Voyc Reviews 37

We’ve had a really positive experience working with VOYC throughout the onboarding process and into early use.
A special thank you to Calmarie, who has been excellent from the outset. The support, guidance and responsiveness throughout onboarding have made a real difference, helping us get up to speed quickly and ensuring everything has been set up in a way that works for our business. The level of engagement and patience has been greatly appreciated, particularly whilst we were managing other changes alongside this.
I would also like to thank James for his ongoing support. It’s been really valuable having consistent follow-up, clear communication and a collaborative approach as we move towards going live. The willingness to take on feedback and work through ideas with us has been particularly helpful.
Overall, the experience has been smooth, supportive and well-managed, and we’re looking forward to continuing to build on this as we move fully into the operational phase.

Have been using Voyc coming up to 2 years now. The staff at Voyc have been a pleasure to work especially James and Sihle who are always available for help or a chat if needed. Onboarding was a smooth process, regular updates to the system, great at taking feedback and trying to implement new ideas.

Karl QA manager

We have dealt with Voyc for about 18 months now and the system has become an integral part of how we review our customer interactions. Our account Manager James Bradbury has always been really helpful and is always available when we need a bit of help with the system or want to try and utilise some of the more technical aspects of the platform.

I have been actively using Voyc for well over a year now. I am extremely pleased with our account manager James who is always super helpful whenever needed. Voyc is easy to navigate and has provided useful information we didn't know we needed as a business.

I have always have a great experience with Voyc, A big thanks to James and Sandisha for always being extremely helpful, responsive and easy to deal with. Appreciate the suport!

We've been using VOYC for around 18 months. We're a medium sized insurance broker, and the system has been significant helpful with hitting many of our regulatory, QA and commercial objectives.

The team there have been proactive and helpful with integrating the system. James Bradbury has been particularly proactive in engaging with us, providing advice, information and solutions to any issues or queries that we have.
The system is certainly worth the money, and adds a significant amount of value to our day to day operations

Ben presented our company results clearly and professionally and had a good understanding of our systems. Very helpful and willing to listen to ideas.

We have used Voyc for three years and they are fantastic company to work with. Ben, our account manager, is always helpful and any suggestions or queries are quickly dealt with and solved.

We’ve had a great experience with Voyc so far. From day one, the team has been supportive, responsive and consistently communicating the roadmap ahead.

The platform has been instrumental in helping us significantly improve QA scores in the areas where it’s been implemented.

We’re now looking to roll it out into other areas of the business, which speaks for itself.

Excited to see what we can achieve together moving forward.

Working with Voyc has been a great experience. They have constant support available and there are many opportunities for collaboration with vendors they work with and internal stakeholders. Ben, the account manager has been a pleasure to work with in my experience of implementation of Voyc in our workplace.

We’ve been using the Voyc system for a while now, and the guidance we get from the team has really helped us on our Voyc journey.

A big part of that has been down to our Account Manager, Ben, whose support has genuinely been second to none. He’s always available and proactive in helping us.

Saadiqah and Calmarie were also fantastic during the onboarding process.

The ongoing support we receive has made a huge difference to how confidently we use Voyc, so thank you!

Voyc is a fantastic tool for our department and company; it seamlessly gives call transcripts and alerts, which help us identify areas for improvement and efficiencies.

Ben is a great help, too - always at hand with answers to any questions. We also have regular calls/meetings to stay in touch and give feedback and gain any further assistance required.

Would recommend - 5*

We have been using voyc for a while now, the assistance we get is next to none, queries are always answered in a timely manner.

The efficiency of the number of calls/departments we can now audit and monitor is invaluable.

Bens a great account manager and is always quick at reaching out and assisting with any issues, friendly to talk to aswell.

Thank you guys!

So much support and attention to detail from VOYCE. Great, easy to use and helping our business to thrive

We’ve been working with Voyc for the past 12 months to provide Lease4Less with an AI-powered monitoring system for our phone calls. The platform checks every call for the key compliance criteria we need, assists with resolving customer disputes, and gives us valuable call recordings and transcripts that we use for ongoing sales training.

The support we receive from Voyc has been consistently excellent. Our account manager, James Bradbury, along with the wider Voyc team, has been incredibly helpful and proactive. They’ve worked closely with us to tailor the system to our specific requirements, ensuring it fits with our processes.

Overall, Voyc has become an excellent tool for our business, and we highly recommend them to any organization looking to improve compliance, training, and customer experience.

Voyc have been an incredible partner for us, incredibly hard working and receptive to requests to changes to their product to suit the needs of it's customers. The insights we've gained alongside the efficiency gains from automating QA have been valuable.

We have been using the Voyc system for a while however with the assistance of the team have really levelled up on this recently. With the help of our Account Manager Ben, and system support Saadiqah and Calmarie, we feel much more confident in using Voyc as an overall and catch all compliance tool within our business. A special shout out to Saadiqah and Calmarie as they were patient, supportive and informative throughout the onboarding process and wouldn't hesitate to recommend to others. Thank you

I've been using Voyc for Quality Assurance, Coaching and Compliance and it is so easy and beneficial for us as a business! It Alerts me to any key words that flag up, monitors calls for quality providing scores based on a flowchart we designed and puts data into useful and easy to track reports.

Ben as our Account Manager has been so helpful setting me up on it, answering any questions I have and talking me through each section step by step.

I would definitely recommend this to businesses looking to monitor and also improve their call quality!

Very useful product, makes for a much easier compliance and QA process. I can't imagine how much time it's saved the team from reviewing countless calls manually.
The team is always available if you have questions and will help to achieve a fix promptly.
Ben is a great account manager and shows his face frequently to check in and ensure we're getting as much value from Voyc as we can!

We’ve been consistently impressed with the superb service and support we receive from Voyc AI since finding them just over 12 months ago and implementing their platform into our growing business. Their platform not only helps us track customer journeys in real time, giving us valuable insights and alerts, but also ensures we remain fully aligned with ever-changing UK regulatory requirements. The team’s responsiveness, expertise and support make them an outstanding partner to our business. Thank you to the entire team at Voyc!