Nicht mal ein Stern verdient! Bekam zwei mal die selbe Bestellung obwohl nur einmal bestellt! Und soll beide bezahlen, materiel abolutr Müll!!!! auf meine unzähligen Mails wird nicht reagiert zwecks... Toon meer
VikiBody
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VORSICHT! Nichts bestellen! Meine Bestellung ging 2x raus, habe aber nur eine Bestellbestätigung bekommen. Verkäufer reagiert auf keinerlei Kontaktversuche. Ich vermute hier eine gezielte Betru... Toon meer
Ohne Begründung kann man seine Bestellung nicht zurück schicken. Leggings fallen viel zu klein aus und sind sowas von durchsichtig. Einfach nur Geld Verschwendung. Bin enttäuscht und werde niemals w... Toon meer
Shipping is just a joke, seen adverts on snapchat so you presume they're reputable, been 4 week now and still nothing, why would anyone bother when they have to wait this long? Youre just never going... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We started VikiBody out of fascination with strong women. They are changing the world by following their hearts and living their ambitions. We understand how major life events force us to be strong and motivate us to never give up. We created VikiBody in the hope to inspire you towards an active and confident lifestyle. Every piece in our collection is a tribute to the inherent strength of every woman. If you are the strongest version of yourself in every facet of your life, you will look as beautiful as you feel.
Contactgegevens
ALBUQUERQUE New Mexico, Verenigde Staten
- +1 (505) 336-0865
- support@vikibody.com
- vikibody.com
Love my leggings
14 april 2021
Review zonder uitnodiging
I was afraid of buying at first because…
I was afraid of buying at first because of how my butts would look like but after trying them, how wrong I was to be afraid. My butts look so sexy and I assume it
14 april 2021
Review zonder uitnodiging
Great experience
Such a great experience with their support. My order arrived in 12 days and the leggings are everything that I expected. Would definitely recommend them!
14 april 2021
Review zonder uitnodiging
Amazing
Amazing.
I ordered a pair of leggings and they are so comfy.
I had an issue with tracking info updating while my order turns out that was on hermes not vikibody. When I contacted them for an update they were quick in response and very helpful. Defo won a returning customer in me.
14 april 2021
Review zonder uitnodiging
Omg absolutely in love with my…
Omg absolutely in love with my leggings!!! Great value and great quality!!!! Make my bum look awesome!!!! Love love love 🖤
13 april 2021
Review zonder uitnodiging
100% recommended, will use again
Had a bit of a panic when the item hadn’t arrived but the customer services were fantastic, they chased my items and kept me updated constantly. I can honestly say this was one of the best dealings I’ve ever had with a customer services department..... it’s a bonus that the leggings are awesome too (they are now here safely). I would highly recommend this company and I will definitely use again.
13 april 2021
Review zonder uitnodiging
Poor shipping
Not happy to told item shipped and its not.
No movement on tracking.
Where is vikibody UK items shipped from. Should not take this long.
13 april 2021
Review zonder uitnodiging
Antwoord van VikiBody
Good day! I hope you are keeping well and apologies for the confusion. Just to set a proper expectation, the shipping confirmation you receive is to confirm that your order has been handed to the courier and processed for delivery and it may take 10-15 business days (UK Delivery) or this may shorter or a bit longer but we will definitely let you know if this will take longer than usual.
We never want you left disappointed, so please kindly send us a private message with your name and order ID on Facebook (Vikibody Apparel) or DM us on Instagram @vikibodyofficial, so we can help you track your order. There may also be a delay in reply, but please know that our team is working around the clock to respond to messages as quickly as possible. Thank you for your patience and understanding.
Would not recommend this company
I placed an order recently with VikiBodyUK and received the items in the post. These items are not suitable and per their website it states they offer a 30 day return and refund process. I have contacted them via email to request they send their address for returning the items and the process a refund, but they keep ignoring me and have to date only replied stating:
We are sorry that the item did not meet your expectations, however you do not need to send it back to us.
Also, we can send you a replacement, the reshipment will be entirely free of charge. Please let me know the size and color that you would like ?
I was very wary when the package arrived as no invoice or return label or details was enclosed. I am still waiting for them to come back to me and provide a return address and refund me! I do not want other items, I do not believe quality is at all good of these products.... I would avoid using this company!
12 april 2021
Review zonder uitnodiging
Antwoord van VikiBody
Thank you for bringing this to our attention. We are sorry that it did not work as promised but if you don't mind me asking, what particular reason did it not meet? I ask you this so we can take note of it and improve it.
Our products go through several quality control checks before they are delivered to customers, we make sure that they will come to your doorstep in perfect condition and that we packed the correct order you placed. However, this one may have regrettably slipped past those checks and failed to live up to our standards.
