Great experience, easy ordering and fast shipment. The only wished that the bottles were shipped in cardboard instead of styrofoam, or at least give customers the option. I receive wines from my club... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Terrible. Despite buying over USD 50K of wine through Vinfolio, cannot get a proper recap of the bottles I own and stored at Vinfolio, nor a recap of the orders I placed over the years. As if they wer... Toon meer
Bedrijf heeft geantwoord
Vinfolio offers great wine choices and competitive prices. The individual we work with knows us and recommends wines based on that knowledge. He also gives us opportunities to try new wines and ch... Toon meer
Bedrijf heeft geantwoord
Requested 4 wine bottles be sent from my account to a friend in Los Angeles on October 25. As of Friday November 18 (3.5 weeks later), 2 of the bottles were delivered on November 18, the other 2 have... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Shop premium quality wine from the world’s finest stock online collection and enjoy modern storage. Buy, sell, or use Vinfolio’s white-glove storage services.
Contactgegevens
644 HANNA DRIVE, SUITE E, 94503, AMERICAN CANYON, Verenigde Staten
- alapierre@vinfolio.com
- vinfolio.com
3,4
Gemiddeld
236 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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An exceptionally dependable source
An exceptionally dependable source for purchasing wine. The transaction process is efficient, and delivery is punctual as promised. Strongly recommended.
2 maart 2026
Antwoord van Vinfolio
Thank you so much for your kind words and thoughtful review. We’re delighted to hear that you find Vinfolio to be a dependable source for your wine purchases and that the transaction process and delivery have consistently met your expectations.
We truly appreciate your recommendation and your trust in us. We look forward to continuing to provide you with a smooth and reliable experience.
Kind regards,
Vinfolio Customer Experience Team
Antwoord van Vinfolio
Thank you for taking the time to share your feedback. We’re very sorry to hear about the experience you had and apologize for the error that occurred.
Our team is currently supporting you with your purchase, and we will be reaching out directly to assist with your delivery and ensure everything is resolved as smoothly as possible. We truly appreciate your patience while we work through this.
Providing a seamless experience for our clients is very important to us, and we’re here to continue supporting you every step of the way. Please don’t hesitate to reach out if there’s anything further we can assist with.
Best regards,
The Vinfolio Customer Experience Team
Great experience
Great experience, easy ordering and fast shipment. The only wished that the bottles were shipped in cardboard instead of styrofoam, or at least give customers the option. I receive wines from my club memberships in cardboard only, and it works just the same. Styrofoam is a beast that lives for 500+ years...
3 maart 2026
Antwoord van Vinfolio
Thank you so much for your thoughtful feedback and for taking the time to share your experience with us. We’re glad to hear you had a smooth ordering process and fast delivery.
We also really appreciate your note about packaging. We understand your concern around sustainability and the environmental impact of materials like Styrofoam. Feedback like yours is important and helps us evaluate how we can improve our shipping practices while still ensuring wines arrive safely.
We’ll be sure to share your comments with our team for review as we continue to explore more sustainable packaging options.
Kind regards,
Vinfolio Customer Experience Team
Terrible Customer Service
This company offers great prices, but it comes with a total lack of customer service. They don't answer the telephone, and they don't ship quickly. If you need wine on any sort of schedule, this is not the place for you.
27 januari 2026
Review zonder uitnodiging
Antwoord van Vinfolio
Dear Shannon,
Thank you for taking the time to share your feedback. We take customer service concerns very seriously and have looked into this carefully.
At this stage, we’re unable to locate an account, order or transaction under your name in our system. We’d genuinely like to understand what may have happened and investigate further.
If you did place an order with us, please contact our team directly at service@vinfolio.com with any order reference or additional details, and we’ll be happy to review this promptly.
We’re always keen to resolve issues where they exist and appreciate the opportunity to do so.
