Vinovest Reviews 

290
•
TrustScore 1.5 uit 5

1,6

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Beoordeeld met 1 van de 5 sterren

Feels like a scam. Impossible to sell your wines or liquidate your portfolio when you need to, value of wines are misrepresented, absurd fees are being charged when you want to ship your wines. Withdr... Toon meer

Beoordeeld met 1 van de 5 sterren

I wish I could give negative stars. I've had my entire portfolio listed for sale for over a year - no activity and no assistance from Support to even attempt to help me liquidate. My last resort was t... Toon meer

Beoordeeld met 1 van de 5 sterren

Scam at best. I haven’t been able to recoup any of the investment for years. I don’t know how they are allowed to operate. Just thankful I didn’t invest more!

Beoordeeld met 5 van de 5 sterren

I received an email with an offer to get started on investing in whiskey barrels. I made some deposits to start and wasn't sure what happens after that. Hunter responded to an email I sent and helped... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Wijnkelder
  2. ook in
  3. Wijngroothandel en -importeur
  4. Wijnhandel

Geschreven door het bedrijf

Vinovest is a modern wine and whiskey investing platform that helps customers source investment grade wines, provide professional storage and custody solutions, and manage ongoing buying/selling recommendations. We have cultivated direct relationships with the most sought-after wineries and distilleries in the world. We pride ourselves on being able to source the most collectible wines in the world at the best prices.


Contactgegevens

1,6

Zeer slecht

TrustScore 1.5 uit 5

290 reviews

5 sterren
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1 ster

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1,6

Alle reviews

(290)

38 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

This company is a scam

This company is a scam. I tried to liquidate my account some time ago at least a year and someone sold my wines for me which was great. Then when i go to withdraw, i notice there isn't a listed method to withdraw whatsoever! I sent emails and complained and did not get far. Finally, they sent me something to fill out that once i filled out, they were supposed to allow me to withdraw. I filled it out and waited, then, they decided to just repurchase all my sold wines, charge me a fee for the early liquidation, and now i am stuck on this new listing method of wine listing of bids/sells. So far, my wines are worth nearly 35% or less than what I invested. This company is an absolute scam by all means. NEVER USE THEM DONT GIVE THEM YOUR MONEY OR YOU WONT EVER SEE IT AGAIN. I am still trying to any amount back but its nearly impossible. I have been trying for months now probably over a year and all i get is a run around. TERRIBLE COMPANY, criminal at worst, and incredibly dishonest at best.

6 januari 2023
Review zonder uitnodiging
Logo Vinovest

Antwoord van Vinovest

Hello Gabriel,
We sincerely apologize for the disappointment you may have experienced with Vinovest.
Our goal is to ensure that your entire investment journey with Vinovest, from onboarding to exit, is seamless and satisfactory. I’m sorry if your investment experience has not been as smooth and if there have been issues along the way. Your feedback is very important to us as we continue to grow and make improvements. Thank you again for your feedback.

Beoordeeld met 1 van de 5 sterren

Very disappointed with my experience…

Very disappointed with my experience with Vinovest! the collection of my investment money was very quick and easy, however when I decided to exit my investment, it has been nothing but a headache. I have been trying to exit for over 8 months and have had what they have called software "bugs" and lack of support in liquidating my wines. After all of this time, I have only been able to sell 2 of my 19 holdings... all at losses. I would not recommend this company and have no clarity on when and how I can get $ out.

27 juli 2023
Logo Vinovest

Antwoord van Vinovest

Hi Brian,
I'm sorry to hear of the bugs you have encountered. We know how frustrating they can be, and our team is always working to get them corrected and prevent future errors from occuring.
Our goal is to ensure that your entire investment journey with Vinovest, from onboarding to exit, is smooth and worry free.
Our team is dedicated to helping get this resolved for you as quickly as possible.

Beoordeeld met 4 van de 5 sterren

Awesome, but a little feedback

The wine platform is excellent, though I think the filters could be improved — more collapsibility, similar to have wine.com allows you to filter by region, grape, vintage, etc. Also, knowing the full order must be fulfilled to ‘keep’ the bottles would be helpful.

Whiskey, I wish there was some selection process in the American range. You just add money and a barrel is purchased. Maybe diversity in selection is not there yet (or that doesn’t suit your purchasing process) but I would love the ability to invest in Rye vs Corn, or different mash bills.

