Voyafx.com Reviews 

Antwoord van Voyafx.com

18 mei 2023

Dear Mr. Wolos,

We’re sorry to hear about your experience with us and we decided look deeper into your case to see why you were left with such a negative impression.

Going over the activity on your account and your communication with our employee, we can confirm that nothing abnormal occurred on your account. It is true that some of the positions opened developed into negative results which consequently caused a stop-out.

Every client of ours is informed that trading on the market comes with a degree of risk and that it is up to the account holder to manage that risk appropriately. Our employee has stressed on the importance of this more than once which takes us to our next point:

Contact with our representative never broke off. You spoke on many occasions during your activity on our platform. Our employee provided you with useful information and analysis throughout that time, including when your account was at risk and the measures that could be taken at the time.

There was certainly no “bait” involved, to reiterate what we wrote earlier, every customer of ours is aware of the possibility of losing due to trading on the financial markets. We have disclaimers on the top and bottom of our webpage and this notion has been explained to you by our employee as well. Risk can be managed, but it cannot be eliminated and that is something every aspiring trader should be ready for and comfortable with.

To summarize, your account and all activity on it, along with the results are legitimate. While the outcome is certainly unfortunate, we do hope you understand that we have not engaged in any sort of foul play and we wish you the best in your future endeavors.

Best regards,
VoyaFX

Antwoord van Voyafx.com

Geüpdatet op 9 feb 2023

Dear Mr. Janik,

We thank you for your feedback and we decided to look deeper into this case and share our findings with you.

It’s important to begin with the most important point, that being that the account belongs to you exclusively and you have the final say in any matter regarding it. Our employees cannot and would not make decisions for you.

With that out of the way, we would like to address a major discrepancy in your comment. At -10% margin, Mr. Hoffmann’s initial analysis wasn’t that your positions were fine. Quite the opposite, as once your margin level goes below zero and into the negatives, the account enters a margin call. This means you received an e-mail, letting you know that the account is at risk, after which our employee also got in touch and informed you of the same. During the very first call after you entered the margin call, Mr. Hoffmann discussed the situation with you and informed you of the possible options for the account, one of those being increasing the liquidity on the account, which you decided you didn’t want to do, despite it being the most likely to succeed.
To clear up the details a little bit, let’s take a look at the timeline:
On January 10th, your account entered a margin call and you received an e-mail, letting you know the account is at risk. Over the following few days you received several calls from Mr. Hoffmann to discuss the situation, two of which you did not answer.
On January 17th you spoke with our employee again, receiving the same options again and once more, you decided to leave the account’s future up to the market.
Some of the positions responsible for the result on the account were your sell positions on EUR/USD, Gold and Crude Oil. Had you decided to increase the liquidity on the account, as you had been informed several times of that option, your account would not only still be active, but would be at a profit, as all three positions would have turned a profit later on.
To wrap things up, we would like to say sorry about your negative experience, but would kindly ask you to reconsider the source of that experience, as it was your willful negligence that ultimately caused a stop-out on your account.
Kind regards,
VoyaFX

EDIT:

Dear Mr. Janik,
Thank you for your reply. We would like to address the additional points you’ve made here.
Firstly, your claim that you would need 10-20k in order to save your account is exaggerated quite a bit. As you’ve worked with us, you’re well aware that we’ve always been ready to assist our customers if they decide to increase their liquidity by providing them with our own as an addition to their balance. We take on some of the risk ourselves and take some weight off our customers’ shoulders. We have done this for you as well.
In regards to your delegation and lack of roaming, there’s not much we need to say, as your availability is your own responsibility.
When it comes to our suggestions and us not mentioning other positions, we will gladly elaborate further. At the time of the stop-out of your account, you had eight open positions.
Two positions on Gold
One position on Gas
Two positions on Silver/EUR
One position on EUR/USD
One position on Oil
One position on the UK100
Out of these eight positions, six of them would have developed into a profit for your account, had you decided to take action. Previously we only mentioned a few to show an example. Listing them all makes our point that much stronger – that our employee was doing his job and that your positions would have developed nicely had you increased your liquidity.
Of course, we don’t blame you for deciding to leave your account in the hands of the market, we simply don’t believe the accusations thrown at us are particularly justified. Everyone has a different tolerance for risk and while yours may not have matched the positions on your account, it is irrefutable that our employee’s analysis was spot-on.

