Visions Electronics Reviews 

I bought a camera online, paid for expedited shipping on 30 Nov, this was suppose to be a Christmas present for my daughter.
Now, two weeks later, there is no sign of the purchased item. When I log in to check the order, the status is "on hold", submitted an online ticket, no answer. Tried to call yesterday, been on hold for 30 min and the line got cut off. Finally got through on the phone line today, the agent told me that the item I purchased was a 'special item" and it is a final sale and with no refunds, further more, I have to wait 4-6 weeks because they "sold" it to me while not having it in stock.

Their return policy is terrible and their customer service is reminiscent of used car salesmen. They'll say whatever to get the sale and then you can read on the receipt the actual terms aren't' what they said.

This is worse company I see in my life about costomer service and delivery
I was buy tv and go pick up from store they give me gift card but its 0 balance
And I informed to vision email wild ago but no one responded
Also last week I buy ps5 online and I choose delivery options but dosent tell me estimated time for delivery and after week no any update also I try to contact by email or phone to the vision costomer service but no response

Picked up an online order this morning. I have never walked into a more unwelcoming store. Wow. Went to the desk and told a middle aged guy there what I was there for, I felt I was at the NY subways. Like I was bothering him. Then he handed me my card he said “it’s only good for 30 days, so don’t forget” the tv was put on the floor at my feet and that was it. No thank you, merry Christmas, or even have a good day. Moral there stinks. West Edmonton location. Makes me really want to rush back there.

Their customer service is incompetent/incomplete. You can not call and talk to a real person. They lie about this option and make you wait hours to get no one. Calling them endlessly over and over every 15 mins to have them hang up on you to start over. E mail service is just as bad but waiting days for a reply.

Don’t be fooled by their five star reviews. Volney works for this company. A simple google search shows that he is an online sales manager for Visions Electronics. His reviews hold no value as he is more than likely incentivized to leave 5 star reviews.

Worst experience buying a product ever, guy smelt like literal shit should have trusted my gut but I went back and bought a samsung QLED. There was only one feature that I was ultimately wanting, which was 120 FPS. Well this shit smelling guy told me this 50" QLED was 120 FPS. I bought it it was on for a decent deal. I was happy until a few months later when I actually starting using my TV and realized it only went up to 60 FPS. Did some googling and found out my model of tv had 120 FPS but only 55" and over. Now they won't return because they said its past the 2 week return mark. The salespeople there work off of commission and I felt like this guy lied just to get me to buy a tv because he wanted more money.

Some of these reviews on here are hilarious. If you break the item you purchased or are out of warranty policy, of course you won't get a refund lol. VISIONS has been great I've shopped there for years and never had a problem. Their staff are actually trained properly and know what they are talking about when you want to discuss electronics, which is refreshing.

Horrible experience with their customer service team. I have been waiting over a month for my order and they won't let me cancel.

talked the owner same respond. will never buy anything form this again. still the worst place to do business

I received a tv that had nicks on the top bezel. I thought it was minor so I kept it. A week later, noticed blochiness and pixelated image issues and they won’t exchange or return it. Horrible experience

No customer services AT ALL. Purchased a TV in Dec 2024, with an extended (2 year) warranty for my mom. She subsequently started having issues with it in August 2025, with it completely going dead. It came back to life after several days and we chalked it up to an elderly person pushing the wrong button. But then it happened again a month later and the Rogers tech advised us to follow up with Visions as this is a clearly defective TV.
Going to the website, you'll notice there is only a a chat bot for assistance. The chatbot says to complete the Warranty Claim form on the website, only there ISN'T one. The only alterative is to submit a ticket via their website, which I did. The next day I received a customer survey, asking how satisfied I was with their response to my warranty claim inquiry--which has been their only communication so far. That was over 2 weeks ago. They have never responded, even after multiple messages on the original ticket (which is supposedly a conversation between support and myself).
I have now called the 1-888 number, and am speaking with someone who sounds like she is talking from the bottom of a well. There is a tv blaring in the background, and it is clear she is "working from home". I gave her the invoice number and she asked ME, if I have a warranty? I told her that she should know, seeing as I purchased it from Visions. She placed me on 10 minutes hold only to come back and say I had to contact the local Visions store.
I asked if she was aware that there is noone answering the online tickets and she asked if I have a ticket number, which I gave to her. Completely bypassing my question, she is now acting surprised to see that ticket indicates I bought the TV in Dec 2024. Now instead of contacting the local Visions store she says I have to contact the TV manufacturer for help (I already did and they referred me back to Visions). Still no answer as to why my support ticket is unanswered after 2.5 weeks.
Customer service rep has just come back (now 42 minutes on the call with them) and said they can't do anything for me, I have to contact the TV manufacturer. Unless I have written proof from the manufacturer that they referred me back to Visions (how would I submit that? "Create a ticket on our website"). What an absolute gong show.
So beware, buying from Visions may seem like a good idea, but there is NO customer service or warranty support provided AT ALL. Go elsewhere even if you have to pay more.

