Visions Electronics Reviews 

I purchased a fridge and stove. The stove was not in stock, and I was told that it would arrive in a week or two, and would be notified when to pick it up. One month later I had not heard back so I called the salesperson. I was told that my stove arrived with a dent. I should have been notified immediately... so when WAS I going to be notified?
I was then offered a different, more expensive model for a discounted price. I declined. I asked the salesperson to take a picture of the "dent." He told me that it was sent back. Again, when was I going to be notified of this situation?
He told me that he could either order it again or get one from a different city. AGAIN... when would I have been contacted about this situation and discussed reordering?
I asked for him to order another one. Apparently it will take two weeks. To be continued...

If I could give Visions a zero that is what they would get. I purchased a "damaged box" that apparently was checked out and certified. Well this TV arrived chipped and completely non-functional. OK, this happens, but what is a huge fail on Visions part is that they send you through the ringer trying to get your money back. I placed an online ticket that went nowhere for 2 days. Finally a response asking for more pictures. Then crickets for 2 more days. I called their contact number (which is NOT listed on the site, got it from a visions store). I was told it would take weeks, like 3 weeks for someone to review my claim. I said this was unacceptable and asked for a manager. I was put on hold for 15 minutes before someone came back to say they would call me back. No call back. 2 days later and multiple email attempts. When I call the line now, after 20 minutes on hold they say "nobody can take your call, callback later" and then disconnect. I will NEVER buy anything from these guys again. Hope I get my $1000 back at some point. Calling my credit card company.

I don't know about your stores but the online experience is a garbage, stupid f****** one.
They don't have a customer phone number and they do not reply to email either. Purolator is their delivery service and they don't give a fack for it either.

Wow this is my first experience buying electronics products at the Burnaby Imperial BC location and it was amazingly the staff 👏 was so very helpful, especially to KRUPESH, the sales Manager he is a very helpful and kind person. He deserves to have recognition! My only advice is they need to improve the store outlets. ,

Zero stars!!!!Purchased a Dyson vacuum.. After only 1 use I realized it was not for me for several reasons. When my husband went to return it they would not accept it even thought their web page say's "If you're not completely satisfied with your purchase, simply bring it back to a store and we'll gladly return or exchange it within 30 days* of purchase." Then when I called to speak to the manager about it he would not return my call nor my email.
I wish I had purchased it anywhere else because then I could have returned it . Even Dyson Canada said they should accept the return

I’m with the people who want to leave no or negative stars. Ordered speakers online over a month ago, where it states 3-5 business days for delivery. Two different tracking numbers, one for purolator that just states packing label created, and Canada post one just states delayed, in transit (though after contacting 5hem they can’t find).
I have submitted 3 different tickets to visions with no response. Finally found a help desk number, where recording just states 11 min wait (saw that on another review) then after waiting forever it states no one available and disconnects. Local store says they can’t do anything but gave me head office number. Head office told me to submit a ticket or call help desk number.
I just want my money back at this point but not sure how to do that since I can’t get a hold of anyone. Had purchased a bunch more items in store to go with what I ordered online, took it all back today, I will shop elsewhere from now on and I suggest everyone else do so as well.

Computer is great when it works, however, the first computer I ordered (CyberPower PC; i9, RTX4070) had a cracked panel and would power off during game. Visions told me I didn't need the cracked panel so I threw it out, just to be told that I needed it and was charged for the panel. I received the second computer after paying for the cracked panel replacement, to receive another computer that had a cracked panel. I am now in the process of returning the cracked panel to CyberSource PC to receive the new one. This all happened at the St. James location, never have had issues with the Pembina location before after buying thousands of dollars worth of electronics.

TL:DR - If you're buying a computer from them, have them open the computer and show you the quality before you bring it home, never throw out anything from the box and always keep the boxes

Very disappointed that my 11 month old Hisense TV warranty was not honoured by Hisense or Visions Electronics, Apparently I put my thumb on the screen near the frame and destroyed the entire pixel arrangement. The screen would only display rows of vertical red lines.
No warranty for willful damage they say.

