Visions Electronics Reviews 

Showed up with a used vehicle that I just purchased. Had a sound filter and button in it that was previously used for blue tooth calls. Mike, at the south Edmonton store, went out of his way to show me how it worked and how to send / receive calls with it, ... at absolutely no charge. Excellent service. Will be back.

A big shoutout to Colby at the Kitchener store.
He went out of his way to find me a computer that matched the specifications I wanted.
No high-end pressure sales tactics.
Just friendly, knowledgeable service and the confidence to make the right decision for me.
Thanks again.

I was given an invoice of 613$ for my order but charged 748$ as an online order. It took 12 days!
Despite my request for a refund and the online evidence which I sent I have been unable to get any further assistance
These guys are unsavoury for sure!!!!

Got sucked into paying $60 for extended warranty only to be told when my crappy JVC won't connect to the internet and randomly shuts off that I have to go through Hi-Tech electronics. Basically it's all on me to get this piece of crap looked at. Never buy extended warranty again and likely never shop at visions ever again even though I've bought several things over the years.

We would like to thank Bryan at the Langley store in BC for doing such a fantastic job to solve an ongoing issue matching up the operation of our new Denom Amp with our few years old Sony TV. The installer Arron even came back 2 days after the fact to make sure that everything was still working as intended. Well done and thankyou to both of you.

I was added to a stupid newsletter even though I haven't interacted with them since 2019.

ZERO customer service! I called the store where I got my blue tooth speaker from. Was advised that I would have to call customer service first. 1 866 530 3363, called 8 times and left on hold with recording saying wait time (varies in time from 4-12 minutes) and after 10 minutes they say...no support agents are currently available to take your call, call back later. And they hang up. Pure B.S. Stay away from this company at all cost!

I've bought a few items over the past 2 years from the Visions store in Medicine Hat, Alberta. I'm recognized when I go in because I've needed help with the stereo on a number of occasions. May 22, 2024 I went to the store needing a copy of a receipt to show verification I bought a certain product from them. While I was there I wanted to purchase another product from them. Unfortunately they didn't carry that product. Even though I couldn't purchase that product from them they helped me find a store to purchase that product from. Plus, they even gave me the information on that product and what to look for, what price that would be good and which company sold the best quality product. The names of those people were Darinn, Jermaine and Austin. To me they went above and beyond my expectations of customer service. There is another man who does the same and is so very good and helpful to me over the past two years and his name is Raphiael. (Sorry Raphial for spelling your name wrong.) They were all friendly, fun, knowledgeable, professional and so very helpful. I feel confident buying products from those individuals and would definitely go back to buy from those people again.

Purchased an ac unit from Visions Electronics along with a 3 year warranty. When the exhaust hose broke, I called in to get it replaced under my warranty. Initial sales guy tried to talk me out of it. Their service department said the exhaust hose was covered under the warranty, but then refused to honour the warranty because they couldn't read the model number from the unit. I was eventually handed off to someone named "Jason" (their head technician) who was verbally abusive. Instead of helping, I was yelled at and repeatedly called "stupid" for purchasing the unit through Visions. A truly horrifying customer experience. Looking over my next steps an legal options, but I strongly warn anyone against doing business with Visions Electronics or Audio Video Electronics (their service company).

I just recently purchased a tv from Visions online and was a pretty easy experience. I purchased it on April 30th and it was an 85 inch so I obviously had to get it delivered. Anyways 2 days later and the price went down $200 so i emailed Visions about this and within a week after contacting and speaking with an online rep, the manager of Visions ( Scott) emailed me back and refunded back the difference. Pretty happy with their service.

Sent me a corded pair of headphones that were broken. I was given the option of a replacement or refund. I chose replacement as they were for my son's 10th birthday. Sent me another pair that was broken in the same way. I emailed them for a refund and they replied that I was out of the 24 hour notice window so they wouldn't refund or replace.

Their online store is a total scam. Send items that they know cannot be sold in store and hope the buyer doesn't notice it with their "24 hour return policy."

I've purchased my last 5 TVs and dishwasher from these guys but they've completely lost my business over a $25 pair of headphones. Well done.

