We had a call from a vivid (supposidly) contractor saying they need to do a energy efficientsy survey. The company said we would recieve a letter from vivid to confirm this (no letter). On vivid websi... Toon meer
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Lees wat reviewers zeggen
Cannot fault the guys who. Replaced our broken patio door glass. Very professional and polite. Unfortunately problem is with vivid lack ov communication and making us wait 11 weeks for job To be done... Toon meer
In the morning I complained about glass from the smashed in windows from flat 66 all over the grass. Explaining that child or dog could be injured by it. By this afternoon it had been cleared up. Ver... Toon meer
Bedrijf heeft geantwoord
Most of the tradesmen who work with vivid are very understanding and happy to explain things when stuff goes wrong, like a full black out at 12am sat in the bath. Some are a little arrogant but you ge... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
More homes, bright futures: We’re a leading provider of affordable homes and housing-related services in the south of England. We value and encourage feedback from our customers and use it to help improve our services. We offer many ways for customers to get involved and share their views, including surveys and our customer scrutiny panel.
Contactgegevens
Peninsular House, PO2 8HB, Portsmouth, Verenigd Koninkrijk
- 0800 652 0898
- vividhomes.co.uk
3,9
Goed
1K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Jurgen and fin can’t to do some work in…
Jurgen and fin can’t to do some work in my kitchen today. They have done amazing and looks great to him and fin good luck to the future
10 september 2026
Review zonder uitnodiging
Antwoord van VIVID
Hi Leanne,
Thank you for your review. We're delighted to hear that Jurgen and Fin did an amazing job in your kitchen and that you're so pleased with the results.
We'll be sure to pass on your kind words to them. Thank you for taking the time to share your feedback.
Sophie
Karl and his apprentice Ian were very…
Karl and his apprentice Ian were very polite and efficient. Thank you chaps!!
10 september 2026
Review zonder uitnodiging
Antwoord van VIVID
Hello
Thank you for your feedback.
We're pleased to hear that Karl and Ian provided a polite and efficient service. We'll be sure to pass on your kind words to them.
Thanks
Grace
Lies & Broken Promises
Out of Hours Emergency contact a complete waste of time even when experiencing a major roof leak with water getting into the electrics. Lies & Broken Promises!
29 augustus 2026
Review zonder uitnodiging
Antwoord van VIVID
Hi Jamie,
Thank you for taking the time to leave your review.
We’re sorry to hear that your experience with us wasn’t as expected. If you wish to discuss this with us further, please get in touch with our Customer Experience team.
Thank you,
Sophie
Door lock fix
Jurgen came to fix my door lock. He was very polite and helpful, did a great job and was very quick. Vivid have always been good, for me, with repairs and anything else needed.
9 september 2026
Review zonder uitnodiging
Antwoord van VIVID
Hello
Thank you for your feedback.
We're pleased to hear that Jurgen was polite, helpful, and able to fix your door lock quickly. We'll be sure to pass your kind words on to him.
It's also great to know you've consistently had positive experiences with our repairs and services.
Thanks
Grace
Happy With The End Job
Had a new barel fitted in my frontdoor. Work was carried out well. Clean and tidy too.
8 september 2026
Review zonder uitnodiging
Antwoord van VIVID
Hi Allison
Thank you for your feedback.
We're pleased to hear that the work was carried out well and that everything was left clean and tidy.
Thanks
Grace
Great repair
Great repair, staff are alway courteous, extremely kind and knowledgeable.
Thank so much vivid
7 september 2026
Review zonder uitnodiging
Antwoord van VIVID
Hi Lorraine
Thank you for your feedback.
We're delighted to hear that you were happy with the repair and found our staff courteous, kind, and knowledgeable. It's great to know the team provided a positive experience.
Thanks
Grace
Very quick response
Very quick response. Sorted in minutes. Monday morning ??? Bring it in
7 september 2026
Review zonder uitnodiging
Antwoord van VIVID
Hi Mr Robertson
Thank you for your feedback.
We're pleased to hear that your query was sorted so quickly and that you received a fast response.
Thanks
Grace
Mary & The Sales Team at Vivid
The Sales Team at Vivid were enormously helpful and responded really promptly to any queries I raised.
Mary, thank you for all your help and assistance.
Jo
17 augustus 2026
Review zonder uitnodiging
Antwoord van VIVID
Hi Jo
Thank you for your feedback.
We're delighted to hear that Mary and the sales team were so helpful and responsive throughout your journey. We'll be sure to pass on your kind words.
Thanks
Grace
STAY AWAY FROM VIVID!!!
It took me two hours on the phone to arrange an engineer to come and cut water supply to my flat. The mains water stopcock is leaking inside my flat, this is the safety measure that I, as a leaseholder, have to cut the water supply in case of emergency or for repairs. To prevent major damage to my property and the neighbours below my flat, I have arranged a plumber to come and have look. The plumber has told me that the water supply to my flat must be cut off, before he can fix it. The plumber has explained that this stopcock is on the main pipe that gets the water to the property hence it requires building management to cut the water from outside the flat. I repeated this to Vivid multiple times, but was told again and again that this was my responsibility since the problem is inside my property. I was also told that the plumber who advised me maybe not qualified, well it was implied. I then was told to contact the Southern Water company to cut the whole building out of the water to do the repairs in one flat. Eventually, after two hours I will never get back, Vivid agreed to come deal with this on site. Stellar job! I hope you will come as agreed, but after today and the past experience with Vivid, it's anything can happen. In my opinion based on years as a tenant under the Vivid management this company cannot care less for it's tenants
4 september 2026
Review zonder uitnodiging
Antwoord van VIVID
Hello,
Thank you for taking the time to leave your review.