Don't waste your gas or time to buy at this store especially on boxing day or black friday they are scamming people with small scams going on! I went to purchase a Kingston 128gb Micro SD card on boxing for $5 as per there boxing day advertising. So I drove there from the far west end wasting my gas to get it today. Went into west end Visions store and one lady was going through bills beside the lady at the till dealing with a large line up of people. I ask her is they have the sd card advertised and she says yes and points to the wall but I need to get in line. No problem so I get in the line for 20 min because most people are buying large tvs being checked waiting in front of me and there is only one lady at the till of course. Finally I get to the front till and ask the lady for the SD memory card being advertised and she goes the wall gets one so far so good. She hands it to me and then she tells me oh by the way we ran out of the sd card advertised this one is $10 instead! I look at it seemed to be the exact same card advertised the Kingston 128gb card I saw. It seems seems they are advertising good deals but then when people go to the store they ripping them off by putting them on the spot! I am sure the lady heard me ask about it when I got in the store as they were standing close together. Don't buy at the west end store they are crooks! I will never go to this store again they lost a long term customer. This visions has really gone done the drain in the last several years.

Bought a new audio speaker system that was marked down at a sale price. After it finally arrived I received an unboxed refurbished product when no where on the product page does it say it’s an opened box or refurbished item.

I emailed the company on Dec 11, 15 and 20th, and still no reply.

I tried to phone a couple of times only to wait on long holds and then get disconnected due to no agents available.

Very frustrating and I would not recommend their business.

My online order was stuck in "shipping label created" for about a week, the courier advised Visions never scheduled it for pickup at their end. Sent a ticket, no reply. Sent a follow up ticket, no reply. Tried to call the help line, spent hours on hold in multiple days before I got through. I requested for the online order to be canceled and will just go to the store and buy it there, which I was able to do with the only issue being I have to pick it up at the warehouse as they don't have it in stock.

After all that, I suddenly got a notification that my online order has already shipped and my tickets also were replied to as well. Told them why even bother shipping it and responding to my ticket a when it has already been resolved. They said they could not do anything about it. So I had to go back to the store to return the item that was shipped in order to get a refund.

The efforts of Marie (customer service), Zaheer (Crowfoot store) and Ian (warehouse), are probably the only reason why I would shop at Visions there again, kudos to their service mentality.

I am definitely not shopping online as whoever is running it doesn't know what they are doing. Just stick to shopping at the store.

I purchased a television from Visions Electronics in Abbotsford, BC.

Their sales associate, Krishna, was polite, professional and knowledgeable. He answered all my questions, provided helpful information and comparisons for the size and price range I was shopping in and even though the set I purchased was not a super sized model or the most expensive make Krishna treated as if the sale was for the most expensive item in his store.

I left the Abbotsford store knowing I purchased the tv exactly fit what I wanted and needed.

Mr Fraser, the General Manager is fortunate to have Krishna working on his sales team. Thank you for a great shopping experience.
P. StThomas
Abbotsford

Please do your research before shopping here and especially if you're planning on getting any car audio installation. They will mess your vehicle up severely I had to pay hundreds and thousands of dollars to fix the mess they caused

I have been shopping for a good T.V. for awhile, finally, I decided to buy at Visions electronics on Marine Dr, Vancouver store, because of the very professional service, good product knowledge salesman. I recommend this to my friend too.

Horrible customer service. Was on hold for 30 mins by the time someone actually picked up I went to cancel my order but I was told a shipping label was already created but it took 2 more days before my product actually shipped and it’s been 4 business days and it my cell phone case still hasn’t arrived from Calgary to Toronto.

