Virgin Mobile Reviews 

Says I have 5G with 4 bars but never works

Useless. It constantly says can't find hub. Can't connect to hub. I can't change any settings. What's the point? I have just read the same complaint hundreds of times. Nothing is being fixed. I'm just going to uninstall.

Stay away, service is equal to 0 and they charge huge amounts if you decide to leave duo to having no service

TOTAL SCAM — DO NOT BUY!

I was in Turkey for only 3 days and somehow had to purchase data THREE times: 10 GB + 10 GB + 20 GB = 40 GB in total.

I had Wi-Fi in my hotel room and barely used the eSIM apart from normal browsing when I was outside.

The strangest part was receiving a notification saying I had used 50% of my data, then around 20 minutes later receiving another notification saying I had used 100%. So apparently I managed to use around 10 GB in 20 minutes just by browsing?! 😂

This happened repeatedly and forced me to keep recharging just to have internet during a 3-day trip.

40 GB in 3 days, while using hotel Wi-Fi and mainly browsing? Absolutely ridiculous. It honestly felt like the system was designed to drain the data so you would keep paying for recharges.

TOTAL SCAM in my experience. Save your money and use another eSIM provider.

They are thieves because charged me 80$ for going over a few gygabytes for my internet data.

I'm trying to find what my wallet money was spent on and when. I've seen it before, but it is impossible to find. It's anything but intuitive. I search and it tells me to do something that isn't even there. Last thing it told me to go to "subscription" and it was impossible to find that, and the AI bot it dumber than a load of bricks. Totally useless. And I call the 800 number and it says my wait time is about 1 minute. I waited with that playing for 10 minutes and no one ever answered. This is a useless company with no customer service. I was trying to sign up a friend, but we will go elsewhere.

Hice la portabilidad el 27 de mayo pero hay algún problema técnico que nadie me explica. Mi línea está en el limbo. Está en el chip de Virgin mobile pero no tengo ningún servicio con ellos ni con mi compañía anterior. Me dieron tiempo de espera de 14 días, llevo dos meses esperando que me resuelvan la liberación de mi línea (como no se hizo la portabilidad bien, no puedo hacer nada) y sólo me dicen que mi solicitud ya esperó demasiado y que tiene prioridad, pero no resuelven nada.

Renuka helped me out with a SIM card in Dubai airport

I was a loyal 02 mobile phone customer for at least 10 years. If I had a problem or observation, they dealt with the issue sensibly and even gave me a loyalty discount.
I was happy with the 02 app , 4 digit pin to open the app. When Virgin slid in to the merger, the app wouldn't open, even the hard way, with original details. Virgin didn't recognise my email address, my phone was suddenly unreliable, without warning. So,its so long to 02, I'll miss you, but I'm relieved to have swerved Virgin. Hubris is the word maybe... We're great and you're nobodys. I used to fly Virgin, long haul, this decision took 3 minutes.

Virgin Mobile, Terrible services, these days during world cup, disconnection for internet is almost every day. Go for other big company in your town and pay little bit more than subscription for these kind of low level miserable company who buy internet in bulk from big company and then can not manage it.

Los precios son una maravilla, eso si quieres tener datos, es complicado. Dicen que no tienen cobertura en ciertos puntos de la ciudad (vivo en Medellín), mentira, no importa donde estés, nunca hay cobertura, y si eres alguien que paga mucho por transferencia está compañía no es, te dejan de funcionar los datos de la nada, y más en los momentos en los que más necesitas de ellos para pagar, me ha echo pasar vergüenzas, yo confiado de que servía de alto pagar un plan ahí pero lo barato sale caro, no lo recomiendo, los datos se caen a cada rato y si llamas y reclamas no te dan una solución, te dicen que pongas el modo avión, qué reinicies el celular, cuando aún así haciendo eso, siguen sin funcionar

Je suis client Virgin depuis 15 ans.Jusqu'a recemment j'aurais donné 5 étoile car:
-nice robot voice before AI
-nice price and coverage
-very good service clients.
Depuis 6 mois je suis épuisée, tu ne peux pas parler directement avec un agent, le A I t'enrage avec ses questions stupides, ses erreures .
Il y a des surcharge de prix, aucune fidelité.
Suggestion:
Changez la voix du robot AI pleeease!

I was having difficulty changing my mobile service from Vodafone to Virgin. Really frustrating service from Vodafone. However, when I contacted Virgin to help to through the process to retain my number I was put through to a wonderful customer service rep called Demar who was truly on of the most helpful rep I’ve ever come across. She was so kind, listened to me and came up quickly with a solution to my issue. Thank you Demar! Top service and I’d recommend Virgin based on this experience.

ABSOLUTELY USELESS !!!!!!!!!!!!!!!
Never ever join this company. !!!!!

I visited wafi mall today to get my esim done and met mr Ali munir there . he was so helpful and professional about also helped me getting my esim done in different phone ! highly recommended and appreciated

Hice portabilidad de eSIM y no identifico mi número, teniendo una falla de provisión en red. Escalaron la falla y dicen que fue resuelta, pero sigue igual el teléfono; además, la dichosa línea que está bien no permite ni compartir internet. Es todo un desastre esta empresa, y la atención al cliente es de lo peor; no resuelven, su respuesta es robótica, que ya fue resuelto, pero sigue con el mismo problema. No se pasen a esta operadora, solo genera dolores de cabeza.

I'm guessing here (only because it's gone on so long) but about a year of issues and every time we ring they say switch off and on your phone and the issue will be resolved. Guess what, no it's not. Can't understand the person on the other end of the phone, they can't understand us. Wait time this morning for call was half hour. Three calls later, guess what? Still not sorted after yet again spending most of the previous Friday afternoonn on the phone with them. Never in my life have I come accross such ineptitude.

Horrific experience.

I tried to move to virgin mobile - stupid idea.

Not only were they unable to connect me after 24 hours, I also had to wait for first 35 minutes and then for 45 minutes for assistance on their help line when I called.

I also found out after cancellation that they cut my open fibre cable in order to install their cable which delayed the installation of my new broadband when I cancelled.

To top everything off they then had the audacity to bill me for the 3 days that I had the equipment which had never worked.

Que mal servicio, compré un plan y decían una cantidad de GB y fue mentira, servicio al cliente es lo peor s

Not only was their service bad but when i cancelled with their no fees clause they somehow didint update my files and i had Baliff's at my door, had to battle for weeks to get written proof from Virgin i owed them no money with debt collectors harrasing me. Absolutely digusting, never buy from this company