Voyafx.com Reviews 

172
TrustScore 3 uit 5

3,1

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Beoordeeld met 1 van de 5 sterren

Vota fx desactivou a minha conta sem me avisar. Depois de confrontados disseram que tinham transferido o meu dinheiro no valor de 5649 euros para a minha conta. O que é falso nunca o fizeram até a... Toon meer

Beoordeeld met 5 van de 5 sterren

VoyaFX takes care of me by providing great services - user friendly platform, detailed analyses and attractive trading conditions. I trade on a daily basis and have been a client for a few months. I r... Toon meer

Beoordeeld met 5 van de 5 sterren

My experience with VoyaFX for over 4 months has been very pleasant and satisfactory. I’ve been working very successfully with my account manager. Learned a lot from his experience thanks to the time... Toon meer

Beoordeeld met 5 van de 5 sterren

Best broker in town I have been using Voyafx around 8 months and I would say I have had a great trading experience with Voyafx, especially Stephen Gallo as my account manager has always helped me g... Toon meer

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3,1

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3,1

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Beoordeeld met 5 van de 5 sterren

Nice trading platform and friendly…

Nice trading platform and friendly staff
I have been using the services of VoyaFX for a long time and I am satisfied with the trading platform. It is very confortable and easy to handle. The customer service department is always ready to help when you need help and have questions.
Last but not least, stock trading is commissions-free.

26 december 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great app, simple and friendly

Great app, simple and friendly
I like the app, which is very simple and user friendly.
I am trading stocks and I am happy VoyaFX offers commission free trading of stocks. It saves me a lot of money.
The customer support is very helpful if you need any assistance.

24 november 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Avoid like the plague

Don’t trust this company it’s an absolute scam. Copy trader statistics are just wrong, they show that they’re profitable even though they are losing you hundreds. Erik is obnoxious and an awful person to deal with, he’s incredibly rude. Honestly don’t know how he makes a living he’s so forceful and I literally avoided speaking to him. I also asked to withdraw my funds and they ignored my requests so my balance went to 0. I would get another copy trader like v social or e toro. This company is awful, please don’t sign up

24 november 2023
Review zonder uitnodiging
Logo Voyafx.com

Antwoord van Voyafx.com

Dear Mr. Bajaj,

Thank you for your feedback. We were quite troubled by your comment and immediately looked into your account to see what went wrong. We have also reviewed the communication between you and our employee extensively.

When it comes to the copy-trading statistics, please keep in mind that they measure performance over different periods of time and a short-term negative may not necessarily affect long-term performance.

When it comes to Erik, we can see that you avoided communicating with him, although we found no trace of you two ever having any arguments. However, avoiding communication with your account manager was ultimately a mistake, as we will explain in the next point.

For your withdrawal, when you placed a request, your equity was lower than the amount that you wanted to take out, as you had open positions on the account that were going against you. Erik tried to get in touch with you when you placed the request in order to explain this, but you ignored his calls and e-mails. Later on, your account entered a margin call, meaning you no longer had any free funds on the account, putting it at risk. Once again, our employee tried to reach you to try and help you get out of the situation but once more, you ignored his calls and e-mails.

We took every available opportunity to try and get in touch with you so we could provide assistance and information, but your refusal to communicate only made things worse for your account.

It is understandable that you are upset after a loss, but your decision to cut communication with us and ignore the signs and warnings on your account is what ultimately led to losing the funds on the market. We hope you understand where we are coming from and that there was no malicious action taken by us regarding your account.

Best regards,
VoyaFX

Beoordeeld met 5 van de 5 sterren

Nice platform with lots of instruments

I've been trading with VoyaFX for some time, and I enjoy their services. The user interface of the application is nice, the news section is very helpful and you can find analysis of stocks from investment banks.
I both won and lost money, there is indeed risk in volatility, but you can work with take profits and stop losses, and also there is the possibility to place pending orders.

24 november 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great customer experience

VoyaFX takes care of me by providing great services - user friendly platform, detailed analyses and attractive trading conditions. I trade on a daily basis and have been a client for a few months. I recommend this broker to every trader who wishes to learn and improve their trading skills, as well as boost their trading results. Keep it up guys!

14 november 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I highly recommend the company

I’ve been trading with VoyaFx for over 6 months. I am very happy with all the services offered by the company. I like the assistance that my Account Manager Erik Hoffmann provides me with. He spends as much time with me as I need and has helped me in many different situations on the market. The company has got a very user friendly platform as well as very competitive spreads and trading conditions. Thanks to the services the company offers I have managed to create a very profitable trading strategy.
VoyaFX has become my main broker and I highly recommend it to other clients!

17 november 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Four things I like most regarding…

Four things I like most regarding Voyafx - The friendliest trading platform, the great customer support, how easy is to withdraw money when you want and the last but not the least- I learned a lot about the trading here.

