volubus Reviews 

79
•
TrustScore 4.5 uit 5

4,5

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Beoordeeld met 5 van de 5 sterren

Had an excellent service with a coach in Poland with 2 drop off points and return. Volubus was excellent at communication and any changes or requests ahead of our day out. The driver was great and we... Toon meer

Beoordeeld met 5 van de 5 sterren

Everything was perfect from start to finish, communication was great, price was excellent. The driver turned up on time for the both journeys and was very friendly and the quality of the minibus was e... Toon meer

Beoordeeld met 5 van de 5 sterren

We had an excellent experience with the bus service for our group trip to Cambridge. Both the journey from London Luton Airport to Cambridge on 1 September and the return journey on 4 September... Toon meer

Beoordeeld met 5 van de 5 sterren

Recomendo vivamente viajarem com a Volubus. Foram extremamente profissionais a tratar de tudo, por isso não houve falhas. O autocarro que nos transportou era super confortável. O condutor João Rebelo... Toon meer

Bedrijfsgegevens

  1. Vervoer

Geschreven door het bedrijf

Volubus connects travellers and travel organisers with local minibus and coach transport solutions for private transfers, tours and events in over 200 cities and 30 countries.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

79 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,5

Alle reviews

(79)

19 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

5 Star Service

booked this bus while I was in the UK to transfer our wedding party to the reception, just 2 miles away. When I arrived in Kos, I needed to arrange a return trip as well. On the morning of the wedding, I made a mistake with the times, but the company was
incredibly accommodating and quickly amended the booking on the day. The service was outstanding - friendly, reliable, and professional. I can highly recommend!

13 oktober 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent customer service

Excellent customer service with speedy replies. Great price and perfect transport for requirements. Very professional drivers and great service.

29 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

God service til rimelig pris

God service til rimelig pris.
Vi var 31 mand, der skulle transporteres fra hotel til Palermo lufthavn.
Vi skulle afhentes klokken 18:00 - men hørte ikke noget fra bussen og kunne ikke se en bus med navnet Volubus ved hotellet. Dette blev dog løst, da chaufføren kom ind på hotellet og spurgte efter os lidt senere.

20 september 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Poor customer service

I sent as booking request for one of their buses after a previous provider canceled on us 2 weeks before our wedding. 24 hours after they have taken my money I called them to explain the urgency of the situation and to request them to let me know how likeky was for the booking to be confirmed. After three phone calls, one email and 4 day waiting any response they have now came back to me with saying they don't have any options for us. Very unresponsive and unfair they take the full amount without even knowing if they can provide the service.

19 september 2025
Review zonder uitnodiging
Logo volubus

Antwoord van volubus

Dear Santiago,

My name is Måns Rüder and I'm the founder and CEO of Volubus. I'm sorry to see that we've left you dissatisfied with our services. My staff you've communicated with has been on sick leave until now, so I've just familiarised myself with the situation.

As you mention, the 2 week lead can be tricky in order to arrange this type of service, especially with the extra requirements of it being a wedding. Looking into this case I can see we immediately on the day it was requested sent out an urgent request to all 12 of our local partners in the area to see if we could cover it. It turned out we would have a few options for you, but as your email the next day explaining the urgency came in via our general email, we weren't able to respond to it before you had already confirmed with another supplier. I apologise for this.

Suffice to say, I'm sorry we weren't able to help you fast enough here. We would have been able to provide you with the service and would have been pleased to do so especially on such short notice. Do note that we never charge your card until we allocate the request, so the amount was immediately unfrozen once you let us know you had it arranged already with someone else.

As a small but very dedicated team we're completely dependent on satisfied customers who rate us highly and spread our company by word of mouth, and I'm very disappointed we couldn't be your provider helping you out here. The shorter notice the longer it usually takes to find a solution, but in this case we would have been able to assist. Nonetheless, I hope I can manage to convince you to still consider our services in the future, and even more so I hope your wedding went just as amazing as it was planned!

Best
Måns Rüder
Founder & CEO

Beoordeeld met 5 van de 5 sterren

Impressive service

I am impressed by the service that Volubus provided. I gave them a tough challenge, to transport 32 people, luggage and bike boxes from Rome airport to L'Aquila in Abruzzo. Volubus was the only organisation to make a viable offer, and it would have been easy for them to no-quote. Even when coach operators pulled out of the deal they persisted and found a new one - twice. The coach and luggage truck arrived at FCO promptly, and they were early at the hotel for departure, so we had time to load the truck with 10 minutes to spare before the scheduled departure time. Volubus provided operator contacts, which allowed me to get them to come back to Rome FCO when one of our party realised he had left his passport on the coach. I would recommend Volubus when arranging transfers, and I would not hesitate to use them again.