Ultimately, happy to be able to invest in wine & spirits. The app is intuitive, easy to navigate, and concise. My comments above are very much driven by preference.

Thank you!

26 juli 2023
Review zonder uitnodiging
Logo Vinovest

Antwoord van Vinovest

Hi Michael,
Thank you so much for your feedback. We are absolutely thrilled that you have been enjoying your experience with Vinovest so far!
We always love to hear from our investors on how they would like to see the platform grow in the future.
thank you again for the suggestion!

Beoordeeld met 5 van de 5 sterren

Vinovest is an excellent platform for me too create generational wealth.

Vinovest is an excellent platform for generational wealth creation.
More excellent returns than investing in the stock market as I am currently doing.
Vinovest platform is an excellent source for me to create my wealth.

18 juli 2023
Review zonder uitnodiging
Logo Vinovest

Antwoord van Vinovest

Hi Michael,
Thank you so much for your feedback. We are absolutely thrilled that you have been enjoying your experience with Vinovest so far! So glad to hear you have seen the value of wines as an investment!
Thank you again for your feedback!

Beoordeeld met 5 van de 5 sterren

Ease of use- made the decision making…

Ease of use- made the decision making process easy

5 juli 2023
Review zonder uitnodiging
Logo Vinovest

Antwoord van Vinovest

Thank you so much for your feedback. We are absolutely thrilled that you have been enjoying your experience with Vinovest so far and we are able to help make the decision process so easy for you.
If there is anything we can do to help to continue to give you the best overall experience please do not hesitate to reach out and let us know.
Thank you again for your feedback!

Beoordeeld met 5 van de 5 sterren

Truly slick and innovative platform

Truly slick and innovative platform. I started investing a couple years ago, and recently had to withdraw due to some personal circumstances. My portfolio manager was extremely helpful and guided me along the process of liquidating my wine collection. I also really enjoyed the events and webinars that they held, and will be returning again soon.

1 juni 2023
Review zonder uitnodiging
Logo Vinovest

Antwoord van Vinovest

Thank you so much for your feedback. While we were sad to have you leave, we are excited to hear you hope to return in the future. We'll have more webinars and events for you to enjoy upon your return!
Thank you again for your feedback!

Beoordeeld met 3 van de 5 sterren

"Meh" - but stay tuned!

Overall, it is a fun idea. However, the shipping cost to receive wine is quite high. I am looking into selling my wine to cash out and will either take this to a 4-5 star review or a 1-2 star review depending on how this next step goes.
I am playing with WhiskeyVest as well - so far, it's "meh" as I am told that they will ship a sample, but that's not happened and it's been close to a year that I've owned the cask. I think they are still in beta and it's been a bit too long to still be in beta, so not really excited about that experience at least yet.

19 mei 2023
Review zonder uitnodiging
Logo Vinovest

Antwoord van Vinovest

Hi Ben,
Thank you so much for your feedback. We appreciate your patience while we continue to add new features for all of our whiskey investors.
Our team will send you a follow up email on the status of your liquidation and return of funds.
If there is anything we can do to help to continue to give you the best overall experience please do not hesitate to reach out and let us know.
Thank you again for your feedback!

Beoordeeld met 1 van de 5 sterren

The worst investment I have ever made

The worst investment I have ever made. Quick in collecting money from investors and extremely slow when you liquidate. My experience with Vinovest is terrible and horrible (countless emails to push, push and push for liquidation) It's more like a Ponzi scheme. I hope there will be no more victim like me.

***********************************************************
Since Vinovest asked for more details to better understand my experience otherwise my review above will be deleted, I am more than happy to share my experience with everyone especially people who is considering depositing money in VV. You asked for it! (Well, I don't think VV don't know customers' feedback. I am not the only victim anyway)

2022/12/21, I raised the request of liquidation and close account to VV. No response from VV at all for one week. On 2022/12/27, I wrote mail to VV CEO, he said it's Xmas season and my portfolio manager will follow up my liquidation request after he is back after New Year.