I understand that a replacement may not work for you so kindly send us a private message on Facebook (Vikibody Apparel) or Insta (@vikibodyofficial) so I can further check about your refund.
We are truly sorry that your original purchase did not live up to your expectations, but we look forward to providing a better experience for you going forward.
Looking forward to hearing from you soon. Thank you!
Courier company is a nightmare, but vikibodys customer service is good
Leggings didnt arrive, but it was the couriers fault and vikibody are reseding my order out,
Looking forward to receiving them
11 april 2021
Review zonder uitnodiging
Antwoord van VikiBody
Hi Chloe, we're truly sorry you still haven't received your order. Our partner local courier usually attaches a Delivery Confirmation Photo and we can have a look at it but if still none and it's been 7 days after the confirmed delivery date, or they have confirmed that they failed to deliver it and returned, I can reship it for you. Please send us a private message with your name and order ID on Facebook (Vikibody Apparel) or Instagram @vikibodyofficial. Thank you!
- Hi Chloe, I am still waiting for your message. Looking forward to hearing from you soon. Thank you!
Horrible mailing system customer service
Update review: I just found out they ship from China not USA these are junk. 1st review:I order tights for my girlfriend 3 weeks 4 days ago, I still have not received them. I’ve sent 7 emails and haven’t received one response from them. But they keep sending advertisements. O and yes I’ve checked my junk folder. They printed shipping label 3 days after I ordered but still haven’t mailed anything out. Tracking number says still hasn’t been mailed. I don’t understand how they have any reviews over 1 star. I tried giving them benefit of the doubt but this is completely there fault no answer to my emails.They only printed mailing label, so can’t blame usps. They had a chance to make things right by answering my emails and they did nothing. I’ll never order from them again and I will make it my personal mission to go on every online source and give Vikibody a bad review and I have the sources with 700k followers on YouTube and 400k on Instagram so this is my 1st real post of many many many more. YOU DONT MESS WITH PEOPLES MONEY VIKIBODY!!!
10 april 2021
Review zonder uitnodiging
Antwoord van VikiBody
Hi Eduardo, I want to sincerely apologize for the negative experience that you had with us and we apologize for not being able to respond to your email ASAP. I understand that you only want to hear an update about your order and I'm really sorry that it worries you that you still have not received them and as we strive to deliver orders as fast as possible, we may ship it out from our other warehouses, depending on the availability. We wanted to make sure that all orders will be fulfilled and shipped efficiently so it can be from any of our warehouses all over the world, either from Arizona, UK, or even in Hong Kong.
As much as I would want to provide you further information about your order, I will need to have your name and order ID to best help you. Kindly send us a private message on Facebook or Instagram (@vikibodyofficial). Looking forward to hearing from you soon!
I give it a one-star because I don't…
I give it a one-star because I don't know how they look or how the quality are the fabric is I ordered on March 19th and it says it was shipped on March 22nd a okay you and your email as you stated you got it sent out within three business days but then what you failed to tell me is it still 21 days and I have not received my package and want y'all failed to tell me is used to like selective partial I'll get it whenever they feel like it I advise anybody do not order from this site I wanted to try them out so bad it but I couldn't because I could not because I still don't have my package all I want is my refund. Gice me my money back
9 april 2021
Review zonder uitnodiging
Antwoord van VikiBody
We truly appreciate your feedback and we apologize for the confusion. It seems that you're confused about the order confirmation email that you received about your order that will be shipped out in 1-3 business days for delivery. Kindly note that shipping process is prior to transferring your parcel to our local courier who will process the custom clearance and some document transfers, after that, your order will be delivered to your doorstep. After your order is shipped out, a shipping confirmation email will be sent you with your tracking info. We apologize for any frustration you are experiencing with your order. Rest assured, our dedicated team is working overtime to get orders out as quickly and safely as possible. To best help you, may I please have your name and order ID as I am unable to find any order under your name? Thank you! Kindly send us a message on Facebook or DM us on Instagram @vikibodyofficial. Looking forward to hearing from you soon. Stay safe!
Poor Quality
It took over a month to get them which would have been acceptabble however the leggins were poor quality and ridiculously small.
8 april 2021
Review zonder uitnodiging
Antwoord van VikiBody
Hi Susan, I hope you are keeping well. I'm really sorry to have you feel that way and we appreciate your patience as you waited for your parcel. We are constantly trying to improve our products and services and your comments means a lot to us. Please let me know how I can further assist you, kindly send us a message with your name and order ID on Facebook or Instagram (@vikibodyofficial). Thank you so much for your continued support. Stay safe!
didn't do for me
Ordered these 26th march and they arrived today. they look really nice, colour is vibrant and material is good but these did not do for me what is said it does, i look the same wearing these as i do in any other leggings ive got which was a big disappointment for me.
I can't find where to reply to the Vikibody uk response so i have sent a message to Vikibody UK on facebook. I will await your reply.
