Recently bought an XC40 from Volvo cars Poole transaction was smooth and I’m very happy with the car. Elena was great from start to finish, I received a video of the car very quickly after enquiring,... Toon meer
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On Wednesday we took delivery of anEX40, which we are delighted with. We were helped on our car buying journey by Elena. She was professional throughout her time with us, in spite of the fact that w... Toon meer
Bedrijf heeft geantwoord
We purchased an older Selekt XC40 recently and have to say the process was smooth, painless & professional. There was no hard sell and Jordan was very helpful with a couple of towbar related issues.... Toon meer
Bedrijf heeft geantwoord
Excellent service throughout. Elena was fantastic, friendly and efficient throughout the process of part exchanging my old car for a new XC40. Excellent customer service from the whole team at Poole,... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Volvo Cars Poole
Geschreven door het bedrijf
WELCOME TO VOLVO CARS POOLE
We look forward to welcoming you to our luxury premises. Volvo Cars Poole is located on Ringwood Road, Poole. The showroom and workshop deliver a fresh, modern, Swedish-inspired environment. We stock the full range of new Volvo models along with an extensive selection of Approved Used Volvo Selekt cars.
We have dedicated Motability & Business specialist available to assist. If required courtesy cars are available whilst your car is being serviced by our Volvo trained technicians. BUTTON NAME BUTTON NAME
Contactgegevens
582 - 602 Ringwood Road, BH12 4LY, Poole, Verenigd Koninkrijk
- 01202 065555
- marketing@volvocarspoole.co.uk
- volvocarspoole.co.uk
4,6
Uitstekend
159 reviews
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Recently bought an XC40 from this…
Recently bought an XC40 from Volvo cars Poole transaction was smooth and I’m very happy with the car. Elena was great from start to finish, I received a video of the car very quickly after enquiring, she was very knowledgeable, attentive and gave me confidence in buying the car, can’t recommend enough. Thank you.
5 september 2026
Review zonder uitnodiging
Antwoord van Volvo Cars Poole
Hello Dominic,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us and will be sharing your feedback with Elena and the team.
Please do not hesitate to contact us if we can help you any further.
Kind regards,
Amber - Volvo Cars Poole
Great service from both Jordan and…
Great service from both Jordan and Joseph in my purchase of an XC60.
25 augustus 2026
Review zonder uitnodiging
Antwoord van Volvo Cars Poole
Hello,
Thank you for taking the time to leave us a 4-star review. We are thrilled to hear you had a positive experience with us and will be sharing your feedback with the team.
Please do not hesitate to contact us if we can help you any further.
Kind regards,
Amber - Volvo Cars Poole
Paul has been very helpful in guiding
Paul has been very helpful in guiding
through the process
1 september 2026
Review zonder uitnodiging
Antwoord van Volvo Cars Poole
Hello,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us and will be sharing your feedback with Paul and the team.
Please do not hesitate to contact us if we can help you any further.
Kind regards,
Amber - Volvo Cars Poole
Today we took home our first EV
Today we took home our first EV, having had Volvos for the past 15 years, out choice was a no brainer, the service we received has been exemplary and like many reviews a very impressive young lady helped us from start to finish, Elena has been the model salesperson, she hasn’t pushed just guided and ensured everything has been exactly as she said it would be, nothing has phased her and she certainly knows her stuff, that said we couldn’t fault anyone we have encountered at Volvo Poole, great team but Elena gets the gold star, and I love my car!
14 augustus 2026
Review zonder uitnodiging
Antwoord van Volvo Cars Poole
Hello Gill,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us and will be sharing your feedback with Elena and the team.
Please do not hesitate to contact us if we can help you any further.
Kind regards,
Amber - Volvo Cars Poole
On Wednesday we took delivery of…
On Wednesday we took delivery of anEX40, which we are delighted with. We were helped on our car buying journey by Elena. She was professional throughout her time with us, in spite of the fact that we had our dog with us, her family dog had sadly died on the evening before.
Elena patiently helped us with the technical details of the car, not minding that we had little knowledge of this area of the car.Before we drove the car away, she double checked that we knew how the systems worked.
5 augustus 2026
Review zonder uitnodiging
Antwoord van Volvo Cars Poole
Hello Susan,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us and will be sharing your feedback with Elena and the team.
Please do not hesitate to contact us if we can help you any further.
Kind regards,
Amber - Volvo Cars Poole
Purchase of new car
Kept up to date all the way through the purchase of our new car Volvo XC90 very helpful and knowledgeable staff. Lovely car and as advertised. So far follow up support has been good, lets hope it continues.
6 augustus 2026
Review zonder uitnodiging
Antwoord van Volvo Cars Poole
Hello Tracy,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us and will be sharing your feedback with the team.
Please do not hesitate to contact us if we can help you any further.
Kind regards,
Amber - Volvo Cars Poole
Joseph Chamberlain
Joseph Chamberlain. From the first meeting to collecting our cars, he has proven trustworthy, competent, professional and genuine.
