Don’t bother with this company. They don’t reply to any emails. I have a recurring subscription for a product, 9 out of 10 times the order isn’t fulfilled until after 2 weeks. No updates on emails, n... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Ordered nov 25 received an email next day saying it had been processed .It us now Dec 5th and despite two phone calls -one saying the would call back -and email still no delivery or contact from them.... Toon meer
Bedrijf heeft geantwoord
Ordered something that I needed with more than two weeks notice and paid for fast express shipping to ensure it would be here in time. Spent over £80 on product and £5.95 on express shipping! Haven... Toon meer
I usually by double ended barrel contact lens holders for storing my cleaned gas permeable lens from my optician. However they haven't had any in stock. I looked on line and found what appeared to be... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The Vision & Eyes subscription service is the go-to choice for busy lifestyles. We protect our customer's time, money and vision.
Contactgegevens
Verenigd Koninkrijk
- 0333 305 9905
- contact@visionandeyes.com
- visionandeyes.com
1,8
Slecht
56 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very good service!
V&E managed to source GP cleaning fluid which has been out of stock for months. I was sceptical that they actually had the stock but sure enough they did and it was delivered within a few days. It was very well wrapped, so much so I thought it was a Christmas present! I am very impressed with their service.
21 december 2021
Review zonder uitnodiging
Antwoord van Vision & Eyes
Thank you for taking the time to leave this review! We’re glad we could be of service and appreciate the kind words!
First order
First order, excellent experience. Fast delivery of Boston products and competitive price. What more could you ask for!
20 december 2021
Review zonder uitnodiging
Antwoord van Vision & Eyes
Thank you, David! We’re thrilled that you were satisfied with our services, and your feedback is much appreciated.
Quick delivery and reasonably priced…
Quick delivery and reasonably priced products.
18 december 2021
Review zonder uitnodiging
Antwoord van Vision & Eyes
Thank you for placing an order, and for sharing your experience!
Pleased with service
Goods received quickly and well packaged. Easy website to navigate
14 december 2021
Review zonder uitnodiging
Antwoord van Vision & Eyes
Thank you for taking the time to share your experience, Lorraine. We're glad that you enjoy our service and look forward to supporting you in the future.
Great service, one happy customer
Good product selection, fair pricing. Fast delivery, parcel was well packaged and nicely presented. I raised a query on my order and received a very fast and helpful response from customer services. Overall very impressed.
12 december 2021
Review zonder uitnodiging
Antwoord van Vision & Eyes
Thank you for the rating; it's much appreciated! We're happy to hear you had an overall good experience, and if there's anything else, just let us know. Take care!
Excellent service from start to finish.
8 december 2021
Review zonder uitnodiging
Antwoord van Vision & Eyes
Thank you for taking the time to leave this review. It's much appreciated!
Great service
Product arrived quickly and as described. A quality service. Will use again.
5 december 2021
Review zonder uitnodiging
Antwoord van Vision & Eyes
Thank you for sharing your experience, Ben! We look forward to supporting you, and your eyes, in the future.
Ordered nov 25 received an email next…
Ordered nov 25 received an email next day saying it had been processed .It us now Dec 5th and despite two phone calls -one saying the would call back -and email still no delivery or contact from them.I am now struggling to find supplies of the solution which I need to take on holiday Tuesday.
5 december 2021
Review zonder uitnodiging
Antwoord van Vision & Eyes
Hi Mrs. Smith, I was sorry to hear that your order did not arrive as expected. I understand that you had an upcoming holiday, and I can only imagine how frustrating it must have been to be waiting on an order and for it to be out-of-stock elsewhere.
I can confirm that the payment for your order was made on Friday, 26th November. I appreciate your review says it was the previous day, however, payment was only received to us on the Friday.
We were able to dispatch your order the same day via Royal Mail. You had chosen a standard (Second Class) service which typically takes 2-3 working days to arrive.
I am aware that you then contacted us on Friday 3rd December to let us know that the order had not arrived. As this was sent via Royal Mail we can only assume it is either missing or moving very slowly through their service.
On Monday, 6th December (the next working day after alerting us) we sent your order again free-of-charge on an upgraded First Class service.
I appreciate the importance of receiving your order due to the planned holiday, and we have been prompt in initially dispatching your order the same-day and sending a free replacement on the following working day after alerting us.
I can only hope that you were able to receive the order on Tuesday, before leaving for your holiday, and that you arrived safely at your destination.
Please let us know on your return what the current status is and we'll be happy to work with you further to make sure you get your order.
Bish bosh
Bish bosh. Ordered and arrived quickly. Will definitively use again.
5 december 2021
Review zonder uitnodiging
Antwoord van Vision & Eyes
Thank you, Richard. We are glad you had a good experience, and we look forward to supporting you in the future.
Excellent service and delivered on time…
Excellent service and delivered on time as promised. Will definitely use again.
4 december 2021
Review zonder uitnodiging
Antwoord van Vision & Eyes
Thank you for taking to leave this review, Andrew. We're happy you enjoy our service!
Great service, responsive customer service
Fast, easy. Thanks.
22 november 2021
Review zonder uitnodiging
Antwoord van Vision & Eyes
Thank you for sharing your experience, we're happy to hear you enjoyed our service.
Good service
Good service, items dispatched immediately but I wasn't notified that delivery had been completed while I was out, so the package sat in my outside cupboard for a couple of days until I started chasing. But the response was quick and helpful.
17 november 2021
Review zonder uitnodiging
Antwoord van Vision & Eyes
We're sorry that you had to chase us, we'll pass on your experience to our delivery partner with regards to the notification. If there's anything else please do get in touch. Thank you again for leaving a review.
Brilliant Customer Service and Great price.
I sent a message to Vision & Eyes concerning my previous order and received a reply straight a way. I ordered my contact lens solution and received delivery within a couple of days. Absolutely Brilliant Customer Service. I will always use this company.
11 november 2021
Review zonder uitnodiging
Antwoord van Vision & Eyes
Thank you for taking the time out to share your experience, Linda. We're glad that you were able to receive your contact lens solution in a timely manner. We're on hand should you require anything else.
Antwoord van Vision & Eyes
Thank you for placing an order, and for sharing your experience!
I am very pleased with the service
I am very pleased with the service. Nice and easy , quick delivery. Highly recommended. I will use Vision & Eyes on regular basis.
3 november 2021
Review zonder uitnodiging
Antwoord van Vision & Eyes
Thank you, Paula. We're glad you recognised our efforts to make ordering eyecare products quick and easy! We look forward to supporting you, and your eyes, in the future.
Wrong persons delivery
Sent me the wrong persons order. At the time I was quite desperate for the lens solution I ordered as was travelling to Europe shortly after. Customer service was good in rectifying in the end but wouldn't use again now unless necessary.
3 november 2021
Review zonder uitnodiging
Antwoord van Vision & Eyes
Hi Sam, thank you for taking the time to share your experience. We are sorry that your initial delivery was for the wrong items. Your prompt feedback meant that we could quickly adjust our processes to prevent this from happening in future. Should you wish to order from us again, we'd love to help you out if you email prior to ordering.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.