15 november 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Best broker in town

Best broker in town
I have been using Voyafx around 8 months and I would say I have had a great trading experience with Voyafx, especially Stephen Gallo as my account manager has always helped me grow my skills and offered me the best advice on making trades. He teaches me how to protect myself from big mistakes.
I would highly recommend to anyone starting their trading journey

9 november 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Been a user for one year now

Been a user for one year now. Never had any issues when requested withdrawal of money. The app is very easy and convenient when I try to put take profit or stop lost orders. The customer support is very experienced and helped me to become more successful trader. Thanks to Benjamin Camden and Erik Hofmann.

13 oktober 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very experienced customer support and…

Very experienced customer support and easy to use trading platform
I found eventually Voyafx and I am glad of the services and support I receive every day.
I have to mention that Erik Hoffmann was very patient with all the questions I asked him as I am not familiar with the financial markets. He always explained me the necessary information about the financial markets and the news moving the markets up and down.
Trading software is very easy and user friendly. So and copy trading functionality.

2 oktober 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I am glad from the support I received…

I am glad from the support I received so far.
I am a little bit new on the financial markets and that is why I am very happy with the support and education I received so far from Voyafx.
I would say big thanks to Benjamin Camden and Stephen Gallo who always helped me when I needed any clarification.
I would say the trading platform that Voyafx offers is very simple and easy to use. No problems so far. I also tried to withdraw some money and everything happened as I requested.

27 september 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I already gave my feedback

I already gave my feedback, post which Erik called me stating everything I mentioned was incorrect and he was a bit too aggressive and I had to disconnect the call. Even the response received from VOYAFX to my previous feedback is absolutely inaccurate. One more thing I missed, there was an arrangement to pay me some cash back (30% of the interest swap) to be done on a monthly basis, which they havent processed for the second month, when I lost my money in the trades. Even my comment about copy trading was not that I haven't used it, instead I used it and since I was not happy (there were too many loopholes - no stop loss, no control), I had to end my copy trade transactions with a loss and had stopped using it. Suggest, not to use it, since it was not even profitable. VOYAFX is not at all trustworthy and suggest you stay away from them.

29 augustus 2023
Review zonder uitnodiging
Logo Voyafx.com

Antwoord van Voyafx.com

Dear Mr. Srivastava,

We understand you’re frustrated, underlined by the fact that, instead of replying to our reply on your initial review, you decided to reply in a separate negative review from a different account, clearly meant to hurt our rating score further.

Our employee pointed out some of the same inaccuracies we mentioned in our initial reply to your review. Perhaps being confronted seemed aggressive to you, although Erik was simply trying to protect our reputation due to the misinformation in your post.

You claim that our response is inaccurate, yet you don’t say how. You still have access to your account and its history, which means that if any of the information we provided is inaccurate, you can freely point it out. This, however, is impossible, as we have been truthful in what we wrote.

The swap refund you mentioned was an agreement between you and our company, that you would receive 30% of the swap as a cashback to your account for each month. The first time it was done, was on August 1st, at 11:59 AM CET, for the period from July 1st to August 1st. The second time would have been done on September 1st, but you lost the funds on your account before the end of August.

Not liking how the Copy-Trading system works is valid, but claiming it isn’t profitable and that you closed your copy-trades on a loss simply is not true. While not every copied trade may have been successful, overall, the system brought a significant profit on your account. Your total profit from Copy-Trading was GBP 9413, while your total investment was GBP 8751. This means that the system you claim ended on a loss for your account actually made over 100% profit on your account. A stark contrast to your own words.

We know we haven’t done anything wrong and we know that you may not feel the same way. We ask that you reflect on this experience, what we really did together, what you did on your own and really consider whether the things you’ve written are justified and not clouded by the anger and frustration of experiencing a financial loss that any trader should be ready for and comfortable with.

If, for some reason, you continue to keep these deceitful reviews up, we will be forced to publish evidence from your account to expose your attempts at misinformation and we will take legal action, as both of your reviews fall under the legal term of defamation - the action of damaging the reputation of a person or group through the spread of false information.

Kind regards,
VOYAFX customer care team

Beoordeeld met 5 van de 5 sterren

Nice platform and very helpful customer…

Nice platform and very helpful customer support
I am using the platform last 3 months and I have no any problem so far.
I am relatively new on the financial markets and I am asking a lot of questions how to act in a particular situation and always I received helpful advice.
Thanks to Erik Hofmann for his help.
The trading platform is fresh and easy to use.

