Kritika was very professional and couldn’t help enough. I raised many questions and she was very knowledgeable and concise with her answers. She is a true asset to the company and made the experience... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We was recommend Viva and booking our holiday was tailored to our needs and requests. Vaibhav was very polite, caring and wanted to help us and is going keep in contact. We booked a very important fam... Toon meer
Bedrijf heeft geantwoord
We have booked our holidays with Viva cruises twice now and will continue to do so in the future .We go back to the same travel advisor Vaibhav , he was very very good indeed,really patient and looked... Toon meer
Bedrijf heeft geantwoord
VK quickly and politely responded to multiple enquiries. He was patient and reassuring and did everything he could to help us. VK went above and beyond to ensure that we had the best value package, in... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Cruise holidays are a wonderful way to see more of the world. And when you book with Viva Cruise, you’ll be spoilt for choice. Our great escapes on the ocean waves have been meticulously researched to bring you the best cruise liners and most beautiful destinations without breaking the bank. We work on the ethos of providing affordable luxury combined with first-class customer service at our heart. You can choose from different types of cruise holiday to suit your tastes and budget, including cruise and stay, all inclusive, cruise & rail, fly cruise or no fly cruise.
Contactgegevens
Central House, N3 1LQ, London, Verenigd Koninkrijk
- 0203 967 7576
- support@viva-cruise.co.uk
- viva-cruise.co.uk
4,9
Uitstekend
375 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Kritika a company asset.
Kritika was very professional and couldn’t help enough. I raised many questions and she was very knowledgeable and concise with her answers. She is a true asset to the company and made the experience enjoyable and easy whilst i was seeking information for my cruise/stay. Well done Kritika.
1 oktober 2026
Review zonder uitnodiging
Antwoord van Viva Cruise
Dear Dean,
Thank you for your lovely feedback! We’re delighted to hear that Kritika was professional, knowledgeable, and able to answer all your questions clearly. We’ll be sure to share your kind words with her.
We’re so pleased she could make your experience easy and enjoyable, and we hope you have a fantastic cruise and stay!
Kind Regards,
Team Viva Cruise
We booking was easy.
We booking was easy.
Malay your rep, guided me though the booking form,
very professionally.
1 oktober 2026
Antwoord van Viva Cruise
Thank you, Rita, for sharing your feedback! We’re pleased to hear that the booking process was easy and that Malay provided professional and helpful guidance throughout. We truly appreciate your kind words and wish you a wonderful trip! Warm Regards, Team VIVA Cruise
Booked our biggest holiday ever
We was recommend Viva and booking our holiday was tailored to our needs and requests. Vaibhav was very polite, caring and wanted to help us and is going keep in contact. We booked a very important family holiday and happy with our choice we ended up with. Thank you Vaibhav for making all the changes but we got there in the end
15 september 2026
Review zonder uitnodiging
Antwoord van Viva Cruise
Dear Ann,
We’re delighted to hear that Vaibhav was able to tailor your holiday to your family’s needs and requests. It’s wonderful to know that he was polite, caring, and patient throughout the changes, helping you reach an arrangement you’re happy with.
We’ll be sure to share your kind feedback with Vaibhav. We hope you and your family have an amazing holiday!
Kind Regards,
Team Viva Cruise
Madhav was very helpful in helping us…
Madhav was very helpful in helping us with our needs.
6 september 2026
Antwoord van Viva Cruise
Dear Gillian,
Thank you so much for your wonderful feedback! 😊 We’re delighted to hear that Madhav was so helpful and took the time to understand and assist with your needs. We truly appreciate your kind words and hope you have a fantastic cruise! 🚢✨
Warm Regards,
Team Viva Cruise
I love Viva Holidays and Viva Cruises …
I have booked a number of holidays with Viva Holidays. And they have ALL been amazing. This trip is the second cruise I have booked and both I have been looked after by Madhav . He remembered me from 2 years ago and the level of customer service is brilliant . He remembered the whole conversation from last time . He is absolutely brilliant !! I will be sure to ask for him on my next cruise booking .
6 september 2026
Antwoord van Viva Cruise
Dear Diane,
Thank you so much for your wonderful review! 🌟
We’re absolutely delighted to hear that you’ve had such amazing experiences with Viva Holidays and Viva Cruises, and it’s fantastic to know that Madhav was able to make your second cruise booking so special.