2022/12/30, VV automated purchased Dom Perignon, Chef De Cave Legacy Edition 2008 (USD$1612) in my account. It's ridiculous that VV was not able to liquidate my wines in Xmas & New Year break but they could use the balance cash in my account to purchase wines. I complained to VV CEO immediately. On 2023/1/4, this Dom Perignon, Chef De Cave Legacy Edition 2008 was sold at US$1603 and VV charged me US$48 early liquidation fee. (Exactly like scammer)

On 2023/1/6, VV started to liquidate 4 cases of wines in my account, I thought everything is on track. However, in the same day, VV used the money from liquidation to purchase another 4 cases of wines. (Absolutely it's scammer) I called VV office in NYC and California more than 100 times and sent many emails, no response AT ALL until I left many nasty messages in CEO's FB and Twitter. (Try this! It works well in pushing) VV portfolio manager called me back and reversed the deal for the 4 cases purchase.

From 2023 Jan to 2023 Feb, more wines were liquidated after I pushed and pushed and pushed and pushed by sending emails. I did received the money.

The remaining 4 cases of wines, there was no progress at all. I sent mail to complain and push. Finally, liquidation started in April. Suddenly, VV market estimated price started dropping dramatically and I dropped my selling price accordingly but it didn't make liquidation happen. In just one month, the price dropped around 45% (VV estimated price in Apr/B and the liquidation final price). VV estimated price is a mystery.

Anyway, I deposited US$50K in VV in 2020 June and I received US$50,747 in total in 2023 April. However, I wasted so much time in pushing VV, checking the status and complained. The buy and sell mechanism (price, buyer, seller) is a black box which is manipulated by VV.

***Fun Part***
On 2023/4/11, VV informed customers must take either REBALANCING STRATEGY (VV automatically adjust customers' portfolio, I assume it automated buy and sell by Vinovest) or BUY & HOLD STRATEGY (fixed portfolio and can’t sell the wines until the wine’s selling window comes). In the end of the notice mail, VV specified "the strategy will be fixed starting April 16, and you will not be able to change it after this date.".
It's very unprofessional that VV pushed customers to decide a permanent strategy within 5 days (April 11/ April 16) after VV's notice. For me, the strategies are more like VV can buy and sell for customers at the price and timing VV want. If you don't let VV to do so, you can't sell the wines until VV says it's the wine’s selling window. I never have any investment requires permanent strategy- fixed and can't be changed after you decide. This is a big joke and scammer for sure.

Suggestion from my heart- Don't even invest one cent in VV. It's a black box, no transparency and I had no control of my liquidation AT ALL base on my experience in past half year. It doesn't worthy it and just a waste of time. I spent so much time to push VV by all means- I was so frustrated and desperate just to get my money back. It's ridiculous.
** All emails with VV and liquidation records are available.

15 mei 2023
Review zonder uitnodiging
Logo Vinovest

Antwoord van Vinovest

Hello,
Thank you for sharing your experience. We deeply regret that your investment journey with Vinovest did not meet your expectations and understand how frustrating it must have been to experience delays in liquidating your portfolio.

We want to confirm that all of your wines have now been sold, and the funds have been successfully returned to your account. Additionally, your account has been closed as per your request. We sincerely apologize for the delay in this process and for any frustration caused during your experience.

At Vinovest, we are committed to providing transparent, professional services, and we take your concerns seriously. We are actively reviewing our processes to improve communication and expedite the liquidation experience for our clients moving forward.

Thank you for your patience, and we wish you the best in your future investments. If you have any further questions or need additional assistance, please don’t hesitate to contact us.

Beoordeeld met 1 van de 5 sterren

Impossible to withdraw my money out of the site

It was very easy to add funds and get my portfolio going, but it's being impossible for me to take the money out, I dont want to use the word SCAM, but it seems to be the case...

Its been one month now that I decided to sell my portfolio and listed my wine for sell. Since then I had almost no offers, and the few ones I got were unbelievably LOW, dont even cover the initial investment value (of 2 years ago). Its doesn't seem that I will be able to get my money back if it keeps like this.

When I got my money in, they assured that it was a 3 weeks process and I could withdraw the money out. It's been 1 month already, no offers, no money, no answer.

Triple think before investing in this site.

10 mei 2023
Review zonder uitnodiging
Logo Vinovest

Antwoord van Vinovest

Hi Pablo,

Thank you for your feedback. I am so sorry to hear your experience with Vinovest did not match your expectations and if there was any misunderstanding on the timeline of wine sales when you choose to sell your wines early. This is never the client experience we want our investors to have.

