Visions Electronics Reviews 

We walked into the store and went straight to the assistant sales manager and asked to buy a remote car starter and asked for recommendations. The assistant manager provided two options a more expensive (two way remote) and less expensive option (one way). We have a fairly old car so we selected the cheaper option.

So after two months of waiting, we got our appointment to install. But after installing, we discovered that we were sold a car anti thief immobilizer instead of a remote starter.

We were sold a wrong product that we don't need, and they have no shame to tell you that it is your own fault and they won't help you.

They also have no ethics by selling you a warranty that didn't match the products you buy.

Complaining to the GM doesn't help neither as he only worry about profit for the store and screw the customer.

I was a loyal customer that already spent around $10K at the store for audios in the past year. Now I know they just don't care when they made a mistake, and you will be on your own.

They pretend that they are expert but they actually have no idea what they sell. Don't go there unless you know exactly what you want and just ask them to get your a specific product. And don't get their warranty, because they will sell you a wrong one and you will not be covered, but they will say it is your fault.

I also complained to their online portal, provided all the details and they don't even try to reply you, which truely demonstrates that they don't care at all.

I purchased an $1100 Samsung TV on January 7,2025. When we plugged it in at home the screen showed only vertical lines. I returned it to Visions store in Langford BC and the manager Brandon Bauer refused to refund or replace the defective TV!!! Do not do business with this rogue company!!!

The customer service blocks your call in case you want to talk to a supervisor or manager. How can deal with a issue if you are not even willing to talk. You should hear the recording of customer service agent.

WORST COMPANY TO DEAL WITH EVER. PLEASE DO YURSELF A FAVOR AND STAY AWAY. RECEIVED A BROCKEN TV AND THEY TRY TO MAKE IT LIKE ITS YOUR FAULT. AFTER I PUT THE TV BACK IN THE BOX AND WRAP IT THEY ASK ME TO TAKE IT OUT AND SEND THEM A PICTURE WITH THE SERIAL NUMBER ON THE TV TO VERIFY IF I DID NOT REPLACE THE TV WITH A DIFFERENT ONE.
DO YOURSELF A FAVOR AND STAY AWAY.

Worst customer service. Don’t count on their delivery service. I bought a TV delivery took almost two weeks. I had to call the store every day I was given all kinds of run around. Never anyone from the store call to follow up on my purchase delivery. Don’t buy anything from Vision electronics. You are dealing with pathological liars.
This is Peter. Bought a 100 Inch Hisense TV from Hamilton store December 14, 2024.

They are charging EHF of $5 for a rice cooker. I checked the same product on other retailers and the EHF is only $0.8.
When I asked the customer service, they gave me a URL to read (recycling site), which did not answer the question. If they can't answer a simple question, I have a doubt buying product from them.

THE STAFF WAS AMAZING STARTING WITH SHARAN ALONG WITH WAREHOUSE STAFF SHIVAM AND DHRUV > THEY WERE HELPFULL LOADING MY OVER SIZED 100" TV ALONG WITH UNBOXING UNIT TO SHOW TV WORKING > ALWAYS WITH A SMILE AND SHOWING SINCERE CARE ... DAN

I am absolutely disgusted at Visions, we ordered a freezer and (since my husband had bought a scooter on another failed transaction) used a visions gift card to pay for some of the total.

We waited two weeks to finally get an email saying they need to charge us an additional 349.48 (we already paid a shipping cost of 79) to ship it since we are out of the 100km radius of this particular location.

There are other locations under 100km, so we are unsure why they couldn't have made it work.

Asking so much extra for shipping AFTER our transaction went through is quite literally ROBBERY.

We will be looking into legal action, and will never give our business again.

If I could give 0 stars, I would...
Ordered a TV online and it was to be delivered to my home. 1 week after the order, I received an email stating the TV was available for pickup at Michael's....which is directly across the street from Visions. It took me 4 days (over a long weekend) to arrange for someone to pick it up for me. On opening the box, it was evident the TV had been previously opened....found the screen broken. Took it back to Visions and was told by a Salesperson that's what I get for ordering Online and to speak with a Manager. The Manager would not talk to me and I was told I had to deal with the Online site. Online site said they would not help me as the order was over 24 hrs old. It took over a week to even get it! And it wasn't even delivered to my home!
Beware Online Buyers...Visions seems to off load broken merchandise on the premise it cannot be returned.