It’s wonderful to hear that he remembered you from your previous holiday and continued to provide the same high level of personal and attentive service. We’ll be sure to share your kind words with Madhav — we know he’ll be thrilled to hear them!
Thank you again for your continued trust and support. We look forward to helping you plan many more memorable holidays and cruises in the future! ✈️🚢
Warm regards,
Team Viva Cruise
Brilliant.
Vaibhav was amazing throughtout the booking process. He answered all questions and helped every step of the way. Very professional, kind and patient. Thankyou so much.
Not to mention he sold us a cracking a deal. Thankyou again :)
3 september 2026
Review zonder uitnodiging
Antwoord van Viva Cruise
Dear Respective Customer,
Thank you so much for your fantastic review! ⭐ We’re delighted to hear that Vaibhav made your booking experience so smooth and enjoyable. It’s wonderful to know that he was able to answer all your questions, guide you every step of the way, and find you a cracking deal too! 😊
We’ll be sure to share your lovely feedback with Vaibhav — we know he’ll be thrilled to hear it. We hope you have an amazing cruise and create plenty of unforgettable memories! 🚢✨
Warm regards,
Team Viva Cruise
Vabhian
Vabhian, was absolutely the best team member you have, he made it so easy, to book and chat too, im so happy he listened to everything i needed and was so simple to book my package deals. I'd like to express my appreciation and say thank you. I will definitely be booking another trip with him again.
Thank you
Sophena
2 september 2026
Review zonder uitnodiging
Antwoord van Viva Cruise
Hello Sophena,
Thank you so much, for your wonderful feedback! 😊
We’re delighted to hear that Vaibhav made the booking process easy and took the time to listen to everything you needed. 🌟
We truly appreciate your kind words and will be sure to share your appreciation with him.
We look forward to helping you book another amazing trip in the future! ✈️✨
Warm Regards,
Team VIVA Cruise
Wonderful, wonderful, wonderful
Vaibhav was wonderful start to finish. I had a lot of questions and changes to my plans and he dealt with it all in a very professional and friendly way. The holiday was booked with no hassle and we can’t wait for our big adventure
1 september 2026
Review zonder uitnodiging
Antwoord van Viva Cruise
Dear Jennifer,
Thank you so much, for your wonderful feedback! 😊
We’re delighted to hear that Vaibhav provided professional and friendly support throughout the entire process and was able to assist with all your questions and changes. 🌟
It’s great to know that your holiday was booked hassle-free, and we hope you have an amazing big adventure! ✈️🌍✨
Warm Regards,
Team Viva Cruise.
VK was great!
VK was knowledgeable, courteous and highly professional. Immediately located my friends booking from 2 years ago and created same bespoke package. Very efficient
27 augustus 2026
Review zonder uitnodiging
Antwoord van Viva Cruise
Dear Ms Alexandra,
Thank you so much for your wonderful review! 😊 We’re delighted to hear that VK was able to locate your previous booking and efficiently create the same bespoke package for you. Your kind words about their knowledge, professionalism, and courteous service mean a lot to us. 🌟
We truly appreciate your continued trust and look forward to helping you with many more wonderful holidays! ✈️🚢
Warm Regards,
Team Viva Cruise
Excellent booking experience
We have booked our holidays with Viva cruises twice now and will continue to do so in the future .We go back to the same travel advisor Vaibhav , he was very very good indeed,really patient and looked after us and nothing was to much trouble . A very professional and reliable service provided by Vaibhav as always.
11 augustus 2026
Review zonder uitnodiging
Antwoord van Viva Cruise
Thank you so much, Darren, for your fantastic review!
We’re delighted to hear that you’ve had another excellent booking experience with Viva Cruises. It’s wonderful to know that Vaibhav has continued to provide you with patient, professional, and reliable service.
We truly appreciate your continued trust and support, and we look forward to helping you plan many more wonderful holidays in the future! 🛳️🌍
Warm regards,
Team Viva Cruise
Great booking process with a great travel agent
Maddy was great putting are holiday together great service and communication between us both ,very smooth process
Thanks.
16 augustus 2026
Antwoord van Viva Cruise
Dear Gary,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Maddy provided you with great service and communication, and that you found the booking process smooth and easy.
We truly appreciate you taking the time to share your experience, and we’ll be sure to pass your kind words on to Maddy.
We hope you have a fantastic holiday!