We strive to be transparent with our investors surrounding all aspects of their wine investment, including the hold time for their wines and timeline for sales on the open market. Wine is a long term investment. Wines take years to mature and reach their peak market performance and demand. We encourage all investors to adopt this mindset when investing in wine. While our platform does allow for customers to list their wines early if they choose, this does not guarantee immediate sales. We do apologize if this was not communicated thoroughly with you when you began your investment with Vinovest. Each wine is listed on markets outside of the Vinovest platform and our wine team uses various other channels to market and sell wines. Wines can only be sold when there is a buyer interested in placing a bid on those wines.

Our support team will follow up with you via email with an update on your account and will be able to answer any questions you may have.

Thank you again for taking the time to provide your feedback.

Beoordeeld met 5 van de 5 sterren

Long term investment, don’t bother if you want an easy cash out early

People need to realise that this is a long term investment, the process of getting your money out is going to take a while, they have to remove it from storage and action it, don’t start investing if you want an easy cash out option. You need to hold this investment for at leat 10 years. My experience so far has been positive, even if I would have preferred an introductory call, similar to masterworks.

1 mei 2023
Review zonder uitnodiging
Logo Vinovest

Antwoord van Vinovest

Hi,
Thank you so much for your feedback. We are absolutely thrilled that you have been enjoying your experience with Vinovest so far!
If there is anything we can do to help to continue to give you the best overall experience please do not hesitate to reach out and let us know.
Thank you again for your feedback!

Beoordeeld met 4 van de 5 sterren

Vinovest is great

Vinovest is a great wine investing application.
I just regret we can't transfer funds from managed to trade portfolio.
A great idea could be to have preferences for managed portfolio as type of wine, colour or location.
I recommand this app.

4 mei 2023
Review zonder uitnodiging
Logo Vinovest

Antwoord van Vinovest

Hi Germain,
Thank you so much for your feedback. We are absolutely thrilled that you have been enjoying your experience with Vinovest so far!
We always love to hear from our investors with any new features they would like to see to improve their experience even more! Thanks again for your great feedback!

Beoordeeld met 1 van de 5 sterren

Bad Investment. Hard to get out of it.

It was very easy at first to move the funds over and invest in wine. The problem is when you want out. The process can take forever, and they don't just simply buy it back from you. The wine is put into their auction feature for other investors to bid on. This process can take months, and the offers can be insultingly low. I wish I never tried this.

24 april 2023
Review zonder uitnodiging
Logo Vinovest

Antwoord van Vinovest

Hello,
Thank you for your feedback. I am so sorry to hear your experience with Vinovest did not match your expectations. This is never the client experience we want our investors to have.
We strive to be transparent with our investors surrounding all aspects of their wine investment, including the liquidation and sale process for their wines sold outside of the prime selling window. Your feedback is very important to us as we continue to grow and make improvements. Thank you again for your feedback.

Beoordeeld met 5 van de 5 sterren

I like the new update

I like the new update - managed portfolio. Excited to see the performance over the next year. It would be great to have some form of update/short note that sums up the why behind the changes in the portfolio - this way I can also learn ongoingly about the wine market.

24 april 2023
Review zonder uitnodiging
Logo Vinovest

Antwoord van Vinovest

Hi Cate,
Thank you so much for your feedback. We are absolutely thrilled that you have been enjoying your experience with Vinovest so far! We are excited for the new updates as well!
Thank you again for your feedback and for for being a part of Vinovest!

Beoordeeld met 1 van de 5 sterren

I have really tried with this company

I have really tried with this company, but I’ve got to the point where I really don’t trust them anymore.
They have had my funds for over 2 years and the wine is worth less than when purchased..

Despite this I have kept my cool and asked to speak with someone as to whether we should sell them and reinvest the money into different wines. (Not all investments pay off, I get it).

What I’ve come to realise is that I’ll get 1 automated response, and then they’ll never reply again. I have sent over 15 emails and no one ever replies.

I decided to give it time, wine doesn’t appreciate in value by the day, so I waited. 8 months further passed and my management funds are down to $15, I knew I was going to have to add money just to cover these costs, however, I received an email from them….

They have enrolled me into a balancing scheme where they sell the wines and reinvest the money into different wines. Weirdly this is what I wanted almost a year ago, so why now.

What I realised, is that they are going to sell my wines, buy cheaper ones to free up cash so I can keep paying their management fees. I have had no say in this, and when I try emailing them I’m having the same issue as I was 8 months ago.

If the wine takes 10-15 years until it reaches its peak, why would you sell it after 2? And why not a knowledge my concerns when I raised them with you.

