Nakon što sam ostavila iskrenu recenziju u kojoj sam navela da kvaliteta proizvoda nije baš na razini očekivanja, javila mi se korisnička podrška. Moram pohvaliti njihovu reakciju – Mirela iz podrš... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
VidaXL supplied us with a greenhouse. The whole process was efficient, although some parts were missing. These arrived fast as well. This is a great company with an extraordinary service but, if... Toon meer
Bedrijf heeft geantwoord
Cliente régulière depuis 2018 je n'avais jusque là jamais eu de soucis avec ce commerçant cela dit je n'avais jamais au besoin d'avoir a contacter le sav pour un produit défectueux. J'ai acheté deux s... Toon meer
Nakon što sam imao primjedbu na kvalitetu proizvoda napisao sam recenziju u očekivanju da ju nitko neće pročitati. Proizvod sam zadržao jer greška nije bila prevelika. Ostao sam ugodno iznenađen kad s... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
vidaXL međunarodna je online maloprodajna trgovina gdje možete pronaći sve što vam je potrebno za vaš dom, vrt, garažu i projekte "uradi sam". Naš koncept temelji se na ponudi širokog spektra proizvoda koji omogućuju ljudima da “žive bolje i troše manje”. Koristeći se jednostavnim rješenjima za smanjenje troškova koja ne utječu negativno na kvalitetu proizvoda, možemo učiniti svoje proizvode dostupnima što većem broju ljudi. Svi procesi od razvoja proizvoda i nabave, marketinga i prodaje, logistike i službe za korisnike u našim su rukama. Tako imamo potpunu kontrolu nad funkcionalnošću, kvalitetom i cijenom svojih proizvoda.
Contactgegevens
Nederland
- vidaxl.hr
3,5
Gemiddeld
897 reviews
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Website is awfull
Website is awfull, packages are usually broken.
Imagine that: you have to assembly 2.2 meter sofa by yourself. It comes in 60x40 cm box. That wasn't explained on web.
Now imagine the quallity of it.
16 maart 2026
Review zonder uitnodiging
Antwoord van vidaXL
Dear Tomislav,
We have contacted you via private message after your review, and asked for your order number and your contact email address so that we can establish communication and help you further. Unfortunately, we didn't receive your reply.
If we can help you with anything, please contact us directly at feedback@vidaxl.hr
We appreciate your understanding.
Sincerely,
Mirela/vidaXL
Delivery vas fast
Delivery vas fast. I bought rise bends snd I am wery satisfaed with them
16 maart 2026
Review zonder uitnodiging
Antwoord van vidaXL
Dear Customer,
Thank you for your positive feedback. We are pleased to hear that the delivery was fast and that you are very satisfied with your purchase.
Kind regards,
JC
VidaXL
Dostava nije u navedenim rokovima !
Dostava nije u navedenim rokovima !
Ako trazite nesto na tocno vrijeme dostave onda u svakom slucaju zaobilazite ili ne ocekujte njihovu tocnost !!!!
31 maart 2026
Review zonder uitnodiging
Antwoord van vidaXL
Poštovani Mario,
Nismo nažalost dobili Vaš odgovor s podacima o narudžbi.
Ako će Vam trebati naša pomoć, molimo kontaktirajte nas na feedback@vidaxl.hr
Zahvaljujemo na razumijevanju.
S poštovanjem,
Mirela/vidaXL
Poor quality, lower than price
I orderd outside blok sofa and i was desapointed. It is poir quality, small for narmal people, so lower that is almost on the floor. I should see, why is price ok!
26 maart 2026
Review zonder uitnodiging
Antwoord van vidaXL
Dear Monika,
We have contacted you via private message after your review, but unfortunately, we did not receive your reply with the order number and your contact email address.
If we can help with anything, please contact us directly at feedback@vidaxl.hr
We appreciate your understanding.
Sincerely,
Mirela/vidaXL
Bad experience
14 maart 2026
Review zonder uitnodiging
Antwoord van vidaXL
Dear Customer,
We have contacted you via private message after your review, but unfortunately, we did not receive your reply with the order number and your contact email address.
