Wain Homes Reviews 

From start to finish everyone has been superb - professional & reassuring throughout the whole house buying process. My buyer fell through & they organised a last minute part exchange so we didn’t loose the purchase. Sam & Olly on site have been fab working trough the teeny snags & being on call in case anything went wrong. Top notch all around

My wife and I bought a Wain Homes property on the Cardwell Park estate and couldn't be happier.

The team here, Sam; Suzanne and Karen to name a few, have been amazing and patient with all our questions as we settle in.

The quality of the finishings are really good compared to our first new build we bought.
The team behind getting us into our new home within weeks was super.
We have had snags, and thats to be expected. The speed and care to which they've been sorted out however has been the real deal.

Really happy in our forever home!

Gary was very helpful in sorting out our leak from our upstairs shower. He found what the issue was efficiently and made sure the plumbers were called over on the same day to sort the issue. After this was done, he repatched our ceiling and made sure to paint over it. I'm very happy with the result; our leak has gone and you wouldn't be able to tell we had a patch cut into our ceiling. On top of this, he was also helpful in efficiently sorting out a few other issues around the house. Highly recommend Gary

Paul came round today to figure out why we were getting so many poly balls in our kitchen. He found the problem and rectified it quickly. He also showed me what the problem was and explained how he fixed it. Thank you so much Paul! Legend.

Very well planned estate. Lovely home.

Supportive staff

Paul and Deb were friendly and helpful and able to fix some issues straight away

Gary & Paul were great - very attentive & assisted with everything we asked ! Thank you guys - love 41 foxtail & bobby & Baxter

Lived in our home for 11 months without working heating - have a 3 month old baby and wainhomes couldn’t care less about supporting us with the problem they caused! Boycott at all costs

We bought our forever home with George at Wain Homes at Latune Gardens.

George really looked after us and made sure we were always communicated with updates and were sent pictures often.

From the very beginning to receiving the keys George has been amazing!

Thank you for everything you’ve done for us George! It will be sad to end our journey but we wish you all the best for the future!!

Rachel and Steve

We have now been in our new home for 6 weeks.the build quality and finish is very good. From start to finish Thea the sales executive has been genuinely kind, caring, tactful and patient with our many queries, which helped enormously especially over the tricky Christmas period. One star has been kept back because despite her best attempts to have minor issues rectified, the response has been very slow and a little frustrating, due I think, to the site workers beginning to move on to another build.

Hi,
I have concerns regarding the proposed planning route for the new development at Boyes Farm from yourselves.

There are alternative routes available rather than the acces you have chosen,that would significantly improve pedestrian and driver safety. In addition, the existing road layout on these alternatives is already adapted to accommodate large turning points for lorries, which the current proposal does not appear to meet.

Below, I have outlined why I believe this alternative option is safer and more suitable:

The current road proposed for use as the turn-off, Haighton Green Lane, is already extremely tight for two vehicles. In several areas, two cars cannot pass.

There is additional traffic due to ongoing house construction as you turn onto Durton Lane. Once completed, residents will not have a clear view when pulling out of their driveways.

Within the estate, the corners are not wide enough for two cars to turn, let alone construction lorries, which will lead to infrastructure and safety issues.

When exiting Durton Lane onto Haighton Green Lane and looking left, there is no clear view of oncoming traffic. Alternative routes provide significantly better visibility.

Increased traffic is being directed towards the Guild Wheel, raising serious concerns regarding pedestrian safety.

Construction Traffic and Pedestrian Collisions: The primary risk is the mixing of residents and visitors with heavy plant, machinery, and lorries. This is particularly concerning as the route passes through a highly populated residential estate where children regularly play outside.

Obstructed Footways: Construction vehicles or materials may block established footpaths, forcing pedestrians into live traffic lanes.

Temporary Access Hazards: Temporary routes, especially in wet conditions, can become slippery due to mud or clay and may develop trip hazards such as potholes or exposed cables.

Unsecured Construction Areas: Poorly secured scaffolding, ladders, or damaged fencing could allow unauthorised access, particularly by children.

Emergency Access Issues: Poorly managed or increased traffic could obstruct access for emergency vehicles.

Increased Air and Noise Pollution: Construction activity will increase dust, noise, and vibration, potentially affecting residents’ health.

Continuous and robust pedestrian barriers are not feasible, as both walkways and vehicle routes are required for access within the housing estate.

