Kritika was very professional and couldn’t help enough. I raised many questions and she was very knowledgeable and concise with her answers. She is a true asset to the company and made the experience... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We was recommend Viva and booking our holiday was tailored to our needs and requests. Vaibhav was very polite, caring and wanted to help us and is going keep in contact. We booked a very important fam... Toon meer
Bedrijf heeft geantwoord
We have booked our holidays with Viva cruises twice now and will continue to do so in the future .We go back to the same travel advisor Vaibhav , he was very very good indeed,really patient and looked... Toon meer
Bedrijf heeft geantwoord
VK quickly and politely responded to multiple enquiries. He was patient and reassuring and did everything he could to help us. VK went above and beyond to ensure that we had the best value package, in... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Cruise holidays are a wonderful way to see more of the world. And when you book with Viva Cruise, you’ll be spoilt for choice. Our great escapes on the ocean waves have been meticulously researched to bring you the best cruise liners and most beautiful destinations without breaking the bank. We work on the ethos of providing affordable luxury combined with first-class customer service at our heart. You can choose from different types of cruise holiday to suit your tastes and budget, including cruise and stay, all inclusive, cruise & rail, fly cruise or no fly cruise.
Contactgegevens
Central House, N3 1LQ, London, Verenigd Koninkrijk
- 0203 967 7576
- support@viva-cruise.co.uk
- viva-cruise.co.uk
4,9
Uitstekend
375 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Viva Enjoy - River Cruise - Superb !!
We had the most memorable 2 week River Cruise on the Viva Enjoy cruise ship from Amsterdam to Budapest. From start to finish they exceeded our expectations. The accomodation, food, friendly staff, drinks and attention to detail was 5 STAR ! Everything about this trip was brilliant. I would highly recommend this Cruise line and especially this particular Cruise route. Our memories with Viva will be cherished for many years and a huge thank you to them.
26 mei 2026
Review zonder uitnodiging
Antwoord van Viva Cruise
Dear Brent,
Thank you for your wonderful review and for sharing your experience with us.
We are thrilled to hear that your two-week river cruise from Amsterdam to Budapest aboard the Viva Enjoy exceeded your expectations. It is especially rewarding to know that you enjoyed the accommodation, dining, attentive service, drinks, and the overall experience onboard. Our team works hard to create memorable journeys, and your kind words mean a great deal to us.
Thank you for your recommendation and for choosing to travel with Viva Cruises. We are honoured to have been part of such special memories and look forward to welcoming you onboard again for another unforgettable adventure in the future.
Warm regards,
Team Viva Cruise
Antwoord van Viva Cruise
Dear Customer,
Thank you so much for your kind words! 😊
We’re delighted to hear that Madhav was able to assist you and provide great support throughout your booking experience with Viva. Your feedback truly means a lot to us 🌟
We look forward to helping you plan another wonderful trip in the future! ✈️😊
Kind Regards,
Team Viva Cruise
Kritika at Viva Cruise the best!
From the outset Kritika at Viva Cruises was absolutely brilliant, she listened to what we wanted and delivered above and beyond our expectations - a multicentre holiday with a cruise to finish which was so effortless organised, itineraries were send adjusted and tweaked without hesitation, a great deal and a free upgrade to boot !! highly recommend viva cruises and in particular Kritika
25 mei 2026
Review zonder uitnodiging
Antwoord van Viva Cruise
Dear Mark,
Thank you so much for your amazing feedback! 😊
We’re absolutely delighted to hear that Kritika provided such outstanding service and helped create a seamless multicentre holiday and cruise experience for you.