We’re sorry to hear that your experience with us. If you wish to discuss this with us further, please get in touch with our Customer Experience team.
Thank you,
Sophie
The guys was great with the…
The guys was great with the workmanship, was very helpful, also kept me informed on what was happening, great job!
3 september 2026
Review zonder uitnodiging
Antwoord van VIVID
Hi Sharon
Thank you for your feedback.
We're pleased to hear that the work was completed to a high standard and that our operatives kept you informed throughout. It's great to know you found them helpful and were happy with the service provided.
Thanks
Grace
The best housing company we have ever…
The best housing company we have ever been with great customer service always on time and get the problems sorted
3 september 2026
Review zonder uitnodiging
Antwoord van VIVID
Hi Trevor
Thank you for your fantastic feedback.
We're delighted to hear that you've had such a positive experience with us. It's great to know that our team provides excellent customer service, arrives on time, and gets issues resolved quickly.
Thanks
Grace
Thankyou
My patio door hasn't worked properly since ive moved in and already had one person out in the past who didnt fix it and the guys that came in today to fix it have gone above and beyond to get it sorted was absolutely polite and double checked and triple checked that its all working. They worked so hard at getting it sorted and even explained the problem and what was originally wrong with it. Thankyou
3 september 2026
Review zonder uitnodiging
Antwoord van VIVID
Hi Jamie-Lee,
Thank you for your wonderful feedback. We're delighted to hear our team was able to resolve the issue with your patio door and kept you informed throughout. We'll be sure to pass on your kind words and recognition for their hard work.
Sophie
I’ve been very Satisfied with all the…
I’ve been very Satisfied with all the maintenance workers . Always polite and kept informed. Website easy to understand . Telephone persons always friendly , plus Steve the financial inclusion adviser for being Patient and helping me with forms ect . Overall very happy
3 september 2026
Review zonder uitnodiging
Antwoord van VIVID
Hi Anne,
Thank you for your lovely review. We're delighted to hear you've had such a positive experience with our teams and found our service helpful and easy to use. We'll be sure to pass your kind words on to Steve.
Thanks again for your feedback
Sophie
Water is leaking from the ceiling in my…
Water is leaking from the ceiling in my bedroom. I’ve been writing messages, making calls, and stressing out for five days now. A repairman came on Monday and determined that the problem wasn't caused by the neighbors; the pipes leading into my water heater were leaking. Another repairman came yesterday—Tuesday—cut a hole in the ceiling, laid a protective sheet on the floor, and left, saying the job would take several days. No one showed up today; I waited at home all day and missed work. It’s awful! The water keeps leaking, and mold is bound to follow. Who should I contact to get this resolved?
2 september 2026
Review zonder uitnodiging
Antwoord van VIVID
Hi Karina,
Thank you for taking the time to leave your review.
We’re sorry to hear about your experience with us. If you wish to discuss this with us further, please get in touch with our Customer Experience team.
Thank you,
Sophie
A few things missed on handover but…
A few things missed on handover but overall a very good experience.
3 augustus 2026
Review zonder uitnodiging
Antwoord van VIVID
Hi Stephen,
Thank you for your feedback. We're pleased to hear you had a very good experience overall. If the items missed at handover haven't already been resolved, please get in touch and we'll be happy to look into them and get everything sorted as quickly as possible.
Thanks
Sophie
The gentleman was absolutely lovely and…
The gentleman was absolutely lovely and very chatty
2 september 2026
Review zonder uitnodiging
Antwoord van VIVID
Hi Jamie,
Thank you for your lovely feedback. We're delighted to hear you had such a positive experience. We'll be sure to pass your kind words.
Thanks
Sophie
This company is our new landlord
This company is our new landlord. Amazing service, helpful, friendly, kind. So quick to respond. Outstanding.
2 september 2026
Review zonder uitnodiging
Antwoord van VIVID
Hi Rob,
Thank you for your wonderful review. We're delighted to hear you've had such a positive experience with us. We really appreciate your kind words!
Thanks
Sophie
Really pleased with the work done to a…
Really pleased with the work done to a very high standard. Jurgen was a top bloke lovely fella very friendly
2 september 2026
Review zonder uitnodiging
Antwoord van VIVID
Hello,
Thank you for your lovely review. We're delighted you're pleased with the work and the high standard achieved. We'll be sure to pass your kind words on to Jurgen, who will be thrilled to hear them.
Thanks again,
Sophie
Worst possible housing association…
Worst possible housing association ever. Want a good one, go with Abri.
2 september 2026
Review zonder uitnodiging
Antwoord van VIVID
Hi Sonia
Thank you for taking the time to leave your review.
We’re sorry to hear that your experience with us wasn’t as expected. If you wish to discuss this with us further, please get in touch with our customer experience team.
Thanks
Grace
Vivid are easy to get hold of
Vivid are easy to get hold of, and the repair system is easy to navigate. Repairs are carried out quite quickly
2 september 2026
Review zonder uitnodiging
Antwoord van VIVID
Hi
Thank you for your great feedback.
We're pleased to hear that you find us easy to contact, and that repairs are easy to raise and are carried out promptly.
Thanks
Grace
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