Visa Govassist Reviews 

DO NOT USE THIS COMPANY! THEY ARE A SCAM!!! I wanted to renew my passport for $157. Their website makes you think you are dealing with the government. They sent me printed forms that I filled out online but AI said my picture was not acceptable. ( my photo was done at CVS pharmacy which is acceptable). I called this company up and got an AI asked them to transfer me to a live person but never was able to reach one. Their AI said I would get a refund but I never received it. I called back a week later and AI informed me that I was not going to receive a refund because they completed my kit. I am furious! There is no kit just a couple of printed documents that I filled out online. I will be disputing the charges with my bank. Best part is they wanted another $160 to get my passport when that’s what I thought I was doing all along!

They helped me miss my flight for 200 euro

If I could give zero stars, I would. You can't even get a real agent on the phone for support like they advertise. I think it's actually costing me more money and time than if I'd just gone to the post office. Absolutely awful!!!!!

I tried to use GOVASSIST.COM to request a passport renewal. The web site implied that it would be quicker and easier than renewing by mail. It was not quick or easy.
The first problem was that the AI that accepts a digital passport photo kept rejecting my photos. I wasted more than an hour trying to get it to accept my photos. It finally accepted a poor photo. I requested help to use a good photo.
A person responded by email, and I ended up sending in the first photo that was repeatedly rejected.
Then, I was asked to review my application for errors. I found several, including 1) the status was "Cancel Application", and 2) the amount billed was significantly larger than the prices on the web site. I promptly responded, describing the problems and asking for an explanation why the billed amount was higher than the prices on the web site.
When they did not respond, I requested that the application be canceled.
The amount was never justified, but ACCESS.GOV submitted the charge to my credit card, although I had not agreed to this charge.
Now they are refusing to refund the charge, although they have done nothing to submit my passport renewal, as far as I can tell.
I have disputed the change with my credit card company. I will see what happens.

total scam , misrepresents itself as a government website and charges 90 dollars for a 20 dollar visa

Scammers they took my money no service and fail to refund

I paid for a service I never received. They promised a refund several times over the phone but then completely ignored my emails. Avoid this company at all costs.

My experience here was deeply disappointing. It fell far from what I would call fast. I chose them cause I expected they would keep to their expedited service and have it delivered on time. Even if it was just a renewal the wait time they gave was much and even when it was past that they never updated me again about it. I was devastated as I was expecting a quicker delivery. Desperate for a solution, I went doing some digging and found an lnstagram seller holoprofiles! From them I was able to place an order for renewal and they were quite decent in their dealings. They had it delivered within agreed dates.

je viens de me faire avoir sur la transaction du visa. J'ai 68 euros de frais pour un visa US à 20 dollars. Je n'y connais rien et je veux annuler cette arnaque. Le paiement a été effectué hier. Si en plus je n'ai pas de visa au bout du compte !! comment faire ?

SCAM!! Don't fall for it. We did within 3 hour service and we did not get US esta. And missed our flight.

When we called their customer care, we could talk initially in the beginning and then could never reach them.

Completly USELESS

pay 300USD for express - what a joke

response needs 24-48 hours if you get somebody you get someone to speak with
US Gov fees not included
wrong unreliable shipping infos and on cross link to US Gov Website
all of that you dont need GOV ASSIST at all and if you do it directly costs are at 1/3 of it

Scam. Google should be ashamed as they come up first when you search for ESTA applications. Don’t ever use this company. Use the govt website. It’s always quick and you don’t pay 10x the cost to be cheated out of your money.

Scam, paguei 100€ pelo ESTA, já se passaram mais de 72h e não tenho a autorização. O suporte deles não funciona e dizem que não fazem o reembolso. Scam autêntico

While searching for info about how to go about applying for a Schengen visa,the 1st site that popped up was GovAssist. This was Aug 14,2024. By the name I thought it was a government site as I have also applied for visas for other countries. They advertised visa processing,documentation etc so when they asked for payment of $198.99 each per person I paid thinking it included assistance plus the processing fees since it was way above the usual visa application fee of $104. They assigned ang agent who sent me the application form & I filled it up online. Once completed they messaged me that I’d have to pay then they will assist me in getting a slot for biometrics. After about 2weeks the agent notified me that there were available slots but unfortunately I wasn’t able to secure it. So the agent said he’d monitor for any slots but I could also check myself for available slots. After about a week,Sept 6,I was able to secure slots & scheduled my appointment at the center for Sept 16. Then on Sept 11 the agent had the gall to send me a reminder about the appointment as if he was the one who booked it. Then at the center,confident that the fees were paid only to find out that it wasn’t! So the $198.99 each for 2 persons was only for that measly effort of assisting the filling up of forms & that one time that he advised us of the available slots!
I think they should put the disclaimer in bold print at the very beginning not at the bottom of the page. They are purposely leading the clients on with false advertising!!

Scam
Looks almost like official site for us visas but they are not

they put themselves first on google if you search for esta, which is kind of misleading.

esta went trough, i was sent the document no problem. they also confirmed to delete all my data.
i just think they charge way too much and try to impersonate the official gov website. I hope they are very strict with their data security and truly delete information as requested.

Scam site, charging for no service at all

My wife, who hasn't travelled very much saw the govassist site at the top of the google search and thought that was the official Canadian Government site. She has been charged £47 for an EtA that should have only cost $7CAD. Appalling misrepresentation, and one big scam

GOvassist est une arnaque, ils se font passer pour un site officiel gouvernemental pour obtenir un visa pour aller aux US, mais c'est faux. ils m'ont fait payer 89 dollars au lieu de 21, j'ai demandé un remboursement, mais n'ai jamais eu de réponse. puis ils m'ont envoyé une attestation de visa avec un fichier vide. Arnaque !

I completed the application but at end realised that this website is at best a third party supplier and at worst a scam - stealing your passport information and personal details. It cant provide VISA because it doesn't provide a facility to scan the passport chip or facial recognition. I didn't pay but am concerned about my information.