It’s wonderful to know that she listened carefully to your preferences, accommodated all the itinerary adjustments without hesitation, and exceeded your expectations with a great deal and complimentary upgrade ✨🚢✈️
Your kind recommendation truly means a lot to us, and we will be sure to share your lovely words with Kritika. We hope you have an unforgettable holiday filled with wonderful memories 🌍💙
Kind Regards,
Team Viva Cruise
This is the 2nd time we have booked a…
This is the 2nd time we have booked a cruise through Viva Cruises. The service is excellent and Vicky who has helped us with this cruise, has gone above and beyond, and everything we have asked for , he has managed to sort it all, we are very pleased with everything, I would highly recommend Viva Cruise.
25 mei 2026
Review zonder uitnodiging
Antwoord van Viva Cruise
Dear Sean,
Thank you so much for your wonderful review! 😊
It’s fantastic to hear that this is your second time booking a cruise with Viva Cruise and that you continue to have such a positive experience ✨ We’re especially pleased to know that Vicky went above and beyond to help with your cruise and was able to sort everything you asked for.
Your recommendation truly means a lot to us, and we’re delighted that you’re so pleased with the service received. We look forward to helping you plan many more amazing cruises in the future! 🚢🌍
Best Regards,
Team Viva Cruise
Vaibhav is the best :)
Vaibhav is the best :)
Second time he is helping us to organize the best holiday for us .
Thank you Vaibhav!
21 mei 2026
Review zonder uitnodiging
Antwoord van Viva Cruise
Hi Teodora,
Thank you so much for your lovely feedback. We’re truly delighted to hear that Vaibhav was once again able to help you organise the perfect holiday experience.
Your continued trust and support mean a great deal to us, and we will be sure to share your kind words with Vaibhav. It’s always a pleasure assisting you, and we look forward to helping you create many more wonderful travel memories in the future.
Warm regards,
Team Viva Cruise
Thank you Vaibhav and Viva holidays
I can only thank Vaibhav for his patience, expertise and assistance in helping us book our holiday. He helped us at each step and ensured we were booking the right choices to help us have the best experience holiday. It is our dream holiday and a few more ticks off our bucket list- thank you
2 mei 2026
Review zonder uitnodiging
Antwoord van Viva Cruise
Dear Customer,
Thank you so much for your wonderful feedback! 😊
We’re absolutely delighted to hear about your positive experience with Vaibhav. His patience, expertise, and dedication to guiding you through each step truly reflect the level of service we strive to provide. It’s fantastic to know that he was able to help you make the right choices and bring you closer to your dream holiday — ticking off those bucket list moments is what it’s all about! 🌍✨
We’ll be sure to share your kind words with Vaibhav — it will certainly make his day! 🌟
Wishing you an incredible journey filled with unforgettable memories. If you need any further assistance, we’re always here for you.
Warm regards,
Team Viva Cruise
I just wanted to say a huge thank you…
I just wanted to say a huge thank you to Vaibhav at Viva Holidays for everything he has done to organise our holiday. It wasn’t the simplest booking, but he handled it brilliantly and took all the stress away from us. We’re so grateful for your help Vaibhav x
30 april 2026
Review zonder uitnodiging
Antwoord van Viva Cruise
Dear Claire,
Thank you so much for your lovely feedback! 😊
We’re absolutely delighted to hear that Vaibhav was able to make your booking experience smooth and stress-free, even with the complexities involved. He truly goes above and beyond, and your kind words will mean a lot to him 🙌
We really appreciate you taking the time to share your experience, and we’re so glad we could help organise your holiday 🌍✈️
Wishing you an amazing trip, and we look forward to assisting you again in the future!
Kind Regards,
Team Viva Cruise
The personal service from Vaibhav
The personal service and recommendations that were made were really helpful while at the same time taking into account out budget in order to get the best value for money.
14 april 2026
Review zonder uitnodiging
Antwoord van Viva Cruise
Dear Saira,
Thank you so much for your wonderful feedback! 😊
We’re delighted to hear that Vaibhav’s personal service and thoughtful recommendations made such a positive impact on your experience. It’s great to know that he was able to find options that suited your budget while still delivering excellent value for money✨
Your kind words truly mean a lot to us, and we’ll be sure to pass along your appreciation to him.
