Vitaly Design Reviews 329

I had a "refer a friend" coupon denied to me because of some software red flag. Luckily Ryan from Vitaly filled me in on what happened on their end and then supplied me with a new code to fulfill my new order. He was quick, informative and completely solved my missing coupon and was ready for more! Meanwhile during all of that he contacted the ambassador program team to assist in correcting my Instagram name on file.. so I could continue getting more discounts! An excellent costumer service experience!

The necklace I got for my birthday came slightly broken - when I reached out to the team, they were quick in response (less than 48 hours) and immediately resolved my issue and sent me a new necklace. All of this happened within a weeks time! I was very impressed.

The new necklace I got was perfect and I will always love this brand and the thoughtfulness they have for their products & customers.

Although my bracelet broke, when I emailed about their lifetime warranty, the responded immediately with a short list of requirements. After I submitted photos of my broken bracelet, despite saying it may take a couple of business days, within a couple hours they responded back to me approving my request. And within a few days I received my replacement bracelet. The service was great and they live up to their lifetime warranty.

The customer service helped me out with my order, I could cancel it and order again in different sizes. It was really all perfect and all to my satisfaction. The gear from vitaly is on fire as always 🔥🔥🔥

The Vitaly groupe responded quickly every time. They understood my problem and offered me a gift card so I can use it for my new article. Love it, love them! Will definitely recommend and buy MOOOORE

Im a customer since a long time but I only experimented the customer service lately, they were really helpful and understandable so I'm even more happy with this brand. Definitely one of the best jewelry brand btw.

Customer service made a return for a size up and credit super easy and informative. They gave me the best practices for future returns. Very fast and courteous responses from the agent :)!! Great jewelry and customer service!

I had a really great experience with Vitaly's warranty claims folks recently. I've owned one of their pieces - a Warp necklace - for about two years. A critical pin worked itself out of the necklace over time (I wore the necklace...a LOT) and so I contacted their customer service to ask for warranty service. For a variety of reasons they did me one better and shipped me a replacement at no charge. Everything was very prompt and they were professional and courteous. Soon I'll be back out there wearing the daylights out of their work. Thanks, Vitaly!

Warranty went extremely well, responses were quick even at times that were late. Each employee helping were patient and assisted the best they could with my situation.

I’m starting to get into jewelry and chose Vitaly because of their prices and sick designs. I had a few questions regarding product care and cleaning tips. Received a response from the customer service team within minutes and got sent some helpful information. Customer service team is great and very helpful. Never received better customer service.
Thanks Vitaly team!

Been Shopping Here Since September 2022 I Plan To Keep Shopping Here For More Quality Products I Love Vitaly A lot And They Never Disappoint Me Especially With Their Great Customer Service
My Favorite Piece Rn Is The Tantrum Chain I Look Forward To More Pieces Coming Soon :)

Let me start off by saying that I ’ve been a Vitaly customer for years… and love the style and quality of their products. I’ve bought and wore their Kunai - Matte Black chain religiously and I’m given compliments daily ever since. It goes with casual and even dressed up (how I use it) it’s considered my show piece.
The reason offer my review is to let everyone know how amazing the support staff has been over the years. I’ve had to get a necklace replaced once in 5+ years for reasons that had nothing to do with quality but more my own fault and support helped me out!!! Thank you Vitaly for the help and the amazing piece.

I buy often from Vitaly. The checkout process is fast. The jewelry is well packaged, tracked and has arrived with no issues. The jewelry is designed for all ages. I look forward to their new pieces.

Item broke suddenly, and they responded quickly and helped me figure out a solution

Great jewellery, i love the minimalistic brand style. The products are of high quality and packaging is adequate for this price. Customer Service also very good they answered my mail literally in 10 minutes. Shipping was very fast, returns easy, overall i can say that this was the best online shop i ever ordered from.

beautiful, high-quality jewelry and speedy, professional support. I will be ordering more.

One of my chains from vitaly broke and they responded to my email in literally minutes and had a new one free of charge shipped within the hour. Excellent customer service and products and I'd highly recommend to anyone looking for quality jewelry!!

Pieces at Vitaly are very well made, durable with a nice weight to all pieces; from their necklaces, rings and bracelets. I’ve ordered a few pieces within the past few years and find myself comparing Vitaly pieces to the ones in store (of the same material and price point.) Always find myself coming back to Vitaly.
As for their customer service, 100% satisfied. They get back to me quick with any questions or concerns, they are attentive and AWAYS friendly and professional. Will always check back on a regular basis, and know that I’ll be taken care of if any issues arise. thank you Vitaly. :)

I have been buying vitaly accessories for years and am really very satisfied with the quality. Something broke off one of my rings and I contacted Vitaly directly. A new ring was sent to me free of charge by express within 3 days without any problems. In this day and age, many retailers promise such a guarantee, but Vitaly has really kept its lifetime guarantee. Top!
I will remain a loyal customer and look forward to many more designs.
Marcel

I ordered a lot of articles here, after losing an article I was promised by e-mail to get a 50 euro discount on the next order for the same article. ordered the same article again for another >100 euro but never got the discount. Since then I stopped buying articles here.