Over all, I am incredibly disappointed with this company, and I’m scared to see what happens when I try to close this account given the other reviews on here.

If someone, an actual person from Vinovest reads this, please call me. As i am fed up with the fact I can’t even speak to someone.

However, given what I know, it will probably be the same generic response everyone else who is unhappy has received.

22 april 2023
Review zonder uitnodiging
Logo Vinovest

Antwoord van Vinovest

Hi Christian,
Thank you for your feedback. I am so sorry to hear your experience with Vinovest did not match your expectations.. This is never the client experience we want our investors to have.
We strive to be transparent with our investors surrounding all aspects of their wine investment, including rebalancing strategies. Our team will follow up with you in email. Your feedback is very important to us as we continue to grow.
Thank you again for your feedback.

Beoordeeld met 4 van de 5 sterren

It was really helpful talking to hunter

It was really helpful talking to someone about the platform, that conversation convinced me to invest. Website is great, but it does get confusing between the wine and whiskey parts.

5 april 2023
Review zonder uitnodiging
Logo Vinovest

Antwoord van Vinovest

Hi Kevin,
Thank you so much for your feedback. We are absolutely thrilled that your conversation with Hunter was so great and you have been enjoying your experience with Vinovest so far!
Thank you again for your feedback!

Beoordeeld met 1 van de 5 sterren

I do not recommend sending your money…

I do not recommend sending your money to Vinovest. I liquidated an investment months ago and have not received my cash. They have stopped answering emails and I am concerned they are not going to send my investment money back.

6 juni 2022
Review zonder uitnodiging
Logo Vinovest

Antwoord van Vinovest

Hi Brendan,
Thank you for your feedback. I am so sorry to hear your experience with Vinovest did not match your expectations..
Our team will thoroughly review your account and get this resolved for you as quickly as possible.
We strive to be transparent with our investors surrounding all aspects of their wine investment and withdrawal. Your feedback is very important to us as we continue to grow.
Thank you again.

Beoordeeld met 3 van de 5 sterren

My only experience with the company so…

My only experience with the company so far has been inserting funds and having them purchase bourbon with my funds. So far so good.

31 maart 2023
Review zonder uitnodiging
Logo Vinovest

Antwoord van Vinovest

Hi Erik,
Thank you so much for your feedback. We are absolutely thrilled that you have been enjoying your experience with Vinovest so far! Love to hear the initial process went so smoothly for you.
Thank you again for your feedback!

Beoordeeld met 4 van de 5 sterren

Great….. BUT

I like the interface of the app and on the web. I’d like more data on the whiskey vest side. I have a cask, and would like more info about when I’ll be seeing my bi annual review. I feel a little in the dark about that.

Also, for both whiskey vest and the managed wine, my deposits exceeded what was actually needed to execute the order, so I just have cash hanging there.

Id love to be able to transfer it over between them all, or be able to withdraw it if needed. Can’t access right now.

10 april 2023
Review zonder uitnodiging
Logo Vinovest

Antwoord van Vinovest

Hello,
Thank you so much for your feedback. We are absolutely thrilled that you have been enjoying your experience with Vinovest so far!
Our team is happy to help transfer funds between your wine managed and whiskey accounts and to help withdraw any excess cash in your account. Feel free to reach out and we can help with this right away.
Thank you again for your feedback!

Beoordeeld met 1 van de 5 sterren

Do not invest with Vinovest

EDIT: Swift onboarding, bad experience afterwards. Pulled my money away three weeks after my investment due to lack of transparency and bad customer support.

Have not received my money refund yet, so we will se how that process goes.

My advice: don't invest with Vinovest if you don't personally know someone who has invested and exited happily, and who can vouch for this company.

28 maart 2023
Review zonder uitnodiging
Logo Vinovest

Antwoord van Vinovest

Hello Raimundo,
Thank you for taking the time to provide us with your feedback. We are truly sorry to hear that your recent experience with Vinovest did not meet your expectations. Please know that this is not the type of experience we want our valued investors to have.

We pride ourselves on being transparent with our investors and keeping them informed about all aspects of their wine investments. We appreciate the opportunity to address your concerns and provide additional background on the matter.

We take your feedback very seriously and will use it to improve our services and provide better experiences for our clients. Once again, we apologize for any inconvenience caused and appreciate your understanding.

Thank you again for your feedback.

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