The service was fast the package was pascked too well but one of the recoeds sleeves was torn at the upper side
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Lees wat reviewers zeggen
Amazing service. Ordered a record on Wednesday evening and it arrived on Friday morning!! Free delivery btw. Couldn’t find this record for cheaper anywhere else and it came in perfect condition, could... Toon meer
Bedrijf heeft geantwoord
Ordered the Lana Del Rey Coachella performance and it’s perfect! The vinyl arrived in less than 48 hours later in amazing condition and was packaged extremely securely 📦 The sound quality of this... Toon meer
Bedrijf heeft geantwoord
Very impressed with my first purchase from Vinyl Addicts. I wanted to know when the album would be despatched, so I made contact, and found their response to be polite, professional & informative. I... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Platenwinkel
- ook in
- Cd-winkel
Geschreven door het bedrijf
We are a family run business and have been trading in Records, CDs, and music memorabilia for over 40 years. We can regularly be found a trade shows and record fairs around the UK. You can find us most Thursday's and Friday's at Old Spitalfields Market where we run stall. We moved online during covid, starting with ebay and now our own online store www.vinyladdicts.co.uk. We pride ourselves in excellent customer service and try our best to resolve any issues that may come up. If you have any questions or would like to know more about us or our collection then please do contact us. We welcome trade and wholesale clients. We are London based and have an operation in Hemel Hempstead, Hertfordshire.
Contactgegevens
Unit 405, The Self Storage Company, 2 Park Lane, HP2 4YJ, Hemel Hempstead, Verenigd Koninkrijk
- info@vinyladdicts.co.uk
- vinyladdicts.co.uk
4,4
Uitstekend
228 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Questionable customer service
I placed a poster order on 19 April, and two weeks later it is still marked as “processing”; another memorabilia company managed to get their item out to me in three days. I left Vinyl Addicts a message and then sent them two emails - nothing in response. I’m sure they’re a reputable company and not outright scammers, but I would appreciate a reply - and a refund if they are unable to fulfil this order.
3 mei 2026
Review zonder uitnodiging
Antwoord van Vinyl Addicts
Oh no - apologies that we missed this communication. I have contacted you directly now and hopefully all resolved.
Very happy with service and product
Very happy with quality of record. It arrived really well packaged to prevent damage. The seller responded very swiftly to my messages. First time I've used them, but would 100% come back.
27 april 2026
Review zonder uitnodiging
Antwoord van Vinyl Addicts
You're welcome back anytime - we'd love to see you.
Antwoord van Vinyl Addicts
Great news - thanks for feeding back.
Wolf Alice record arrived from the UK…
Wolf Alice record arrived from the UK to the USA in perfect condition. Thank you.
13 maart 2026
Antwoord van Vinyl Addicts
I'm glad it arrived safely to the US. We do try and package orders up well.
Arrived in perfect condition
Arrived in sturdy packaging and well protected in perfect condition. It would be more considerate if tracking is provided
18 maart 2026
Antwoord van Vinyl Addicts
Glad it arrived safely. Thank you for the feedback. I do try and give tracking details but as I do all the orders manually myself (It's just me) sometimes I forget to add them to the order details.
Ordered A5 and received A3
Ordered A5 and received A3, fast delivery which was appreciated but unfortunately the wrong size arrived.
9 maart 2026
Antwoord van Vinyl Addicts
Oh no, sorry about this. If you contact me through your order on my site I will send you the correct size.
Antwoord van Vinyl Addicts
Brilliant news. 5 star feedback :-)
Antwoord van Vinyl Addicts
Really good feedback ;-)
Good prices good quality vinyl wide…
Good prices good quality vinyl wide variety of music and good postage prices
6 februari 2026
Antwoord van Vinyl Addicts
Thank you for the review - Hope to see you again soon.
Great company to deal with
Item was received on time, and as described. Great service and hope to deal with you again.
31 januari 2026
Antwoord van Vinyl Addicts
We'd love to see you again. We regularly add new items to the store
No money, no product, no rsponse
At the time of writing I have been waiting 2 weeks for an order even though their website explicitly states 3 -5 days.
I have sent 3 messages via their website and 2 emails and have had exactly zero response.
They have my money, I don't have order and they are ignoring me. Make of that what you will.
I only wish I had read their trust pilot reviews beforehand as I don't appear to be the only person who has been in this position.
Do not touch this company with a bargepole.
25 februari 2026
Review zonder uitnodiging
Antwoord van Vinyl Addicts
Hi there, Sorry about this, I think maybe there is an issue with emails going in to spam or something as I replied to you just over an hour ago and have fully refunded you.
Best regards.
Nice product
Nice product, good packaging.
I love the old school rock, posters, they got them
10 januari 2026
Antwoord van Vinyl Addicts
Excellent news - thank you for the feedback
Everything is great
Everything is great - it is not your fault that shipping to Germany is so expensive. I had to pay 17EUR extra!
18 januari 2026
Antwoord van Vinyl Addicts
Everything is Awesome!
Yes, I wish the postal was cheaper for us all :-(
Antwoord van Vinyl Addicts
Thanks for the all the Stars!!!!!
The parcel did not arrive
Hello, I ordered a Lana Del Rey 2012 I tunes festival vinyl and it’s yet to arrive and I noticed the company mentioned to other people in my situation it might have gotten lost in the shipping process so I would like the shipping code please considering I never got it in the “ your item has been shipped email” and it was said to be shipped 1st class by Royal Mail I could understand if it was just a couple of people who were in the same situation as me but with the amount of people that are and have been in my position is unbelievable…
1 februari 2026
Review zonder uitnodiging
Antwoord van Vinyl Addicts
Thank you for your feedback.
From our records, this order was delivered and completed successfully within our delivery policy. If for any reason there is still an issue, please do get in touch using the contact details on the website and I will be happy to help.
I would also like to clarify a couple of points. I am not aware of the wider issues mentioned in your comment. There have been some isolated delays with international deliveries due to customs processes, where parcels were temporarily held or returned. In every case, customers were either resent their items or refunded according to their preference. I have informed customers of this via my newsletter.
UK orders are dispatched via Royal Mail 1st Class in line with the delivery terms stated on the website, and are shipped within 7 working days of payment. I always aim to send items sooner where possible. However, as a sole trader who also works at record fairs around the country, I am not always able to operate on the same dispatch timescales as large online retailers.
I appreciate your patience and your custom.
5 star service
Ordered two vinyls was very pleased with both of them 5 star service couldn't be better
2 januari 2026
Antwoord van Vinyl Addicts
That's brilliant to hear - thank you for your great feedback.
Excellent seller
Excellent seller
Record arrived well packaged thank you.
Item just as described.
Very quick delivery.
I would totally recommend this seller.
30 december 2025
Antwoord van Vinyl Addicts
Thank you for taking the time to give great feedback.
Excellent service
Excellent service, the poster was sent quickly and was very safely packaged.
30 november 2025
Antwoord van Vinyl Addicts
Thank you - glad it turned up safely
Arrived well protected and in perfect…
Arrived well protected and in perfect conditions. Love the vinyl.
21 november 2025
Antwoord van Vinyl Addicts
Excellent - I love that you love it :-)
Antwoord van Vinyl Addicts
There's no chance of something damaging the contents of our packages. :-) Well, it does happen but we do try our best.
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