Kind regards,
Vinfolio Customer Experience Team
Poor Shipping Department
I was a Vinfolio storage client. Stored hundreds of bottles of First Growth Bordeaux among other high-end wines. I requested a small number of my wines in storage to be shipped to me in California. The Vinfolio shipping department shipped my wines 15 days after I requested shipment. This is absolutely unacceptable. Very poor customer service from the shipping department. I do not recommend this company.
5 januari 2026
Review zonder uitnodiging
Antwoord van Vinfolio
We’re genuinely sorry to hear about your experience and understand how frustrating a delayed shipment can be – particularly when it involves wines of this importance and value.
We would very much like to respond to your concerns directly; however, as this review was submitted without identifying details, we’re unable to locate the specific instance.
If you’re open to it, please reach out to our Customer Services team at service@vinfolio.com with any order reference or additional details, and we’ll review this promptly.
Kind regards,
Vinfolio Customer Experience Team
Delays
I ordered a bottle of 1977 Port as a gift to my hosts at Thanksgiving. I paid for Fedex Two-Day Delivery. After a few false starts, I received my Port overnight. I leave on Monday, November 20th for the big event and am very happy that Vinfolio went out of its way to help me. All is well.
14 november 2023
Review zonder uitnodiging
they actually lost my wine!!
I have been a customer for at least 10 years. I am beyond disappointed that Vinfolio and Vincellar have lost bttles of wine that was purchased more than a Has Vinfolio become the new "Premier Cru" - what is going on with this company!
2 november 2023
Review zonder uitnodiging
Prompt delivery to storage
My order was handled seamlessly and ended with a prompt delivery to storage
15 augustus 2023
Great service
Great service. Access to rare wines, great wines, and great value wines. There is something for everyone.
2 augustus 2023
The service level working with Arnaldo is always top notch
The service level working with a representative that’s assigned to working with you on an ongoing basis makes the experience much more personalized and provides for a higher quality of service.
24 juli 2023
Excellent resource for serious collectors and consumers of wine
Vinfolio assigned to me a specialist in fine wine, Michelle Lindberg, who keeps me informed of available wines that fit my tastes and collector preferences. She has been terrific. Vinfolio sources the very best wines from all major regions.
24 juli 2023
Indefensibly slow
It took 23 minutes from my arrival for my wine to be brought out to me....
Couldn't find my order, then couldn't find my wine, then couldn't reach my wine and needed to find someone who could. It seems like this should be about a 3-minute process, which it is at other companies I use.
18 juli 2023
Great service
You have a great selection and decent prices. Arnaldo Burgos has been very attentive to all my requests. Superb service
18 juli 2023
Charles is on the money
18 juli 2023
Sometimes questions and such not answered easily
In general I find VF quite good. Sometimes I have trouble trying to get responses to questions. For instance, I have pending a question about charges for use of their cellar and no answer yet after at least 3 weeks.
10 juli 2023
I like the Wines you have and the…
I like the Wines you have and the service of your people is always great!
What I don't like is that you have some wines in the list that you really don't have, I've been Asking for Fontalloro since February, This July you still have it in the list and I had to cancel it because you don't have it!
I also would like a specific shipment method, its difficult to ship a purchase instead of sending it to VInfolios Cellar!
7 juli 2023
Gives a wine lover a good and worth…
Gives a wine lover a good and worth while experience.
Very helpful in procuring and shipping g wines.
28 juni 2023
Excellent Service
Picked up my wine at WineBid quickly and efficiently, wonderful service and contacted my by email to let me know the wine was picked up and then added to my storage.
13 juni 2023
I am not sure what happened to this…
I am not sure what happened to this company, but there is a DISTINCT change in the customer service. I have sent probably 100 cases of wine over the years to be sold on the site and never have had any issues with getting accurate reports in a timely manner. And if there was an issue, it was a quick call that got my question answered. Now, NO ONE answers the phone!! The reports are late and give little information. I am actually being a little generous giving 2 stars.
22 mei 2023
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