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Bedrijfsgegevens
Geschreven door het bedrijf
Visit Ukraine is a non-governmental organisation. We promote and popularise Ukrainian tourism, inspiring foreign and Ukrainian tourists to travel to Ukraine. We provide up-to-date information on the rules of safe and comfortable crossing the state border and staying in the country on the unique information portal Visit Ukraine Today for tourists travelling to Ukraine and Ukrainians planning a trip abroad. Our round-the-clock English-language hotline is available for tourists who need clarification of the information provided or assistance in solving problems and misunderstandings related to crossing the Ukrainian border.
Contactgegevens
Maidan Nezalezhnosti, 02000, Kyiv, Oekraïne
- +380939724145
- info@visitukraine.today
- visitukraine.today
3,6
Gemiddeld
5 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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I had big problems filling in some…
I had big problems filling in some document and Visit Ukraine help me fast and perfect.
Thank you!
10 september 2026
Review zonder uitnodiging
Two orders placed one delivered and the other NOT
I got an answer from the seller they need my order number but the problem is I didn´t get one!!! So how can I send an order number I didn´t get???
I have placed two orders on this site the first one was of two t-shirts and it was delivered as promised. the second one was a zip hoodie the correct amount was drawn from my creditcard, but no confirmation and no hoodie its been many months now. I have tried to contact them with all possible channels but no answer. So I guess I can kiss my money goodbye. Sad because I really wanted to keep on sponsoring Ukraninan businesses. But this puts an end to that.
1 maart 2026
Review zonder uitnodiging
Antwoord van Visit Ukraine
Thank you for your feedback, and we sincerely apologize for your experience.
We are glad that your first order was delivered successfully, but we completely understand your frustration regarding the second order. This is not the level of service we aim to provide.
Unfortunately, we were unable to identify your order based on the information in the review. Please contact us at shop@visitukraine.today with your order details, and our team will investigate the issue and work toward a resolution as quickly as possible.
Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.
Read This & Get The Truth
In the interests of correcting the very biased impression people might have got so far of this web site, I am writing this review.
I am going to Ukraine from the UK on the train in April of this year. I cannot tell you how helpful they have been in planning this difficult trip. All the stuff about what you need to enter is there. And it is very detailed and informative. Emails are answered quickly. Questions are responded to helpfully. As British & European Insurers will not cover you while you are there, Their War insurance covers everything you need medically and more besides. What a relief. There are also up to date Blogs as well about the current situation. And some very informative articles on a variety of topics pertaining to Ukraine. I like the Things Not To Say or Do one enormously.
So ignore the only other revue of them and trust my experience. You will not regret it.
19 februari 2026
Review zonder uitnodiging
Antwoord van Visit Ukraine
Hello!
Thank you so much for your kind words and for taking the time to share your experience.
We are truly grateful for your support and are pleased to hear that our guides, travel information, insurance services, and customer support were helpful in preparing for your trip to Ukraine.
Our team works hard to provide accurate and up-to-date information, and feedback like yours means a lot to us.
We wish you a safe journey and a wonderful experience in Ukraine.
Customer service is non-existent
I’ve placed my order over a month ago. Started to wonder when the delivery would be, as no info was sent. They do not answer emails or messages sent via the website. Chat is only a bot, no phone number is provided, so there is no way of contacting a real person in real time.
Part of my order was suddenly delivered (high quality product, I must admit), but still no info on the rest.
Easliy the worst customer service experience I ever had.
22 december 2025
Review zonder uitnodiging
Antwoord van Visit Ukraine
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations. We understand how frustrating it can be to wait for updates on an order and not receive the level of communication you expect.
We appreciate your comments regarding both the product quality and the areas where we fell short. Since the time of your order, we have continued working on improving our customer support processes and communication with customers.
Feedback like yours helps us identify weaknesses and improve our service. Thank you for bringing this to our attention.
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