We had a call from a vivid (supposidly) contractor saying they need to do a energy efficientsy survey. The company said we would recieve a letter from vivid to confirm this (no letter). On vivid websi... Toon meer
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Lees wat reviewers zeggen
Cannot fault the guys who. Replaced our broken patio door glass. Very professional and polite. Unfortunately problem is with vivid lack ov communication and making us wait 11 weeks for job To be done... Toon meer
In the morning I complained about glass from the smashed in windows from flat 66 all over the grass. Explaining that child or dog could be injured by it. By this afternoon it had been cleared up. Ver... Toon meer
Bedrijf heeft geantwoord
Most of the tradesmen who work with vivid are very understanding and happy to explain things when stuff goes wrong, like a full black out at 12am sat in the bath. Some are a little arrogant but you ge... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
More homes, bright futures: We’re a leading provider of affordable homes and housing-related services in the south of England. We value and encourage feedback from our customers and use it to help improve our services. We offer many ways for customers to get involved and share their views, including surveys and our customer scrutiny panel.
Contactgegevens
Peninsular House, PO2 8HB, Portsmouth, Verenigd Koninkrijk
- 0800 652 0898
- vividhomes.co.uk
3,9
Goed
1K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Appalling customer service
I can’t give zero but despite being a shared ownership property holder for over 30 years, the one and only time I reach out to VIVID with a query, I get no response whatsoever
Begs the question, what do they do with rent and service charges I pay as I certainly don’t get any support from them
24 augustus 2026
Review zonder uitnodiging
Antwoord van VIVID
Hello,
Thank you for your review. We're sorry to hear that you didn't receive a response when you contacted us. As a long-standing Shared Ownership customer, this isn't the experience we want you to have. If you wish to discuss further, please contact us.
Thanks
Sophie
Top experience from the sales team & in particular Eileen.
Top experience from the sales team & in particular Eileen who I dealt with throughout the process. From having the offer accepted to moving in day, I received regular emails informing me of how things were progressing.
Very much appreciated.
Thoroughly recommend
Thank you
28 augustus 2026
Review zonder uitnodiging
Antwoord van VIVID
Hi Paul,
Thank you for your fantastic review. We're pleased to hear that Eileen and the Sales team provided such a positive experience and kept you updated throughout the process. Your recommendation means a lot to us, and we'll be sure to pass on your thanks to Eileen. Enjoy your new home!
Thanks
Sophie
Richard and Tom
Richard and Tom have just done our fascias, cracking job both very polite and punctual.
28 augustus 2026
Review zonder uitnodiging
Antwoord van VIVID
Hi Shaun,
Thank you for your lovely feedback! It's great to hear that Richard and Tom did an excellent job and provided a professional, punctual service. We'll make sure they receive your compliments.
Thanks again for sharing your review.
Sophie
Staircasing!
Sales Team especially Eileen supported us and helped us during the process of staircasing 100% of our home.Very much appreciated!👍
28 augustus 2026
Review zonder uitnodiging
Antwoord van VIVID
Hi CleaA,
Thank you for your lovely feedback! We're thrilled that Eileen and our Sales team were able to support you through your staircasing journey. We'll be sure to pass on your appreciation.
Congratulations on becoming a 100% homeowner, and thank you for sharing your experience with us.
Thanks
Sophie
Would thoroughly recommend Vivid…
Would thoroughly recommend Vivid Housing, repairs are dealt with quick and easily! Any issues there is always someone friendly and polite to talk to 😊
28 augustus 2026
Review zonder uitnodiging
Antwoord van VIVID
Hi Tania,
We're delighted to hear that you've had a positive experience with us and that repairs have been dealt with quickly and smoothly. It's also great to know our team has been friendly and helpful when you've needed support.
Thanks for taking the time to share your feedback.
Henry
Advisor was very helpful and…
Advisor was very helpful and knowledgeable
27 augustus 2026
Review zonder uitnodiging
Antwoord van VIVID
Hi James,
Thank you for your review. I'm glad to hear you found our staff helpful.
Thanks,
Henry
As I previously mentioned in my earlier…
As I previously mentioned in my earlier post. Professional and courteous.
26 augustus 2026
Review zonder uitnodiging
Antwoord van VIVID
Hi Louis,
Thank you for your review. I'm glad to hear you've had a positive experience with us.
Thanks,
Henry
Took a day off so lost wages for that…
Took a day off so lost wages for that day. Only for them to come and look around then leave without doing anything I had already told them what was the matter. Seems like they just don’t care or want to do any work.
26 augustus 2026
Review zonder uitnodiging
Antwoord van VIVID
Hi Janet,
Thank you for taking the time to leave your review.
We’re sorry to hear that your experience with us wasn’t as expected. If you wish to discuss this with us further, please get in touch with our customer experience team.
Thanks
Henry
Amazing service from start to finish.
