VGP Video Games Plus Reviews 

ordered a game a couple of months ago and the day it was supposed to be shipped I received no update. I've to contact them myself to be told "we're sorry we didn't have it yet" it's been a month, I emailed them back and they told me the same thing yesterday. But I just received one that said that they've cancelled my order due to a lost package or something and that they can't do anything except a refund. that's so annoying and unprofessional they may be even worse than GameStop, don't order from them!

I ordered two new PS3 games for half the cost of used copies in the UK after watching a youtube video informing people they were in stock. After placing my order I looked at the TP reviews and panicked. Turns out, I didn't need to worry. I'm not discounting people's negative experiences but I can only go off my own and it was great. The games arrived 8 days after placing my order from Canada to the UK, packaged well with no issues. Looking at the reviews, it seems the negative experiences come when trying to deal with the customer services if you run into an issue, especially for international sales. I did not need to do so. 5 stars from me.

Order normal version of a game and collectors edition. Normal version shipped no problem then they emailed said collectors go out enxt day cuz they needed bigger boxes.... 1 week goes by NOTHING NO EMAILS BACK NO SUPPORT NOTHING.. So i finally msged today again and i get msg back saying sir we have no idea when we wil lget them u either wait or we wil lrefund u in store credit... I told them no and had to do a chargeback to my credit card cuz VGP WILL NOT REFUND UR MONEY NO MATTER WHAT U SAY OR ASK. So now i missed out on a collectors edition.. 1st time using VGP LAST TIME I EVER USE IT AGAIN.

Avoid this company, awful customer service. Double charged and double shipped, refused to refund and expect me to pay return label to the U.S. when I bought from Canada.

Great store to order games from if you live in Canada. Received my order as described & would recommend. Seems like all the negative reviews are from buyers outside of Canada so if that applies to you I would maybe think twice.

I've ordered a total of 17 Switch games (new) at various times as of posting this review (beginning Oct 2025). Quite a few are indie games, at least 1 is a Japanese import.

All have been delivered fairly quickly (to Toronto), all games working as they should.

I haven't had to contact customer service for anything, so I can't comment on that experience.

At this point, I'll still be ordering from VGP in the future, I would recommend them to others.

Ordered a game and didnt reciever it even after two weeks so i messaged customer eervice and they being really a waste of life told me to wait another week hoping it was still coming. It did not. Then after emailing again about it they wanted me to talk to usps when it should be them doing it. They made me play musical chairs between me, usps, and VGP. Then after bit of bickering back and forth they tried blaming me the recipient for losing a game that never even reached me. Took another week to make them send me a replacement when it should have been the first thing any normal company would do. They also be like if first game magically appears out of thin air i should send it back to them. Wow the level of dishonesty from this company is disgusting and i purchased a lot over the years. Even tried asking for a coupon for compensation and they acted like their job was done since i made them send a replacement. Im so done not shopping here ever again. PNP games is so much better so ill go there instead. And here i thought Gamestop was the worst experience but VGP beats them 5 to 1 on a negative scale.

I've made 30+ orders using this website and I've had a great experience with them all.

I placed two orders that never arrived. Every time I contact them, they reply saying they will contact the shipping company, even though they have already contacted them dozens of times regarding this case, and the conclusion is always the same: the orders have been lost.

Despite this, they refuse to issue a refund. If you mention the possibility of a chargeback, they threaten to close your account.

Avoid this website — it’s a waste of money.

I've been waiting for 23 minutes since "opening" and not a soul has stepped up. Have some decorum and pretend you give a fck about your job and peoples time and money, isn't that why the exorbitant prices are for anyway? Profits? The online store aspect is fine I've ordered a few things and they've a mixed bag. Sometimes perfect and spotless, sometimes unsealed, torn, or even cracked (Nintendo Switch games mind you, so they're not "old rare games"), the Customer Service is even mediocre, most they've offered is maybe $5 for a fcked up copy of a new game, even after spending a couple hundred bucks in different purchases, so they're don't even remotely value your patronage and being a returning customer. But in person GOOOD luck, as far I hear from other reviews the staff are shit, and this late ass employee not even showing up just shows how much they value your time and the company and their bosses time and money. The boss better get some new hires. If you genuinely want, old, new, and good deals, and also wanna support Canadian Businesses as a bonus, go for PNP games. Trust me, I've spent more with them, their stickers are better, customer service is better, and they at least pretend to value you as a customer. As a physical media collector they're the better option. Hell they even ship faster. At this point sell the location and give it to a storefront that gives a fck and would merit a business.

I do not understand this company. Spending so much money for YouTube influencers and yet they fail at quality control & customer service.

I bought 5 games totally $276. The box arrived intact, and did not look tampered with and yet one game inside had a slit down the side, a completely shattered case in a way I have never seen a PlayStation case shatter and the game when looking at the side you could even see the disc was inserted in between papers. Their resolution: 1. $5 credit. Very very slow responses. 2. Finally they tell you that you can go to their store to swap when you are located nowhere near them and have a disability. Experience: I am not looking for a free item. I want to return the game. I collect psvr2 games and just want what I ordered. They carry limited run & indie games and I did not want to burn the connection with a claim to credit card. I just want them to be a normal company and fix what is clearly their error with a perfect shipping box. It almost seems like their special collections they have printed are not in standard PS5 cases. Brittle plastic cases like the cheap replacements in amazon.

