I ordered two bottles of wine on August 27th at 8:00 a.m. I paid extra for two day shipping. The ship date on the receipt was August 28th. I did not received the order until September 3rd. Fed Ex is a... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Just a bunch of automated emails, poor response times, and no personal service like I get with my other wine merchants.
Vinfolio offers great wine choices and competitive prices. The individual we work with knows us and recommends wines based on that knowledge. He also gives us opportunities to try new wines and ch... Toon meer
Bedrijf heeft geantwoord
Great experience, easy ordering and fast shipment. The only wished that the bottles were shipped in cardboard instead of styrofoam, or at least give customers the option. I receive wines from my club... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Shop premium quality wine from the world’s finest stock online collection and enjoy modern storage. Buy, sell, or use Vinfolio’s white-glove storage services.
Contactgegevens
500 Devlin Road, Suite 102, 94558, Napa, Verenigde Staten
- 4159461300
- service@vinfolio.com
- vinfolio.com
3,9
Goed
261 reviews
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Heeft 88% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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SHAME ON VINFOLIO
You've heard repeatedly from me and my husband Larry Murphy. You refuse to take responsibility for sending ruined wine and saying it was the shippers fault because you "had severe heat wave". Your excuse is always the same. We have PROVEN TO YOU WITH WEATHER REPORTS FROM EVERY ROUTE AND IT NEVER GOT OVER 65 DEGREES!!! You are pathological liars and we are taking this to the next steps including to all social media and legal avenues. SHAME ON YOU!
1 mei 2026
Antwoord van Vinfolio
Thank you for taking the time to share your feedback. We’re truly sorry for the frustration this situation has caused and appreciate the opportunity to respond.
This order was shipped via ground service, which was the method selected at checkout, and transit insurance was not included with this shipment type in line with our standard policy, which is outlined on our website. When issues are reported, we always take care to review each case individually and request supporting details so we can better understand what may have happened during transit.
In this case, we reviewed the shipment details alongside the condition of the remaining bottles in the order. Our intention throughout is to be thoughtful and consistent in how we assess these situations, even when the outcome can be difficult to determine with certainty.
We do understand how disappointing this experience has been, and as a gesture of goodwill, we are issuing a refund for the affected bottle.
We appreciate your communication throughout and the opportunity to work through this with you directly. We value your business and are sorry that this experience did not meet expectations.
Kind regards,
Vinfolio Customer Experience Team
My order had the wrong address printed…
My order had the wrong address printed on it according to FedEx, after they made 3 “attempts” to deliver my bottle of wine for me and my wife’s 9th wedding anniversary. I contacted Vinfolio multiple times so they could change the shipping address with FedEx, since as the receiver I can’t make changes. They never contacted FedEx and the package is being returned to Vinfolio now. I demanded a refund, but doubt I will be hearing from them. Don’t purchase from this company.
1 mei 2026
Antwoord van Vinfolio
We sincerely apologize for the frustration and inconvenience caused here. Once we were alerted to the issue on 5/11, our team responded right away to better understand the situation and began reviewing the shipment details internally. After further investigation with FedEx, we were able to confirm the shipping label error and have since corrected this with a refund that is currently being processed back to you.
We completely understand how frustrating this experience must have been, especially after spending time working through the issue with the carrier directly. We truly appreciate your patience throughout the process, and our team remains here to help should you need anything further.
Kind regards,
Vinfolio Customer Experience Team
It was white glove all the way and what…
It was white glove all the way and what I mean by that is their pricing is very competitive, making it easy to buy different wines in one place with ease. Will use them again at a moments notice. Thanks, Scott.
21 april 2026
Antwoord van Vinfolio
Thank you so much for your kind words and thoughtful review. We’re delighted to hear that you find Vinfolio to be a dependable source for your wine purchases and that the transaction process and delivery have consistently met your expectations.
We truly appreciate your recommendation and your trust in us. We look forward to continuing to provide you with a smooth and reliable experience.
Kind regards,
Vinfolio Customer Experience Team
Everithing regarding Vinfolio is great
Everithing regarding Vinfolio is great! The Wines are reasonably priced and delivery is good. I would have giving them 5 * but the only problem is that shipping to Puerto Rico (A USA Territory with no shipping restrictions) is not available!
19 april 2026
Antwoord van Vinfolio
Thank you so much for your kind words and thoughtful review. We’re delighted to hear that you find Vinfolio to be a dependable source for your wine purchases and that the transaction process and delivery have consistently met your expectations.
We truly appreciate your recommendation and your trust in us. We look forward to continuing to provide you with a smooth and reliable experience. Next time you are shipping to Puerto Rico, please reach out to us directly and we can assist!
Kind regards,
Vinfolio Customer Experience Team
Antwoord van Vinfolio
Thank you so much for your kind words and thoughtful review. We’re delighted to hear that you find Vinfolio to be a dependable source for your wine purchases and that the transaction process and delivery have consistently met your expectations.
We truly appreciate your recommendation and your trust in us. We look forward to continuing to provide you with a smooth and reliable experience.
Kind regards,
Vinfolio Customer Experience Team
An exceptionally dependable source
An exceptionally dependable source for purchasing wine. The transaction process is efficient, and delivery is punctual as promised. Strongly recommended.
2 maart 2026
Antwoord van Vinfolio
Thank you so much for your kind words and thoughtful review. We’re delighted to hear that you find Vinfolio to be a dependable source for your wine purchases and that the transaction process and delivery have consistently met your expectations.