Dealt with Austen at the Pembina highway store in Winnipeg and Harsh as the cashier. Austen knew exactly what we were looking for and sent someone to see if it was in stock at the back and it was. We need a plug for the outlet with a special spot and he also had that. Gave us the whole package at a cost price. Now our TV works again no thanks to Rogers/Shaw that gave us no choice with the ignite tv cable box which runs totally on internet now.

Great site!! Quality products!!

Purchaced a car head unit and elected to have it installed by the best in Biz,30 years high end service,not Visions as I wanted speakers not supplied by Visions.Just outside the 30 days an internal issue occured,power comes on,then volume shuts off,all other functions fine.Now they are asking for the installer to diagnose this internal issue free of charge.This has been going back and forth for 60 days,now no stock left for the obvious swap.Not sure if they even have an authorized repair for Nam in Canada?Like always I will make a claim to Visa with all the discovery.

Purchased a car audio package to replace the existing stereo in a Ram 1500. Alex at the Lethbridge branch did a fantastic job at providing us with which stereo's would fit best, recommending specific brands that were within our price range, and offering deals for the stereo harness when they didn't have the correct one in stock. He was very transparent when it came to pricing, and did a great job offering all of our options without pressuring us into a purchase. When it came to the installation however, we did not receive a call once installation was completed, and were only made aware 2 hours after it had been completed when we called them back -- the installer was supposed to call us. We also had not been made aware of an additional harness to use the steering wheel controls, which resulted in another hundred dollars toward the full purchase. Overall there were ups and downs, but I would still recommend Visions in Lethbridge, Alberta. Alex was a brilliant sales rep, and the installation team wasn't too bad either.

Ordered a Samsung microwave over the hood, when about to install, i opened the box and noticed a dent on the side. I contacted customer service and was told the policy is to report any damaged item within 24 hours. It lapsed a few days from the timeframe to report a claim damaged since we are not ready yet to install it. And there is nothing i can do but to suck it up and deal with it. This is a scam! Visions Electronics return/refund policy is absurd! Even a thrift store has a better return policy! Will not buy from or patronize Visions Electronics and will make sure that all my friends and family will not buy from this scammers!!!

One of the worst customer experiences I have had. Delivery options were so inflexible that I could not receive my item unless I drove 88 km and took a ferry to the representative.

Ordered a television online and elected to pick up..
Online directed us to Vancouver location where only 2 were in stock...
Wife drove 45 minutes to pick up and was told it had been SOLD....
Staff at store not willing to help in any way with online orders....
The customer service line does not work as no one answers and is a total waste of time....
Created a support ticket online to cancel and have my money refunded but Nobody has responded 😕
I have purchased products instore from this company but this was my final attempt.....
I will never do business with them again and now will have to fight to get my money back....

Ordered a TV and a microwave. The TV discount was put on the microwave which we still haven’t received. There has been no follow up and the manufacturer is no longer shipping this model. So we will never receive it. Customer service is awful

George made my shopping experience amazing yesterday. We had a couple phone coversations and an in store consult. I purchased a Samsung Frame TV and was concerned about the setup being exactly the way I wanted. George called the installer and I got to explain to a real person before the purchase was made.. Left the store feeling confident about my decision. I would highly recommend George!

July/11/24 I purchased a 77" LG TV and sound bar from Visions. Very good pricing. Fortunately for me the install could occur the following day. TV pix and sound are fabulous. However, I must say the best phase of this purchase was the install. Neill and Jason being the installers could not have been better. Polite, courteous, well organized. They removed the old TV and all the bits that went with it..small speakers, wiring, boxes and stirofoam etc. and they also gave me some instruction as to the workings of the new install. Great..Many thanks, Leona

I recently placed two orders on visions.ca. For the first order, the item arrived as an open box instead of brand new and sealed. Their online system is unreliable, and their customer service is poor. Since the item appeared to be in good condition and to avoid dealing with them further, I decided to keep it.

I placed another order online and quickly received an email confirming that the item had been shipped. Four days later, I received another email stating that the customer had requested to cancel the order, so it was successfully canceled by ghost. Well, I won't be surprised if they go out of business.
I've tried calling their number multiple times but can never get connected.
Their request system seems designed to avoid providing any service at all.