11 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Absolutely excellent experience

Absolutely excellent experience. From first contact communication was excellent. We were kept well informed throughout our booking. The driver then contacted us the morning of pick up to confirm his details, where we could find him and a photo of the bus. Excellent quality vehicle too

3 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service !

Great service !
Had 3 services for a large group organized and despite several changes until last day it was an amazing experience and everything worked well!

20 juli 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Volubus service was Outstanding!

Volubus service was Outstanding! The drivers were early, assisted in loading/unloading luggage. Provided transportation twice during vacation to Ireland on 13 & 15 June 2025. Would highly recommend, and use again! Great job!!

13 juni 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Comfortable Hassle Free Travel

I contacted a verity of travel companies to facilitate our trip whilst in Spain, Volubus communication was superb and were a clear standout to the rest.

The first quote that came back was very competitive and before placing the order had already came back with a better price.

The travel arrangements organised by Gabriela were spot on and the two vehicles provided were perfect and took all the worry and hassle out of the trip.

Highley recommended



6 mei 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Volubus did a really good job!

It was the first time I used Volubus and it has been perfect!
I travel around Europe with students several times a year. This could well present challenges with finding good bus companies for transfers and company visits.
Volubus will be my regular business partner in the future.
Really good and transparent service.
In Lisbon it was super nice buses and good/precise drivers.
Thanks for the help!

10 januari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great, great service!

When searching for a private transfer for 27 persons in a foreign country I choose considering the credibility of the service provider or website, but also price.
Volubus had a great rating on trustpilot and a user friendly site, and also a top costumer service. A particular thank you note for Gabriela Czechura with whom I had only positive and professional email interactions.
For my ski transfers we had a midi coach buses in very good conditions, with excellent drivers, both Jose and Jordan were very calm and steady in very difficult conditions - There was snow and ice on the road arriving and departing the ski resort.
Here also a very positive review on Jordan attitude. Our flight got delayed for 8 hours and our driver remained on duty and waited for us which probably meant that he only arrived home around 4 am. Great effort and truly appreciated.
Also before each transfer I received a whatsapp message with name and phone number of the driver, and also for a 24/7 support line.
All and all I can say nothing but good things about Volubus

4 januari 2025
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Cancelled wedding transportation

Volubus cancelled my wedding transportation in madrid that we had agreed months ago "for unforeseen circumstances". We had paid a 25% deposit

EDIT: After cancelling the management team reached out and tried to find a solution. I am still not pleased about the cancellation which caused stress - but at least they tried to find a solution.

27 november 2024
Review zonder uitnodiging
Logo volubus

Antwoord van volubus

Hello Fabrizio,

I'm terribly sorry for the discomfort this has caused you. As stated in our mail to you, our local supplier has on this occasion communicated they're unable to provide the service and while the wedding isn't until May next year we are not in the position to replace them without significantly raising the cost. Our proposed solution is to introduce you to one of our recommended partners to ensure the service will still take place, only excluding ourselves to keep the price down. We've worked very hard on finding a solution for you and I want to re-emphasize that we're very committed in ensuring you receive the service. I'm confident that we will and I'm very certain you will have a great wedding next year.

Beoordeeld met 5 van de 5 sterren

Good communication

Good communication, bus was on time and good price.

3 oktober 2024
Review zonder uitnodiging
Logo volubus

Antwoord van volubus

Thank you for the review, Erna! We appreciate it and look forward to serving you again.

Beoordeeld met 5 van de 5 sterren

Family trip to Ireland

Volubus helped me with buses for our family trip in Ireland for three days. A pleasant and eventful trip for 17 people aged 6 months to 82 years with special requests such as a car seat for the baby and a tough timetable to keep. Everything went smoothly, and the buses were comfortable and punctual all three days.
Thank you for all your efforts and the excellent service!

20 september 2024
Review zonder uitnodiging
Logo volubus

Antwoord van volubus

Dear Lena, thank you so much for your kind words! We're thrilled to hear that your family trip in Ireland went smoothly! It was our pleasure to assist with your special requests and we're glad we could help make the experience enjoyable for everyone, from the youngest to the oldest!

We look forward to helping you with any future trips. Thanks again for choosing Volubus!

Beoordeeld met 5 van de 5 sterren

We were travelling to a wedding and a…

We were travelling to a wedding and a very clean bus with a pleasant driver turned up at exactly the time arranged. Everything was spot on

22 augustus 2024
Review zonder uitnodiging
Logo volubus

Antwoord van volubus

Thank you for the review! We really appreciate it and hope that you and the group had a great time at the wedding!

Beoordeeld met 5 van de 5 sterren

Brilliant service and price really good…

Brilliant service and price really good communication. Would definitely recommend. On time and great driver

22 augustus 2024
Review zonder uitnodiging
Logo volubus

Antwoord van volubus

It was a pleasure for the whole Team. Thank you for the review and we look forward to serving you and your group again in the future!

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