VIELACLOTHING Reviews 

My dress was absolutely stunning, combining elegance with timeless beauty on my wedding day. The delicate details made it unforgettable and so special. I felt graceful and radiant in it, and it was everything I had dreamed of for my wedding day

I can't understand the negative reviews here. This was my first time ordering from this company and I had a very positive experience. The customer service was very helpful and the dress was of great quality.
I had to request a return because I ordered the wrong color. I hope the return process will also go smoothly and my payment will be returned.

I wanted a dress for a wedding of a friend on a short notice. The staff was extremely helpful and responsive. They helped me choose the type of dress, assisted with fabrics and colors, made modifications of the design. At the end, due to my measuring errors the dress was too tight. However, they fixed it in one day! I absolutely love the dress. Highly recommend!:)

I have made two purchases in the last year, one from the winter coats collection, another from their summer occasion dresses line. Both times communication was very easy, I received great advices and the fact that both pieces are custom made (from measurements, to selected colour), makes my purchased items even more unique. Will definitely return to Viela and highly recommend this brand to anyone looking for minimal yet elegant additions to their wardrobe.

The dress fits me very well and I was able to tailor and adjust it as much as was needed. Also on the day of the celebration I had a small hiccup with the dress and sinve the tailor was in the same city, she was able to fix the issue within 10mins and save my day! Overall the dress is totally different quality from any mass-production fashion brand which is essential for special day wears. Super elegant design too.

I usually don’t write reviews like this, but I feel compelled to share my experience so others are aware. I strongly recommend avoiding this company. Communication was prompt until I placed and paid for my wedding dress order. Afterwards, I had to repeatedly follow up to receive replies, and my dress was delayed by several months. This forced me to pay a local tailor for necessary fixes, as the dress was not as expected and I couldn’t risk sending it back for adjustments so close to my wedding. I also ordered a cover-up, which only arrived a week before the event. The brand never admitted this, but I have our original agreement in writing on email. Additionally, returning a veil (also not as described and unused) has taken them over a month to process with no resolution yet. Based on my experience, I would not recommend this brand to anyone.

UPDATE: I changed the review from 1 to 3 starts, as I received the refund for my veil (beginning of sept’25) + a gift card. They have acknowledged that this should have been handled better, and they are very sorry. I’m happy about the solution, but still would like to have avoided my bridal dress situation.

Delais ridiculement longs. Un article de la collection hiver arrive au printemps. Des emails sans réponses, promesses non tenues et une évidente mauvaise foi qui vous font perdre votre temps.
Plus jamais