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Lees wat reviewers zeggen

Beoordeeld met 2 van de 5 sterren

This company is NOT a UK company and the customer service is dire. Go to a shop/store IN the UK so that your STATUTORY rights are not affected of anything goes wrong. There is no customer service an... Toon meer

Beoordeeld met 5 van de 5 sterren

Excellent glasses.First time buying was scepical but dont know why i was,prescription glasses ordered easy to do.When they arrived I was amazed hiw well made they were made and packaged up well. 300... Toon meer

Beoordeeld met 5 van de 5 sterren

I must admit, I was dubious about ordering as it's very difficult who to trust. However, I did my trustpilot research thoroughly and decided to buy. So glad I did. Came earlier than expected and the... Toon meer

Beoordeeld met 2 van de 5 sterren

Frames are amazing, delivery etc was really good but prescription is unfortunately unwearable. I can't work out what they have done wrong, but I can only see through them from about 4 feet from my com... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Brillengroothandelaar

Geschreven door het bedrijf

Vooglam-UK is a leading provider of stylish prescription glasses and sunglasses. Self-owned manufacture lines with professional equipment, We proudly present premium quality frames, lenses, and trendy fashion accessories at super affordable prices. Meanwhile, the customer service team is ready to help and fix any problems you might meet. We got your back!


Contactgegevens

3,4

Gemiddeld

TrustScore 3.5 uit 5

512 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft nog niet op negatieve reviews gereageerd

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3,4

Alle reviews

(512)

8 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Unbelievable spammers

Unbelievable spammers. Over the past 2 years I have requested a gazillion times to be removed from their mailing list (not that I ever requested to be on it in the first place). I even wrote several times to them, but I am still getting spammed. Got another one today. Dodgy company

24 oktober 2024
Review zonder uitnodiging
Logo Vooglam.uk

Antwoord van Vooglam.uk

I'm truly sorry to hear about the inconvenience you've experienced. We take your concerns very seriously and apologize for the continued spam emails. I will make sure to escalate this issue to our team to ensure that your email is removed from our mailing list immediately. Thank you for bringing this to our attention, and we will do everything we can to prevent this from happening again. Have a nice day!

Beoordeeld met 5 van de 5 sterren

Wow lovely glasses

I paid the least possible just to get an idea, all in £20. I received a good quality, beautifully presented perfect pair of glasses. Knew high street was a rip off. I was pleasantly surprised as I expected to receive a cheap flimsy pair but they were wonderful.

18 oktober 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Paid for two but only got one.

I ordered a pair of glasses. Within minutes, I emailed and asked if I could add another pair to the order and save on delivery. They replied two days later saying the item had already been despatched. So I ordered two more pairs of the same glasses and paid for two pairs. Only one pair were delivered. I've been emailing vooglam and nobody has bothered getting back to me. I want a refund or my glasses. Not too much to ask is it!

15 oktober 2024
Review zonder uitnodiging
Logo Vooglam.uk

Antwoord van Vooglam.uk

We are full of remorse to know that your shopping experience with us was not good. We are more than willing to assist you with this case. I have checked your new order was shipped out already, the tracking number is UJ718965628YP, which is on the way to you. And we will also be reaching out to you via email shortly to make sure you will receive the order ASAP. Thank you so much!

Beoordeeld met 1 van de 5 sterren

Glasses not able to be used

Glasses not able to be used. Lenses do not do job of prescription. Company suggested I sent copy of prescription but email address provided does not work.

17 oktober 2024
Review zonder uitnodiging
Logo Vooglam.uk

Antwoord van Vooglam.uk

I'm sorry to hear that your glasses did not meet your expectations. To better assist you and potentially address the issue, having your original prescription would indeed be helpful. Once you have your prescription, please send it to us through the email support-uk@vooglam.com. We're here to help ensure your eyewear is comfortable and suits your needs. Thank you!