Best Regards,
Team Viva Cruise
Stay and cruise holiday including memphis
Vaibhav was
Very helpful and answered all my qustions he wasnt pushy and allowed me plenty of time for me to decide prior to booking
5 augustus 2026
Review zonder uitnodiging
Antwoord van Viva Cruise
Dear Tracy,
Thank you for your wonderful feedback! 😊✨
We’re delighted to hear that Vaibhav was helpful, patient, and took the time to answer all your questions. 🌟 It’s great to know he provided a relaxed and supportive experience, allowing you to make your decision with confidence.
Wishing you an amazing stay and cruise holiday, with plenty of unforgettable memories along the way! 🚢✈️🌍
Best regards,
Team Viva Cruise
What a Guy.
To be quite honest about it the experience was absolutely first class thanks to Vaibhav. I think he's found his calling in life because he certainly went above and beyond. What a guy. Holiday booked.
22 juli 2026
Review zonder uitnodiging
Antwoord van Viva Cruise
Dear Peter,
Thank you so much for your amazing 5-star review! 😊
We're thrilled to hear that Vaibhav made your experience a first-class one. It's fantastic to know he went above and beyond to help you book your holiday. Your generous feedback truly means a lot, and we'll make sure your kind words are shared with him.
Thank you for choosing us. We hope you have a wonderful holiday and can't wait to assist you again in the future! ✈️🌍💙
Kind Regards,
Team Viva Cruise
Excellent; ask for VK personally for the best service.
VK quickly and politely responded to multiple enquiries. He was patient and reassuring and did everything he could to help us. VK went above and beyond to ensure that we had the best value package, including cabin choice and gave us lots of helpful tips about un/necessary extras as well as advice on the countdown to our cruise.
18 juli 2026
Review zonder uitnodiging
Antwoord van Viva Cruise
Hi Stratford,
Thank you for your fantastic feedback.
We’re delighted to hear about your experience with Vaibhav Khanna. It’s wonderful to know that he was able to provide helpful advice, reassurance, and support in finding the best value cruise package for you.
We’ll be sure to share your kind words with Vaibhav — he’ll be thrilled to know his efforts were appreciated.
Thank you for choosing Viva Cruise, and we wish you an amazing cruise experience.
Warm regards,
Team Viva Cruise
Its always a pleasure to speak to…Viabhav
Its always a pleasure to speak to Viabhav . Hes so helpful . I have used them 5 times and Viabhav goes above and beyond. This time everything was decided quick but previous holidays he always changes what ever I ask for and his customer service is a credit to your company He always gives a personal touch and even checks on you when you get back which he doesn't need to because he has had the booking. If you ever need help booking a cruise flights hotel hes the man 👨 thank you Viabhav 😊
17 juli 2026
Review zonder uitnodiging
Antwoord van Viva Cruise
Dear Jayne,
Thank you so much for your wonderful review! 😊
We're delighted to hear that Vaibhav has consistently provided you with such exceptional service. It's fantastic to know that his helpfulness, dedication, and personal touch have made each of your experiences memorable. Going above and beyond for our customers is exactly what we strive for, and your kind words are a great encouragement to our team.
We're truly grateful for your continued trust in us over the years and look forward to helping you plan many more amazing holidays and cruises in the future! 🚢✨
Warm Regards,
Team Viva Cruise
Supportive
So far my experience with Viva Cruise has been very positive. Madhav is very attentive and extremely supportive/helpful, throughout the process of booking this holiday.
He is extremely patient and has shown a willingness to help and that nothing is too much in regards to any changes in your holiday. This in turn makes you feel listened too
19 mei 2026
Antwoord van Viva Cruise
Dear Viola,
Thank you so much for your wonderful review! 🌟
We're delighted to hear that you've had such a positive experience with Viva Cruise. It means a great deal to know that Madhav's attentiveness, patience, and dedication made your booking process smooth and enjoyable. We'll be sure to pass along your kind words to him—he'll be thrilled to know his support and willingness to help made you feel valued and listened to. 😊
Thank you for choosing Viva Cruise. We wish you an incredible holiday and look forward to being part of your future travel adventures! 🚢✨
Warm Regards,
Team Viva Cruise
Wow, a great deal and experience, Vaibhav was great
Wow, an excellent service from Vaibhav, He really did a great job, explained everything to the T, I have full faith that everything will be perfect.
