Voyage Outlet Reviews 71

Ordered lamp with shade. Delivery was taking longer than expected and after reading review, decided to cancel my order. This was done promptly.
However, the 'up to 14 days to process a refund' I simply see as them holding onto your money longer than necessary. I can understand the poor reviews.

I had to cancel an order as my job takes me overseas at the last minute sometimes. The cancellation was fine but it took weeks, lots of emails (most of which did not get a reply) and 3 phone calls to get my refund. The lady on the telephone was rude and very unfriendly. This is a shame because the products are very pretty. I will not be a return customer unfortunately.

Always very happy with my many purchases from Voyage Outlet Store.
I know the products very well, including colours of textiles, wooden frames etc, so for me, there is never any problem with colour-schemes matching etc.
I’d maybe advise customers to find their local stockist and check items for colours before purchasing.
I’m sad that most lampshades specify unsuitable as pendants and can only be used on lamps, but I’ve never made a wrong purchase yet from Voyage Outlet in 7 years of happy shopping with them.
I love Voyage Maison, I love their products, and their outlet sales are spectacular for beautiful items. Fantastic quality items at great prices, just maybe order samples from their main site or local stockists to check colourways, for those who are chancing purchases and don’t realise that returns are either difficult or in the case of cut textiles: not an option.
Just be aware that cut textiles are never refunded at any textile shops, not just Voyage.

I bought a lampshade. Could not see the colour as it has too much wrapping on it . Removed it and the colour was not like on the internet. Now I can’t return as it does not have the original packaging. Maybe I should have left in the box , to see if it matched my lamp stand. Would not recommend this company. After sales service bad.

Lampshade arrived not suitable. I returned it per their policy paying for the postage and they received it on 31 October. I am still waiting for a refund. It legally should be issued within 14 days from when the item was received. I am trying to phone and email about this but with no response and can only leave a message on voicemail, again no response. Very poor customer service

BUYERS BEWARE!!!
I wanted to return a chair I had ordered. It was only then I checked the return policy. I should have done this before I ordered. My mistake!! One that I won’t be making again! I called and was told they would accept the return and would charge £35 for collection which I thought excessive but was prepared to accept, PLUS £50 RESTOCK CHARGE !! £85 IN TOTAL. Needless to say I wont be using this company again and advise everyone else to avoid also.

I ordered a throw which arrived quite quickly. However, the colour was nothing like the picture and therefore didn’t go with my decor. I paid £6.95 I believe postage and then another £6.95 to return item. I then waited 3 weeks to get my refund…
Disgraceful…will NEVER buy from this company again and would not recommend to anyone.

I have ordered curtains cushions settee etc from this siteThe quality is exceptional.
I brought a plain settee but really wanted a hare and fox one but one wasn’t available. A few weeks later they came back in I rang customer service to see if I could swap The lady on the phone was so helpful and said they could make me cushion covers which I ordered.
You may have to wait for delivery but it is worth the wait .
Brilliant customer service and quality products
Visit the outlet and see for yourself

I must admit there are some really nice products on this website, but I ordered what I thought would be a colourful throw which in the sale was still expensive. Annoyingly I didn't check the return policy, as most companies now offer a free return service. So now I'm faced with having to return a heavy throw at a considerable cost I'm sure. Yes my fault for now checking, but this has put me off ordering anything else from the company sorry

Ordered a footstool and a 52 cm lampshade on the 15th July which was to come with free candle because order came to over £100. Have received no emails to tell me about the progress of the order and have yet to receive the items I ordered. Doubt I shall be using Voyage Maison again

PS phoned them today , Thursday 28th July and was assured that the order was being dealt with and would be with me by early next week. Hopefully that will be the case

Items arrived Saturday 30th July….delighted with them😀👍

Absolutely terrible service. Waited a week for my order, hadn’t even received a shipping notification, so I emailed them. Was then told that there was a stock error so they cannot fulfil my order! What would have happened if I didn’t email? Basically tried to rob me of £70!

My review is based on my personal and trueful experience with Voyage Maison Outlet. Customer Service experience has always been 100%. Quality of their products are absolutely beautifully made. Their communication, has always been 100%, alongside their Postal Delivery preferences. At all times the Postal Company have also been 100% with their communication and polite delivery drivers. I have no hesitation in recommending or placeing any of my further orders. ✔⭐⭐⭐⭐⭐

Superb quality items at a very reasonable price. The customer service is outstanding.

Just excellent gorgeous products , already started getting my Christmas gifts at fantastic prices
Great delivery service

Beautiful footstool, packaged well, delivered quickly

Great quality products fast delivery and great savings on the outlet

Have just bought several cushions and am very happy with them. The quality, as always, is excellent, as is anything I have bought from this company. Delivery times were fine. Just wish that sometimes they have more than just the one photo of each item on their website to get a better idea of what it’s like. But I usually buy from the Outlet website, so that could be why.

I have repeated buying from outlet of Voyage .. Recommended time after time .. Definitely good deals on Superior goods .. Lots to choose from .. Never been happier from ordering to delivery … I’m a very happy customer

Looked everywhere for some cushions to match my sofa and curtains, the cushions from Voyage are lovely, well made and arrived on time.

Took a while to come but worth the wait it looks lovely in the window