Beoordeeld met 3 van de 5 sterren

Easy ordering fast delivery fab price…

Easy ordering fast delivery fab price only negative is glass is much thicker than I'd normally have I opted for extras and went with the recommendation

15 oktober 2024
Review zonder uitnodiging
Logo Vooglam.uk

Antwoord van Vooglam.uk

We're sorry to hear about your dissatisfaction with your glasses. We are more than willing to assist you with this case, please contact us by email at support-uk@vooglam.com with your order number. We are eager to resolve this matter to your satisfaction and hope to hear back from you soon. Thank you. Have a nice day.

Beoordeeld met 5 van de 5 sterren

Excellent specs

I absolutely love my glasses, they arrived when they were due to and I'm really impressed by the quality, the accuracy and the fit. I had to order vari-vocals and the line on the glass is slightly too obvious for my liking but people assure me they don't notice and I've already got a lot of compliments. I'll certainly be buying more from them.

14 oktober 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Absolutely wonderful service from start…

Absolutely wonderful service from start to finish. Delivered by Royalmail too. The glasses are stunning well made and are to my prescription. Was a little apprehensive as I've never used before. The glass are well packed and come in little pouches with a cleaning cloth. Great value for money!!! I would highly recommend.Thank you !!

5 oktober 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic

Fantastic have ordered from you 3 times now and every time wonderful glasses at excellent prices. I get loads of compliments on all of them. The service is fantastic.
I highly recommend A++++++++++

1 oktober 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Quick delivery

Quick delivery, easy to track your items. My glasses are perfect, really good quality and look great!! Highly recommend.

1 oktober 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

First time placing an order I’m so happy It’s the first time I have ordered…

It’s the first time I have ordered anything from Vooglam And I’m really really pleased with the quality. I saw these glasses on someone in America when I was on holiday recently and I asked them where they got them from and they didn’t know so I looked for them online and found them and I’m really really happy with them. Thank you so much.

1 oktober 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fab trendy frames

Excellent quick service
Frames free
Cost of lens plus postage £10
What's not to like
Range of colours frames exceptional
I'll end up with 50 pair
Well done

1 oktober 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I thought I’d ordered the brown two…

I thought I’d ordered the brown two tone glasses not these

1 oktober 2024
Review zonder uitnodiging
Logo Vooglam.uk

Antwoord van Vooglam.uk

Dear customer, thank you for taking the time to bring this to our attention. We are more than willing to assist you with this case. Could you please email us a photo of the glasses you received? Our email address is support-uk@vooglam.com. We need this information to check if we send the wrong glasses or not and provide you with a satisfactory solution to the problem. Thank you very much. Have a nice day.

Beoordeeld met 1 van de 5 sterren

Awful avoid

Awful avoid!
3 months wait, wrong prescription, I know it was correct when I sent. Offered 30% refund, despite advertising a full refund on website. I feel completely conned. China based not UK.

Edit
They eventually offered me 50% refund. Telling me thst I gave them the wrong prescription, this is rubbish, I checked and checked again. Told me I can keep the glasses! Why? They are no use as I can't see out of them! Scammers, they offer a full refund, then don't fulfill this!

26 september 2024
Review zonder uitnodiging
Logo Vooglam.uk

Antwoord van Vooglam.uk

We're truly sorry for the inconvenience and the discrepancy in our service. We understand your frustration and will address this immediately. We regret to inform you that we are currently unable to locate your order information using the name and email address provided. To assist you further, we kindly request that you visit our website and utilize the 'Contact Us' feature to get in touch with our customer service team. We guarantee a response within 24 hours of receiving your contact request. T

Beoordeeld met 5 van de 5 sterren

Fantastic

I have just received my 2nd pair. They are gorgeous. I loved my first pair and ordered a style similar as my 2nd. They are so colourful and I get compliments everyday. Well made and very comfortable 👌

25 september 2024
Review zonder uitnodiging

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