We look forward to assisting you again in the future! 🌍✈️
Warm Regards,
Team Viva Cruise
I have been all over the world with…cruise and stay
I have been all over the world with many many different travel companies,I would like to say that viva cruise are by a mile the best travel company I have ever dealt with,I was looking at a cruise and stay holiday for 3 nights at Niagara Falls,the Amtrak train to New York,3 nights in New York,then over night in Miami then a cruise from Miami to Aruba,Bonaire and Curacao then back to Miami for the flight back to England,quite a package so when I inquired I was given advice and recommendations that enhanced my package,the flights with British airways were superb and the American Airlines from New York was fantastic,the hotels which vaibhav selected were fantastic,the Sheraton Fallsview in Niagara we had a view of the whole of the falls rainbow the American part of the falls and the horseshoe falls the Canadian part,the Edison hotel in York was 50 yards from Times Square and the free breakfast was really good,the cruise on the carnival horizon was really good,overall it was a good package and when I had a question any of the agents were honest,polite and very knowledgeable and gave a honest opinion to which I took their advice and can honestly say in every case their advice was better than my opinion,I would advise anyone looking for a package like this just trust me and contact viva cruise,any of the agents you get can be trusted and do their very best to get the best package,thankyou
15 februari 2026
Review zonder uitnodiging
Antwoord van Viva Cruise
Dear Les,
Thank you so much for taking the time to share such a detailed and wonderful review. We are truly delighted to hear that your experience with Viva Cruise exceeded your expectations and that you enjoyed every part of your journey—from Niagara Falls and New York to Miami and your Caribbean cruise 🌎✈️🚢
It’s fantastic to know that the flights, hotels, rail travel, and cruise all came together to create a memorable and seamless holiday for you. We’re especially pleased that the hotel selections, including the Sheraton Fallsview and the Edison Hotel near Times Square, added to the overall enjoyment of your trip. Your kind words about our team’s honesty, knowledge, and dedication—particularly the recognition of Vaibhav’s efforts—mean a great deal to us 😊
Our goal is always to provide honest guidance and carefully curated travel experiences, so it’s incredibly rewarding to hear that our recommendations helped enhance your package and made your journey even better than expected.
Thank you once again for your trust and for recommending us to fellow travellers. We truly appreciate your support and look forward to helping you plan many more unforgettable adventures in the future 🌟
Warm regards,
Team Viva Cruise
Kritika was very helpful and…
Kritika was very helpful and knowledgeable. I made the holiday booking over the phone. She made the booking for our holiday seamless.
Highly recommended.
12 maart 2026
Review zonder uitnodiging
Antwoord van Viva Cruise
Dear Sandra,
Thank you for your kind feedback! 😊
We’re delighted to hear that Kritika was helpful and knowledgeable while assisting you with your holiday booking. It’s great to know that she was able to make the booking process smooth and seamless over the phone.
Your recommendation truly means a lot to us, and we will be sure to share your appreciation with Kritika. ✨
We hope you have a wonderful holiday and create many amazing memories! If you need any assistance in the future, we’ll always be happy to help. ✈️🌍
Kind regards,
The Viva Cruise Team
We spoke with Madhav who went through…
We spoke with Madhav who went through all the details meticulously and explained what was required and what upgrades were available. He answered all our questions and confirmed the booking details to ensure everything met our needs.
10 maart 2026
Antwoord van Viva Cruise
Hi JPR,
Thank you for taking the time to share your experience! We’re glad to hear that Madhav was able to walk you through the details so thoroughly and provide clear explanations about the requirements and available upgrades. It’s great to know he answered all your questions and ensured the booking details matched your needs.
Your feedback means a lot to us, and we’ll be sure to pass along your kind words to Madhav. 😊 We appreciate your trust and look forward to assisting you again in the future!