Also I feel we have got a great price for the 16night trip to Las Vegas, LA, Hawaii and finally San Francsico.
2 juli 2026
Review zonder uitnodiging
Antwoord van Viva Cruise
Dear Phil,
Thank you so much for your wonderful review! 😊
We're delighted to hear that Vaibhav provided you with such excellent service and took the time to explain everything clearly, giving you complete confidence in your upcoming holiday. It's also fantastic to know that you're happy with the great value you received for your incredible 16-night trip to Las Vegas, Los Angeles, Hawaii, and San Francisco. 🌴✈️🌆
Your kind words mean a great deal to us, and we'll be sure to pass your compliments on to Vaibhav. Thank you for choosing Viva Cruise—we hope you have an unforgettable holiday filled with amazing experiences! ✨
Warm Regards,
Team Viva Cruise
it was really easy to deal with madi…
it was really easy to deal with madi who really helped us ind a great cruise at a great price
21 juni 2026
Antwoord van Viva Cruise
Dear Edward,
Thank you so much for your wonderful review! 😊
We're delighted to hear that Madi made the booking process easy and helped you find a fantastic cruise at a great price. Providing friendly, efficient, and helpful service is what we strive for, and it's great to know that Madi delivered such a positive experience.
We truly appreciate your kind words and thank you for choosing us for your holiday plans. 🚢✨
We hope you have an amazing cruise and look forward to assisting you with your future travels!
Warm Regards,
Team Viva Cruise
Vaibhav was absolutely amazing
Vaibhav was absolutely amazing, so knowledgeable, efficient and couldn’t do enough for us whilst booking the holiday, he went the extra mile to ensure we got every small detail just so.
Will we always go to Vaibhav for future holidays
8 juni 2026
Review zonder uitnodiging
Antwoord van Viva Cruise
Dear Charlotte,
Thank you so much for your fantastic feedback! 😊
We are absolutely delighted to hear about your experience with Vaibhav. Providing knowledgeable, efficient, and attentive service is something we strive for, and it is wonderful to know that Vaibhav went the extra mile to ensure every detail of your holiday booking was just right. 🌟
Your kind words and trust mean a great deal to us. We will be sure to pass on your compliments to Vaibhav, who will be thrilled to know that his efforts made such a positive impact on your booking experience.
Thank you for choosing us, and we look forward to helping you create many more memorable holidays in the future. ✈️😊
Warm Regards,
Team Viva Cruise
⭐⭐⭐⭐⭐ Outstanding Service from Vaibhav!
⭐⭐⭐⭐⭐ Outstanding Service from Vaibhav!
We cannot thank Vaibhav enough for helping us plan our dream holiday to Australia. From our very first conversation, he took the time to understand exactly what we were looking for and worked tirelessly to create the perfect itinerary.
His knowledge, professionalism and attention to detail have been exceptional throughout. Nothing was ever too much trouble, and he was always happy to answer our questions, explore alternatives and make adjustments to ensure we were completely happy with every aspect of the trip.
What really stood out was his patience and commitment to finding the best possible options for us. Planning a long-haul, once-in-a-lifetime holiday can be daunting, but Vaibhav made the whole experience enjoyable, straightforward and stress-free.
We are absolutely thrilled with the holiday package he has put together and are counting down the days until we depart. We would highly recommend Vaibhav to anyone looking for outstanding customer service and expert travel advice.
A truly first-class experience from start to finish. Thank you, Vaibhav!
2 juni 2026
Review zonder uitnodiging
Antwoord van Viva Cruise
Dear Eileen,
Thank you so much for your incredible review! 😊
We are absolutely delighted to hear about your experience with Vaibhav and how he helped bring your dream holiday to Australia to life.✨
Your kind words about his knowledge, professionalism, attention to detail, and dedication mean a great deal to us. We are especially pleased to hear that he took the time to understand your needs, answer your questions, and ensure every aspect of your itinerary was tailored perfectly for you.
Planning a once-in-a-lifetime trip should be exciting, and we're thrilled that Vaibhav was able to make the process smooth, enjoyable, and stress-free from start to finish. 🌏✈️
We will be sure to pass on your wonderful feedback to him, as recognition like this truly makes all the hard work worthwhile.
Thank you for trusting us with such a special holiday and for your recommendation. We hope you have an unforgettable time in Australia and create memories that will last a lifetime! 🦘🌟
Warm Regards,
Team Viva Cruise
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.