31 juli 2026
Review zonder uitnodiging
Antwoord van Volvo Cars Poole
Hello,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us and will be sharing your feedback with Joe and the team.
Please do not hesitate to contact us if we can help you any further.
Kind regards,
Amber - Volvo Cars Poole
A genuinely positive experience
Elena made the process straightforward from start to finish. She was knowledgeable, professional and approachable throughout, keeping us informed without being pushy. Communication was excellent, everything happened when it was supposed to, and the handover was smooth and well organised. We're so pleased with the car and wouldn't hesitate to recommend both Elena and the Poole team. A genuinely positive experience! Thank you 😊
30 juli 2026
Review zonder uitnodiging
Antwoord van Volvo Cars Poole
Hello Hayley,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us and will be sharing your feedback with Elena and the team.
Please do not hesitate to contact us if we can help you any further.
Kind regards,
Amber - Volvo Cars Poole
Poor service …
Poor customer service on the service team side. Sarcastic staff attitude and poor welcoming service on the desk.
Car was handled to me on failure after they serviced it what it was loosing power and it almost caused a accident.
I loved the garage once upon a time but it seems like they need to get themselves together and bring that volvo garage to the level that it should be.
Good luck to the team.
16 juli 2026
Review zonder uitnodiging
Antwoord van Volvo Cars Poole
Thank you for your feedback.
We are sorry to learn that you were dissatisfied with your recent experience.
Following a full review of the circumstances, we found that the vehicle concern raised after the service was caused by a spark plug failure that occurred subsequent to the work carried out and could not reasonably have been predicted or prevented during the service. Once the issue was reported to us, our team acted promptly to investigate and assist in resolving the matter.
We are disappointed that you felt our customer service did not meet your expectations. Providing a professional and welcoming experience is important to us, and we take all feedback seriously. However, we do feel it is important that feedback remains respectful towards our employees, who are committed to assisting our customers and do not have the opportunity to publicly respond to personal criticisms.
While we appreciate your frustration at experiencing an unexpected vehicle fault shortly after your visit, unforeseen component failures can unfortunately occur and are not always related to servicing work.
Thank you for bringing your concerns to our attention. We wish you all the best for the future.
Leanne Ledger - Aftersales Manager
From the moment of walking in
From the moment of walking in, everything was very easy, from the first chat, to the test drive. The staff were very pleasant and knowledgeable. Handover, made you feel special, in a nice way.
16 juli 2026
Review zonder uitnodiging
Antwoord van Volvo Cars Poole
Hello,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us and will be sharing your feedback with the team.
Please do not hesitate to contact us if we can help you any further.
Kind regards,
Amber - Volvo Cars Poole
Great customer service
Great customer service, knowledgeable and informative team members.
15 juli 2026
Review zonder uitnodiging
Antwoord van Volvo Cars Poole
Hello Christopher,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us and will be sharing your feedback with the team.
Please do not hesitate to contact us if we can help you any further.
Kind regards,
Amber - Volvo Cars Poole
Just purchased a new EX30 and was…
Just purchased a new EX30 and was helped along the way right from the start. Marc Walby in particular at the show room gave me a lot of time and great advice. In fact all of the team there were excellent. When the car arrived the hand over was first class - with Marc spending time to resolve all issues. Excellent service throughout.
8 juli 2026
Review zonder uitnodiging
Antwoord van Volvo Cars Poole
Hello Giovanna,
Thank you for taking the time to leave us a fantastic review. It's great to hear you had a 5-star visit to us. Your feedback will be passed on to Marc and the team.
Please do not hesitate to contact us if we can assist you any further.
Kind regards,
Amber - Volvo Cars Poole
Volvo Poole - Jordan
Our experience with Jordan at Volvo Poole I cannot fault. Communication, knowledge, enthusiasm, super helpful, no pressure at any time and made the whole thing really exciting. 100/10!
4 juli 2026
Review zonder uitnodiging
Antwoord van Volvo Cars Poole
Hello Clover,
Thank you for taking the time to leave us a fantastic review. It's great to hear you had a 5-star visit to us. Your feedback will be passed on to Jordan and the team.
Please do not hesitate to contact us if we can assist you any further.
Kind regards,
Amber - Volvo Cars Poole
Amazing experience with Volvo
Amazing experience from stepping foot in the showroom to leaving with my new car. Customer service was amazing through out, car was fully set for me with all questions answered. The after care has also been amazing with emails answered with no waiting around to get reply’s. Couldn’t be happier and I didn’t only buy the car I also feel I have a great service going forward aswell. The Volvo team were friendly and approachable which I didn’t find in other main dealers and was also another reason we went with Volvo. We could see that nothing was to much effort for them and willing to help and answer any questions with a friendly manor and attention to detail. Highly recommend
27 juni 2026
Review zonder uitnodiging
Antwoord van Volvo Cars Poole
Hello Ellie,
Thank you for taking the time to leave us a fantastic review. It's great to hear you had a 5-star visit to us. Your feedback will be passed on to the team.
