Visions Electronics Reviews 

I bought a TV that wasn’t in stock in any of the stores, so I ordered it online. That part was fine. The delivery part, however, was ridiculous not an overly easy online tracking experience, and for several days, it kept saying that the label had been created but nothing more. This is a delivery from their warehouse in Calgary to a residence in Calgary. When I phoned an inquired, voilà, within half hour they got it moving. Just could’ve been done days earlier. That’s not at all the worst part they deliver through Purolator consistent with my experience with Purolator, which is significant which is a lot, it’s a joke. They will only tell me the delivery time is between 8 AM and 9 PM. In other words, I have to sit at home for 13 hours waiting for my delivery. I have a life. Purolator blamed visions because they did not specify a time. Presumably that’s true, in which case visions screwed up again. If you order online from visions, void home delivery at all cost. I couldn’t see that option when I was ordering online, but perhaps I missed it.

My experience with Visions customer service has been excellent. I purchased a refurbished laptop from them at a significantly discounted price. When it arrived, the laptop wouldn't charge, so I assumed it was defective.

I contacted Visions customer support, and within 24 hours they responded by email, offering me the option to either mail the laptop back or return it to a local store for a full refund.

Before returning it, I decided to try a new aftermarket charging cable. Fortunately, that solved the problem, and the laptop charged to 100% without any issues. I contacted customer support again to ask if they would reimburse me for the cost of the replacement charger, and they agreed without hesitation.

The customer service representative was respectful, pleasant to deal with, and responded quickly throughout the process. Based on my experience, Visions stands behind their warranty and provides outstanding customer service. I wouldn't hesitate to purchase from them again.

Vision’s Electronics is extremely unprofessional with very poor customer service. After waiting a month for the repair service to pick up my television under warranty, the television was broken upon pick up. They took my television and refused any further service. I have photographs to prove my television was still fixable before pick up but they refused to help. I am at the point where Scott, a manager, has been claiming he will return my call for two weeks. My original Warranty Claim was made on May 12, it is now August 4. I am at the point where I will need to file a complaint with the Ministry of Public and Business Services as they are illegally operating their warranty service and taking advantage of customers, this is clear from many new reviews posted. Visions does not participate in BBB as they have too many outstanding complaints to deal with, which I recently was informed. Shop elsewhere, I hear Costco has integrity and honours their warranty.

I purchased a 4K BluRay player from the online store because it was over $100 cheaper than anywhere else. The package was shipped out with a courier and arrived two days later. The unit was brand new and has been working flawlessly for months.

I know there are a lot of bad reviews but I think that’s because most people don’t bother taking the time to write a review unless it’s a bad one.

I have purchase many items from Visions over the years and have never had any issues with either their service or the products they sell.

I purchased an open-box TV from Visions Electronics. When I got home and turned it on for the first time, I discovered an internal screen defect that was not visible from the outside. The box and the exterior of the TV showed no signs of damage.

I contacted customer service immediately and explained the issue. During my initial conversation, I was told that the TV had been sold as an open-box item and it was acknowledged that it had previous damage. Based on that conversation, I returned the TV.

After weeks of communication, I received an email denying my claim. They stated that because the TV left the store in good condition and came back damaged, they concluded that the damage must have occurred while it was with me. This completely contradicts what I was told by customer service when I first reported the issue.

As a customer, I feel disappointed that my concerns were dismissed and that I was left with no resolution despite reporting the problem immediately after the first use. If you are considering buying an open-box TV from Visions Electronics, I recommend testing it thoroughly before leaving the store or choosing another retailer with a more customer-friendly return process.

This was one of the most frustrating customer service experiences I have had, and unfortunately I cannot recommend this company based on how my case was handled.

I had an excellent experience with Vision Electronics, and I especially want to recognize manager, Tommy for his outstanding customer service.

From start to finish, Tommy was professional, knowledgeable, and attentive. He took the time to answer all my questions, explained everything clearly, and made sure I was comfortable with my purchase. His friendly attitude and willingness to help made the entire experience smooth and enjoyable.

It's refreshing to work with someone who genuinely cares about providing great service. Tommy went above and beyond to ensure everything was handled professionally, and I truly appreciate his dedication.

I highly recommend Vision Electronics, and if you have the opportunity to work with Tommy, you're in great hands. Thank you for the excellent service!

Customer: Barbara

My husband and I have dealt with Matt U. from Visions Electronics in Langford for many years. We have always felt that we got a great deal, excellent service and advice from him. Matt's technical knowledge and guidance when choosing a product is one of the best you'll get in the industry. At the end, when you factor in all of the above plus a very competitive price, you end up having the best of both world and leave the store with a big smile in your face. Thanks Matt!
Nicole B.

we bought 2 Danby AC units from Visions and both came defective.

we did not keep the packaging as we werent expecting them to fail so soon. first one failed within 2 days and second within 10 days.

they said they couldnt help us because we didnt have the packaging but here is the number for Danby support.

