**CLAPHAM CLINIC WARNING** The manager…
**CLAPHAM CLINIC WARNING** The manager of this clinic, Shaz is is rude and unprofessional.
I forgot my mask for a booking of Oxygen therapy in Clapham. I asked to reschedule my appointment as I did not want to go into the container without a mask. I offered to run home and get it but that would take 20 minutes which was too long and there were no spare masks in the clinic.
I was disappointed to miss the appointment and mildly frustrated. The clinician said Shaz would call me to reschedule. Before this, Shaz had been nice and polite to me.
I was completely shocked when Shaz called me at home and attacked me on the phone saying I had repeatedly not brought my mask on purpose and was rude to his staff. I understand that people have different experiences and if my frustration at the situation was felt as rude by the very nice staff member, I wholeheartedly apologise as that was not my intention at all but to be called at home by Shaz and attacked in this manner was really unnecessary and upsetting. For context, I was using the therapy for ongoing fertility treatment. I had attended 3 times previously without any issue.
Avoid at all costs.








