I decided to return the shoes I ordered and the team was very helpful with my request. They responded to every email quickly so I was able to complete the steps needed to return the package to them.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Ordered a henley shirt. Took 3 weeks to arrive. The fabric was supposed to be cotton. Its more like polyester - shiny or shiffon. The neck of the shurt isnt cut right, almost as if too much material,... Toon meer
Bedrijf heeft geantwoord
Poor quality goods. Branding implies a London-based retailer. Only after purchase did I discover that returns must be sent to China at the customer’s expense — this was not clearly disclosed at ch... Toon meer
Bedrijf heeft geantwoord
Didn’t expect much at first but the julian jacket actually surprised me. The material feels sturdy and it looks good with casual outfits. Customer service was helpful when I asked about sizing as well... Toon meer
Bedrijf heeft geantwoord
2,3
Slecht
27 reviews
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Excellent
Excellent, had an issue with delivery which the team sorted promptly and efficiently.
Great service. Thanks
16 december 2025
Review zonder uitnodiging
Antwoord van Vivano London
Dear Terry,
Thank you very much for taking the time to share your experience with us. We’re delighted to hear that, despite the delivery issue, our team was able to resolve everything promptly and efficiently. Providing reliable and responsive service is very important to us, so your kind words mean a lot.
If you ever need any further assistance, please don’t hesitate to reach out — we’re always happy to help. You can contact us directly at info@vivano-london.uk
.
Best regards,
The Vivano Team
Delivery times several days late.
I ordered a hat for a Christmas present on 9/12/25. The estimated delivery time was up to ten days so should have arrived on the 19/12/25. It arrived on the 27/12/25 so I could not give it to my partner on Christmas Day.
I read other reviews where the delivery time was late but they had five more days to deliver it by Christmas Day after their delivery date.
I complained to Vivano and all they could do was apologise. That is not good enough- I want an explanation.
27 december 2025
Review zonder uitnodiging
Antwoord van Vivano London
Dear Ian,
Thank you for taking the time to share your experience with us. We’re very sorry to hear that your order arrived later than expected and that this affected your Christmas plans — we completely understand how disappointing that must have been, especially when the item was intended as a gift.
We appreciate you raising this and we want to clarify the situation. As outlined in our shipping policy, delivery times are estimates and can occasionally be affected by external factors, particularly during peak periods such as the Christmas season. You can find the full details here:
https://vivano-london.uk/policies/shipping-policy
That said, we understand that this does not change the inconvenience you experienced. We have taken your feedback seriously and are reviewing how delivery expectations are communicated so we can be clearer and avoid similar situations in the future.
If you would like us to look into your specific order in more detail or if you need further clarification, please don’t hesitate to contact us directly at info@vivano-london.uk
. We’re always happy to help.
Kind regards,
The Vivano Team
The scarf I ordered is beautiful
The scarf I ordered is beautiful. Soft, warm and with a delicate side pattern. My problem is with the length of time delivery took. The website is not clear on how long it takes packages to arrive. I had to go out and buy another present as scarf did not arrive on time for a birthday. It just made it for Xmas.
26 december 2025
Review zonder uitnodiging
Antwoord van Vivano London
Dear Mary,
Thank you for taking the time to share your feedback with us. We’re really happy to hear that you loved the scarf itself and found it soft, warm, and beautifully detailed.
At the same time, we’re sorry to hear about the delivery timing and the inconvenience it caused, especially as it was meant to be a birthday gift. We completely understand how disappointing that can be. We appreciate you pointing this out, and we’d like to clarify that our estimated shipping times are outlined in our shipping policy here:
https://vivano-london.uk/policies/shipping-policy
That said, your feedback is very valuable, and we will continue reviewing how clearly this information is communicated on our website so expectations are set as transparently as possible.
If you have any further questions or would like us to look into your order in more detail, please don’t hesitate to contact us at info@vivano-london.uk
. We’re always happy to help.
Kind regards,
The Vivano-London Team
Avoid is a scam
Avoid them, scam!!
Nothing to do with London. Website and photos of their products are professional, but the quality is TEMU for an exagerate price. To return offered me 2 options: keep it and 15% will be refunded or return it to China on own expenses for a full refund. 😅If you want to save a few quid, avoid them.
18 december 2025
Review zonder uitnodiging
Antwoord van Vivano London
Dear János,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating this situation must have been. This is certainly not the impression we want to leave.
We take concerns about product quality, transparency, and our return process very seriously. Your comments have been noted, and we will look into this matter internally to review what happened and ensure our policies and communication are clear and fair.
We would appreciate the opportunity to assist you directly and see if there’s a way to address your concerns properly. Please feel free to contact our support team at info@vivano-london.uk
, and we’ll be happy to help.
Kind regards,
The Vivano Team
Avoid like the plague
Bought a glove, scarf and hat set. Imported from China. Took two weeks and quality poor. Looked like it fell off the back of a lorry. Avoid!!
5 december 2025
Review zonder uitnodiging
Antwoord van Vivano London
Hi Mark,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations, especially regarding the perceived quality and delivery time — we understand how disappointing that can be.
We take your comments seriously and will review this matter internally. Regarding shipping, we’d also like to note that the estimated delivery times are clearly indicated on our store, and we invite you to review them here:
https://vivano-london.uk/policies/shipping-policy
Your feedback helps us improve, and we appreciate you bringing this to our attention. If you’d like us to look into your order in more detail or assist further, please don’t hesitate to contact us — we’re always happy to help at support@vivano-london.uk
.
Kind regards,
The Vivano-London Team
basic but not
looked basic online ngl but once it’s on—total transformation!! makes me feel HOT haha
21 augustus 2025
Review zonder uitnodiging
Antwoord van Vivano London
Hi Beth,
Thank you so much for your lovely feedback! We’re really happy to hear that the piece looked even better on you than expected — that “total transformation” feeling is exactly what we love to hear. We truly appreciate you sharing your experience.
We’ll make sure your comment reaches the team, and of course, if you ever need anything, we’re here to help.
You can always reach us at info@vivano-london.uk
Warm regards,
The Vivano Team
love at first gasp
okay listen—i opened the package & gasped. this coat?? is a vibe. it’s giving main character energy lol.
10 mei 2025
Review zonder uitnodiging
Antwoord van Vivano London
Hi Katie,
Thank you so much for your lovely review — we’re thrilled to hear that the coat gave you that main character energy! It’s great to know it made such a strong first impression. We truly appreciate you taking the time to share your experience with us.
We’ll make sure your feedback is passed along internally.
If you ever need anything or have any questions, we’re always here to help at info@vivano-london.uk
Warm regards,
The Vivano Team
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