I do not recommend that you buy any appliance or electronics from this company.

I recently placed an online order as a guest and regret the experience. Their freight delivery options for my area are incredibly restricted, offering only two days a week, making it impossible to coordinate delivery if you have a standard working schedule. When I reached out to customer service to cancel the order because of this conflict, the process was a complete headache. Their online support is unresponsive and incredibly frustrating to deal with. If you plan to buy from Visions, save yourself the logistical nightmare and only buy physically in-store. Avoid checking out online.

i mean they are great guys to deal with in store however..........i just purchased an s26 ultra a week ago, they had to order it from the warehouse....fine...so this warehouse is legit an hour away, so i figured itd be a day or two.....long story short NO its been over a week and now my 2000 dollar phone is just MIA between here and a city an hour away and the guys in store just say "it doesnt tell us anything sorry". I wouldnt say never buy here because they do give good deals and have decent things and customer service however if u ever buy something and it has to be ordered to the store from their distribution warehouse JUST DONT DO IT, youll be waiting a week+++ for something you couldve purchased on amazon and gotten the second day.

I took my vehicle to this Burnaby location in British Columbia to have rear speakers installed. Shortly after the installation, one of the speakers started rattling, so I brought the vehicle back expecting them to fix the issue.

Instead, I had one of the worst customer service experiences I’ve ever encountered.

The installer, a white male employee, immediately became dismissive and insulting. Rather than addressing the issue properly, he started criticizing my vehicle, saying the noise was happening because I “have a cheap car.” While saying this, he tapped on my dashboard and compared it to his own “expensive car,” claiming even his speakers rattle.

That completely missed the point. I brought my vehicle in without these problems, and after their work, the problems started. I explained that it is unacceptable to pay a significant amount of money only to have your vehicle returned damaged or with new issues.

The staff at the front desk were no help either. After speaking with the installer, they simply came back and said “nothing can be done.” Even worse, after I complained about how I was being treated, they handed my keys right back to the same installer and expected me to let him continue working on my vehicle after his disrespectful and hostile behaviour.

As a coloured woman, the way I was spoken to and dismissed was discriminatory especially given the emphasis on me having a cheap car.

When I refused to let the same installer touch my vehicle again, they told me to take my vehicle elsewhere if I didn’t like it there.

That is exactly what I did.

I went to the Surrey location, where the staff were respectful, professional, and able to fix the issue properly.

Avoid this location at all costs!!

They offer a money back guarantee on warrantee purchases I specifically asked if they would notify me when the refund was due as after 4-5 years I would tend to forget about it.  I was told they put it in the system and will notify me.  I did NOT get notified and when I called about it they directed me to the website to request it back.  On the site I needed to upload the original invoice and there is 90 day grace period that you have to request it back or you lose the rebate.  I wasn't advised of this ether. It appears that they have this set up to sell warrantees hoping people will forget about it and they don't have to pay the rebate.  A real lack of business integrity here.

I bought a cell phone in July 05 25. The few special perks sealed the deal.They have not completed their part of the transaction . This is May 10 26. Iwon't be going back.

We had a very good experience in london . Staff was professional, pleasant . Price was very good . Delivery on time .
Thanks

Terrible service with the online store, my TV came damaged and they jump through hoops to make sure I can't even do an exchange... Never seen anything like it in my life. I reported the damage immediately upon receiving the TV but I Spent 2 weeks going back and forth sending photos and videos but they are still adamant that the damage was done by me. Customer is always wrong with this company.

They used a photo that I sent them with finger prints rubbing the damage to figure out what it is as proof that I'm the one that did it. Absolutely unbelievable

I took my vehicle in to get a starter and dash cam installed. I live 2 hours out of the city.
First red flag was they forgot I was coming to drop my vehicle off that day and were scrambling to find someone to do the install.
I left my vehicle there for the week for them to work on at their convenience.
Came back a week later to pick up my vehicle and the dash cam doesn't work.
In the week they had it no one thought to properly test the installation.
I'm now stuck having to pay more gas money for another trip back into the city and all they can offer for retribution is half the installation price back.
Messed up the install, make me drive 8 hours for your services, then when I ask they refund the installation fee for the dash cam install, they say best we can do is half.
I will be telling everyone I know and anyone who will listen about my experience at Visions.

They are fraudsters. Under the pretense of getting me a TV before certain date and then after I purchased it they tell me they can't do anything about it.

But what do you expect for 100% commission . You're nothing but a dollar sign to them.

Customer service is terrible.

Do not buy from this company.

I did preorder an item to get it on the launch date and most competion store got it already and them nothing. This will be the last time I will be dealing with this company