Visions Electronics Reviews 

I purchased a laptop for me 10 year old daughter and the extended warranty. The device stop working about 6 months in. The manufacturer fix it and about 6 months after it stop working again. Brought it to vision because their warranty was to now cover it but of course they sent it to their technician and said there was water damage and the will not fix it. It's a complete lie because if that was true the manufacturer would have stated that. I k now for a fact it's a lie. They are scammers. If I could give them 0 I would. Terrible company

Purchased SD memory card they assured me would work in my Camera
It did not work - refused to help, refund or exchange

Shopping online and customer service is a complete garbage service. After 2 days they created the label , till here all good. After 2 days after they created the label the package was still in the warehouse . I call customer service many times , each times they have a robot which is told ET 11 minutes . 7 times called , every time 11 minutes and after I wait 11 minutes is nobody answer and the call cut off. After all this I go to warehouse and ask them how I can get my package . The manager told me , she can't give the package . I ask where is my package or How I can get the package, she told me was just pick up by Purolator. I called Purolator and they told me no way , the package is in the warehouse . This is a big company based on liers , sellers , which only want to sell you something but no service . Same town and I must wait for package 6 or more days to get delivery . I wonder if Mr Richard create this company and hired all the liers to get in business. Why are we not able to pick up the package from warehouse ? Because in the office they don't work , only talk about vacation , Mexico and all kind of BLA, BLA . This is the really low level company . SCAMERS , Garbage SERVICE . NEVER , NEVER again

I was a but hesitant after reading the reviews, however my experience was pleasant. I ordered $1500 worth of camera equipment from them. Everything arrived in good time with Purolator. All of my equipment is from a company that back their own products so I had no need for their extended warranty. All in all a good experience.

Very Bad service , GM Nick Arora treat customer bad.
bought Microwave. he refused to return and was very rude. He is not good person for the Job.

Shady place, don't trust them

The salesman was fantastic The PROTOCOLS he is mandated to follow, cost visions, electronics, Canada, our loyalty.
As a retired couple, we needed a dryer for our laundry room. When we went down to look at it and pay for it, we were faced with having to make a separate financial arrangements with delivery, They will deliver the item to the laundry room, but we have to remove the old dryer and bring it outside for them. That is what we were told.
With all of the self glorification that visions insists they offer as a Canadian owned and operated store chain, was lost by the scam of pathetic customer service you get when you go to pay. This is what visions, electronics, Canada, proudly and sis, their employees behave like
If visions electronics Canada thinks to retired, people are able to haul a dryer up stairs, and outside on their own defeats, the purpose of coming to you to have it delivered
Your greed towards people who work hard for their money is an abomination of any attempt you have to be accommodating as a Canadian to another Canadian
If visions electronics Canada only cared 100%. You are appearing to be your own. Worst enemy. But it also appears a business must be so good that you’re greedy at every turn.
Sadly, I will look forward to your bankruptcy sale one day if you continue these practices, that is where you will end up.
Visions electronics Canada promoting being Canadian while acting very very non-Canadian looks like your competitors get our money from here on in. At least they’re willing to do all of the work for the customer and not parcel it out.

REALLY, do you expect seniors to carry their appliance upstairs and outside because the delivery people that bring the new one downstairs aren’t allowed to remove the old one
I wonder how many people have injure themselves with this last minute request when going to purchase?

It’s not often you get to see a franchise store like visions electronics, Canada, cut their own throat. But as I said, before business, must be really good to be able to behave in such a despicable and conniving manner. Once worse, having good honest people work for you having to perpetrate these bloodsucking rituals.

Are used to love shopping there

This is a wound inflicted by visions electronics, Canada head office

I’m glad you’re not an airline you’d want us to probably load our own bags on the plane to wouldn’t you? You’re just a lazy company who thinks because you waive the Canadian flag will look the other way. I’m getting fleeced at the last minute of closing. At least your competitors put it all into one package and remove the old one.

We left disappointing, but shook our heads at such a second rate delivery option

I feel better now for telling you the truth if you would like any further insight to our experience, we will consider sending you our video footage of the complete experience.

The salesman did nothing wrong. He was being prodded on by his store manager to follow the game. Salesman was a decent man. The behaviour of visions electronics Canada policy as what cost to the sale, and as they say future sales. Should’ve listened to my neighbor.

James Larose. Edmonton. Eight

purchase one car remote starter cost me $550 comes with warranty and apart from that i purchased extra warranty through vision. After two years the remote starter stopped working. I went to Vision Store and they told me the remote starter only costs $60. They can refund me the $60.They cant replace with another one because they don't have same model in stock. If i want to get one i need to pay for that. Technically i lost my money ,paid $550 for the remote starter and also paid $60+tax for extra warranty . Never ever buy anything from vision specially extra warranty . When i call them for claiming warranty their attitude is very rude .
Does this makes any sense??? for $60 product they charged $60 for extra warranty and now they are not ready to replace the car remote starter and they asked me to wait and they submitted order to get one from some other vendor. Its been almost six months now still waiting -no response
VISION ELECTRONICS VERY BAD EXPERIENCE -SECOND TIME

Purchased an LG Soundbar system Early August 2021.
Product Arrived in Late Sept.2021.

