First of all I received the wrong size of the luggage and I contacted the customer service. Then Peter Morot took care of my case professionally. I got the correct luggage yesterday and am so happy no... Toon meer
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Wonderful customer service. I didn’t like the design of the bags when I got them. They understood and had no problem letting me return them. I was immediately emailed shipping labels and they made t... Toon meer
I absolutely love these suitcases. They roll seamlessly - no veering from side to side or jerking! They’re spacious and the colors are so sleek! I love yellow and can’t believe I now have a profession... Toon meer
Quick and easy online web site. Customer service was excellent when I had a question about my order. As a new customer, I also received a discount on my order which was an added bonus. Luggage was... Toon meer
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Fabulous customer service
Fabulous customer service. I had a question on shipping and they personally tracked the item for me and followed up along the way. So happy with service and product
This was my first purchase with Voyage
This was my first purchase with Voyage. I needed a light but sturdy travel backpack. I purposely bought it to keep as a survival bag, in which I will keep my personal items in case of an emergency.
I will put it to the test in early August for a short vacation.
Love the color just wish it had larger wheels.
High Sierra bag return
I ordered a High Sierra bag that after I ordered realized that I was no longer in need of. Peter and others from Voyage Luggage were extremely responsive when I let them know and made quick arrangements for me to ship the bag back to them and issued my refund promptly. Much appreciated and will definitely use them again if I am in need of luggage.
Purchased multiple NOMATIC and Bellroy…
Purchased multiple NOMATIC and Bellroy items. Voyage was the best pricing by far (way better than amazon). I ended up keeping the Bellroy Check-in and carry on and returning the NOMATIC carry on. Return process was extremely easy. Voyage will be my first go to every time I need luggage or travel accessories. Customer service was great.
Peter was amazing
Peter was amazing! The wrong colored backpack arrived, and he held our hand the whole way with the return and making sure that we got the color that we wanted. Excellent customer service!
I had a great experience with Voyage…
I had a great experience with Voyage Luggage. Unfortunately, I had to return a Samsonite Spinner Mobile Office bag that I purchased, but the issue was not with Voyage Luggage or the product itself. The package was left exposed to heavy rain by FedEx, which damaged the box upon delivery.
Throughout the entire process, Peter from Voyage Luggage was extremely helpful, professional, and responsive. He maintained excellent communication via email, kept me informed every step of the way, and made the return process completely seamless and stress-free.
Customer service like this is hard to find, and I truly appreciate the level of care and attention I received. I would not hesitate to purchase from Voyage Luggage again and highly recommend them to anyone looking for quality products backed by outstanding customer support.
Great experience buying and addressing an issue
Great experience going through a problem I had with this order. They handled it well and I got a new case quickly.
Ordered online
Ordered online, looks like description, delivered on time. Now will see how it wears over time but all great so far on ordering!
The experience was great
The experience was great. I didn’t like the product and was able to return it.
My new go - to!
I absolutely love my tumi backpack! Price was great, shipping was fast! Product is amazing! Thank you!
I had a wonderful experience with customer service
I had a wonderful experience with the customer service department. I mistakenly ordered the wrong color. They quickly processed my exchange and followed up until I received the new piece of luggage in the correct color.
Very easy buying experience
Very easy buying experience. Best price available on the web. Delivered items as stated when I placed the order. Customer Service is top notch. You actually get to speak with a live person right away without any prompts.
Customer Service 10/10
It didn’t start off great as the wrong item was shipped to me. Not Voyage’s fault. I reached out and Peter Morot got back to me right away and rectified the situation. The customer service was off the charts. I now have my bag and it is better than advertised.
Excellent customer service and price
I was a bit late in purchasing my carry-on luggage and was concerned that it wouldn't arrive in time for my trip. Immediately after placing my order, I contacted Voyage Luggage, and they responded promptly with an update that my item had already shipped. They even kept an eye on the tracking information and followed up regarding its delivery status.
I truly didn't expect that level of customer service, but they went above and beyond to ensure I had peace of mind. Because of this experience, I would absolutely purchase from Voyage Luggage again for my future travel needs.
Love the gravel toiletry kit
Love the gravel toiletry kit. Was shipped quickly and came in excellent shape. Would buy again.
The customer service team was wonderful…
The customer service team was wonderful and ensured my luggage was delivered on time before my 3-week international trip. The Antler trunk arrived in perfect condition. It's stylish and functional -- the square shape makes it easier to roll around than the flatter and wider large suitcases I have owned prior, and the compression cubes will help me fit more things inside.
The customer service was truly outstanding
The customer service was truly outstanding! They worked closely with me to resolve an issue, and I appreciated how all my messages received prompt replies. Plus, they offered the best prices online, which was a fantastic bonus!
Would definitely purchase from here again!
Thank you!
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