8 april 2021
Review zonder uitnodiging
Antwoord van VikiBody
Hello there, C Davies! Thank you for your appreciation toward our product and we are truly sorry that it did not work as promised. We also apologize for any inconvenience that this has caused you.
If you don't mind me asking, may I ask which feature of the leggings did you find disappointing? I know this can't make up for the inconvenience but may I offer you a new pair of leggings? We can make an adjustment on the sizes so we can see if it would make difference on the fitting or you may want to try it on a different color, just let me know and I will process it ASAP for you!
We are truly sorry that your original purchase did not live up to your expectations, but we look forward to providing a better experience for you going forward.
Help me get back to you more quickly and easily. Please message us on Facebook Messenger or DM us on Instagram @vikibodyofficial so that you can also privately provide me your complete info such as your name and order ID. Thank you!
Do not order from them!
I ordered a pair of leggings and on the 24th of March they were “shipped”. I still have not gotten them. I can not track them either. Anytime I try it says usps has not received them. First they supposedly shipped on the 24th and now my tracking number is saying they shipped the 28th and they are still waiting on the item to make it to them. I have continued to send emails asking for a refund and gotten no reply. I am furious. I want my leggings or I want a refund! I’ve warned everyone to not order from them as well.
8 april 2021
Review zonder uitnodiging
Antwoord van VikiBody
Hi Hanna, we appreciate your feedback and thank you for bringing this to our attention. I understand this can be frustrating to wait for your order. I'm really sorry for worrying you or for making you wait. If you've placed an order on March 24, it should've been shipped out for delivery within 1-3 business days and once shipped, it may take up 10-15 days as stated on the confirmation email sent upon confirming your order or this can be shorter or slightly longer depending on the number of requests, but our warehouse team will always do their best to make sure your order gets to you as soon as possible.
Also, please expect a few processing delays from certain periods due to a multitude of factors. Such as COVID-19 related restrictions, specifically the new measurements placed in the shipping process and customs because of the new surge of cases; or warehouse issues such as inventory deficits, which could cause your order to take up to 20 business days to arrive after the purchase. (Though, I have checked and we currently don't have any issues at our warehouse, so I'm sure that your order should be delivered soon).
We are truly sorry for the inconvenience, and we are working hard to get your package in your hands within 10 days of placing the order as usual.
Please write me back with your name and order ID so I can check any updated tracking details from USPS. Your patience and understanding are much appreciated. Thank you!
I have ordered my stuff about a month…
I have ordered my stuff about a month ago and still haven’t arrived
6 april 2021
Review zonder uitnodiging
Antwoord van VikiBody
Hi Summer, we're truly sorry about the delays and for the overall inconvenience. Shipping is an important part of the customer experience for e-commerce businesses. Rest assured that we're working our hardest to complete all orders as quickly as possible. Please write me back your name and order ID so I can take a close look at your order and let you know all the updated info about your order. Looking forward to hearing from you soon. Thank you and stay safe! -Andy
Ordered these 21st march
Ordered these 21st march, arrived 5th april so am really pleased.
Ordered 2 pairs, large in grey and black, look small when removing from the package but have a really nice stretch to them so fit perfectly. Im 5,8' and 160lbs, typically wear a 14-16 most the time. They slim the legs, lift the butt and give tummy support as they are high waisted so i am really pleased.
Thanks, good purchase!
5 april 2021
Review zonder uitnodiging
The items was not like the pictures
The items was not like the pictures. On the images they all look high waisted however they are actually low rise. They are also very thin and see through. I was not happy with my order. Plus I can’t return it because it was one clearance but most of their items are. The gray leggings are more like greenish.
24 maart 2021
Review zonder uitnodiging
Antwoord van VikiBody
Hello Gloria
We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation.
Kindly reach out to us directly at your earliest
convenience.
Pleasantly surprised
I was sceptical about this company after reading other reviews but I had already ordered so hoped for the best but had low expectations.
Happy to say I am pleasantly surprised, my leggings were delivered today and they are super comfy and very flattering, I will be ordering more!
Only reason I'm dropping a star is because the tracking number says they're still in Shanghai!
24 maart 2021
Review zonder uitnodiging
scammers
DO NOT GET THIS. I ordered this around later december and I have not got my order yet. They are scamming y’all do not get it!!
23 maart 2021
Review zonder uitnodiging
Antwoord van VikiBody
Thank you for your feedback.
We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation.
Looking forward to your reply.
It isnt ideal but they get the job done
The wait time was reasonable since it was over seas. But two things that went wrong. 1.I ordered a blue, a grey and a pink but when I saw my order online it was two pinks. But overall I ordered it on march 5 and it came today march 22. I thought I would have to wait a whole month.
22 maart 2021
Review zonder uitnodiging
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