ALL my dealings with VISTA PRINT HAVE BEEN AMAZING HOWEVER THIS TIME IT STUNNED ME WHEN AN ORDER I PUT IN FOR 2 SHIRTS WITH COMPLICATED COLOUR PATTERNS AND LOGOS SPREAD OVER THE T SHIRT WAS ORDERED... Toon meer
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It was definitely Mr Louie Christian who made my experience great! He answered all my questions and gave suitable answers. He was cheerful and helpful. It's sooo good to speak to a person, instead of... Toon meer
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I recently had a bad experience with a damaged product. However, after I provided my feedback, the VistaPrint team responded promptly and offered an excellent solution by arranging a replacement. I re... Toon meer
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Cant speak more highly about Percida Keren S - she turned what would have been an extremely frustrating and stressful task into a simple action! This is the true definition of Customer service. Asked... Toon meer
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4,5
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Undelivered Package and Broken Promises – Zero Accountability
UPDATE:
(VistaPrint’s public response completely misses the point and avoids addressing their broken commitment.
Yes, the original undelivered order was refunded—which is the bare minimum expected when a product never arrives. However, what remains unresolved is that your representative, explicitly instructed us to incur outside emergency printing costs at Sprintout with a clear promise of reimbursement.
Claiming that "no further action is required" while ignoring the Sprintout receipt we submitted based on your own agent's instructions is a clear breach of trust. I am still waiting for VistaPrint to fulfill the verbal commitment made by your support team and reimburse the secondary printing invoice.)
I placed an order via Express Service (Order No. VP_GTFLSTJJ). However, UPS initially failed to deliver the package. A customer service agent promised in an email dated July 15 that the order would be reprinted and guaranteed it would arrive in time for our event on Friday.
Yet, after sending a follow-up email that went completely unanswered and waiting the entire day on Friday, nothing was delivered.
I subsequently spoke with phone support multiple times. Although the package could not be found at the designated parcel shop, the agent still insisted that I go back and check again because their system showed it as stored there. As expected, this was a complete waste of time.
During a follow-up call, another representative finally admitted that despite their previous promises and my loss report, the team had never actually initiated the re-production!
The lack of promotional materials at our event opening on Friday, July 17th, caused a tangible loss and major disruption. Following the phone agent’s explicit recommendation, we had to go to a local print shop (Sprintout) for urgent printing so that the postcards could at least be distributed for the remainder of the event.
The phone representative clearly stated that VistaPrint would cover the emergency printing costs incurred at Sprintout as long as we submitted the receipt along with the explanation.
However, a month and a half has now passed. Despite my repeated email follow-ups with the receipt attached, I have received no response whatsoever. I am posting this publicly to express my deep disappointment with VistaPrint’s service failures, broken verbal commitments, and utter lack of communication.
18 juli 2026
Review zonder uitnodiging
Antwoord van VistaPrint
We’re truly sorry for the repeated delivery issues, lack of communication, and the inconvenience and disruption this caused, especially with your event deadline. We understand how frustrating it must have been to have to arrange an emergency print elsewhere after being assured your order would be reproduced. That said, we’ll reach out to you directly via email to help get this matter resolved. Thank you for your patience while we work to address your concerns.
Thanks Princess Karen G!
Thanks Princess Karen G! You were a star and quickly rectified my issues!
26 augustus 2026
Review zonder uitnodiging
Antwoord van VistaPrint
Thank you for your wonderful 5-star review! We're delighted to hear that Princess Karen G was able to quickly resolve your concerns and provide the support you needed. We’ll be sure to share your kind feedback with her..
Amazing company great support
Had issues with my design due to third party designer fault, edwin arnel from support assisted me in fixing the QR code that was not working and helped me with the rest of my order, the service provided is honestly amazing and I couldn’t recommend vista print to anyone else anymore they are a great company.