A big shout out to Brad in St. Albert for taking the time to ensure I had the right parts ordered to install my car stereo and backup camera.
This location has installed vehicle stereos in the past and no problems - excellent customer service. Thanks again guys!!

SHAILENKUMAR CHAUHAN-KYH at Burnaby went above and beyond to satisfy my needs. Great service! Very knowledgeable on TV and Amp purchase.

I asked for assistance on a software issue and was given the run around. The person was not explaining everything to me. I am running into one issue after another. I asked for a techie to come to my residence and look at the issues I was encountering and was refused. I have this feeling the person I was speaking with did not know what to do. Another thing I have this feeling the tv I bought was repackaged in such a way that it came from the factory. I think somebody had this tv before me and now I am stuck with somebody else's issues. Pretty sad. They just marked it down as a sale and last tv. Pretty crooked business and mean thing to do. never again. Now I have to find a competant place I can do business with.

Purchased Polk ES60 pair of tower speakers at the Burlington location. I was told the price would be $604 each. The speakers would have to be ordered. after about a week. I called in and found out that they were not in. I also noticed on the bill that they had charged me $649 each. I called them and told them what was going on. They told me the speakers were not in stock and that in order for me to refund due to the overpriced figure on my invoice that I would have to come in.

So I did go to the store and at that time they offered me the original price I was promised but the elusive speakers still had not arrived.

I told him I wanted my money back and would buy the speakers off Amazon

Such a waste of time. I did buy in Amazon with one day delivery

I have never been more dissapointed in my life regarding the customer service and false advertising of policy in regards to this Vision store in the NE of Calgary.
I went to the store on Sunday April 14, 2024 with my son and we bought a Samsung computer monitor that my son saved with his own money to buy it. When we got home and he wanted to put it together he noticed the ports were not aligned properly with the outer shell of the monitor that you wouldn't be able to even plug in the cables to the monitor. So we boxed it right back in the exact same way the same day.
The next day Monday April 15, 2024, I went back to the store to return it. Didn't think it would be that difficult to get my money back considering they advertise a 100% money back guarantee, that if you're not satisfied for any reason within 30 days they will refund your money. Well they obviously don't back that up.
They advised they had to open the box to verify the content and what what was wrong with the monitor.I advised them of the port issue but they started looking at the the edges of the monitor and inspecting every little corner of it. At one point they walked away with the monitor and it was out of my sight for a few mins. When they ( an asian lady and Caucasian guy with glasses, unfortunately I didn't get their names)came back, the guy had advised me at first that the serial # on the box did not match the serial # on the product and that despite what was wrong with the monitor , with the port problem and advised that the edges looked off alignment, in which me or my son never even noticed that at the time, that they couldn't give me my money back because it was not matching according to the product sold. In my mind I was like " What do you mean?" So I said " are you saying that I bought this monitor, took it home, and swapped it out with a different one????" The guy said " no that's not what I'm saying but it's not matching ." He may not have been directly accusing me but he certainly was insinuating it indirectly . He then proceeds to tell me that once a purchase is made and left the store , it's out of their hands and they can't assume what's been done with it and kept advising that the product # to the box wasn't matching to the # in the box. That it needs to match up. How is that MY fault, if that's what they sold me?? So on the flip side if that's the case , how can the store guarantee that this product that was sold to me in the first place before it leaves the store has the product # matching to the product # on the box? that the product was not previously bought by another,refurbished or returned and put back out for resale? Or guarantee that a faulty product was not sold to me! Not to mention, when they took the monitor out of my view for those few mins, how can I guarantee that it wasn't swapped or tampered with in that moment of time out of my sight?? The fact that I'm given a hard time instead of them honoring their customers satisfaction guarantee is unacceptable. Not to mention the prior reviews on here with 1 star is for the exact issues regarding refunds. Ang the fact that I bought the extended warranty , and for what?? To get this kind of treatment and get sent away to take the monitor back home while I wait on follow up, if they ever do.
So at this point one of the managers , Sukhmin Saroya could only advise that he could not issue me a refund at the time. That they would get in touch with Samsung to get a credit back,if they could, and if they do, then they will give my money back or a credit. And I asked, and if they don't, then what??? He couldn't really say anthing and that pretty much means they will do nothing. This is not customer service and extremely dissapointed.
So with that said, I expect follow up on this matter before seeking help from a consumer protection agency or filing a complaint with the Better Business Bureau.

