Visions Electronics Reviews 

Please note that this review pertains only to online purchases; I imagine in-store experiences can’t be this bad. Also note that I've never left a negative review for anything in my life, as I don't want to affect people's livelihoods, but people need to be warned off this company.

I purchased 2 of the same item online, and was only shipped one, so submitted a ticket and was told they would get back to me "asap".

A week later I had gotten no further response, so followed up asking if my ticket had been reviewed any further. They informed me they would be sending out the missing item asap, and I hoped the issue was resolved.

I received the replacement item a week later, but opened it to find that I had been sent a completely unrelated, unwanted item, so I reached out again and requested a refund while offering to send the incorrect item back. They told me they would refund me (again, for an item that I paid for and was never sent) as soon as the incorrect item they sent the second time around was received back at their warehouse and passed their "inspection"; in addition, I was informed this was a signature required pickup by the carrier, so would need to spend a WFH day waiting to hand off an item within an 8-hour window to correct their company's mistake. Wanting to just be done with this, I agreed, hoping that once I did this final thing I would never have to think about interacting with this company again.

Five weeks after the initial purchase, two weeks after sending the incorrect item back, and a week after carrier tracking shows they have received the item, not only have I not received the refund, but I have not received any further communications whatsoever. I have followed up one final time, making it clear that if my money is not returned to me by the end of the week, I will be disputing the credit card charge.

I worked retail customer service for 15 years, so I understand as well as anyone that errors happen, but the absolute lack of consideration and continued broken commitments to resolve the issue is borderline deceptive business practice. Again, leaving a negative review is not something I ever want to do, but if you value your time and money, do not spend a penny at this company.

I purchased a complete set of home Theater speakers at 1224 Dundas St East Mississauga, Ontario. Sanchit was always very helpful and knowledgeable in advising what speakers work best for my setup. Highly recommended Sanchit as he gave the best price and the most affordable terms for my electronic purchases. Thank you Sanchit. Excellent work

If you have a problem with your online order, including defects, expect to go through hoops to get a return shipping label!

Terrible returns experience.

Response was quick and efficient.
Customer service was easy to access and my warranty repair was booked same day.

Thank you to Carie at Lethbridge, visions, location for fixing my problems. HE Gave me a great deal on a stove, and that's what I wanted initially and also redeemed one of my warranties towards an air conditioner purchase. He is a true manager, and I am grateful that he reached out to me. Thank you again

I ordered a TV by mistake and cancelled the next day by submitting a ticket. 2 days later, I received an email that my item has been shipped. 2 DAYS AFTER CANCELLATION!!. I submitted another ticket but no response. I called and waited for 40 minute with no response and they hung up on me after I waited for 40 minute! Their Costumer service is absolute trash.

Rico the manager at the Whitby location of Visions electronics was great in handling the sale of my new laptop. Although I was not able to complete the sale as I believed I was going to be able to he was able to help me with the options that completed the sale well.The Laptop was exactly as I anticipated. Thanks Rico for your great job

My girlfriend ordered a Canon camera in September while being told it would be ready for delivery in 1 month. It's been more than 7 month and she still hasn't gotten her camera! Moreover, the store claims it was a final purchase and it says so on the receipt. She WAS NOT notified of the fact it was a final purchase and it DOES NOT say so on the receipt. After showing extreme levels of incompetence, lying about the delivery time and providing false information about the final purchase notification, the store stuff continues being uncooperative and unhelpful. It took me 4 phone calls only to find out that the manager wouldn't agree to issue a refund, referring to some store policies. Not to mention, the manager himself is never there when you try to talk to him directly. Firstly, store stuff provides false information to make you complete the purchase. Then, once the $1400 product is nowhere to be seen, all they offer you is store credit or suggesting to buy another item. Absolutely terrible service!!!

BUYERS BEWARE: you arrange to buy a large screen TV (85") online as will be too large to fit into own car. Despite store with TV in stock a mere 15 mins away, online process means u have a 7 day wait with useless or no updates. TV is eventually delivered and box is very damaged. Sure enough when unpacked (and turned on) TV is smashed up. Visions ask you for a dozen pictures, are un-responsive, don't answer questions, avoid request to cancel and ultimately you wait another week for a replacement. 'Best' part is once new TV arrives Visions leave the original damaged TV with you and say dispose of it yourself. How - reason for delivery was due to it not fitting in car. Shameful practices.

