Kritika was very professional and couldn’t help enough. I raised many questions and she was very knowledgeable and concise with her answers. She is a true asset to the company and made the experience... Toon meer
Bedrijf heeft geantwoord
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We was recommend Viva and booking our holiday was tailored to our needs and requests. Vaibhav was very polite, caring and wanted to help us and is going keep in contact. We booked a very important fam... Toon meer
Bedrijf heeft geantwoord
We have booked our holidays with Viva cruises twice now and will continue to do so in the future .We go back to the same travel advisor Vaibhav , he was very very good indeed,really patient and looked... Toon meer
Bedrijf heeft geantwoord
VK quickly and politely responded to multiple enquiries. He was patient and reassuring and did everything he could to help us. VK went above and beyond to ensure that we had the best value package, in... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Cruise holidays are a wonderful way to see more of the world. And when you book with Viva Cruise, you’ll be spoilt for choice. Our great escapes on the ocean waves have been meticulously researched to bring you the best cruise liners and most beautiful destinations without breaking the bank. We work on the ethos of providing affordable luxury combined with first-class customer service at our heart. You can choose from different types of cruise holiday to suit your tastes and budget, including cruise and stay, all inclusive, cruise & rail, fly cruise or no fly cruise.
Contactgegevens
Central House, N3 1LQ, London, Verenigd Koninkrijk
- 0203 967 7576
- support@viva-cruise.co.uk
- viva-cruise.co.uk
4,9
Uitstekend
375 reviews
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Fantastic service by Ritu and Dhaval
22 januari 2024
Antwoord van Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
EXCELLENT SERVICE
Had a good booking experience with Kritika to help us through the process.
We had a group booking of 4 people so everyone had many questions and she talked us through everything.
There was even stuff we forgot to ask or mentioned we needed after booking, and Kritika always responded.
Very impressed with the service so far, but we don't travel till November.
19 januari 2024
Antwoord van Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Kritika was very good at making our…
Kritika was very good at making our holiday tailor made to suit our needs she was also very calm wen we ad a hiccup wth the payment
3 januari 2024
Antwoord van Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Excellent and prompt response
Excellent and prompt response. Excellent help from Kritika .
2 januari 2024
Antwoord van Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Thankyou Vaibhav, you were really helpful.
Vaibhav was really helpful, friendly and knowledgeable. The process and proposals were clear. We weren't rushed. We were able to take our time over a few days to plan the best trip for us. I would definitely recommend using this expertise, all of the holiday is planned together and therefore protected by ABTA for extra protection.
4 december 2023
Antwoord van Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Lake Garda and cruise
Kritika was very helpful and made the booking a pleasant experience
26 december 2023
Antwoord van Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
New York, Miami, Mexico, Niagara-May2024.
The planning our May 2024 cruise trip was handled under the expert care of Porsche & Rose. I have never booked a holiday like this before and I was very unsure. Porsche was brilliant, knowledgable and able to answer all of my questions, providing me with every bit of information I needed to go ahead and book. A real pleasure to deal with them throughout. They were making sure we got the deal that we needed. Rose provided me with so much info even on Saturday and Sunday we chat and she was easily available on the phone during the weekend. I can’t wait for 2024,You are both a five star! ⭐️⭐️⭐️⭐️⭐️
28 november 2023
Review zonder uitnodiging
Antwoord van Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Excellent experience very professional …
Excellent experience very professional gentleman call vaibhav. Sorted everything for me
25 november 2023
Antwoord van Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Easy booking process well dealt with by…
Easy booking process well dealt with by friendly staff
3 november 2023
Easy booking
Porsche, my senior leisure expert was so helpful. She was able to answer all my questions & made the booking an easy & comfortable process. Highly recommended.
18 november 2023
Excellent communication and made our…
Excellent communication and made our booking very easy . Thank you
8 november 2023
Antwoord van Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
So helpful and very polite nothing too…
So helpful and very polite nothing too much trouble excellent customer service vaibhav
8 november 2023
Antwoord van Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Porsche Silver - Dubai Cruise
I was so impressed by Porsche Silver with the way she handled our enquiry. She listened, understood and tailored the cruise according to our needs. She was very knowledgeable, always polite when discussing or asking what we did not understand. She booked an amazing holiday for us, looking forward to going on this cruise. I would recommend Viva cruise to family and friends. The whole department is absolutely incredible. Thanks again Porsche. 5 star ⭐️ . Will be booking any future Cruises with Viva ..
7 november 2023
Antwoord van Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Struggled with online payment.
Struggled with online payment.
Porsche our travel guide agent worked very hard to put together our plan
21 oktober 2023
Antwoord van Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Our agent Madhav was excellent
Our agent Madhav was excellent, very knowledgeable and helpful, a very professional person, the service provided was wonderful, tailored to our needs
22 oktober 2023
Review zonder uitnodiging
Antwoord van Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Booking Experience
Haven’t been on the holiday yet so can only review booking experience so far. Kritika was great, very patent in answering questions, changing hotels and building the package we wanted. Can’t fault service, and if holiday and everything else goes as smoothly as the booking process we’ll be very happy!
21 oktober 2023
Antwoord van Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Great booking service!
As I haven't actually had my holiday yet, I can't write a full review for viva cruise. The only thing I can say is that Porsche was great when it came to researching and adding everything that we wanted included. She was in contact regularly to check if there was anything else she could help with and was always very happy, friendly and seemed quite knowledgeable. I will write a full review once I have actually had the holiday.
13 oktober 2023
Antwoord van Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
What a great holiday!!
What a great holiday!!
We booked this trip/holiday for my wife and my joint 60th birthday with Viva-cruise. We looked at a similar packages with other travel companies and due to the very competitive cost and the extremely good communication we booked them.
I dealt with Madhav Thacker who is very good at his job, offering many suggestions and helpful advise along the way, even after making this booking with him. It gave my wife and total reassurance,, our money was well spent!
Our 18 day trip included stays in Las Vegas, LA, a 7 day Mexican Riviera cruise, back to LA and then San Francisco. All the international and the two internal flights were also arranged by Madhav from Viva-cruise.
Both the international flights and internal connecting flights were perfect and well organised.
Well done Viva- cruise and especially Madhav Thacker a great job. My wife and I were so pleased with everything you arranged for us
we both had a fantastic time !!!
We will certainly be using Viva-cruise in the near future.
Vaughan and Wendy
11 september 2023
Review zonder uitnodiging
Antwoord van Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Porsche was fantastic
Porsche was fantastic, she sorted out our holiday and gave us some great insight to the destinations as she had been there before! Can’t wait to go in 2025!
9 oktober 2023
Antwoord van Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
This company was helpful and called to…
This company was helpful and called to help and advise. I will write more on return from my holiday.
28 september 2023
Antwoord van Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
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