Vitaly Design Reviews 329

Their customer service is doing a great job. Quick response and great problem solution. I bought several products from Vitaly, one lost its charm and I was asking for a replacement. They send me a new product instead which is beyond my expectation. Btw all the products I bought are in a great quality.

I offered a bracelet and a chain to my son for Christmas. The next day his bracelet broke. I contacted customer service and Sloane took care of my email. They replaced my son's bracelt in no time free of charge! Service is awsome and very professional.

Thank you again

First of all, this is one of my favorite jewelry stores ever! I love their design and own a few of their ring sets. Last summer I also bought earrings from them and I loved them so much I literally wore them everyday. The clip on one of the earrings was a bit loose, but I thought maybe it’s still ok so I didn’t return them after the purchase. But a few weeks ago the clip just randomly opened up and my earring end up gone in the sink. I got so sad! So I reached out to the support and how happy I was when they told me they’d ship me a new pair!! I received it a few days later and now I’m wearing this set again every single day! Love the store and support!

Ordered a ring but ran into a small manufacturers defect so I contacted them and they took great care of me right away. Will continue to order from them in the future for sure!

These guys were awesome, super helpful, fast, and effective in an item return ( cool ring, just too small!) love their products and policies.

Top tier. The piece I recieved I have not seen anyone else, anywhere, do it better.

Schlechtester Service, den es gibt!
Eine Bestellung kam nie an und die andere kann nicht retourniert werden ohne selber erhebliche Kosten zu tragen. Design und Qualität mag gut sein, aber ich rate dennoch jedem ab hier zu bestellen. Vertraut mir🫡

Besides their wonderful & artful pieces,The customer service team is beyond helpful. 10/10

***UPDATE***
Vitaly PLEASE READ!!
Hello Vitaly. I placed an order with you before Christmas and this has becoming quite upsetting a difficult. I was very excited to wear pieces I ordered. When I got home I was very excited to get my package, then when I got home and noticed there was no package or note for me to collect from the postal shop I started to stress, I contacted the postal service who sent me an image of my parcel left out the front of my building which had me absolutely stunned. I looked around the front of the building frantically and could not find it. I have been quite offended that the blame of this has been placed on me, I saved my hard earned money and have been very patient given the circumstances. No one is taking the blame or helping me at all. The postal service said that it should have been sent via signed post for me to collect from the post office which it was not. Instead it was left out the front of a block of apartments. You’ve not offered me any help at all. I don’t want a refund or anything I just want what I paid for and ordered. Please can we resolve this as this has really caused me quite a bit of stress and upset. I have spoken with the post office numerous times who have stated they are sorry and have had a large amount of packages stolen, they have at no point said that there is any ‘proof’ my order was successfully delivered. Please just stop with this game and do the right thing. I am not a bad person and I don’t deserve this.

accidentally bought an item twice and customer support helped out quickly and painlessly!

SUCH AMAZING CUSTOMER SERVICE AND PRODUCTS TOTALLY RECOMMEND

Schlechte Qualität! Ring von VEU89015 bereits nach zwei Wochen kaputt. Der Stein hat sich komplett gelöst und ist abgefallen, trotz keiner Außeneinwirkung. Für den Preis absolut enttäuscht. Die Produkte sind sehr schön, werde aber wegen den Qualität nicht mehr bestellen.

Reklamation wurde bereits behoben! Vielen Dank:)

The professional feeling possessed by this team for an individual approach to the client makes this brand a high fashion brand. Full support, quick response to inquiries, measuredness, kindness, precise professional information make up the experience that I expect as a client in a relationship with a brand that produces items that represent personal style. Excellent experience.

Good service, good delivery, good product....what more is there to say ;)

Great delivery and always packed sublime. I wanted to make an adjustment to an order once and was helped super fast with both a call and email confirming the change.
The packaging is also very luxurious at still an affordable price.

I recently had an order arrive for two rings I bought. Unfortunately, somewhere along the line, one of the ring models was swapped and I received a different ring alongside one of the original models I ordered. Two emails and a quick pic to the support team and I had a new order number and shipping tracking for a replacement ring of the correct model. This took all of 5 minutes. Super efficient and helpful! Reasonable steps to prove issue and provide a happy outcome. I’m glad that Vitaly has great customer support staff to accompany a brand with amazing designs.

My necklace broke but they were super accommodating in helping me get a replacement. I was also very surprised on how fast they responded and was able to approve the replacement. I thought I would have to wait a day for a response, but it took less than an hour

Quick delivery, responsive customer support team and a nice selection of products.

Deeply disappointed, I had always wanted to try their chains and earrings and finally managed to put my thoughts together and placed a £400 order with the items I wanted.
After almost 1 week of waiting for my order to be shipped their customer support advised that they’re gonna have to reship the items since they don’t know what’s happened to my package, I said that’s fine and go ahead with the reshipping, a day later there’s another email saying that one of the items isn’t in stock and asked what do I wanna do about it. At this point I knew the items are not gonna arrive on time for my event so I asked them to cancel the ones not in stock, 3 days passed and I got yet another email from them saying that a different item isn’t in stock now!?!?!? Like honestly how hard is it to get up your chair and go check your stock, pack that thing and print a label and assure your customer that the reshipping is going to happen? So after all, over 2 weeks passed and they kept my money they wanted to know what I wanna do again? Obviously at this point I asked them to cancel the entire order and refund. without any proper explanation or apologies they sent an email saying here’s your money bye. (basically f off)!
Shocking organisation and truly awful service.
It would have been nice if they at least offered a compensation or send out the items with a discount at least after holding my £400 for over 2 weeks :/

Order did not arrive (tracking said it is in the mailbox but it was not), no help from the customer service.