VGP Video Games Plus Reviews 

I appreciate all the comments I’ve seen here but in my time using VGP (granted that’s only been 5-6 months) I have never had a single issue and I have now placed probably around 50 or more orders with them. Today I asked if they could remove an item from an order that was holding up another 6-7 games from shipping as it’s pre-order date kept slipping and they offered to remove that item and send me a gift card for the full value of the removed item, so I could pre-order it separately (or use as I wish) and thus my bigger order could ship now - I mean I can’t really ask for more can I?

I was aware of the T’s and C’s around store credit rather than a refund and I accepted them when I placed my order - VGP have honoured their end of the bargain and their responses were within minutes/hours which is really impressive given I’m over in the UK and our time differences likely mean that they are getting my emails very early in the morning or night before and thus responding very quickly given it’s less than 24 hrs later and I have responded to their initial response and all is already sorted! Thanks Maya and Jessica, and thanks VGP for all your help with my orders and making sure everything arrives safe and secure every single time so far.

On my second order with them I purchase several games for black Friday. I got my delivery late (which was understandable as there was a post Canada strike going on at the time). The games arrived on december 24th, while I was with my in-laws for Christmas. The packages were left on my front door which is directly on a busy street (I never gave my consent for this). Obviously the packages got stolen by the time I was able to come back.

I message them and they told me they "would investigate the issue and get back to me". No answers, I send several email throughout the months requesting an Update and got pretty much the same message every time.

While they offer decent prices, I am extrimely disapointed by their custommer service

Stay away from this shitty place also the people that work in there are really rude disrespectful and scammers. They waste your time give you run arounds reseal games that are supposed to be sealed brand new horrible store run as far as you can from this place

They are terrible , they will lie to customers, their customer service is dishonest, they ship damaged items and then use all kinds of excuses to avoid any help, don't buy any games from here, they ship damaged games and will not give you any compensation!

Absolute garbage customer service... Preordered a game that has now been postponed indefinitely .. won't refund... What a joke... Don't trust them they're shady

They sent me a resealed game. DO NOT BUY FROM HERE. They don't accept. THEY SEND a resealed item. I asked them for a refund, BUT THERE IS NO response

I canceled a pre-order and although the policy was clear they were extremely helpful and fast with the procedures(customer service,Jessica).Thank you again.

Another two orders with Switch games just came! Everything's perfect, I love this shop and best regards to everyone who works there.

I was scared at first seeing all thos negative reviews but i had already buy it, and i receive my package 5 days later in a great package and a vgp sticker in bonus, perfect condition of the box and my game

DO NOT BUY FROM HERE FOR YOUR OWN GOOD. Ordered two sealed copies of It takes two, I receive them and they are both clearly resealed. I email them about it and they say it's not their problem because it was the manufacturer. They don't even know if what they are sending you is authentic, and they are not open to insuring the customers satisfaction and security. Now I am left with paying for two games at sealed price and have been refused a return or refund.

Not recommended. The package was lost in transit, but the web says that all their package are insured and guaranteed. I contact the and they won't refund or replacement the package. A total scam.

I wish I saw these reviews earlier. My most recent package wasn't delivered (to also mention I am a repeat customer which makes it all the worst) to me and they basically are trying to be hands off and say take it up with the post office, not us. Sorry. It is obvious they don't want to help at all.

I received a damaged item and have contacted customer service 6 different times over an 8 week period. I continue to receive the run around without resolution. It’s disappointing because I would like an alternative to Amazon but the customer experience with VGP has been extremely poor.

Prices and catalog are good, but if you have to contact aftersales you are screwed.

I have ordered a few items from them and generally it's always been fine, this time though it's been pretty poor. Bought 2 collector editions both were delivered in a decent time frame but one came damaged and the seal was hanging off. It was a cardboard box, the corners were ripped and the actual box looked warped so it wouldnt close properly. This was definetly sent like this as the it was well packaged with my second item and wrapped tightly in bubble wrap for shipping. Contacted VGP with plenty of photos and after a delay was told that it is a manufacturing issues, the will have a look at the stock they have but they won't do anything!

I understand thesr things happens but they didn't even offer an apology, it was almost an inconvenience to them that I had asked! It's not a hugely expensive item so it's not worth my time to chase them or go via PayPal but just very poor customer service and if you have a look on the reviews here if anything goes wrong with your order they won't help

Sadly wont be ordering again

I am genuinely feeling sad having to write this and place this review. I bought the complete version of Mario Kart 8 Deluxe for the Nintendo Switch from them with all 6 DLC’s on the game card. This was January the 10th.

The version I got though wasn't the right version. Mistakes can happen but aside from responding really slowly and ignoring the first email they refuse in essence to fix the mistake. Because you can download the final dlc for free.

To me though that doesn't matter I already had a version with the 5 DLC on the game card this was supposed to be an upgrade. I had over 15 orders there which were all positive. This is the first time they make a mistake. They way they are trying to NOT solve this means I more than likely will never order from them again.

VGP should be ashamed of themselves and how they deal with their mistake with their European customers. So I wouldn't recommend anyone in the EU to do business with them unless you are okay with the risks involved in case of a mistake.

edit: it has been months later there is no resolution. A lot happened but to not make it too much longer I sum it up.

after a WHOLE lot of effort they send a new one after I send the old one back. However they messed up the paperwork according to the post office. So even though the tracking says it was returned there it eaperently wasnt. Vgp at that point decided to ghost me so now more then 5 months later I have no game and no money. The only thing I have to give them is that they did refund the return shipping.

I've had lots of great shopping experiences with VGP. They have a lot of great hard to find games for sale from minor distributers such as eastasiasoft and limited run games that don't natively get sold in the UK. They're the best place to buy these games since the Canadian currency is a lot weaker then the British pound, so it's always cheaper to buy from VGP than directly from these distributors. That said I have one gripe with VGP and that is that their warehouse often forgets to ship out items that have been purchased. I've had 3 occasions where the pre-order date passed, their store was now selling the items as in stock, but they hadn't dispatched the item to me. Messages took a long while to get back to me and customer support never acknowledged that they'd not sent my order despite having had the money of ages. So yeah you'll need to stay on top of your orders or there's a risk you'll never get your items.

This is my first ever review here because my experience was THAT BAD. I bought a few games from this company in the past and received my items no problems at all but on my last purchase there was a problem and my first time contacting their customer support. Basically I asked for an order cancellation minutes after accidentally placing an order - as per their refund policy. I was contacted by one of their employees and she informed me that cancellation was only possible for store credit - which I knew and was fine so I replied that this was ok. However - to my shock - on the next day the order was just sent out anyways and I was basically told "ooops - we didn't inform the shipping team so you can't send it back anymore". At this point I actually had to open a paypal dispute for them to even accept my return. They said I would have to pay the return shipping myself since they can't provide a label internationally - but after they receive the items back they will refund me the full price AND the return shipping cost. Well this was another lie since when they got the items back they did refund me the initial purchase price but never refunded the return shipping cost which was about 15€. At this point they ghosted and banned me too. So this company will actively LIE to customers which baffled me since I have never experienced something like this from a 'established company' in my life before.

Short story - OK site to buy stuff but if you ever encounter any problems and have to rely on their customer service you will be manipulated and lied to.

Very bad experience i had ordered an item which took forever to ship therefore i contacted customer service to have my order cancelled shingle it didn’t ship yet and they wouldn’t even refund me…… so disappointed with my experience will never buy from te again

Where are my orders? Stop ignoring my messages.