Vokera Limited Reviews 

I’ve always had great dealings with the company whenever I’ve phoned them for technical assistance and information regarding warranty issues etc.
IMO they always try their best to help 👍

We had an engineer come out to fit a new heating element on Friday 11th September, looked like a great job and took some hours to do. It worked well until Sunday morning and stopped working again. A different engineer came out today, Tuesday 15th September and unfortunately there was a leak from the heating element which dripped into the fan area and the electrics, so that stopped working. Mark, this engineer, happened to have a new fan in his van, fitted it, checked everything thoroughly and again, it is working. Thanks Mark!

Lee Bullion has been providing my annual maintenance service on my Vokera boilers for years, and he is, frankly, brilliant! I always look forward to Lee's annual visits, in September, because he KNOWS his product through and through, is prompt with his timing, courteous and professional. A tip-top gas engineer and serviceman.

Excellent customer service from Vokera!
My customer journey with Vokera has been so easy to arrange my annual boiler service.
I contacted the customer care team to book my appointment for my boiler service. My contact Gemma acknowledged my email within minutes, offered me dates and times to work around my schedule as I asked for a Thursday appointment.
Thank you Gemma for your excellent customer care and support.

Today, your engineer John Baldwin rang ahead to say “I will be with you in around 30 minutes”. This gave me time to prepare the access for John to my boiler.
This is the sixth year using Vokera for my annual boiler service. In my opinion no one knows the product better than the manufacturer and I put my trust in them.
Can I say John is an excellent representative for Vokera. He is always polite, courteous and very knowledgeable engineer.

Please pass on my thanks and feedback to Gemma and John’s managers - they are an absolute credit to the company.

John is cheerful and friendly and easy to get on with.He can always be trusted to be on time and do a good job with nothing being too much trouble. If I've ever had any worries or questions, he'll always double check for my peace of mind. Today's job was my boiler's yearly service.

Great boiler but not as easy to work as my previous Vokera boiler.

Outstanding customer service from the initial call to the engineers that were with us in less than 24 hours and polite professional and fixed issue then and there. Clean and tidy and left everything tidy and kept us informed throughout. Amazing company a huge thankyou xx

Perfect customer service. Margaret called me back twice to the matter. Dealt with the query in a very efficient and professional manner.
Really appreciate it.

Was not too hopeful of an easy solution to a couple of bolts that had seized on the burner assy - cross head had stripped making removal more than difficult on initial visit - follow up visit arranged and Steve L made it look easy with the correct tools - 5 stars gets nowhere near the service and quality of work by Steve

My thanks also to Gemma for excellent customer service in setting up the service call and keeping me informed

I just need to work out how to keep Vokera and especially Steve as my service provider as boiler is out of warranty next year

Steven langstaff has been excellent as always very polite & professional smiling very happy to see this service engineer doing a great job thank you so much

Gary Whelan connects so well with customers and doesn't just promote the company he works for but does a really good job of promoting the host of the event as well .Already booking him in for 2027 whilst he has the availability. It's a great product but people by from people so i believe Vokera have got it right now, product and personel
Phill Edwards ( product test and review specialist)
Total Plumbing Haverfordwest
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Was struggling to find a spare part of a Vokera Vision 25c. Parts arena was showing the part but there was no code against it. So emailed vokera spares and Teddy Hoy emailed me back within 2 minute . Part number and price within 2 minutes now to me that's brilliant and quick service. Going Forward from now if needing help form vokera spares Teddy Hoy Is the man Thanks Teddy for your help.

Alan McD was my engineer today. His communication was great with a courtesy call before arriving. Very efficient work and gave a detailed explanation of the repair he had completed. Really could not be happier with his work, a true expert. Alan was also very personable and professional.

Just received my annual boiler service from John Baldwin, very professional, always gives explaination to the work he undertakes. He’s a credit to the service

Gary did a fantastic job with the Vokera breakfast morning on our trade counter this morning

I had some issues with the paperwork, but Chloe was great and directing me on what information they needed and was able to book an appointment for me very quick, she was very helpful!

John Baldwin, the Vokera engineer, came to replace the PCB board on our air source heat pump. He was a brilliant engineer—professional, knowledgeable, and very helpful throughout the visit. He talked us through the installation step by step, explained everything clearly, and made sure we understood what he was doing. His workmanship and attention to detail were excellent. I would highly recommend John for his expertise and outstanding customer service

Andrew serviced the boiler. He was quick and efficient and friendly.

a part was replaced after in use for a few days.

Great guy was really helpful 100% recommend