Antwoord van Voyafx.com

Geüpdatet op 13 dec 2022

Dear Mr. Takacs,

Thank you for your feedback.
We are, and always have been, a legitimate company, dedicated to providing quality support to our clients and helping them learn and develop in the financial world.
To begin, the approach of our professionals does not resemble gambling in any way. Each piece of information we provide our clients is backed up by fundamental and technical analysis. This analysis is elaborated upon by the experts.
In regards to your claim of opening 6-8 positions, this is individual, depending on the client’s ability, availability and liquidity. After reviewing the interactions you’ve had with Mr. Hoffmann, we were able to confirm that our employee provided clear information about limiting the size of trades, to avoid unnecessary risk on the account.
We can certainly say that our employees are in no ways experts on psychology and do not apply any malicious psychological tactics, as your comment suggests. You also mention “gut feeling” in opposition of our trading information. While we can respect the idea of intuitive trading, we do not believe in the long-term success of the approach. As previously mentioned, all of our trading know-how is based on financial news, facts and analysis, not feelings and intuition.
It is true that our trading experts could discuss topping up your account when it is at risk. We do this, as it is in ours and our customers’ interest for the account to stay afloat, instead of stopping-out and losing everything. Providing a bonus is our way of taking some of the weight off our clients’ shoulders. While it is true that there are conditions for withdrawals when applying a bonus, those very conditions are clearly stated in the middle of the page for every bonus document a customer signs. It is impossible to miss these conditions, unless you simply choose not to read them.
Moving on to your comment aimed at Mr. Hoffmann’s approach. We understand that it is impossible for every client to agree with our experts’ trading style and when someone wants to work with a different professional, we try to accommodate. Unfortunately, this is rarely possible, due to the high-intensity workflow. As for your comment about stop-loss, we would like to kindly remind you that your account is yours and yours only. Mr. Hoffmann may provide info you don’t agree with, but he does not have the power to make decisions for you. Shifting responsibility on to him, when you have the full ability to enable stop-loss yourself, seems rather unrealistic.
This point crosses over into your next paragraph, where you appear to blame us for not “helping to close positions”. Since you have not elaborated on what this means, we have resorted to making two possible interpretations: 1. That the trading expert does not close your positions manually, and 2. That the trading expert doesn’t tell you at what level of profit/loss to close the position.
If it is number one, we can refer back to our previous point that the account is yours and that the trading expert has no authority to make decisions in your place. If it is number two, we can say, with certainty, that what you say is inaccurate. Whenever a trade is at a good level to close and the expert is speaking with you, they will let you know, just as Mr. Hoffmann has done on many, many occasions with you. Of course, if you’re not on the phone with the professional, he may not be able to provide info, as he may be speaking with another client, attending a meeting etc.
We are, in fact, interested in our clients working with us for as long as possible, as it is more profitable for us to have many active and profitable users, otherwise we wouldn’t be able to stick around.
To summarize, we are sorry about the impressions you have developed as a result of working with us, but they do not reflect reality. We are, and always have been, a legitimate company, dedicated to providing quality support to our clients and helping them learn and develop in the financial world.

Antwoord van Voyafx.com

22 jun 2022

Dear sir,

Thank you for your feedback - it is greatly appreciated!

As a company, we constantly strive to improve our products and services, as well as our customers satisfaction.

After reviewing your account, we have concluded that there was no unauthorized trading and all orders were executed by yourself.

Should you wish to provide more information on the statement above, kindly send us an email to cs@voyafx.com

Best regards,
Customer Support