коректни към Вашите клиенти!Благодаря,че Ви открих!
7 januari 2026
Review zonder uitnodiging
Antwoord van vidaXL
Уважаеми клиент,
Благодарим Ви за прекрасната положителна обратна връзка. Радваме се да чуем, че оценявате нашата отговорност и коректно отношение към клиентите.
С уважение,
Eula
VidaXL
Good products and great support
I've bought a number of items from VidaXL and they have either been solid quality, or, for the ones that weren't the return policy and support staff's response were very satisfactory. The support is very fast and attentive.
2 januari 2026
Review zonder uitnodiging
Antwoord van vidaXL
Dear Customer,
Thank you for your positive feedback. We are pleased to hear that you are satisfied with the quality of the products and your overall experience with us. Your appreciation means a lot to us.
Kind regards,
Eula
VidaXL
Шкафа който получих беше
Шкафа който получих беше
Надран . Изобщо не съм доволна от покупката
24 december 2025
Review zonder uitnodiging
Antwoord van vidaXL
Уважаема Aneliq Andreeva,
За съжаление не получихме от Вас отговор.
Когато се нуждаете от съдействие,моля ,винаги да се свързвате с нас на имейл адрес : feedback@vidaxl.bg
Приятен ден!
Цвета
vidaXL
Много коректни
25 december 2025
Review zonder uitnodiging
I have ordered on 17th December and i…
I have ordered on 17th December and i will eventually receive my order tomorrow.
28 december 2025
Review zonder uitnodiging
Antwoord van vidaXL
Dear Ekaterina Nikolova,
Unfortunately, we did not receive a response from you.
When you need assistance, please always contact us at the email address: feedback@vidaxl.bg
Have a nice day!
Tzveta
vidaXL
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