25 augustus 2026
Review zonder uitnodiging
Antwoord van VistaPrint
It is wonderful to know that our support team made such a positive difference and provided great assistance. We truly appreciate your recommendation and continued trust in us.
Edwin was fantastic
Edwin was fantastic, solved my problem in minutes. made my project so easy. thanks for the help
25 augustus 2026
Review zonder uitnodiging
Antwoord van VistaPrint
Thank you so much for taking the time to share your feedback. We are thrilled to hear that Edwin was able to resolve your issue so quickly and make your project a breeze. We will be sure to pass along your kind words to him; he will be delighted to know he made such a positive impact. We truly appreciate your business and look forward to helping you with your next project.
I had an issue with my QR code on my…
I had an issue with my QR code on my business cards and VistaPrint fixed the issue and replaced my cards, I couldnt be happier with the service I recieved.
19 augustus 2026
Review zonder uitnodiging
Antwoord van VistaPrint
We are sorry that you experienced an issue with the QR code on your business cards. We are thrilled that the matter was resolved and that your cards were replaced, leaving you so happy with the service you received.
Excellent service provided by Louie
Excellent service provided by Louie. Thanks for all your effort in helping fix my business cards and shirts.
18 augustus 2026
Review zonder uitnodiging
Antwoord van VistaPrint
Thank you so much for taking the time to leave this wonderful review. We are thrilled to hear that Louie provided you with excellent service and went above and beyond to help fix your business cards and shirts. We'll be sure to pass along your kind words and appreciation to Louie. We truly value your business and look forward to helping you with your future custom orders.
Louie Christian G
Louie Christian G. has been an amazing help to me today. Thank you for assisting me with my design.
15 augustus 2026
Review zonder uitnodiging
Antwoord van VistaPrint
We’re delighted to hear that Louie Christian G. was able to assist you with your design and provide such helpful support. We’ll be sure to share your kind words with Louie and the team. We truly appreciate your feedback and your trust in VistaPrint!
Fin was fantastic
Fin was efficient, detail oriented and a great communicator. He was very willing to help and proactive in finding solutions. He was genuinely interested in helping me and was patient and empathetic. He has provided superb customer service.
14 augustus 2026
Review zonder uitnodiging
Antwoord van VistaPrint
Thank you so much for taking the time to share such a wonderful 5-star review. We are absolutely thrilled to hear about your experience with Fin. Efficiency, clear communication, and genuine empathy are qualities we value deeply, and we will be sure to pass along your kind words to him. He will be delighted to know he made such a positive impact. We truly appreciate your business and look forward to helping you again in the future.
customer service was patient and…
customer service was patient and helpful.
13 augustus 2026
Review zonder uitnodiging
Antwoord van VistaPrint
Thank you so much for the 5-star review. We are so happy to hear that our Customer Care team was patient and helpful. Providing kind, attentive support to make your experience smooth is always our top priority. We truly appreciate your feedback and look forward to helping you with your next order.
Antwoord van VistaPrint
Thank you for sharing your experience with your recent order. We are delighted to know that VistaPrint has once again impressed you and that both the products and service met your expectations.
Your positive feedback is greatly appreciated and will be shared with our team as encouragement to continue delivering quality and consistency. Knowing that our efforts have made a strong impression motivates us to keep improving and ensure every order reflects the standards our customers deserve.
Thank you for your continued trust in VistaPrint. We look forward to helping you create more products that you can be proud of in the future.
Very very slow to make simple updates…
Very very slow to make simple updates to a business card design - which I paid extra for. Claimed updates with on 24 hours. Currently I’m at 3 days and still nothing. Multiple chats with support staff who will “look into it” and no progress. I want my money back.
13 augustus 2026
Review zonder uitnodiging
Antwoord van VistaPrint
We’re sorry to hear about the delay in receiving the updates to your business card design, especially after paying for the service and being advised that the changes would be completed within 24 hours. We understand how frustrating it must be to still be waiting after several days. Furthermore, we understand that you’re currently in contact with our Customer Care team, and we trust they were able to provide the support you needed. At this time, no further action is required on our end, but please know that we’re here if you need any additional assistance.