I purchased a TV online on 13-Mar-2024, a shipping label was created. After a week of no updates I reached out asking why it had not shipped. They responded saying that they had to check with the shipping center. I stated if it had not sent the order I would cancel and go in store. They proceeded to send it that afternoon anyways. I stated I wanted a refund as it was going to talk a chunk of time to get the tv, and they offered to return to sender. I asked how long a process this would take and they stated a couple weeks. I asked them to send it and informed I would return in store as I was not a fan of how it was dealt with and would like to take my business elsewhere. It took another week for my delivery date. One the delivery date it was returned to sender despite me SPECIFICALLY requesting it not be. I reached out asking again for my refund. They stated they could not until it had been fully returned. I asked for a timeline of what that would look like and requested a phone number so I could converse with a person rather than waiting hours between email responses. It has been half a day and I have not heard about either inquiry since. I am extremely disappointed in the customer service and the consistent direct ignorance towards what I asked to have done or explained, then not giving me ANY further answers or help in sorting it out. I am appalled by the disrespect and incompetence.

I purchased a Refurbished TV online on 2023-12-20.

Product received on 2023-12-27. Beaten up / taped up box. 50+ clusters of dead pixels or what appears like dirt stuck behind the panel. Bottom right visual issues, bent leg. I contacted the company the very same day, as they have an extremely strict policy where they will reject all claims made past 24h upon receiving a product.

They never replied.

I wrote again on 2024-01-08, this time threatening to file a credit card chargeback.

No reply.

Credit card chargeback filed on 2024-01-15.

On 2024-01-29, Visions replied with a mere pre-written email template claiming I could return the TV (800km drive for me), or ask for a refund, but I'm responsible for sending it back (how?) and I may be charged shipping fees at their discretion. The template never addressed the claims I made in my previous 2 emails, nor did it apologize for any inconvenience. Their email was also sent more than 30 days after my first email to them, which is past their own return period.

On this same day, I called my bank to inquire as to what to do.

On 2024-02-09, my bank called back, we discussed the situation, we agreed Visions was at fault, and the chargeback claim went ahead.

Visions fought back against the claim yet still never tried to contact me to resolve the situation. Based on the same data I had provided my bank, the chargeback claim was ultimately rejected on 2024-03-19, because I still have the product.

On that same day, I then called Visions. This time (of all the times I tried calling), someone answers and says they will look into the situation and get back to me.

On 2024-03-20 (today), I received an email from Visions where I can find my own box and bubble wrap, am responsible for preventing any further damages, and they will refund me upon receiving and inspecting the TV. No mention of an exchange, no proposal of sending me a replacement first so I can send the broken TV back in a proper box.

I stand here today befuddled. Never in my entire life have I gone through such experience. From the very beginning I have communicated proactively. I received a faulty product (which being refurbished, should have been quality tested twice), which is Visions’ fault. I never heard back for more than 30 days. When I finally did, a chargeback request was ongoing, and ultimately, I stand here 3 months after ordering and I’m down over 1k and stuck with a broken TV.

I will not stop fighting until this is resolved, but the countless hours, the anxiety and angst can never be fully compensated.

STAY AWAY.

Bought electronics and had shipped. Arrived damaged in factory packaging with no other protection. I went the their web site and you cannot file a refund request. Called a local store and while on hold found out a help email address. Strict policy is claim within 24 hours of delivery or like me you are SOL because they do not package adequately.

Wish I could give Visions zero stars. Our Samsung 85 inch TV came defective and it took 2 months for them to process an exchange. They told us to remove the tv from our wall and package it for it to be picked up on a certain day between the hours of 9-5. I took a day off work to ensure I was home for this pick up but no one came. They picked up the tv over a week after that day only because a store manager was able to contact them as they do not reply to emails or answer the phone. They have not yet sent a new TV weeks later and now visions has my TV and money and not answering my emails. I was supposed to host a Super Bowl party but was now canceled because I do not have the TV I purchased at the beginning of NOVEMBER!!