Vital Energi Reviews 

250
TrustScore 4.5 uit 5

4,3

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Dreadful company who send out engineers who dont have even the most basic parts. Our engineer called the office and spoke to a woman on speaker phone. She began saying that she doesn't want to send... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Alvin is a star- I cannot thank him enough. I had contacted Vital Energi for a leak from the HIU unit. They told me the complaint had to come through the concierge for them to attend. Vital Energi the... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

William is an outstanding engineer. After several stressful days without proper hot water, he took the time to investigate the issue thoroughly instead of making assumptions. He carefully checked ev... Toon meer

Beoordeeld met 5 van de 5 sterren

Alvin has been fantastic at solving the issue. Alvin explained what was happening step by step in an easy and understanding manner. Alving kindly awaited on a van holiday (easter) Sunday at the d... Toon meer

Bedrijfsgegevens

Geschreven door het bedrijf

Vital Energi operates in the energy sector providing a comprehensive service including design and installation, operating decentralised energy generation and multi-utility network distribution schemes based on low carbon / zero carbon technologies. The company also provides tailored energy management schemes to measure, monitor and manage energy consumption.


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

250 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,3

Alle reviews

(250)

66 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Alvin was amazing

Alvin was amazing, we had heaps of engineers come and they were no where near as good as Alvin. He’s the best in the industry without a doubt

15 januari 2026
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

If you’re trapped with these guys, tough

Myself and a number of neighbours in my development have had ongoing issues with heating and hot water being disconnected when accounts are in credit. I personally had to top up by over 60.00 before the services were switched back on despite having been in credit

13 januari 2026
Review zonder uitnodiging
Logo Vital Energi

Antwoord van Vital Energi

Hi Carlo, We are sorry you have had this issue and thank you for raising it with us and sharing your details. After investigation, we believe our Customer Service Team Leader has advised you to contact your housing provider to resolve the issues you've been experiencing. However, if you require additional assistance, please do not hesitate to get in touch with you team at feedback@vitalenergi.co.uk.

Beoordeeld met 5 van de 5 sterren

Exceptional Work from Aluin Adiz - Problem Solved Efficiently

I had a water leakage from my Heat Interface Unit for the last 8 days and it was honestly exhausting. I was constantly changing buckets. One technician told me the whole unit needed to be replaced, but Aluin Adiz actually took the time to properly diagnose and repair it instead.

He even came after his out of office hours, travelling a long distance, and spent over an hour fixing the issue. His efficiency, dedication, and hard work were outstanding.

Thanks to Aluin, the problem was completely resolved and I finally got some peace of mind. He was a real life saver. This man truly deserves a raise. what a guy!!!

2 januari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Just poor

Following the recent boiler “upgrade” and replacement of heating valves carried out across the building, our heating is now not functioning adequately. This issue did not exist prior to these works; in fact, the property was consistently very warm before the changes were made.

As a result, the flat is currently unacceptably cold, which is particularly concerning given the time of year. Heating is an essential service, and the current situation is just poor.

1 december 2025
Review zonder uitnodiging
Logo Vital Energi

Antwoord van Vital Energi

Hello. We are sorry you have not had a good experience. We would like to investigate your issue and explore ways to improve in the future. To assist us with this, please send your contact details, including your full home address, either through Trustpilot or by email to feedback@vitalenergi.co.uk.

Beoordeeld met 5 van de 5 sterren

Professional and reliable service

The technician who came for our heating problem was very professional and helpful. He quickly identified the issue and fixed it in a short time. He arrived on time, worked cleanly, and explained everything clearly. I would definitely recommend his service.

13 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent service

Liam Doherty was very helpful reliable and friendly. As a widow in my 80 I need to be able to trust people coming into my home which he was very trust worthy

12 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The engineer who visited me today Daniel Smith was amazing, after more than nine engineers visited me in the last four months to fixed the heating system, Daniel was able to fixed in no time, he showe

The engineer who visited me today Daniel Smith was amazing, after more than nine engineers visited me in the last four months to fixed the heating system, Daniel was able to fixed in no time, he showed his ability, professionalism and determination to fixing the problem.
Thank you

26 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Alvin was amazing and the best engineer!

Alvin was amazing and very professional. He spent hours trying to fix the issue and still didn’t give up after hours. Although the issue wasn’t able to get fixed today, he tried very hard. I really appreciated his persistence to try to get the job done and I am very grateful for the service.

14 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Alvin from vital energy was great

Alvin from vital energy fixed our heating in no time. He was knowledgeable enough to understand the issue quickly and do the fix. The previous vital energy engineer has incorrectly diagnosed the issue and had ordered a part which would've taken months to arrive from abroad. I requested vital for a second opinion and they sent Alvin who did his magic. Thanks.

3 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Harry Hynes completed the work

Work is finally completed. Thank you so much to Harry Hynes. It has taken 6 months to resolve my heating nightmare. No heating in the property for 6 months. Several Engineers and Electricians visited my home initially from Switch2 and then followed by vital when Switch2 contract ended. More than six people visited on four different occasions and yet couldn't fix the problem, until Harry turned up.

Very reassuring. Harry's words were "I am not going anywhere, until it's sorted out". He was truthful to his words. He worked the whole day, from morning till evening. Harry finally established exactly what had taken six Engineers and Electricians 6 months coming in and out of my home without resolution.
Harry fixed it in one day and I'm truly grateful. I didn't see him go for lunch, other than drinking water through out the day.

Mission accomplished. Thank you

30 oktober 2025
Review zonder uitnodiging

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