vjackets.com Reviews 

Antwoord van vjackets.com

Geüpdatet op 27 jun 2026

For the quickest assistance, we encourage customers to contact us through our customer support phone number, WhatsApp, or email, as our team actively monitors these channels.

In your email, you mentioned that you intended to open a PayPal dispute if the order was not canceled. Based on your request, we processed a full refund through PayPal.

Please note that PayPal charged us approximately $16 in non-refundable payment processing fees as part of the refund process. However, we did not deduct these fees from your refund. You received the full amount that you originally paid, and we absorbed the PayPal refund fees ourselves.

Our goal has always been to resolve customer concerns fairly and professionally while ensuring that our customers receive the support they need.

Antwoord van vjackets.com

27 jun 2026

We have thoroughly reviewed our order records using the name you provided, and our support team has also conducted a comprehensive search. Unfortunately, we were unable to locate any order associated with your name. We genuinely want to resolve your concern, so if you could provide your order number, registered email address, or tracking number, we will be happy to investigate further and assist you promptly.

Antwoord van vjackets.com

27 jun 2026

Dear Customer,

Thank you for sharing your feedback. We are sorry to hear that you were dissatisfied with your experience.

To clarify the situation, a PayPal dispute was opened for this order. After reviewing the evidence submitted by both parties, PayPal ruled the case in our favor and closed the dispute accordingly.

Despite the outcome of the PayPal case, we were still willing to assist you and accept the return as a gesture of goodwill. Our support team provided you with the return address and detailed return instructions via email. Additionally, our Refund & Return Policy, including the return procedure, is clearly available on our website.

In your last email to us, you stated:

"I will send you the tracking information as requested as soon as I have it."

However, we never received a return tracking number, shipment confirmation, or the returned package. As of today, the product has not been returned to us.

Without receiving the returned item, we are unfortunately unable to process a refund or exchange, as the product must first be returned in accordance with our published return policy.

We remain committed to resolving genuine customer concerns fairly and professionally. If you still wish to return the item, please contact us with the return tracking number so we can verify the shipment and assist you further.

Thank you for allowing us the opportunity to clarify the facts surrounding this order.

Antwoord van vjackets.com

27 jun 2026

We have conducted a thorough review of our records using the name provided in your review, but unfortunately, we could not locate any order associated with those details. We genuinely want to resolve any issue you may have experienced. Please contact us with your order number, registered email address, or tracking number so we can identify your purchase and assist you as quickly as possible.

Antwoord van vjackets.com

Gepubliceerd op 26 jun 2026

Dear Paige,

Thank you for taking the time to share your feedback. We sincerely regret that your experience did not meet your expectations.

After carefully reviewing your order (#2602), we would like to clarify a few important points for transparency.

Your order was successfully delivered via UPS on **March 21, 2025**, and the item shipped was a **Small (30)**, which is the exact size selected at the time of purchase.

Regarding your return request, we have been willing to assist you from the very beginning. We provided our return address on multiple occasions via email and remained in continuous communication throughout the process. Our records also show that the last email in the conversation was sent by our support team, and we did not receive any further response after that.

Additionally, as of today, we have not received the returned package or any return tracking number that would allow us to monitor the shipment.

According to our published **Refund & Return Policy**, return requests made after the eligible return period are normally not accepted. However, as a gesture of goodwill and in an effort to resolve your concern, we have been prepared to make an exception and accept your return even beyond the timeframe stated in our policy.

Unfortunately, despite our willingness to help, we have not yet received the returned item or any shipment confirmation from your side. Once the package is returned and the tracking details are shared with us, we will be happy to inspect the item and proceed according to the agreed resolution.

We value every customer and always strive to resolve concerns fairly, professionally, and in good faith. If you still wish to proceed with the return, please reply to our latest email or send us the return tracking number so we can assist you without further delay.

Thank you for giving us the opportunity to clarify the situation.

Antwoord van vjackets.com

Geüpdatet op 27 jun 2026

Dear Allison,

Thank you for taking the time to share your feedback. We are sorry to hear that you were not satisfied with your experience.

We would like to clarify a few points for transparency. From the beginning, our support team remained in communication with you and carefully reviewed the photos you provided. Based on our assessment, the item you received matched the product specifications and description available on the product page.

While we respectfully disagreed that the product was incorrect, we still wanted to reach an amicable resolution. As a goodwill gesture, we offered a 50% partial refund, allowing you to keep the item without the inconvenience of returning it.

When this option was not acceptable to you, we also informed you that you were welcome to return the item for further resolution in accordance with our return process. Our support team remained available throughout the communication and did not refuse to assist you.

We make every effort to provide accurate product descriptions, sizing information, specifications, and images so customers can make informed purchasing decisions before placing an order. Our goal has always been to resolve customer concerns fairly and professionally.

We value every customer and remain committed to providing assistance whenever needed. If you would still like to discuss this matter further, our support team is available and will be happy to assist you.

Antwoord van vjackets.com

27 jun 2026

Dear Brad,

Thank you for sharing your feedback.

We take all customer concerns seriously and have thoroughly investigated your review. After carefully checking our order database, customer records, email inboxes, live chat history, and all of our customer support channels, we were unable to locate any order, inquiry, or communication associated with the name Brad Fischer or with the product you mentioned.

At this time, we are unable to verify your purchase or identify any transaction related to your review.

We also noticed that this review was posted more than a year after the alleged purchase. Before posting a public review, we would have appreciated the opportunity to verify the details with you. A quick phone call or an email to our customer support team would have allowed us to check whether the order was actually placed with our store and help resolve any issue if one existed.

We genuinely want to resolve any concern if you are indeed one of our customers. We kindly ask that you contact us directly and provide your order number, registered email address, payment transaction ID, or any other purchase details so that we can investigate the matter thoroughly and assist you accordingly.

Our goal has always been to provide transparent customer service and resolve genuine concerns fairly and professionally. We look forward to hearing from you and finding a solution if this purchase was made through our store.