Access Point Control: Separate and secured access points for vehicles and pedestrians are not adequately considered in the current proposal.

Vehicle Management: While banksmen are essential for guiding reversing vehicles, it is unclear whether marshals would realistically be available 24/7 within a large residential estate.

Could you please reconsider using the single-track route as an in/out entrance via Laura’s Homes’ existing construction site at Broddick Close? This option would provide a shorter and significantly safer route for both pedestrians and drivers, with clear visibility for access in and out of the site. It would also eliminate pinch points and difficulties manoeuvring larger vehicles, which are already an issue for cars alone.

Additionally, there is a ditch at the currently proposed entrance that fills during heavy rain and could overflow onto the estate, creating further safety issues.

Thank you for taking the time to consider these points.

Had an issue with an expanding pipe as part of our heating system, we were booked in for an investigation which resulted in the issue being quickly identified, and a follow up appointment booked to later resolve said issue.

Special thanks to Mike, Paul and Gary for being so helpful and professional in helping up today, much appreciated!

The sales consultant Ashley Mercer has been brilliant from start to finish ,and his knowledge and customer care is second to none .

Paul and Mike from the customer care team, genuinely care. They made sure to explain exactly what they were going to do and showed us full photos of their work from start to finish. Paul then made sure we were 100% happy with the work done before they left which we was...they cleaned and vacuumed too. Well done lads, thank you.

Paul is a fab worker he explained everything thoroughly and was extremely clean working away, tidying up as he went along. Can’t fault his work and would definitely recommend. 5 stars 🌟

Paul did a fantastic job adding a cosmetic strip above front door to make it look mint. Quick efficient and arrived when stated. Another great example of the very postive customer care I’ve had with Wain Homes. Ian

No consideration for the nature around them, extremely loud with no care for neighbours. Ruining whats left of Englands green spaces despite the community protesting against it and taking over our towns with no thought in the world but feeding the fat man at the top more money.

We had a great experience at Wain Homes. Caroline Jagger was incredibly helpful and knowledgeable. She made us feel very welcome and we left with a very clear idea of the options available to us.

I had an extremely poor and distressing experience purchasing a home with Wain Homes, and I would not recommend them- particularly to first time buyers.

From the outset, I was subjected to relentless pressure to complete by a specific deadline even though many other homes on the site had been completed and were unsold and unoccupied. I was explicitly told by the sales team that I would lose the home if I did not complete by that specified date no matter the circumstance. I was also threatened with loosing my reservation and holding deposit which forced me into making major decisions before I was ready. Most concerningly, I was pushed into instructing solicitors before I even had a mortgage in place, purely due to these threats.

The situation was created because of Wain Homes recommended mortgage advisors the Mortgage Advice Buraeu failed to secure the correct type of mortgage for the property I was purchasing. This resulted in an incorrect valuation that would not be amended. As a direct consequence, I had no choice but to seek a mortgage advisor myself, which inevitably caused delays-delays that were then unfairly used against me as further justification to rush and pressure me to complete.

I was also strongly encouraged to use the developers recommended solicitors, Davis and Partners, which proved to be a serious mistake. Due to the fact I was a first time buyer I had questions about contracts and searches and they failed to answer or explain anything to me. It was like they just wanted me to sign paperwork I had no clue about. One thing was an insurance plan called a "no search insurance" I asked the solicitor to explain to me what the insurance covered and what they would pay out if something was wrong. To which I got the response that they didn't know and that I would have to contact the insurance broker myself. This I later found out was something the solicitor offers to speed up the purchase process by missing out key property searches to get a sale done faster! They appeared to be working in the interests of the developer rather than my own which completely confused me as I was the one paying them. The experience with them left me feeling unprotected in my interests and unheard with my questions and concerns.

Communication throughout the process was appalling. When attempting to contact the sales team at the Hillwood Gardens site, my calls were routinely ignored, even after leaving multiple voicemails. This lack of responsiveness only added to the stress of an already pressured and confusing process.

As a first-time buyer, I expected guidance, transparency, and a basic level of care. Instead, I experienced intimidation, poor advice, lack of communication, and an overwhelming sense that speed mattered more than doing things correctly. The stress and anxiety caused by this process were significant, and it has completely ruined what should have been an exciting first-time home buying experience. This whole experience eventually led me to withdraw from the purchase as I couldn't meet the unreasonable completion deadline.

I would strongly caution anyone-especially first time buyers to think very carefully before proceeding with Wain Homes and their recommended partners.