Warm regards,
Team Viva Cruise
Vaibhav is a very attentive agent
Vaibhav is a very attentive agent. I felt comfortable booking with him. I was very impressed by his level of detail and willingness to take time to guide me through the full process and he seemed sincerely interested in ensuring we booked exactly what we were looking for. Thank you Vaibhav, good job
7 maart 2026
Review zonder uitnodiging
Antwoord van Viva Cruise
Dear Simon,
We’re delighted to hear about your positive experience with Vaibhav. It’s wonderful to know that his attentive approach, attention to detail, and willingness to guide you through the entire process helped make you feel comfortable and confident with your booking. 🌟
At Viva Cruise, we always aim to ensure our customers feel fully supported while planning their trips, so it’s fantastic to hear that Vaibhav took the time to understand exactly what you were looking for and helped make the experience smooth and enjoyable. 🚢
Your kind words will certainly be shared with him — feedback like yours truly motivates our team to keep delivering the best possible service. 🙌
Thank you again for choosing us and for taking the time to share your experience.
Warm regards,
Team Viva Cruise
Kritika has been absolutely amazing…
Kritika has been absolutely amazing,she couldn't be any more helpful patient and knowledgeable. Kritika found me lots of different alternatives and as many price reductions as feasible possible
Unfortunately we had to stall booking till a later date, but Kritika and Viva cruise will be our first choice when we are ready to book.
Highly recommended
7 maart 2026
Review zonder uitnodiging
Antwoord van Viva Cruise
Dear Julie,
We’re absolutely delighted to hear about your positive experience with Kritika. It’s fantastic to know that she was able to support you with patience, knowledge, and by exploring a variety of alternatives and price options to help find the best possible choices for you. 🌟
At Viva Holidays, we always strive to ensure our customers feel well informed and supported while planning their travels, so your kind words truly mean a lot to us. Even though the booking has been paused for now, we’re very pleased to hear that we’ll be your first choice when you’re ready to book, and we’ll be more than happy to assist you again when the time comes. ✈️🚢
We will also be sure to pass your lovely feedback on to Kritika — it will certainly make her day! 🙌
Thank you again for your recommendation and for taking the time to share your experience.
Warm regards,
Team Viva Cruise
Great company
Kritika was most helpful today and I’m so grateful for the advice and support given. Nothing was too much trouble, thank you
7 maart 2026
Review zonder uitnodiging
Antwoord van Viva Cruise
Dear Mrs Wrightb,
We’re absolutely delighted to hear that Kritika was able to assist you and provide the advice and support you needed. Your kind words mean a lot to us, and it’s fantastic to know that she made your experience a positive one. 🌟
At Viva Holidays, we always strive to ensure our customers feel supported every step of the way, so it’s lovely to hear that nothing was too much trouble and that you felt well looked after. I will be sure to pass your kind comments on to Kritika — it will truly make her day! 🙌
Thank you again for taking the time to share your experience, and we look forward to assisting you with your future holidays. ✈️🌴
Warm regards,
Team Viva Cruise
Very friendly and helpful
Vaibhav is very friendly and helpful.
Very responsive.
Instant reply.
27 februari 2026
Review zonder uitnodiging
Antwoord van Viva Cruise
Dear Winnie,
Thank you so much for your lovely feedback! 🌟
We’re delighted to hear that Vaibhav was friendly, helpful, and so responsive throughout your experience. Providing quick and attentive service is very important to us, and it’s wonderful to know this made a difference 😊
We look forward to assisting you on your next adventure ✈️🌍
Have a fantastic holiday! 🎉
Best Regards,
Team Viva Cruise
Vaibhav was very knowledgable and…
Vaibhav was very knowledgable and helpful. He was able to offer upgrades to enhance the trip.