LG has a known issue with software on their wireless subwoofers.

Mine finally quit connecting in Aug 2023.

Called Visions on Aug.16th for Warranty. They advised me I. 10 days out of the warranty period and there is nothing they can do.

Product was shipped on Aug.23/2021, therefore the warranty should start on the ship dates.

Never purchase LG Audio and Never purchase from Visions Electronics.

Bought a tv 85 inch samsung for 2300 got it home screen was broken. called sunridge visions electronics and they said there is nothing they can do . What a rip off never again will I spend money there .

I've had good luck dealing with Visions stores in the past and have spent several thousand dollars with them over the years. However, I recently purchased a laptop at their online store and had a horrible experience. Supposedly in stock in store and online... apparently not true. when I called to check on my order after no update for more than a week, they informed me it was a special order item and I should have read the fine print (which was on a totally separate page accessible only by a small inconspicuous link on the the order page.) They told me they were waiting for it to be shipped to them by the manufacturer and it could take 30 days or more! I informed them I couldn't wait 30 days and that I'd like to cancel my order. Again they said no can do, it's a special order. Hasn't been shipped, but they can't cancel??? I called one of the store locations and the manager who was actually quite sympathetic and helpful said that was complete BS. He offered to contact head office and have someone reach out to deal with it. So far nothing from head office, so VISA charge back it is. So ridiculous. They'd rather have a charge back and an angry customer who will never return than do the right thing and cancel an order that hasn't shipped yet and apparently won't ship till God knows when. Judging by the incredibly low score and bad reviews here and elsewhere nobody from Visions corporate is listening nor seems to care.

I must say the very best location is 170 st 104 ave Edmonton.Pat or Jewels I think I spelled his name wrong which I very sorry.Great guys great service.I never go to best buy again never would as they big business with uncaring people.I purchase a large Tv *85 inch would not fit and the return next day totally trouble free.No games and treated very well Thank guys

A shout out to Bryn at Visions Lethbridge
We needed help hooking up new earphones
not bought at Visions to our Samsung tv bought at Visions last year He came right over after work & spent considerable time We live in an apt so interference with other soundbars but he perservered & problem
solved in a very professional manner

Visions Electronics are dishonest crooks. If you're unaware of their business practices and you buy something from them DO NOT buy their extended warranty! Their salesman push this on you telling you that you will get the warranty amount back to apply to a future purchase if it is not used for a repair. I spent $800 on an extended warranty for a TV 5 years ago. When the 5 years was up and the warranty was not used I tried to apply for the warranty rebate thinking I would put it towards another TV at Visions Electronics. The people in the store can't help you, you have to deal with the head office. Here's the catch....they will not return emails and they will not pick up their phone. Try phoning them for yourself. You'll get a recording saying there is a made up waiting time like say around 12 minutes. You'll wait on hold for half an hour or more and then you will just be disconnected without anybody picking up. This happened to me over and over. I tried phoning and emailing numerous times. I was never able to use my $800 warranty rebate like they claim. When I purchased it I knew these extra warranties were a money making scam and that seldom do you ever need them. The manufacturers warranties are usually sufficient. But I thought heck if I can apply it towards another purchase what do I have to lose. Well you have the whole warranty amount to lose because they don't honor there warranty rebate! It seems obvious why they have terrible ratings everywhere. They are a dishonest deceitful company and I will never shop there again.

I bought an escort redline 360c which is not detect all the radars. I write a review on their website . A review which they must approve!!!!!. How is this . The manufacturer are not able to explain why is not operate properly . This SCAMERS should stop lying and sell you all fake products.

This buying experience was the worst we have ever had. We were given the runaround about our delivery and then out and out lied to. We were sold a product that was not actually available, and then they tried the old bait and switch on us. They continued to lie about the delivery and try to sell us an inferior substitute until we just finally demanded a refund. We did get our refund but we would never deal with this company again and would most certainly tell everyone web know about our bad experience with them.

A very reliable company. Fun to do business with. They ship on time only new and original and they have above and beyond service.

Ad clearly shows a bonus harness with a binocular purchase. What is not clear is that you need to click on the description to navigate to a new page and order there... otherwise you get the binoculars sans harness!
Total scam! Now they won't honour the bonus nor pay the shipping to return it (so I can buy them at a reputable store and get the bonus, which is sponsored by Nikon).
They'll just make extra revenue off the "unsold" harnesses they got free from Nikon.

Absolutely ridiculous customer service. People are rude and dontcare about the customer. I placed an order for a Samsung TV which showed free shipping when I checked out. The TV was not shipped for 5 days after which I called them to inquire. I was told that I had to pay $950 SHIPPING CHARGE on a $1500 tv! I have never heard anything like that before. So ridiculous!! And they were very casual about it. Wow. Do not shop here!!!

Had the misfortune of doing business here twice. Both times resulting in problems, with no solutions or satisfaction either time. Dealt with Oscar, a salesman with a negative, hostile disposition, full of a million excuses. The manager is equally hostile and entirely devoid of customer service skills. No surprise the average rating for this business is 1 star. Worst I've ever seen.