Visions Electronics Reviews 

Scammers! Advertise 70% off Center Speaker called to check stock and sales person said, “yeah..no! None of the stores will have one of those.” False advertising!

Bought a $2000 Sony TV and was skillfully talked into a $400 5yr warranty. Turns out this 5 year warranty actually only adds 3 years to the 2yr. warranty that comes with the TV!
Although free delivery is advertised they could not give me a date for delivery and instead helped me put it in my car.
At home the TV slipped out of my hands and a quick call to Sony confirmed the broken screen can not be replaced.
I did not expect the warranty to apply as it was clearly my doing so I went back to the store to at least get a refund for that $400 warranty. A warranty refund was DENIED and it was suggested I buy another TV, they are willing to transfer that warranty to the new one. While a salesman was working away on a computer trying to get me a best price under the circumstances another employee, the only one dressed in a white shirt (David H.)and tye, came over and asked if he could help. Pointing to the salesman at the computer I told him he's trying to find a better price and explained what has happened. Obviously I was sure he was a manager when he went to the salesman and then came back and told me he has direct contacts at Sony and will see if a good will gesture from Sony was possible. He gave me his private # and said I would hear from him. A few days later he called to tell me that Sony service can not replace the screen, (which I already knew), and his contact at Sony is out west and too far away. Turns out he is just another salesman (not a manager!) and just stole me, the customer, from the other salesman...... He told me he would have the real Whitby manager call me but that call never came.
I went to the Scarborough store where they looked up my original purchase. They were not able to refund my $400 warranty either BECAUSE THEY DID NOT KNOW HOW MUCH I PAID FOR IT ?! Their computer showed them my invoice which I also had it in my hand. It clearly says warranty $349.99 !
They reduced the price of the Sony by another $250 and said it was not in stock but will be available by Friday March 3. It didn’t arrive. Now I was told it would arrive on the 7th but I could take home the same TV in stock as Open Box (which is code for 'used') until the new one arrives.
Although I'm 83 yrs old I'm a little less gullible now after reading the overwhelming number of very negative reviews and decided to just keep waiting for the new one with my fingers crossed.
HOW ON EARTH CAN A COMPANY THIS BAD CONTINUE TO EXIST ???

If I could give a negative review I would. I purchased a Samsung tv online, but it never worked properly right off the bat. I called customer service the next day, and was told to call Samsung, not Vision's problem. Their advertised return policy and their satisfaction guarantees seem impossible to implement, and apparently exist as customer lures like a fake lure to a naive fish.
I'm still trying to recover my purchase price for a tv that never worked. Go to Costco or Amazon for your tv. Avoid Visions and their cheating ways. Don't support an unethical business. Insist they honour their word.

Wish I read the reviews before I purchased from them online. I recently ordered the GoPro Hero 11 Creator Edition online. The website listed that a 32gb mini sd card was included. When I received it, it was missing, so I went online and the rep told me, "Oh well it's not listed in the GoPro website so it must be a mistake." Problem is, 1. It is in fact listed in the GoPro site, and 2. If your explicitly list it, you should honour it. So they decide to send me one, but they send me a low quality Kingston 32gb, not the Sandisk Extreme 32gb, which does not support 4k recordings and has slow read and write speed, so much so that the GoPro throws a warning.
What's been frustrating is that I send all these screenshots to the rep, and the rep sends me one screenshot of the GoPro and says, "it's not included", when it is, clearly in the photo, and again mentioned in the pop up modal when you check out on the GoPro official website. DON'T EVER BUY FROM VISIONS. You end up paying more, and end up having to do their job because they don't do their due diligence.

I came to Visions with a difficult hardware problem, and Robin and Andrew were very kind and helpful. After unsuccessfully checking every possible solution, they steered me to another business which could possibly help, and there I was successful. Thank you Visions, for having staff that were kind and thoughtful, and patient enough to spend the time trying to solve my issue.

Provide a product to them and asked them to price match - met all their conditions. They chose not to honor them and took the item off their website literally one hour after I spoke with their retail store. Very dishonest and does not provide a genuine explanation.

I was very impressed with the customer service I received yesterday and again today. I purchased a smart watch from your store yesterday and the gentle man (Azeem) that serviced me was very polite and answered all my questions to the best of his ability. Unfortunately after trying to register it and get it working after purchasing, I couldn't get it to work at all. In the morning I called your store and Colin answered and was very helpful and actual helped me. He was very polite and helpful. I returned the item to the store, the male clerk who helped me, was able to help very quickly and get the situation corrected to the best of his ability (I didn't get his name). I will definitely return to your store again when I need to make another purchase.
It was nice to feel like I got great customer services while shopping. Keep up the good job.