26 februari 2026
Review zonder uitnodiging
Antwoord van Viva Cruise
Dear Paul,
Thank you so much for your wonderful feedback! 😊
We’re delighted to hear that Vaibhav was knowledgeable and helpful throughout your booking experience. It’s fantastic to know that the upgrade options he suggested helped enhance your trip — that’s exactly the kind of personalised service we aim to provide! 🚢✨
Your kind words truly mean a lot to our team, and we’ll be sure to pass your compliments on to Vaibhav.
We wish you an incredible voyage and look forward to assisting you again in the future! 🌊
Warm regards,
Team Viva Cruise
I highly recommend Vaibhav/Viva Cruise
I highly recommend Vaibhav - VK! He has been amazing, pleasant, patient, friendly and very helpful in getting us booked on our holidays.
We felt looked after and he did his utter most best to answer questions we had.
What I liked about Vaibhav - VK is, his professionalism. A wonderful rep and company. Thank you
25 februari 2026
Review zonder uitnodiging
Antwoord van Viva Cruise
Dear Kay,
Thank you so much for your wonderful review! 😊
We’re delighted to hear that Vaibhav (VK) provided you with such amazing service. His professionalism, patience, and dedication to ensuring our customers feel supported are exactly what we strive for our company. It’s great to know you felt well looked after and that all your questions were handled with care.
Your kind words truly mean a lot to us and will certainly be shared with Vaibhav — feedback like yours motivates our team to continue delivering exceptional service. ✨
We look forward to helping you plan many more memorable holidays in the future!
Warm Regards,
Team Viva Cruise
An asset to the company
This is my 4th cruise, all booked through different cruise operators. I had originally got back to the last company booked with however after a bad sales pitch and a rude young man I chose not to book. Yesterday I called viva and spoke to Vaibhav ! From the off he was polite listened to my requests, advised me on the best thing to do to get the best options at the right price. He was patient and nothing was too much trouble. He went out his way to let all parties know this trip is for a ‘Big Birthday’ and even suggested travelling a day earlier so I can enjoy the actual day rather than travelling on it. No surprise I booked there and then. Vaibhav you are an asset to your company. Thank you.
14 februari 2026
Review zonder uitnodiging
Antwoord van Viva Cruise
Dear Joanne,
Thank you so much for your wonderful review! 🌟
We’re absolutely delighted to hear about your experience with Vaibhav. From listening carefully to your plans to suggesting thoughtful touches for your ‘Big Birthday’ celebration 🎉, it’s fantastic to know he helped make the booking process smooth, enjoyable, and stress-free.
We’re especially pleased that his patience, professionalism, and attention to detail made such a positive impression — that’s exactly the level of service we strive to provide every time. 💙
Thank you for choosing to book with us for your special cruise. We hope you have the most amazing celebration at sea, and we’ll be here if you need anything at all before you travel! 🚢✨
Best Regards,
Team Viva Cruise
VK was knowledgeable patient and very…
VK was knowledgeable patient and very helpful.
12 februari 2026
Review zonder uitnodiging
Antwoord van Viva Cruise
Dear Jannich,
Thank you so much for taking the time to share your kind feedback! 🌟
We’re absolutely delighted to hear that VK - Vaibhav Khanna was knowledgeable, patient, and very helpful throughout your booking experience. Providing clear guidance and dedicated support is exactly what we strive for, and your words truly mean a lot to us.
We’ll be sure to pass on your lovely comments to VK — it will certainly make his day! 😊
We look forward to assisting you again with your future travel plans.
Warm regards,
Team Viva Cruise
Great service and Vaibhav was so…
Great service and Vaibhav was so helpful with sorting everything out for us very good service and would use this company again
7 februari 2026
Review zonder uitnodiging
Antwoord van Viva Cruise
Dear Abby,
Thank you so much for your lovely feedback! 😊
We’re really pleased to hear that Vaibhav was so helpful and able to sort everything out for you smoothly. Providing great service is what we aim for, and your kind words truly motivate our team. 🌟
We’d be more than happy to assist you again in the future and look forward to planning another great experience for you! ✨
Warm Regards,
Team Viva Cruise
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.