Amazing service from the person taking the call (who was polite, helpful, friendly and took our circumstances into consideration) through to the plumber who came out within a few hours to fix everything (who was an amazing guy - informative, listened to our concerns, really approachable and talked us through why he was repairing things the way he was.) Really couldn’t fault anyone - plus bathroom as back in use within hours of reporting the issue. Absolute blessing to a family with disabled household members.
25 augustus 2026
Review zonder uitnodiging
Antwoord van VIVID
Hi Mandi-Sue,
Thank you for your lovely feedback. We're delighted to hear you received friendly, helpful service from both our team and plumber, and that the issue was resolved quickly.
Thanks,
Henry
From the time I rang the office,
From the time I rang the office,
The staff was very polite and helpful with the issue I had !
To the workmen who carried out the repair.
Everyone involved where brilliant!.
24 augustus 2026
Review zonder uitnodiging
Antwoord van VIVID
Hi Robin,
Thank you for taking the time to leave a review. It's great to hear that, from your first call to the completion of the repair, our team provided a polite, helpful and positive experience.
We really appreciate your feedback.
Thanks,
Henry
Customer Service
Vivid customer service has been excellent since dsy1. Very efficient yet friendly staff. Deal with any issues quickly and without drama. Highly recommend
25 augustus 2026
Review zonder uitnodiging
Antwoord van VIVID
Hi Rosemary,
Thank you for your review. It's great to hear that you found our service efficient and friendly.
Thanks,
Henry
Efficient and friendly service
Efficient and friendly service
25 augustus 2026
Review zonder uitnodiging
Antwoord van VIVID
Hi Vivien,
Thank you for your review. It's great to hear that you found our service efficient and friendly.
Thanks,
Henry
Antwoord van VIVID
Hi Gord,
Thank you for your review. I'm glad to hear you've had a positive experience with us.
Thanks,
Henry
Politewindow Handles and respected my house tidied up…
Polite and respected my house tidied up after himself he done a very good job Thankyou to VIVID for all there help over the years.
24 augustus 2026
Review zonder uitnodiging
Antwoord van VIVID
Hi Janet,
Thank you for your review. We're pleased to hear that you had a positive experience with our team.
Thanks
Henry
I’m really not happy with the repair…
I’m really not happy with the repair service. I called earlier specifically to ask whether the electrician definitely needed to come today, as we had to rearrange things and cancel other commitments to make sure someone was home. I was told that he did need to attend today.
When he arrived around 12:30, he said the required part/van hadn’t been provided and questioned where it was, meaning the visit couldn’t be properly completed. This isn’t the first time something like this has happened. It’s very frustrating to rearrange our day and make sure we’re home, only for the appointment not to be properly organised.:::
21 augustus 2026
Review zonder uitnodiging
Antwoord van VIVID
Hi Catia,
Thank you for taking the time to leave your review.
We’re sorry to hear that your experience with us wasn’t as expected. If you wish to discuss this with us further, please get in touch with our customer experience team.
Thanks
Henry
Today frustratingly useless
Today frustratingly useless. Other days not so bad.
Usually issues are dealt with very quickly however again today the lack of communication between vivid and it's contractors and also is the people who live in the homes was extremely poor and disappointing. Do better. I should not have to arrange a solution to and navigate through contractors to organise and sort work outstanding and mismanagement of information.
As I said though usually my score would be higher but this feels like a theme currently and is very frustrating and time consuming.
20 augustus 2026
Review zonder uitnodiging
Antwoord van VIVID
Hi Lisa
Thank you for taking the time to leave us a review.
We’re sorry to hear that your experience with us wasn’t as expected. If you wish to discuss this with us further, please get in touch with our customer experience team.
Thanks
Grace
The plumber was quick efficient and…
The plumber was quick efficient and tidied up after himself very professionally handled, I’m very pleased with the result I can now flush my toilet
20 augustus 2026
Review zonder uitnodiging
Antwoord van VIVID
Hi Donna
We're pleased to hear the plumber was efficient, professional, and that they left everything tidy when the work was completed. Most importantly, we're glad the issue was resolved and your toilet is working again.
Thanks
Grace
Why send a survey for a job that hasn't…
Why send a survey for a job that hasn't even been done yet. Can't give a score for something that hasn't been done can I?
19 augustus 2026
Review zonder uitnodiging
Antwoord van VIVID
Hi Ivan
Thank you for taking the time to leave your review.
We’re sorry to hear that your experience with us wasn’t as expected. If you wish to discuss this with us further, please get in touch with our customer experience team.
Thanks
Grace
Vanessa was so helpful and made me feel…
Vanessa was so helpful and made me feel so comfortable and safe in asking the questions I had to. Would be great if I could talk to her every time had a problem.
19 augustus 2026
Review zonder uitnodiging
Antwoord van VIVID
Hi Charlotte
Thank you for your review.
We're delighted to hear that Vanessa was so helpful and made you feel comfortable.
We'll be sure to share your kind words with her.
Thanks
Grace
Very helpful
19 augustus 2026
Review zonder uitnodiging
Antwoord van VIVID
Hi Patricia
Thank you for your review. We're pleased to hear that you found our team very helpful.
Thanks
Grace
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