VizuArts 

I came home to find my order from them I placed 12/9/2022! I totally forgot that I even ordered and didn’t get my product since it had been so long. The packing slip had the 2022 date, but fedex tracking shows they literally just shipped it last week. On one hand it was a pleasant surprise. On the other hand, really could have used this two Christmases ago when I ordered it originally.

Don’t know how in the heck they got my account information and keep sending me stuff

I use to always order from Vizuarts but after not getting my money back from a painting I NEVER RECIEVED and their colors on the paintings are ALWAYS OFF. I refuse to spend my money here. I have a diamond checker to ensure the colors are correct and each painting has had a color or more be wrong. (I know that colors can vary from company to company) However, I have had colors be the same which completely RUINED my painting and I threw it away after waiting over three months for new gems that I NEVER GOT. I sent emails daily to the company and they stopped replying. PLEASE, don't waste your money. Do Diamond Art Club or any company EXCEPT Vizuarts

I ordered 3 diamond art kits on their sail of 3 for $50. It’s a pretty good deal for kits right? I had ordered before from vizu and it came on time like it was supposed to. And it was perfect. But then I ordered the 3 on May 27 and I have yet to get it. I have to tracking number and it still says order placed. Then shortly after my account was hacked and money was taken. It may be from something else but I think it’s odd that I have yet to get any information. I contacted the support team 2 times and they never responded. I can’t even get a refund now cause it’s been over a month. I strongly recommend never ordering from this website. They will steal your money and you will never get contacted back from them if you try. This is absolutely ridiculous!!

I ordered a kit from Vizuart on Jan 21/23. Still have not received it. Asked them to research shipping.. they stated they would get back to me & never did. Thereafter i asked them to refund my credit card since no response to shipment. Never was refunded.
THEY ARE A SCAM..Don't order from them.

They have totally scammed me. I am taking them to small claims court. I have been a loyal customer for such a long time and I put in an order in September and they just haven’t sent it at all and so I am down £50. They have scammed so many people and it makes me so angry and disgusted. I use diamond art for my anxiety and this has sent my anxiety through the roof.

This is the worst company I have ever ordered from. I ordered 3 weeks ago and have not received a tracking number or anything. I've contacted this company several times to find out about my order and I'm given the response of it being elevated to the team and then hear nothing. Extremely disappointing. If i could give 0 stars I would.

I ordered three diamond paintings back in July, the first one came immediately in good condition. The other two were custom diamond paintings. I have never received them. I have been in contact with them, but they are liars. In August they said they were very backed up and I was understanding at the time. They then said they were waiting on the tracking information back in September. I have not heard anything since so they scammed me out of 40 dollars that I'll never see again. Don't buy.

I ordered a diamond painting from here a month ago still have not gotten any more emails from them and I am not able to cancel the order what to do

SCAM!! I never received my order and I’ve contacted them countless times, never receiving a response!
DON’T BUY FROM VIZUARTS!!!

You know I used to enjoy getting my diamond paintings from here now I'll never buy from here again they're having a buy 3 sell and they can't even get their customers that have already paid the diamond paintings they ordered and to the person that is having issues with the light pad I think you should get that for free just for the headache they've caused I've never written reviews before but this kinda stuff just pisses me off and this is my second review in almost 2 months because I've been waiting for my painting for almost 4 months now 🤬

It started off great, got my orders on time and if diamonds were missing I would get replacements in the mail within a couple weeks. Then June 2021, they had a going out of business sale, I ordered quite of bit of product and none of it ever arrived. I've been emailing customer service about a refund to no avail for A YEAR!!

I have ordered and was shorted diamonds… in my second year of STILL WAITING. I ask: they always respond it is being corrected… THEY NEVER DID. Many many requests and waited and waited and waited and still waiting. I DO NOT RECOMMEND THIS COMPANY. They do not follow through.

SCAM!!! IM OUT OF $60! If I could choose 0 stars I would. I ordered 2 custom diamond painting in the beginning of February 2022 and paid extra shipping to get them faster, it's now April 20 2022 and I have asked and demanded a refund and they continue to tell me that they've shipped but will not refund money and still no products!!! RUN FROM THIS COMPANY AS FAST AS YOU CAN!

DO NOT ORDER FROM THIS COMPANY! I order from VizuArts in November. They sent me an email saying my order had been sent with a non-working tracking number. (The package never arrived.) I notified them in January by email that the package never arrived. They gave me excuses and told me to be patient. When I asked for my money back their responses ended.

Leave the site as fast as you can. I placed my order for Christmas in November 22, 2021 and paid for my items. I have been emailing them every week since Christmas trying to get my order or my refund I get nothing. They say they are still working on it what a crock of BS.

Normally, I try to read reviews of a company before I place my first order. For some reason, I neglected to do my homework this time and I am regretting it. I placed an order on Feb 24 which was not even confirmed for four days. Then I receive an email that says I can track my package so I click the link. Imagine my surprise when there was no tracking information and when I checked my order on their website it said “unfulfilled”. So I emailed them. They didn’t respond for 2 days. When my order still had not arrived, I emailed again. This time, the response was “we have just restocked that item”. Again I wait. I email again. “Where is my order?” Again, more promises this time of a 15% refund for my trouble. I tell them to apply the 15% and upgrade my shipping to overnight. “The team has been notified but we are not able to request specific shipping”. Thats ridiculous. They have no way of contacting their shipping department? This is how they handle service issues? Either they didn’t consider they might need that option - which is very poor business management or they just don’t want to be bothered - which is just lazy.
Finally, I am tired of waiting, I found a better design from another, much better supplier and told Vizuarts to refund what I paid. Now all of a sudden, they tell me they aren’t sure they can refund my money because my order is already being processed. ALREADY!? But more than 24 hours later and it still shows as “unfulfilled”. What kind of a two-bit operation is this? And why aren’t THEY contacting customers when there is a problem?
As someone who has been a Customer Service professional all of my working life, I can not imagine NOT going above and beyond. The people here aren’t doing much to ensure customer satisfaction. This experience has been disappointing to say the least but I have learned a valuable lesson; do my homework before sending money to an unfamiliar company. I have yet to receive my 15% refund and if and when my order arrives, its going back.

I am writing about my diamond art paintings. I love them all year around. They calm you down and it is a nice quiet time just for yourself. I sit in a lounge chair with a table over the top and I get so much peace from doing this. I would advise anyone that needs rest and relaxation to try this art. You don't have to just pick from their stuff either. Right now I am doing one of my bulldog Caesar. Can't wait to see what comes next.

I ordered 4 items on November 2, 2021. I received one picture at end of November. I emailed right away as the package did not have the other 2 pictures and the accessory. They have said it would ship soon each time I emailed. I still have not received the remainder of items.

They never shipped my order and then refused to honor a refund. Also will not respond to repeated emails concerning the matter