I had a very disappointing experience with Visions Electronics. I bought a fridge from them three months ago, and they charged my credit card right away. However, the fridge was never delivered. I tried contacting their customer service multiple times, but I kept getting the runaround. Each time I called, I was either put on hold for ages or given vague excuses about delays.

What’s even worse is that no one seemed interested in resolving the issue or offering a proper solution. After three months, I’m still out of pocket, with no fridge and no refund. This is by far the worst service I’ve ever experienced, and I wouldn’t recommend Visions Electronics to anyone. Save yourself the frustration and shop elsewhere!

Received a defective product and have to jump through hoops to return will never purchase from this company again purchased on March 14th received March 22 just set it up on March 28th company has reply they will not return for credit have contacted BBB and Pat Foran from ctv consumer alert

Recently I purchased a garmin Fenix 7 pro sapphire solar watch from vision electronics. I couldn’t be happier with the product and the relatively quick delivery. The price was comparable to other locations, however. They actually had it in stock. I was glad to purchase a product from a 100% Canadian owned company.

You can't trust their stock locations on their website. I ordered some TV's and frames which showed in stock everywhere locally. They ended up shipping from the other side of Canada so I cancelled my order. Lesson learned. False advertising as far as I'm concerned.

Purchased a 4k tv yesterday. Called about a price online for an open box and was told they had one instock that had been a demo for a year and we could purchase that one or a new one for fifty dollars more. Excellent price match for new one.
Sam, the manager at 1510 Regent Ave. W in Winnipeg held it for us and started it up to make sure it all worked.
Feels good to buy from a Canadian retail store.

Worst purchase experience of my life.

Ordered a product that was "IN STOCK" part of it arrived and the rest is on back order for 3 weeks.

The customer service people I spoke with were not helpful at all. I wasted 5 hours of my life on the phone trying to get the problem resolved.

Purchased a 43” TV online which was on sale. I was sold on Price Protection Guarantees and the like. Then I find out the price dropped $50 after I purchased it so I put in a claim for the difference. Did a screenshot and recorded the URL like they require. Well they changed the price back, and asked me to provide an updated URL showing the price I claimed. I sent the screenshot but of course the URL had changed so they denied it. Sadly, there’s no provision to attach screenshots here, which shows the identical product as well as accurate time stamps. At the end of the day, this has been a life lesson. I’ll never consider Visions again for anything as I haven’t even received my purchase and already I’m not happy whatsoever with them. I recommend Best Buy where on the rare occasion there’s a mixup, they’ve always been fair and even handed. Visions poor customer service has not gone unnoticed. Buy elsewhere from someone who appreciates your business. What the hell was I thinking buying Canadian?!?

When I purchase the TV for years ago they talked me into the warranty that I was told if I didn't use it I would get my money back. Well when I went to get my money back they told me well it's only an in-store credit and then when I went to use the in-store credit they say, well you have to spend at least double what your warranty was. When I purchased the TV none of that information was given to me had I known I had to spend double the amount of the warranty I never would have taken it. Beware it's a scam!!!!!

As a new customer the pricing and double warranty was a big draw but that’s where it ended. Called customer service said high call volumes 20 mins. Fine it’s a Monday and they are not opened weekends. After holding 20 mins the msg said no one was Available to take my call and hung up. Hours since I submitted a ticket no response still so ended up buying the tv elsewhere. I would avoid this place moving forward

This company is ridiculous. I ordered over a month ago. I received the wrong tv twice. Today I received the right TV in a previously opened box. I have given up and am requesting this open box set be returned for a full refund. The savings aren't worth the aggravation and poor customer service.

Spent lots car audio home audio drones 80 inch tvs i 3 dysons i mean i spent alot to be sold a chair with a warranty that no one will warranty the company is gone and visions is not standing behind there products the chair is now a clear out wonder why and i am suck with a 500 dollar chair they are now selling 4 months later for 199 and its broken bad welds no good company gone