We truly appreciate your recommendation and your trust in us. We look forward to continuing to provide you with a smooth and reliable experience.
Kind regards,
Vinfolio Customer Experience Team
Antwoord van Vinfolio
Thank you for taking the time to share your feedback. We’re very sorry to hear about the experience you had and apologize for the error that occurred.
Our team is currently supporting you with your purchase, and we will be reaching out directly to assist with your delivery and ensure everything is resolved as smoothly as possible. We truly appreciate your patience while we work through this.
Providing a seamless experience for our clients is very important to us, and we’re here to continue supporting you every step of the way. Please don’t hesitate to reach out if there’s anything further we can assist with.
Best regards,
The Vinfolio Customer Experience Team
Great experience
Great experience, easy ordering and fast shipment. The only wished that the bottles were shipped in cardboard instead of styrofoam, or at least give customers the option. I receive wines from my club memberships in cardboard only, and it works just the same. Styrofoam is a beast that lives for 500+ years...
3 maart 2026
Antwoord van Vinfolio
Thank you so much for your thoughtful feedback and for taking the time to share your experience with us. We’re glad to hear you had a smooth ordering process and fast delivery.
We also really appreciate your note about packaging. We understand your concern around sustainability and the environmental impact of materials like Styrofoam. Feedback like yours is important and helps us evaluate how we can improve our shipping practices while still ensuring wines arrive safely.
We’ll be sure to share your comments with our team for review as we continue to explore more sustainable packaging options.
Kind regards,
Vinfolio Customer Experience Team
Terrible Customer Service
This company offers great prices, but it comes with a total lack of customer service. They don't answer the telephone, and they don't ship quickly. If you need wine on any sort of schedule, this is not the place for you.
27 januari 2026
Review zonder uitnodiging
Antwoord van Vinfolio
Dear Shannon,
Thank you for taking the time to share your feedback. We take customer service concerns very seriously and have looked into this carefully.
At this stage, we’re unable to locate an account, order or transaction under your name in our system. We’d genuinely like to understand what may have happened and investigate further.
If you did place an order with us, please contact our team directly at service@vinfolio.com with any order reference or additional details, and we’ll be happy to review this promptly.
We’re always keen to resolve issues where they exist and appreciate the opportunity to do so.
Kind regards,
Vinfolio Customer Experience Team
Poor Shipping Department
I was a Vinfolio storage client. Stored hundreds of bottles of First Growth Bordeaux among other high-end wines. I requested a small number of my wines in storage to be shipped to me in California. The Vinfolio shipping department shipped my wines 15 days after I requested shipment. This is absolutely unacceptable. Very poor customer service from the shipping department. I do not recommend this company.
5 januari 2026
Review zonder uitnodiging
Antwoord van Vinfolio
We’re genuinely sorry to hear about your experience and understand how frustrating a delayed shipment can be – particularly when it involves wines of this importance and value.
We would very much like to respond to your concerns directly; however, as this review was submitted without identifying details, we’re unable to locate the specific instance.
If you’re open to it, please reach out to our Customer Services team at service@vinfolio.com with any order reference or additional details, and we’ll review this promptly.
Kind regards,
Vinfolio Customer Experience Team
Delays
I ordered a bottle of 1977 Port as a gift to my hosts at Thanksgiving. I paid for Fedex Two-Day Delivery. After a few false starts, I received my Port overnight. I leave on Monday, November 20th for the big event and am very happy that Vinfolio went out of its way to help me. All is well.
14 november 2023
Review zonder uitnodiging
they actually lost my wine!!
I have been a customer for at least 10 years. I am beyond disappointed that Vinfolio and Vincellar have lost bttles of wine that was purchased more than a Has Vinfolio become the new "Premier Cru" - what is going on with this company!
2 november 2023
Review zonder uitnodiging
Prompt delivery to storage
My order was handled seamlessly and ended with a prompt delivery to storage
15 augustus 2023
Great service
Great service. Access to rare wines, great wines, and great value wines. There is something for everyone.
2 augustus 2023
The service level working with Arnaldo is always top notch
The service level working with a representative that’s assigned to working with you on an ongoing basis makes the experience much more personalized and provides for a higher quality of service.
24 juli 2023
Excellent resource for serious collectors and consumers of wine
Vinfolio assigned to me a specialist in fine wine, Michelle Lindberg, who keeps me informed of available wines that fit my tastes and collector preferences. She has been terrific. Vinfolio sources the very best wines from all major regions.
24 juli 2023
Indefensibly slow
It took 23 minutes from my arrival for my wine to be brought out to me....
Couldn't find my order, then couldn't find my wine, then couldn't reach my wine and needed to find someone who could. It seems like this should be about a 3-minute process, which it is at other companies I use.
18 juli 2023
Great service
You have a great selection and decent prices. Arnaldo Burgos has been very attentive to all my requests. Superb service
18 juli 2023
Charles is on the money
18 juli 2023
I like the Wines you have and the…
I like the Wines you have and the service of your people is always great!
What I don't like is that you have some wines in the list that you really don't have, I've been Asking for Fontalloro since February, This July you still have it in the list and I had to cancel it because you don't have it!
I also would like a specific shipment method, its difficult to ship a purchase instead of sending it to VInfolios Cellar!
7 juli 2023
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