Please do not hesitate to contact us if we can assist you any further.
Kind regards,
Amber - Volvo Cars Poole
Kyle at Volvo in Poole is amazing
Kyle at Volvo in Poole is an amazing salesman. He made my experience buying my second car from them easy and enjoyable. Kyle is knowledgeable, friendly and professional and a real asset to Volvo - he made this a lovely and memorable experience for me. Thankyou Kyle
2 juli 2026
Review zonder uitnodiging
Antwoord van Volvo Cars Poole
Hello Trai,
Thank you for taking the time to leave us a fantastic review. It's great to hear you had a 5-star visit to us. Your feedback will be passed on to Kyle and the team.
Please do not hesitate to contact us if we can assist you any further.
Kind regards,
Amber - Volvo Cars Poole
Great service from Volvo Poole and Elena
We met Elena from Volvo Poole when we were looking to upgrade our EX30. Elena went through all the available cars explaining what each version had. We eventually chose the EX30 with Ultra trim.
On the day of the pick-up, Elena again went through some of the options for us. The big moment came when we went to get the car and walked right past it! Volvo had covered it a big black sheet and just like a magician it was unveiled for us by Elena.
Both Elena and Brennan then spent time making sure both our phones worked seamlessly with the car.
We then went to a cafe that Elena had suggested and had a great lunch.
We’d like to commend Volvo , Elena and Brennan for the patience and professionalism they both showed us.
Well done Volvo Poole and Elena!
2 juli 2026
Review zonder uitnodiging
Antwoord van Volvo Cars Poole
Hello Roger,
Thank you for taking the time to leave us a fantastic review. It's great to hear you had a 5-star visit to us. Your feedback will be passed on to Elena, Brennan and the team.
Please do not hesitate to contact us if we can assist you any further.
Kind regards,
Amber - Volvo Cars Poole
Marc Walby provided all information in…
Marc Walby provided all information in detail and I never felt pressured into anything. He understood my needs and worked with me to find the perfect car. Marc communicated at each stage clearly explaining what and why I was filling sections of the online documentation out. On collection, he spent time showing me all the features and assisting me connect everything so it was personal to me. An excellent service!
1 juli 2026
Review zonder uitnodiging
Antwoord van Volvo Cars Poole
Hello Katy,
Thank you for taking the time to leave us a fantastic review. It's great to hear you had a 5-star visit to us. Your feedback will be passed on to Marc and the team.
Please do not hesitate to contact us if we can assist you any further.
Kind regards,
Amber - Volvo Cars Poole
poor after-sales service
good sales service when they want you to buy a car. Rude and dismissive after-sales service. Plenty of other poor reviews saying the same but the poor service and attitude continues. Shame the company doesn't take bad reviews more seriously. I, for one, wont be purchasing another vehicle from them.
30 juni 2026
Review zonder uitnodiging
Antwoord van Volvo Cars Poole
Dear Ozzie,
Thank you for taking the time to share your feedback with us. We are very sorry to hear you have not had the experience you deserve at Volvo Cars Poole.
We have tried to reach out to you as we would like to investigate this further, but are unable to find a record of you on our system. Please reach out to us at marketing@oceanautomotive.co.uk so we can discuss this with you further.
Kind regards
Amber – Volvo Cars Poole
Outstanding service after a pothole nightmare — couldn't recommend more!
I recently had the misfortune of hitting a pothole and puncturing a tyre, but the team at Volvo Cars Poole service department turned what could have been a stressful situation into a really positive experience.
Leanne, Jamie, Katie and the wider team were absolutely fantastic from start to finish. They sourced a replacement tyre and had it ordered and fitted the very next day, meaning I had the car back in time for the weekend, exactly what I needed.
The level of service was outstanding, and Volvo assistants were equally brilliant throughout. You can really tell this team genuinely cares about their customers.
I would not hesitate to recommend Volvo Cars Poole service department to anyone. Thank you all so much.
19 juni 2026
Review zonder uitnodiging
Antwoord van Volvo Cars Poole
Hello Dean,
Thank you for taking the time to leave us a fantastic review. It's great to hear you had a 5-star visit to us. Your feedback will be passed on to the team.
Please do not hesitate to contact us if we can assist you any further.
Kind regards,
Amber - Volvo Cars Poole
Perfect service
Mark was absolutely fantastic. He is so informative, puts no added pressure on a sale and spent lots of time with us making sure we were happy. Our new car is absolutely beautiful and we are extremely happy. Thanks again
22 juni 2026
Review zonder uitnodiging
Antwoord van Volvo Cars Poole
Hello Abigail,
Thank you for taking the time to leave us a fantastic review. It's great to hear you had a 5-star visit to us. Your feedback will be passed on to Mark and the team.
Please do not hesitate to contact us if we can assist you any further.
Kind regards,
Amber - Volvo Cars Poole
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