If we can be of any assistance, please contact us directly at feedback@vidaxl.hr
We appreciate your understanding.
Sincerely,
Mirela/vidaXL
Rok dostave na web stranici razlicit
Cijena na web stranici razlicita od one u kosarici. Rok dostave na webu 2-4 dana, u emailu veci, a u stvarnosti jos veci. Ne nasjedajte. Uz to proizvod dosao ostecen.
3 maart 2026
Review zonder uitnodiging
Antwoord van vidaXL
Poštovani Matija,
Drago nam je što smo zajednički došli do rješenja.
Ako Vam ubuduće bude trebala naša pomoć, ili ćete imati neko pitanje, slobodno nas kontaktirajte na feedback@vidaXL.hr
Lijepi pozdrav,
Mirela/vidaXL
They,re selling quality stuff.
They,re selling quality stuff.
Delivery was on time.
2 maart 2026
Review zonder uitnodiging
Antwoord van vidaXL
Dear Customer,
Thank you for your positive feedback! We are pleased to hear that you are satisfied with the quality of the products and the on-time delivery.
Kind regards,
Elyn
VidaXL
Proizvod nije onakav kakvim ga opisuju
Proizvod nije onakav kakvim ga opisuju. Dakle,lažu. Niti je od baršuna, niti ima drvene nogice nego ružne žute plastične. Žnj kvaliteta svega. Letvice pucaju prilikom ušarafljivanja. Nisam ga ni sastavila do kraja jer razmišljam da ga zafitiljim na smeće. Nikad više neću kupiti ništana Vida XL. Ocjena 1. Lopovi i lažovi.
8 maart 2026
Review zonder uitnodiging
Antwoord van vidaXL
Poštovana Mirna,
Drago nam je da smo zajednički došli do pozitivnog rješenja.
Za eventualna pitanja ili ako ćete trebati našu pomoć ubuduće, slobodno nas kontaktirajte na feedback@vidaxl.hr
S poštovanjem,
Mirela/vidaXL
Sve je bilo u redu,od početka,proizvod…
Sve je bilo u redu,od početka,proizvod je dobar,isti kao na slici
4 maart 2026
Review zonder uitnodiging
Antwoord van vidaXL
Poštovani kupče,
Hvala vam na pozitivnoj recenziji. Drago nam je čuti da je sve proteklo u redu od samog početka i da ste zadovoljni proizvodom te da odgovara onome što je prikazano na slici.
Srdačan pozdrav,
Eula
VidaXL
Fast delivery
Fast delivery. Package arrived in great condition. Everything went smoothly.
22 februari 2026
Review zonder uitnodiging
Antwoord van vidaXL
Dear Customer,
Thank you for your positive feedback. We are glad to hear that your order was delivered quickly, arrived in great condition, and that everything went smoothly.
Kind regards,
Eula
VidaXL
Excellent and fast service
Excellent and fast service. All items came as described on the webpage.
20 februari 2026
Review zonder uitnodiging
Antwoord van vidaXL
Dear Customer,
Thank you for your positive feedback. We are delighted to hear that you are satisfied with our fast service and that all items matched the descriptions on our website.
Kind regards,
Eula
VidaXL
Pozitivno iskustvo s HR korisničkom podrškom
Zahvaljujem Mireli na pravovremenoj korisničkoj podršci i pomoći oko rješavanja zahtjeva za povrat novca glede neisporučenih artikala.
12 november 2025
Review zonder uitnodiging
Antwoord van vidaXL
Dear Marin,
We are glad that we established communication and that we were able to help and solve the issue.
Once again, we sincerely apologize for a long waiting time.
If we can help with anything in the future, feel free to contact us at feedback@vidaXL.hr
Sincerely,
Mirela/vidaXL
Sve pohvale
Što god sam naručila dostavljeno je u roku !Sve pohvale i toplo preporučujem!!
5 februari 2026
Review zonder uitnodiging
Antwoord van vidaXL
Poštovani kupče,
Hvala vam na pozitivnoj povratnoj informaciji. Drago nam je čuti da su sve vaše narudžbe isporučene na vrijeme i da nas toplo preporučujete.
