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Lees wat reviewers zeggen

Beoordeeld met 2 van de 5 sterren

This company is NOT a UK company and the customer service is dire. Go to a shop/store IN the UK so that your STATUTORY rights are not affected of anything goes wrong. There is no customer service an... Toon meer

Beoordeeld met 5 van de 5 sterren

Excellent glasses.First time buying was scepical but dont know why i was,prescription glasses ordered easy to do.When they arrived I was amazed hiw well made they were made and packaged up well. 300... Toon meer

Beoordeeld met 5 van de 5 sterren

I must admit, I was dubious about ordering as it's very difficult who to trust. However, I did my trustpilot research thoroughly and decided to buy. So glad I did. Came earlier than expected and the... Toon meer

Beoordeeld met 2 van de 5 sterren

Frames are amazing, delivery etc was really good but prescription is unfortunately unwearable. I can't work out what they have done wrong, but I can only see through them from about 4 feet from my com... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Brillengroothandelaar

Geschreven door het bedrijf

Vooglam-UK is a leading provider of stylish prescription glasses and sunglasses. Self-owned manufacture lines with professional equipment, We proudly present premium quality frames, lenses, and trendy fashion accessories at super affordable prices. Meanwhile, the customer service team is ready to help and fix any problems you might meet. We got your back!


Contactgegevens

3,4

Gemiddeld

TrustScore 3.5 uit 5

512 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

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Heeft nog niet op negatieve reviews gereageerd

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3,4

Alle reviews

(512)

8 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Fantastic

Fantastic! Just make sure to double check your PD!

The first time around, the glasses I got gave me headaches/double vision - but now I know that was due to my miscalculation of my PD. I recommend using their guide rulers instead of apps, as apps can't detect if your eyes need different PDs.

The second time I got my partner to measure my PD manually, and honestly - these are the best glasses I've ever had. I have quite a high prescription, so my glasses bill went from £200+ from a high street chain to £50. That's amazing. Instead of having one pair, I feel confident to order more now. it's given me such confidence and excitement. I do often fall victim to misplacing things, and I used to kick myself for it. Now, I know if I ever do that - I'm wont have to pay an arm and a leg. I also can change up my style! I'm already thinking of getting some sunglasses in my prescription!

They arrive beautifully packaged with a PD ruler, soft bag, and glasses cloth. It's insane value for money.

I can't recommend it enough. Just make sure to double-check and manually measure your PD!

24 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

One happy 68 year old bunny.

Just received my second pair of prescription glasses from Vooglam. I love the range this site sells. I'm 68 and have never been happy with the UK range of boring specks, just got the best of a bad bunch before. Even the designer ones are boring. Goodness knows what young British customers think of the choice. The prescription and fit is fine, and I feel so chuffing trendy. Oh, and they are so affordable. Thanks so much.

13 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I love my glasses

I love my glasses. fast shipping and delivery. I will keep ordering from vooglam. would highly recommend

29 april 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Bought prescription frames

Bought prescription frames, input correct prescription, got incorrect lens, reported it to vooglam, after extensive toing a froing, vooglam says I input incorrect prescription, I have screenshots and original prescription both exactly the same, offering me discount for another fran=mimng and telling me it would be expensive for me to return faulty frame back to china, AVOID LIKE THE PLAGUE!

27 april 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Flimsy toy type

Delivered in a lovely box, however the glasses were either something you get from a 3D cinema or a prototype. Very flimsy and just flopped behind the ears without rigid stability. These would just fall off if I walked. Very bendy and I cannot believe this as a legit product for which I paid over £40. Was looking forward to a bright colourful design, but turned out quite mute. Definitely will be returning as these aren't fit for purpose.

28 april 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Bifocal lens too high up so when head…

Bifocal lens too high up so when head is correct position you are looking at the line makes you feel sick. also reading bit not great fuzzy what a waste of money can ill afford for 2 pairs of useless glasses rip off merchant's.

16 april 2024
Review zonder uitnodiging
Logo Vooglam.uk

Antwoord van Vooglam.uk

Dear customer, thank you for taking the time to bring this to our attention. We are more than willing to assist you with this case. Could you please email us a copy of your paper prescription from your eye doctor at support@vooglam.uk? We need this information to check if we made the wrong glasses or not and provide you with a satisfactory solution to the problem. Thank you very much. Have a nice day.

Beoordeeld met 1 van de 5 sterren

I hate them

I hate them. I cried. They are so big they look like clowns glasses

16 april 2024
Review zonder uitnodiging
Logo Vooglam.uk

Antwoord van Vooglam.uk

Hi there, we are full of remorse to know that your shopping experience with us was not good. We are more than willing to assist you with this case. We noticed that our agent has sent you an email, please check your inbox to see if you received it. If not, please feel free to contact us again at support@vooglam.uk. Thank you and have a nice day!、

Beoordeeld met 1 van de 5 sterren

Upset…

Glasses are very nice & seem good quality. Took 19 days to arrive.
Ordered two pairs, quite obviously same prescription.
One pair are wrong - made with + instead of -
Values on order are correct.
Awaiting response ..

IT IS VOOGLAM WHO MAFE THE MISTAKE WITH THE + and _ NOT ME AND NEED TO FIX IT! MY INSTRUCTIONS WERE CLEAR AND CORRECT AND I HAVE PROOF OF THIS WHICH I HAVE SENT TO THEM! YOU NEED TO REFUND YOUR MISTAKE!

16 april 2024
Review zonder uitnodiging
Logo Vooglam.uk

Antwoord van Vooglam.uk

Hi there, sorry for bringing you a bad shopping experience. We are really willing to help you with this issue, but the "+" or "-" signs were very important for prescription and it was also selected by customers while ordering, we are not able to change anything without your permission after the order has been placed. Our agent has sent you an email with our solutions, would you mind checking if you have received it? If not, please feel free to contact us again at support@vooglam.uk. Hope you have a nice day!

Beoordeeld met 1 van de 5 sterren

Ordered 2 sets of glasses and they…

Ordered 2 sets of glasses and they weren't the right prescription. They said they would refund the cost but as yet no money has arrived into my account.

Do not order from here - customer service is rubbish!

1 april 2024
Review zonder uitnodiging
Logo Vooglam.uk

Antwoord van Vooglam.uk

Dear customer, thanks for reaching out. we are full of remorse to know that your shopping experience with us was not good. We are more than willing to assist you with this case. However, we cannot locate your order with the information provided. We encourage you to contact us at support@vooglam.uk with your order number. We are eager to resolve this matter to your satisfaction and hope to hear back from you soon. Thank you. Have a nice day.

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