I get there are shady customers in the world, but the one game was the cheapest in the stack and when you are an honest customer getting screwed over, it leaves a very bad taste. I cannot ever support this business and will be using PNP for game sales or pay extra from the states and not have to be subjected to to a company that is either so jaded they treat honest customers like scammers and miss their own mistakes. Or worse, they are off loading damaged inventory to make courier claims. Or at the least their are careless and mixing in inventory that is not new accidentally and even in this example it is incompetent. Luckily this is my first visa claim despite having this card for over 15 years and it wasn’t a problem, but they burned an honest customer. Offering me $5. They intentionally create all these friction points and drag the experience on for as long as possible. I am so disappointed because when I discovered them I thought it was a score, but it’s better to pay a little extra and support my local store. This was not worth the savings.

The customer service was terrible! My order looked delivered, but I did not receive it. I contacted them to request a refund or to send another one. The issue wasn't addressed, and I feel like I have been dealing with a child who kept insisting my order was delivered, but ignored my message.

Never again... Better to spend your money on another reliable and legit online video game store.

I received a damaged game out of the three games I ordered, only one was damaged. The shipping box was in perfect condition so I didn't think to take a photo since it obviously wasn't damaged during transit. Their customer support is so abysmal. I have dealt with poor customer service before, but I have never dealt with an entire customer service department that literally couldn't care less about helping me with my damaged game.

Their policy states that every item has a 30 day warranty, but all the customer service representative could car about is that I waited a week to message them about the game. People get busy and aren't always able to immediately get around to reaching out to a representative regarding their hobby. The representatives just blamed me for not getting to them sooner and for not taking a photo of the box that the game shipped in.

I have purchased A LOT of games from VGP in the past and it's been fine, but if you have to deal with their customer support they are the absolute worst. I will be buying from PNP games instead from now on.

In December 2025, I ordered five games for $165, which I never received. I contacted customer service, which was simply baffling. I wrote at least three times over almost two months, and they kept telling me they would get back to me soon. I decided to open a dispute with PayPal because they were blatantly ignoring me, and the deadline for PayPal to intervene was approaching. PayPal ruled in my favor and refunded $158. I will never buy from them again; for me, it's crucial to offer good service not only during the purchase process but also afterward.

Pre-ordered a game, along with some others that were in the sale. I ordered from this company strictly because they were providing physical pre-order bonuses. So I wait for release date. I ordered from the UK, so to my surprise and frustration when my order arrives and its *not my order* It's a bunch of kids games, on a console I do not play, and the value was significantly less.

So I email, they say take photos of everything, and I do. wait some more. They say I have to return the games. They cannot provide a returns label. I have to fork out the cost of shipping internationally but say they will reimburse me. I send it, so now I am £140 deep (£25 of that shipping the return). I say just refund my entire order, I am not waiting for you to send out another. I am done with it atp.

They PARTIALLY refund me, not fully reimbursing the cost of returning at all, and for some reason they 'can no longer refund through their site' and have decided to do it through paypal goods and services, which I had to pay a fee for. So I am out of pocket by £12.50, have no games. They said they had 'left it with their manager' but I have not had a response in 2 weeks.

It is ridiculous a company does this to their customers for a fault of their own. Well I won't be ordering again, lesson learned.

EDIT: 20 days later, they refunded me the previous goods and services fee, through friends and family, which they should have done the FIRST time but I am STILL out of pocket. I'm so over it I don't even care about the remaining £5 odd that's left. I can only explain it so many times. I cannot make it any simpler or break down my costs vs what you've sent me back any more.

Scammers.

Pre-ordered Shinobi on ps5 way back in March. At release in October they announced they couldn't get any copies (because their daddies at Limited Run told them not to get any if you believe Reddit). Asked people to cancel their orders to be refunded.

I cancelled, they confirmed the cancellation. Even replied outside the office hours. That was early October and after chasing it with some emails (that they ignored) it's now Nov 29th and still no refund.

They only offer store credit when something goes wrong. So if you cancel an order, and don't want to go through their store anymore, they still give you credit which you feel forced to spend.

They should at least offer refunds if you cancel a pre order.

The reason i'm angry is because since the canada post strike they switched to ups and for some reason, they started to drop packages outside for anyone to take. I was lucky to not get anything stolen but given how they handle things, they'd probably just ghost you instead of fixing the issue.

I suggest you stay away from VGP until they take customer service more seriously

This is a terrible company that hides behind store policies they create themselves to avoid accountability but don't list. Buy from anywhere else.

horrible experience. never received my item and i have now been dealing w this trash company for nearly 2 months now in terms of a refund as i spent over $100. would not recommend, their employees are as slow as anything. not sure why they cant just issue a refund