I bitterly regret not checking reviews for Visions Electronics before ordering a TV from them. The model I chose was out of stock at Best Buy and I tried my chances with Visions. I decided to cancel the order after receiving a message that the item was ordered from the manufacturer (in China?). I tried calling their Customer Service line for 3 days without a single answer. After 20 min. of wait the line disconnects. I received a reply via email from someone who signed simply as Gina, without a title, saying I cannot cancel because my order is already in transit, but I can return it within 15 days upon its arrival. It has now been a week since I paid for it and I have no answer as to when it will be delivered. Their website says around holidays it may take 3 or 4 weeks. Costco sells the same model at the same price, delivers within 3 days and actually has functional Customer Service.
Adding a later comment. The TV did arrive safely within about 10 days. No issues with it. Upped my rating to 3-star. Which doesn't cancel poor Customer Service, but reflects that the company stood by its commitment.

I had an incredibly frustrating experience with Vision Electronics that I feel compelled to share. I placed an order online for a TV and realized shortly after that I needed to cancel it. I followed their guidelines to a T, cancelling the order just an hour later through their online help desk and receiving a confirmation.

Despite this, they failed to cancel the order in time, and the TV was picked up for delivery by AMJ Home Delivery. I even went the extra mile and informed the delivery company that the order had been cancelled, but it was picked up.

I've waited patiently for over a month for a refund, calling their customer service several times, each time being told they are "looking into it." Recently, my calls to their service line got hung up, and when I tried calling from a different phone, I was informed the manager was not available to speak.

If this is how Vision Electronics treats its customers, they don't deserve to be in business. I have lost time and money dealing with this company's inefficiency and poor customer service. I strongly advise anyone considering making a purchase here to think twice.

TV was broken when it got here, but they sent another right away that works perfect!

I brought my dashcam to the Hamilton Visions store today to have it installed. Nathan did a fabulous job and very patiently sat in the car and helped me download the app; he then showed me how to use the app, which also took a lot of patience. Very pleased with his efforts and also with Visions. Theirs was the cheapest price to install the dashcam. Should have bought the cam at Visions too, but I got caught up in Amazon's web a few weeks ago.

I should have heeded my initial instincts and run (not walked) in the opposite direction from this place. The 65 inch OLED tv that Visions sold me died after 2 weeks. A bummer for sure, but I figured I'd be all right in the end because I remembered that their slogan is "100% Customer Satisfaction Guaranteed", written in bold face type. Boy was I ever wrong! As for the slogan, its a cynical crock of b.s., as noted in many other reviews. I carefully packed up the tv (which of course was in pristine condition, except for the fact that it didn't work), and returned it to the Mississauga Dixie store for an exchange or refund, but both of these options were adamantly refused by the manager because, if you can believe it, I didn't happen to have retained in my possession the original box that the tv came in. Really? Who keeps a giant cardboard box a month after the item is installed? Its "corporate policy" said the manager, at which point I realized that if this was true I wasn't just dealing with one rogue manager but rather with a whole company of rogues. Visions' slogan should have read "Customer Satisfaction Never Guaranteed But We'll Always Be Happy To Show You the Door". This was not a case where the buyer decides to return a toaster because he's changed his mind and wants a different colour; its a defective expensive product case where the buyer has handed over the full price to the seller and has received nothing in return. After the manager stiffed me, he did offer up the helpful suggestion that I go chase the manufacturer under its warranty, which would then result in the manufacturer providing me with a new tv. Somewhat surprised, I questioned the manager whether in fact he had the authority to make such a commitment on behalf of the manufacturer, whereupon he admitted that he did not, but that he was (now) 99% certain that this would happen. Lacking any other recourse at this point I did contact the manufacturer which told me...you guessed it...that it would not be providing me with a new tv but rather would be sending out a repairman (at a future date to be determined) to poke, prod and fix. I did then manage to get in touch with the designated repairman (at a local electronics shop) who told me that the parts that would likely be required to fix the tv were all on back order (some but not all have now arrived in stock). Where this will all lead to who knows, but its not what I signed up for. The takeaway from the foregoing is that if you think that my treatment by Visions was acceptable and that it lived up to its slogan of 100% customer satisfaction, then by all means go ahead and roll the dice on a purchase. If not, then shop elsewhere like I most certainly will do. There are lots of reputable electronics retailers out there.