10 out of 10 customer service
Speedy response to my questions. Great assistance with information. Polite language.
9 augustus 2026
Review zonder uitnodiging
Antwoord van VistaPrint
Thank you for sharing your VistaPrint experience with us. We truly appreciate your feedback and understand how important it is to receive timely, helpful, and professional support.
It is wonderful to hear that our customer service team provided a speedy response to your questions, offered clear assistance with information, and maintained polite language throughout. Your recognition reinforces the standards we strive to uphold in every interaction.
Your feedback will be shared with our support team as encouragement to continue delivering the level of service you described. At the same time, it helps us strengthen our commitment to ensuring that every customer receives consistent, high‑quality assistance.
Thank you again for taking the time to share your experience. We look forward to assisting you with your next project and continuing to provide the reliable service you expect.
The Design Team ,and in particular Izzy…
The Design Team ,and in particular Izzy , were amazingly helpful and skilful in helping me fine tune and enhance my projects vision. Collaborating with Izzy , and benefiting from his advice and expertise, to produce my business cards and banners was very rewarding. He showed patience and attention to detail which I greatly appreciated.
Thanks Izzy 😀
Chris
7 augustus 2026
Review zonder uitnodiging
Amazing customer service!
Cant speak more highly about Percida Keren S - she turned what would have been an extremely frustrating and stressful task into a simple action! This is the true definition of Customer service. Asked the right questions, prompt replies, quality work! THANK YOU.
7 augustus 2026
Review zonder uitnodiging
Antwoord van VistaPrint
We’re delighted to hear about your positive experience with Percida Keren S and that she was able to make what could have been a stressful situation feel simple and seamless.
We’ll be sure to share your kind words with Percida and our team. It’s always encouraging to know that our customers feel heard, supported, and well taken care of. Thank you for choosing VistaPrint, and we truly appreciate your support!
Helped me fix an error on my card
Helped me fix an error on my card. Easy to access help.
4 augustus 2026
Review zonder uitnodiging
Antwoord van VistaPrint
We will always be willing to help you with anything.
Fabulous support by Jonahleen B.
3 augustus 2026
Review zonder uitnodiging
Antwoord van VistaPrint
We're happy you're pleased with the level of support received from our team member.
Had a question about my product
Had a question about my product. Not only was it answered but also figured out for me. Vistaprint has been a great experience all around
2 augustus 2026
Review zonder uitnodiging
Antwoord van VistaPrint
Thank you for sharing your feedback on your recent VistaPrint experience. We are glad to know that your product question was not only answered but also resolved for you.
We appreciate your recognition of the support provided, as it reflects our commitment to ensuring that every customer receives clear guidance and effective solutions. It is wonderful to hear that your overall experience with VistaPrint has been positive.
Your comments will be shared with the relevant team to continue reinforcing the importance of responsive service and customer care.
We value your trust and look forward to supporting your future projects with the same level of dedication and quality.
Very bad quality and even printing is…
Very bad quality and even printing is blur at cards.
28 juli 2026
Review zonder uitnodiging
Antwoord van VistaPrint
Thank you for your review, We are very sorry to learn that the print quality on your cards is blurry and does not meet your expectations. Please be advised that a request has been made for your order details, and we await the same so we can review your account and assist you further. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via:https://www.vistaprint.com.au/customer-care/help-centre/.
Exceptional!
Exceptional service and very high quality products.
21 juli 2026
Review zonder uitnodiging
Antwoord van VistaPrint
Thank you so much for the fantastic review. We are thrilled to hear that you experienced exceptional service and were impressed with the high quality of your products. Delivering top-tier products alongside great service is what we strive for every day, and your support truly means a lot to us. We look forward to working with you again on your next order.
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