19 september 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Avoid, high risk of loosing money

Avoid copy trading, they do not use SL. Sooner or later there will be a huge drop of the account and Eric Hoffman will be saying that you make a great profit and positions are developing.
High spreads and swaps, completely not competitive conditions. You will not learn anything from them. I am very dissapointed. Bonus money is a trap. You will need to trade huge amount of lots to be elligible for withdrawal of that bonus or any gains.
They should be ashamed of such actions. Do not be fooled by copytraders percentage of gains (it is without swaps which are reducing considerably potential gains). Some positions by copytraders are open both ways, so if they are to get 4%, they will always win. On the other hand not sure if all of them are humans (rather bots as so many positions are open).

18 augustus 2023
Review zonder uitnodiging
Logo Voyafx.com

Antwoord van Voyafx.com

Dear Mr. Żebrowski,

Thank you for your feedback. We were distressed by this review and we immediately looked into the case, at which point we began to see things weren’t adding up.

We have no control over whether or not our Copy Traders use Stop-Loss and/or Take-Profit. These traders are not our employees, but rather clients of ours that have achieved a level of success and trust within VoyaFX that we have acknowledged them as suitable for our Copy-Trading program.

We are dedicated to providing knowledge to all of our clients, regardless of their level of experience in the field. At no point have we given you false or inaccurate information, as we use trustworthy sources for any data we provide.

The conditions on our bonuses are clearly stated on the document every customer must read and sign in order to partake in said bonus. There are no hidden conditions, everything is transparent and all the information fits within half a page. It is impossible to miss.

Of course, some of the Copy-Traders will occasionally use hedging. Hedging is a common practice, used when a position needs time to develop. It is an invaluable tool as it negates major risk and only sacrifices fees for the time it takes until the position develops favorably. Additionally, Copy-Traders only take commissions from the profit of successful trades. All of this is information you were fully acquainted with prior to using the feature.

To summarize, it appears that you are unhappy with how our features work. This, on its own would be fine, but even though you were made aware of how they work and any conditions associated with them, prior to using them, you still decided to go forward with them.

This simply begs the question – Why even start working with us, when the origin of your grievances is information you received prior to spending months with our service?

Best regards,
VOYAFX Team

Beoordeeld met 1 van de 5 sterren

Please be aware.. it’s a trap

Please be aware of few aspects about voyafx:
1. Don’t work with Erik Hoffman- he is rude and deceptive. They boast about providing the Account manager, which is good for nothing
2. Dont get trapped in the bonus, as your own money also get trapped and eventually end up losing all the money
3. Spreads are way too high
4. Their nightly charges (called interest swap) is sky high, where you will end up paying around 30-40% of your profit value on a daily basis. This is not for crypto, but indicies and commodities, primarily
5. Dont use their Copy trading feature, that actually is a trap where positions are
6. They don’t provide all the information upfront and keep an eye on their terms and conditions, as they keep updating it without any intimation, which itself is a breach
7. Finally, they are not UK FCA Compliant

Overall, please Dont get trapped! Hope it helps…

29 augustus 2023
Review zonder uitnodiging
Logo Voyafx.com

Antwoord van Voyafx.com

Dear Mr. Srivastava,

We appreciate the feedback and we decided to look deeper into this case.
Comparing the information in your review and the data from your account with us, the discrepancies are troubling.
Our employee, Erik, who you were working with for a time has not engaged in any deceptive practices while speaking with you, as we have reviewed all his interactions with you. While you two were in contact, your account was in a good position, as it was growing and in profit. At one point, you decided you no longer wish to speak with Erik and your communication came to an end. At that time, you were still using our Copy-Trading feature.

This brings us to our next point. Your account was on a profit from Copy-Trading. The feature only helped your account in the time you used it. On the 13 th of July, you decided not to use this tool anymore. You were using our service without a financial analyst to teach you about how the market works and without copy-trading. Without the knowledge of Erik, who has over a decade of experience in the field, and without the skills of our most successful traders, you continued trading on your own. Due to your inexperience, along with bad trading decisions and a refusal to accept our assistance, you began losing your money. In the period from July 13 th to August 29 th , you managed to lose everything on the account – your funds, your profit and the profit you generated from Copy-Trading, all the while, refusing to accept our assistance. All your trading history can be viewed on your account, should you wish to confirm this yourself.
As it stands, we cannot accept any blame for your decisions, when we never had any say in them.

To quickly go over your other points, our bonus’ conditions are clearly stated on the document you signed yourself. Obviously, a promotion has conditions and we have always been fully transparent with them and you have accepted them on more than one occasion.

Your math in regards to our swap is inaccurate and your accusation about or Terms and Conditions is no different.

It is also important to note that we are not a company based in the UK. We have never needed to be FCA compliant, even though we were for a while, until our partnership expired and we decided it was not necessary to renew it. This is also information you were made aware of. All of our license and regulatory information is readily available on our website as we value transparency.
All in all, we can say with utmost certainty that your review was written in bad faith, as it is filled with inaccurate information, misleading wording and outright fabrication. While we sympathize with your losses, we are unable to accept your criticism as anything more than bitter misinformation.