My visit to your store 006 on Feb 06, 2023 was made very pleasant and comfortable with Emmanuel. My TV purchase was only for about $250 but he spent time answering all my questions and reinforced my decision, not trying to upsell me. He also explained your great 2 year warranty.

I purchased a cell phone screen saver. It was purchased on Dec 27th. I had it installed in the store. I went back on the 14th of Feb. I was told too bad. Not our problem. It is a slight inconvenience! The guy was a real a hole. Clearly they do not stand behind there products or service. There is 1 star because it is not an option to give 0 starts. Needless to say I will never purchase anything there again and will be very vocal about the experience. I am glad I purchased one with warranty, now I have to pay for the exchanged due to no customer service.

If there is 0 rating I would rate that. We bought a tv and received an email saying delivery would be 3 days after. Its been over a week and no one from the customer service is saying anything to us. I really do not even understand how they are still in business. It is the worst experience over my own money. Just save yourself stress and never buy with Visions they are terrible all around.

Ordering online is a disaster. I received an email saying my product had shipped a week ago with a Canada Post tracking number. Go to Canada Post and the number does not exist. Contacted VE customer service and was told it was still in their warehouse waiting for Canada Post to pick up. I said I wanted to cancel the order then. They then said it was on a skid with Canada Post and it is not in the CP system because they don't scan anything until it gets to distribution where they will scan it. So basically, after a week no one knows where the product is and I can't get a straight answer from anyone at VE. I tried to shop with a Canadian company but with this bull, I'll stick to Amazon, where I would have already received the product.

Came in looking for speakers for my truck, manager stated he worked on 100’s of the same model and it is guaranteed 100% a 6x5 , he also offered to bet money on it ,
Drove 30minutes home after purchasing and it didn’t fit, it was a 6x9 speaker after removing all panels,

Don’t buy from here , and don’t trust the incompetent management as they’re dysfunctional and just plain stupid

I bought a Panasonic microwave oven in 2020 from Vision Electronics in Vaughan since Panasonic is a good name, plus 5-year extended warranty. The unit does not work, no power at all. I brought it back a week ago and was told it may take up to 6-8 weeks to fix it. What a ridiculous!
I understand the replacement part may not be available, and I should wait for a couple week. But at least they should be able to let me know if the unit WILL be fixed and when I will be called. They don't need more than one day to find out the problem. Or let me know I should buy another unit
Do I have to go the the neighbor to use their microwave, and after 6 week I have to buy a new one? Today I called and was told that I don't need a microwave and I should leave him alone.

I got the product. But their customer service is too poor. I made a mistake in the address and raised the ticket immediately after placing the order. It is almost one month, and the ticket still has not been attended to (1 out of 2), and the other ticket was closed without even providing a proper solution. I tried to call them, but the call kept getting disconnected and on hold forever.

I purchased a stand mixer plus 2 years warranty from Vision Electronics in Jan. 2023. Their website said you could do an ad match, but It turned out it didn't. Once I found there were some issues with my stand mixer, I requested for a return, their customer service was very very rude. He said, unprofessionally, it was my own fault without asking for any details. My warranty doesn't cover it. I am so mad with their post-customer service. I SWEAR this is my first time and my last time to get anything from this company
I will spread the word!

They send me USED / RETURNED product but sold as NEW. Avoid this place

I have tried their phone support line numerous times and spent hours on hold, after providing a 10-15 minute hold estimate they hang up after 20 minutes ("Sorry, no agents are available. Please try later. Click.") I wish I had read these reviews prior to placing an order. These are crooks.

I ordered expedited shipping and paid handsomely for the 2 day delivery. I keep getting Purolator notices that labels have been created and then cancelled. Nothing happening. Have had to reschedule my electricians numerous times. This company is infuriating.

We bought TV not even 2 years got warranty as they recommended to us. TV suddenly not working. Husband trying to called visions many times and this is the guy said to him, "i am not a life advisor" holee buddy! We don't need your advise at all. You might need our advise just to let you know. Unfortunately we didn't get this person's name. We are only asking about our TV isn't working. What can you do to help us with this? We bought the warranty! So now, warranty is not guaranteed that we can use it. You need to assign a diligent and appropriate on that customer service. Customer service is freaking nothing on this company. Well go to that store and they will force you to buy their crap and theyre so willingly to help you. But if things went down, "Bye, see you later". :(

They had what I needed 1 week after Christmas though I paid for the item 1 week before Christmas and was promised it would be shipped to the store within 1 business day...i received an email 25 mins after picking up my item to say the item was in store. You guys suck

Unfortunately I had to give them at least one star. Customer satisfaction guarantee? Worthless. Bought headphones as a present. Tried to take them back per on line return policy. Nope doesn’t count
Pointed out their customer satusfaction guarantee. Doesn’t apply
Was looking for new 75-85” tv
Will certainly not go to them
Advising everyone I know about crappy service