Vision Electronics has a "tucked away policy" that allows them to deny the return of an unused product. This policy is not displayed or referred to on the product pages, the Help Centre pages, the Returns and Refunds page, the Check Out or Payment pages. Even the online customer service person needed time to find it on a drop down side bar marked simply as 'Exceptions'. This may be legal but it is not clearly stated for a reason. When you purchase, your product may be designated as a 'return exception' although you will not be directly informed of this fact. Buyer beware!

If zero stars was an option I would give them that. My sister and our families bought a tv from the Pembina Hwy location in Winnipeg for our father’s 90th birthday, us, our children and a couple of his great grandchildren went together to purchase it, we opened it up to take it out of the box which was packed with top and bottom styrofoam protectors but no side ones. Upon putting it up on the wall mount there was a crack on the side, when we took it back to the store to replace it they as much as called us liars and then came up with the conclusion that we were not getting anything, never said actually why the decision was made to not honour the purchase. I had to go through all kinds of phone calls with which I was hung up on after 20 minutes waiting to be told by a recording that there was no one available to help me and hung up on. Long story short we don’t have a birthday gift for my Dad and are out 600.00 because of this company not believing their customers, do yourself a favour and never shop at Vision’s. My sister also wrote a review and upon posting the review received a response that the OWNER had sent it saying that they want to make things right but the process to go through to make things right was the process we both went through to make things right and that we needed to contact Steven the assistant manager of the Pembina Hwy location who was the worst person to deal with, we are sure the reply stating that was also automated. Like I said never shop at Vision’s

called customer service it says wait time is 10mins was on phone for 20mins then they said no agents so i hang up and called back immediately it said wait time is 11mins again waited 20mins again then it said no agents.I did that a few times so overall time waited over an hout no answer..SO MUCH FOR 10MINS

Visions 2 year warranty program is a complete joke. Bought a $3500 tv from them and 20months later the tv blew up ($2000 repair quote by there tech)
Was told they would send info to head office for approval of new tv. Head office refused the warranty because i unsubscribed to there mailing list. WTF!! So in order to keep your 2 year warranty you need to keep receiving junk mail and it’s like every day. Nothing in there invoice or paperwork gave any “ details” about this very weak warranty. Management at Langley were no help … Best Buy from here on in !

I went in today to ask about the extended warranty I had purchased two years ago with a tv that had recently broke during a move. The warranty does not cover physical damage which was expected but when I originally purchased it I was told if I never used said warranty I could come back to the store and use that $350 as store credit on a new tv but what I wasn’t told was that the warranty can only be used once it expires in 3 years which is very disappointing as I need a new tv now not in 3 years.

On top of that the salesman was extremely pushy and off putting trying to get me to buy a tv right then and there after I made it clear I only came in to ask about the warranty and not buy something. He wouldn’t take no for an answer and it got to the point where I had to get angry and raise my voice for him to back off. It was this salesman that completely turned me off buying anything at this store and I’ll be buying my next tv from Best Buy.

has to be the most dishonest owner, Rick Stewart, in the entire industry...when I was a rep in the industry they ordered a carload of stuff and never paid a cent for it...in 90 days they kept the open box items on the store shelves and sent back the rest collect...the most crooked owner ever...buy anywhere but Visions

When they did the delivery which I was charged for they left all thr cardboard ,plastic and styrofoam plus ruts in my lawn in separate places and are not willing to do anything about it.