Best regards,
VOYAFX Team

Beoordeeld met 1 van de 5 sterren

Worst company

1. Advice section is useless. I received 3 trading advices from them and all entered into stop loss.
2. Copy Trading section dangerous. I copied one trader quickly because consultant Eric was on the phone. After when I had time to analyze and I saw that the CT was doing profit because he was keeping opened loosing positions was to late to cancel. Was doing something like open a buy and a sell position. One will bring profit and one will increase the loss profit.
3. Useless weekly phones from consultant. He was calling weekly to tell me how great my account was doing. Balance was 450EUR and Equity 100EUR and he was saying that is great. Even when Balance became 400 because of swaps he was saying again what a great week was for my account. This pink situation was so because he was trying to fool me to send more money.
4. This is not confirmed so it is just a suposition, but after I told him to don't call me each week because I can see the REAL status also from browser, the CT did his first SL and now I have Balance 290EUR and Equity 100EUR
5. Trading is not a gambling. And they have promotions like gambling sites. Invest 1000 and get 1000 extra.
6. They have TradingView charts which is ok, but you don't have the option to use all features from a standalone trading like custom signals to put on chart

1 augustus 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Nice trading platform and staff

Nice trading platform and staff
I am very satisfied with the training I received in the beginning and continue to receive regular updates. I am using their services for more that 6 months and I am glad so far.

19 juli 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Joining the other 1 stars here

Copy trading. My account manager was also Erik Hoffman. Exactly the same story as others, starting off good, then a huge deep dive, loss of £380. Unlike any other copy trading platform once a position is open you have no control over it. I trade on other platforms as well as it was too good to be true in the beginning, I let it go (had no choice really). My account manager constantly called to add more funds so better trades can be done etc, like all the other reviewers. Looking back I would have just added to my loss. Luckily I said no and also said no to register my wife thank god. Positions are opened up some resulted in some gain then a huge dive down to zero after I think about 2 months or 3. You cant close positions opened by the trader meaning you can interfere with the thing at all unless you completely disengage from the trader meaning you will basically take a loss on everything if its in negative balance. On top of that - although its not visible but im sure its the case - you also get the daily charges on the account for something you cant even close individually. I indicated this issue a number of times to Erik (although I am sure in response there will be something mentioned here to dress it up nicely) and also stated why isnt he using a stoploss. This copytrader is bullseye, dont be fooled by the huge profits on the account, certainly if you have £1000s to go on a deep dive with a hope the trade comes back one day, then go for it. I accept the fact that traders loosing out on trades, but the fact you have zero control over it makes it really difficult to control, does it? Just to name a few other platforms where you are able to do what you want with the trades places (which should be the norm) : Vantage, Axi. My recommendation is to avoid unless you just want to burn money...

25 juli 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

This company is a scam

This company is a scam. don't trust them. they are not legitimate. Erik Hoffman is a moron, he doesn't know what he is doing, he is a scammer, and his claims of having a masters degree in finance are false too.

furthermore: this is the official reply from the FCA regarding this fake trading broker. Read below.

Financial services register

I’ve searched our Financial Services Register, which is a public record of firms we authorize and regulate. I've located an entry for Alchemy Prime which has a former trading name of Zoya FX. This trading name was effective from 04 Aug 2022 to 12 Jul 2023. Please find their register complaints details here, to ensure you're dealing with the genuine firm.

Clone warning

Please note that we have a clone warning for this firm. It means other firms/individuals are using the details of the genuine FCA-regulated firm when offering products and services. This makes the unauthorised firm appear as if it is regulated. We strongly suggest you do not deal with unauthorised firms as you wouldn't have the protection of our rules, access to the Financial Services Compensation Scheme (FSCS) or the Financial Ombudsman Service should anything go wrong.

Notice in their BS reply below they don't offer to supply any proof that Erik Hoffman has the master's degree he claims to have. because it is a lie. seriously, do not trust this company.

21 juni 2023
Review zonder uitnodiging
Logo Voyafx.com

Antwoord van Voyafx.com

Dear Nathan,

It is important to note that the services we provide are highly regulated in the EU as well as outside of it.

Up until recently, VoyaFX was in a partnership relationship with Alchemy Prime, which was clearly stated on our website, as well as on the FCA UK site.

This relationship with Alchemy Prime ended after July 12th and this is correctly noted on the FCA site. We have attached a link to the page in question:

https://register.fca.org.uk/s/firm?id=001b000000NMhK8AAL

You can check the list of Trading names (Previous names) of Alchemy Prime.

The fact that we are no longer working with Alchemy Prime does not mean that we are not allowed to offer financial services. Our business remains regulated in other countries as our legitimacy does not depend on one partnership.

Best regards,
VOYAFX Team

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