Srdačan pozdrav,
Elyn
VidaXL
Brza i kvalitetna dostava
Dostava je bila u dogovoreno vrijeme, dostavljena roba je dosla u ispravnom stanju.
Kupljeni proizvod je vjerno i detaljno prezentiran na sluzbenoj stranici što mi je znatno pomoglo pri odluci.
Mogu ih preporuciti kao kvalitetnog partnera za trgovinu.
6 februari 2026
Review zonder uitnodiging
Antwoord van vidaXL
Poštovani kupče,
Hvala vam na vašoj pozitivnoj povratnoj informaciji. Drago nam je čuti da je dostava bila brza i u dogovoreno vrijeme te da je proizvod stigao u ispravnom stanju. Također nam je zadovoljstvo znati da vam je prezentacija na našoj službenoj stranici pomogla pri odluci. Vaše zadovoljstvo nam puno znači.
Srdačan pozdrav,
Eula
VidaXL
Accuracy
Accuracy, precision, information, speed of delivery, polite deliveryman
30 januari 2026
Review zonder uitnodiging
Antwoord van vidaXL
Dear Customer,
Thank you for your positive feedback. We are pleased to hear that you were satisfied with the accuracy, clear information, delivery speed, and the professionalism of the delivery service.
Kind regards,
Eula
VidaXL
Vrijeme isporuke je bilo ok,ali je…
Vrijeme isporuke je bilo ok,ali je proizvod bio iskrivljen.Nismo ga vracali jer nam je sve to prenaporno.Ne znam zasto ne moze doci normalan proizvod....
23 januari 2026
Review zonder uitnodiging
Antwoord van vidaXL
Poštovana Mirjana,
Kontaktirali smo Vas nakon Vaše recenzije s molbom za broj narudžbe i Vaš kontakt, kako bismo uspostavili komunikaciju i pomogli Vam, no nažalost nismo primili vaš odgovor.
Ako Vam možemo pomoći, molimo kontaktirajte nas na feedback@vidaxl.hr
Zahvaljujemo na razumijevanju.
S poštovanjem,
Mirela/vidaXL
Positive feedback
I wasn't very happy with my last order from vidal xl,so i left a review,soon after that a women named Mirela contacted me and tried to solve my problem. I was very happy that she offered me three offers in whitch I could keep my product and get coupon or some money refund.I' m thankfull that she solved that very quickly. So even if you are not completely satisfied with the product they always have solutions to fix it.
26 januari 2026
Review zonder uitnodiging
Antwoord van vidaXL
Dear Katarina,
Thank you very much for sharing your experience and your kind words.
We are glad that we could help you.
Feel free to contact us at feedback@vidaXL.hr should you ever need our help again.
Sincerely,
Mirela/vidaXL
Antwoord van vidaXL
Poštovani kupče,
Hvala vam na pozitivnoj povratnoj informaciji. Drago nam je čuti da ste zadovoljni brzom dostavom i dobrim informacijama u vezi s isporukom.
Srdačan pozdrav,
Eula
VidaXL
My order hasn't yet arrived
15 januari 2026
Review zonder uitnodiging
Antwoord van vidaXL
Dear Dino,
After a delivery delay of your order, we hope that you are satisfied with our assistance.
If we can help with anything in the future, feel free to contact us at feedback@vidaXL.hr
Sincerely,
Mirela/vidaXL
Puno se zahvaljujem Mireli na pomoći
Puno se zahvaljujem Mireli na pomoći, svakako ću u budućnosti ponovno naručivati sa vaše stranice.
Srdačno,
Hana Miličević
22 januari 2026
Review zonder uitnodiging
Antwoord van vidaXL
Poštovani kupče,
Puno vam hvala na lijepoj povratnoj informaciji. Drago nam je čuti da ste zadovoljni pruženom pomoći i vašim cjelokupnim iskustvom te cijenimo vašu preporuku i povjerenje.
Srdačan pozdrav,
Eula
VidaXL
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